"
}
}
},
{
"parameters": {
"sendTo": "={{$node[\"Receive Customer Email\"].json[\"from\"].value[0].address}}",
"subject": "=[NovaCart] Support Ticket Received - {{ $json['Ticket ID'] }}",
"message": "=Hi {{ $json['Customer Name'] }},
\n\nThank you for contacting NovaCart Support.
\n\nYour request requires manual review by one of our support specialists.
\n\nTicket ID: {{ $json['Ticket ID'] }}
\n\nOur team will review your request and get back to you as soon as possible.
\n\nThank you for your patience.
\n\nKind regards,
\nNovaCart Customer Support
",
"options": {
"appendAttribution": false
}
},
"type": "n8n-nodes-base.gmail",
"typeVersion": 2.2,
"position": [
688,
544
],
"id": "6547b36f-97aa-4b73-b966-59402f488a64",
"name": "Send Escalation Acknowledgement",
"credentials": {
"gmailOAuth2": {
"name": ""
}
}
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "43d83292-f4ce-49f8-8d6b-ff6d3664aef0",
"name": "Escalated",
"value": "Yes",
"type": "string"
},
{
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{
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"name": "Status",
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{
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"name": "AIReply",
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{
"id": "2fd2e68a-23df-4d8b-ad1f-b3448d6fbdf2",
"name": "Priority",
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],
"id": "6acf5a7c-554c-4fe8-b366-d974a2433d11",
"name": "Prepare Human Escalation"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "d9d54853-480a-46e9-9374-f035fa36a373",
"name": "customer_question",
"value": "={{ $json.text }}",
"type": "string"
}
]
},
"includeOtherFields": true,
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
-1232,
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],
"id": "8e685acf-5aaa-4f0a-9283-0f3f9e52a16d",
"name": "Preserve Email"
},
{
"parameters": {
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"simple": false,
"filters": {},
"options": {}
},
"type": "n8n-nodes-base.gmailTrigger",
"typeVersion": 1.4,
"position": [
-1456,
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],
"id": "c8525e69-e873-4f9b-a4e2-c841cd90c2af",
"name": "Receive Customer Email",
"credentials": {
"gmailOAuth2": {
"name": ""
}
}
},
{
"parameters": {
"promptType": "define",
"text": "={{ $('Receive Customer Email').first().json.text }}",
"options": {
"systemMessage": "You are a helpful NovaCart customer support assistant. Use the knowledge base tool to answer questions accurately. Be polite and professional."
}
},
"id": "7cc9c9f1-fa92-4af7-8373-aea3e48518d6",
"name": "AI Knowledge Assistant (RAG)",
"type": "@n8n/n8n-nodes-langchain.agent",
"typeVersion": 3.1,
"position": [
-352,
400
]
},
{
"parameters": {
"mode": "retrieve-as-tool",
"toolDescription": "E-commerce customer support knowledge base including shipping, returns, refunds, cancellations, order tracking, payment issues, and company policies.",
"memoryKey": {
"__rl": true,
"mode": "list",
"value": "vector_store_key"
}
},
"id": "2a0499af-19b1-481a-908b-9d0170312128",
"name": "Knowledge Base Retriever",
"type": "@n8n/n8n-nodes-langchain.vectorStoreInMemory",
"typeVersion": 1.3,
"position": [
-160,
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]
},
{
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-5-mini"
},
"builtInTools": {},
"options": {}
},
"id": "0246e9fc-e75c-4836-9bb5-426de6969ccd",
"name": "RAG Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"typeVersion": 1.3,
"position": [
-416,
624
],
"credentials": {
"openAiApi": {
"name": ""
}
}
},
{
"parameters": {
"sessionIdType": "customKey",
"sessionKey": "support_session"
},
"id": "cc09c835-8d1e-450b-9791-9863cb1822d0",
"name": "Conversation Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"typeVersion": 1.4,
"position": [
-288,
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]
},
{
"parameters": {
"options": {}
},
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"typeVersion": 1.2,
"position": [
-112,
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],
"id": "73dcc387-9b0a-42a0-9a7f-b3a4cdeaefca",
"name": "Knowledge Base Embeddings",
"credentials": {
"openAiApi": {
"name": ""
}
}
},
{
"parameters": {
"content": "## AI Customer Support Automation\n\n\u2022 AI Email Classification\n\u2022 Intelligent Routing\n\u2022 RAG Knowledge Base\n\u2022 Ticket Generation\n\u2022 CRM Logging\n\u2022 Human Escalation",
"height": 272,
"width": 448,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"position": [
-1424,
-416
],
"typeVersion": 1,
"id": "1d0dbf71-77f3-4b44-a4b7-21d17a7a15f2",
"name": "Sticky Note"
},
{
"parameters": {
"content": "## Knowledge Base Loader\n\nRun this workflow whenever the GitHub knowledge base is updated.",
"height": 176,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"position": [
-2160,
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],
"typeVersion": 1,
"id": "7fc56b96-c2e1-4106-8c7d-1cb65d53ace7",
"name": "Sticky Note1"
}
],
"connections": {
" Format Email HTML": {
"main": [
[
{
"node": "Generate Ticket ID",
"type": "main",
"index": 0
}
]
]
},
"Route Customer Issue": {
"main": [
[
{
"node": "Generate Refund Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Generate Order Status Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Generate Cancellation Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Generate Damaged Product Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Generate Wrong Item Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Knowledge Assistant (RAG)",
"type": "main",
"index": 0
}
],
[
{
"node": "Prepare Human Escalation",
"type": "main",
"index": 0
}
]
]
},
"Generate Refund Reply": {
"main": [
[
{
"node": "Set Refund Reply",
"type": "main",
"index": 0
}
]
]
},
"Generate Order Status Reply": {
"main": [
[
{
"node": "Set Order Reply",
"type": "main",
"index": 0
}
]
]
},
"Generate Cancellation Reply": {
"main": [
[
{
"node": "Set Cancellation Reply",
"type": "main",
"index": 0
}
]
]
},
"Generate Damaged Product Reply": {
"main": [
[
{
"node": "Set Damaged Reply",
"type": "main",
"index": 0
}
]
]
},
"Generate Wrong Item Reply": {
"main": [
[
{
"node": "Set Wrong Item Reply",
"type": "main",
"index": 0
}
]
]
},
"Load Knowledge Base": {
"main": [
[
{
"node": "Download Knowledge File",
"type": "main",
"index": 0
}
]
]
},
"Embeddings OpenAI": {
"ai_embedding": [
[
{
"node": "Simple Vector Store",
"type": "ai_embedding",
"index": 0
},
{
"node": "Vector Store QA Tool",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Download Knowledge File": {
"main": [
[
{
"node": "Simple Vector Store",
"type": "main",
"index": 0
}
]
]
},
"Simple Vector Store": {
"main": [
[
{
"node": "Answer Questions",
"type": "main",
"index": 0
}
]
]
},
"Default Data Loader": {
"ai_document": [
[
{
"node": "Simple Vector Store",
"type": "ai_document",
"index": 0
}
]
]
},
"Recursive Character Text Splitter": {
"ai_textSplitter": [
[
{
"node": "Default Data Loader",
"type": "ai_textSplitter",
"index": 0
}
]
]
},
"OpenAI Chat Model (Agent)": {
"ai_languageModel": [
[
{
"node": "Answer Questions",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Answer Questions",
"type": "ai_memory",
"index": 0
}
]
]
},
"Vector Store QA Tool": {
"ai_tool": [
[
{
"node": "Answer Questions",
"type": "ai_tool",
"index": 0
}
]
]
},
"Append row in sheet": {
"main": [
[
{
"node": " Send Reply",
"type": "main",
"index": 0
}
]
]
},
"Generate Ticket ID": {
"main": [
[
{
"node": "Append row in sheet",
"type": "main",
"index": 0
}
]
]
},
"AI Issue Classifier": {
"main": [
[
{
"node": "Route Customer Issue",
"type": "main",
"index": 0
}
]
]
},
"Set General Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Refund Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Order Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Cancellation Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Damaged Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Set Wrong Item Reply": {
"main": [
[
{
"node": " Format Email HTML",
"type": "main",
"index": 0
}
]
]
},
"Generate Human Ticket ID": {
"main": [
[
{
"node": "Append Human Ticket",
"type": "main",
"index": 0
}
]
]
},
"Append Human Ticket": {
"main": [
[
{
"node": "Send Escalation Acknowledgement",
"type": "main",
"index": 0
}
]
]
},
"Prepare Human Escalation": {
"main": [
[
{
"node": "Generate Human Ticket ID",
"type": "main",
"index": 0
}
]
]
},
"Preserve Email": {
"main": [
[
{
"node": "AI Issue Classifier",
"type": "main",
"index": 0
}
]
]
},
"Receive Customer Email": {
"main": [
[
{
"node": "Preserve Email",
"type": "main",
"index": 0
}
]
]
},
"AI Knowledge Assistant (RAG)": {
"main": [
[
{
"node": "Set General Reply",
"type": "main",
"index": 0
}
]
]
},
"Knowledge Base Retriever": {
"ai_tool": [
[
{
"node": "AI Knowledge Assistant (RAG)",
"type": "ai_tool",
"index": 0
}
]
]
},
"RAG Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Knowledge Assistant (RAG)",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Conversation Memory": {
"ai_memory": [
[
{
"node": "AI Knowledge Assistant (RAG)",
"type": "ai_memory",
"index": 0
}
]
]
},
"Knowledge Base Embeddings": {
"ai_embedding": [
[
{
"node": "Knowledge Base Retriever",
"type": "ai_embedding",
"index": 0
}
]
]
}
},
"active": true,
"settings": {
"executionOrder": "v1",
"binaryMode": "separate",
"availableInMCP": false
},
"versionId": "abc72fcd-e1c2-432d-a33a-271ca4c4cc8a",
"meta": {
"templateCredsSetupCompleted": true
},
"nodeGroups": [],
"id": "dBBuQ3tBqy4B5fpr",
"tags": []
}