{ "name": "AI Voice Calling Agent - Timezone Aware (VAPI)", "tags": [ { "id": "voice-ai", "name": "Voice AI", "createdAt": "2024-08-13T12:00:00.000Z", "updatedAt": "2024-08-13T12:00:00.000Z" }, { "id": "ecommerce", "name": "E-commerce", "createdAt": "2024-08-13T12:00:00.000Z", "updatedAt": "2024-08-13T12:00:00.000Z" }, { "id": "timezone-aware", "name": "Timezone Aware", "createdAt": "2024-08-13T12:00:00.000Z", "updatedAt": "2024-08-13T12:00:00.000Z" } ], "nodes": [ { "id": "webhook-trigger", "name": "Order Webhook", "type": "n8n-nodes-base.webhook", "position": [ 240, 300 ], "parameters": { "path": "order-confirmation", "options": {}, "httpMethod": "POST", "responseMode": "responseNode" }, "typeVersion": 1 }, { "id": "validation-check", "name": "Validate Order Data", "type": "n8n-nodes-base.if", "position": [ 460, 300 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "customer-has-phone", "operator": { "type": "string", "operation": "isNotEmpty" }, "leftValue": "={{ $json.customer_phone }}", "rightValue": "" }, { "id": "order-status-pending", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.order_status }}", "rightValue": "pending_confirmation" } ] } }, "typeVersion": 2 }, { "id": "timezone-checker", "name": "Check Timezone & Calling Hours", "type": "n8n-nodes-base.code", "position": [ 680, 300 ], "parameters": { "jsCode": "// Determine customer timezone and check calling hours\nconst orderData = $input.first().json;\n\n// Extract timezone from shipping address or phone number\nfunction getTimezoneFromAddress(address) {\n const timezoneMap = {\n // US States\n 'AL': 'America/Chicago', 'AK': 'America/Anchorage', 'AZ': 'America/Phoenix',\n 'AR': 'America/Chicago', 'CA': 'America/Los_Angeles', 'CO': 'America/Denver',\n 'CT': 'America/New_York', 'DE': 'America/New_York', 'FL': 'America/New_York',\n 'GA': 'America/New_York', 'HI': 'Pacific/Honolulu', 'ID': 'America/Denver',\n 'IL': 'America/Chicago', 'IN': 'America/New_York', 'IA': 'America/Chicago',\n 'KS': 'America/Chicago', 'KY': 'America/New_York', 'LA': 'America/Chicago',\n 'ME': 'America/New_York', 'MD': 'America/New_York', 'MA': 'America/New_York',\n 'MI': 'America/New_York', 'MN': 'America/Chicago', 'MS': 'America/Chicago',\n 'MO': 'America/Chicago', 'MT': 'America/Denver', 'NE': 'America/Chicago',\n 'NV': 'America/Los_Angeles', 'NH': 'America/New_York', 'NJ': 'America/New_York',\n 'NM': 'America/Denver', 'NY': 'America/New_York', 'NC': 'America/New_York',\n 'ND': 'America/Chicago', 'OH': 'America/New_York', 'OK': 'America/Chicago',\n 'OR': 'America/Los_Angeles', 'PA': 'America/New_York', 'RI': 'America/New_York',\n 'SC': 'America/New_York', 'SD': 'America/Chicago', 'TN': 'America/Chicago',\n 'TX': 'America/Chicago', 'UT': 'America/Denver', 'VT': 'America/New_York',\n 'VA': 'America/New_York', 'WA': 'America/Los_Angeles', 'WV': 'America/New_York',\n 'WI': 'America/Chicago', 'WY': 'America/Denver',\n // Countries\n 'UK': 'Europe/London', 'GB': 'Europe/London', 'CANADA': 'America/Toronto',\n 'AUSTRALIA': 'Australia/Sydney', 'GERMANY': 'Europe/Berlin',\n 'FRANCE': 'Europe/Paris', 'INDIA': 'Asia/Kolkata', 'JAPAN': 'Asia/Tokyo'\n };\n \n const address_upper = address.toUpperCase();\n for (const [key, timezone] of Object.entries(timezoneMap)) {\n if (address_upper.includes(key)) {\n return timezone;\n }\n }\n \n // Default to customer's country code from phone number\n const phone = orderData.customer_phone;\n if (phone.startsWith('+1')) return 'America/New_York'; // US/Canada default\n if (phone.startsWith('+44')) return 'Europe/London'; // UK\n if (phone.startsWith('+91')) return 'Asia/Kolkata'; // India\n if (phone.startsWith('+81')) return 'Asia/Tokyo'; // Japan\n if (phone.startsWith('+49')) return 'Europe/Berlin'; // Germany\n if (phone.startsWith('+33')) return 'Europe/Paris'; // France\n if (phone.startsWith('+61')) return 'Australia/Sydney'; // Australia\n \n return 'America/New_York'; // Default fallback\n}\n\nfunction isWithinCallingHours(timezone) {\n const now = new Date();\n const customerTime = new Date(now.toLocaleString(\"en-US\", {timeZone: timezone}));\n const hour = customerTime.getHours();\n const day = customerTime.getDay(); // 0 = Sunday, 6 = Saturday\n \n // Check if it's a weekday (Monday-Friday) and between 10 AM - 3 PM\n const isWeekday = day >= 1 && day <= 5;\n const isCallingHours = hour >= 10 && hour < 15; // 10 AM to 3 PM\n \n return {\n canCall: isWeekday && isCallingHours,\n currentHour: hour,\n currentDay: day,\n isWeekday,\n isCallingHours,\n customerTime: customerTime.toLocaleString(),\n timezone\n };\n}\n\nfunction calculateNextCallTime(timezone) {\n const now = new Date();\n const customerTime = new Date(now.toLocaleString(\"en-US\", {timeZone: timezone}));\n const hour = customerTime.getHours();\n const day = customerTime.getDay();\n \n let nextCallTime = new Date(customerTime);\n \n // If it's weekend, schedule for next Monday at 10 AM\n if (day === 0 || day === 6) { // Sunday or Saturday\n const daysUntilMonday = day === 0 ? 1 : 2; // Sunday = 1 day, Saturday = 2 days\n nextCallTime.setDate(nextCallTime.getDate() + daysUntilMonday);\n nextCallTime.setHours(10, 0, 0, 0);\n }\n // If it's before 10 AM on weekday, schedule for 10 AM today\n else if (hour < 10) {\n nextCallTime.setHours(10, 0, 0, 0);\n }\n // If it's after 3 PM on weekday, schedule for 10 AM next day\n else if (hour >= 15) {\n nextCallTime.setDate(nextCallTime.getDate() + 1);\n // If next day is Saturday, schedule for Monday\n if (nextCallTime.getDay() === 6) {\n nextCallTime.setDate(nextCallTime.getDate() + 2);\n }\n nextCallTime.setHours(10, 0, 0, 0);\n }\n \n // Convert back to UTC for scheduling\n const utcOffset = nextCallTime.getTimezoneOffset() * 60000;\n const utcTime = new Date(nextCallTime.getTime() + utcOffset);\n return utcTime.toISOString();\n}\n\n// Determine customer timezone\nconst customerTimezone = orderData.customer_timezone || \n getTimezoneFromAddress(orderData.shipping_address || '');\n\n// Check calling hours\nconst callingStatus = isWithinCallingHours(customerTimezone);\n\nreturn {\n json: {\n ...orderData,\n customer_timezone: customerTimezone,\n calling_status: callingStatus,\n can_call_now: callingStatus.canCall,\n next_call_time: callingStatus.canCall ? null : calculateNextCallTime(customerTimezone),\n scheduling_info: {\n customer_local_time: callingStatus.customerTime,\n current_hour: callingStatus.currentHour,\n is_weekday: callingStatus.isWeekday,\n is_calling_hours: callingStatus.isCallingHours\n }\n }\n};" }, "typeVersion": 2 }, { "id": "check-calling-hours", "name": "Can Call Now?", "type": "n8n-nodes-base.if", "position": [ 900, 300 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "can-call-now", "operator": { "type": "boolean", "operation": "true" }, "leftValue": "={{ $json.can_call_now }}", "rightValue": true } ] } }, "typeVersion": 2 }, { "id": "format-order-data", "name": "Format Order Data", "type": "n8n-nodes-base.code", "position": [ 1120, 200 ], "parameters": { "jsCode": "// Format order data for VAPI call with timezone awareness\nconst orderData = $input.first().json;\n\n// Create order summary\nconst items = orderData.items.map(item => \n `${item.quantity} ${item.name} at $${item.price} each`\n).join(', ');\n\nconst orderSummary = `Order ${orderData.order_id} containing ${items}. Total amount: $${orderData.total}. Shipping to ${orderData.shipping_address}.`;\n\n// Get customer's local time for personalized greeting\nconst customerLocalTime = orderData.scheduling_info.customer_local_time;\nconst currentHour = orderData.scheduling_info.current_hour;\n\nlet timeGreeting = \"\";\nif (currentHour < 12) {\n timeGreeting = \"Good morning\";\n} else if (currentHour < 17) {\n timeGreeting = \"Good afternoon\";\n} else {\n timeGreeting = \"Good evening\";\n}\n\n// Create VAPI assistant configuration with timezone awareness\nconst vapiConfig = {\n model: {\n provider: \"openai\",\n model: \"gpt-3.5-turbo\",\n temperature: 0.3,\n systemMessage: `You are Alex, a friendly customer service representative from ${orderData.store_name || 'TechMart'}. You are calling to confirm an e-commerce order during appropriate business hours (10 AM - 3 PM customer local time).\n\nCustomer Information:\n- Name: ${orderData.customer_name}\n- Local time: ${customerLocalTime}\n- Timezone: ${orderData.customer_timezone}\n\nOrder Details:\n${orderSummary}\n\nYour goals:\n1. Use appropriate time-based greeting (it's currently ${timeGreeting.toLowerCase()} for the customer)\n2. Confirm you're speaking with ${orderData.customer_name}\n3. Verify the order details are correct\n4. Confirm the shipping address\n5. Handle any customer concerns professionally\n6. Get final confirmation to proceed with shipping\n\nBe natural, friendly, and concise. Acknowledge that you're calling during their business hours. If the customer wants to make changes, collect the details and confirm you'll process the update.\n\nCall Script Flow:\n1. \"${timeGreeting}, this is Alex from ${orderData.store_name || 'TechMart'}. Am I speaking with ${orderData.customer_name}?\"\n2. \"I hope I'm calling at a convenient time. I'm calling to confirm your recent order placed on ${orderData.order_date}.\"\n3. \"Let me go over the details: [read order items and total]\"\n4. \"Does everything sound correct?\"\n5. \"Great! Your order will be shipped to [read address]. Is this address still correct?\"\n6. \"Perfect! Your order is confirmed and will be processed today. You'll receive tracking info via email within 24 hours.\"`\n },\n voice: {\n provider: \"11labs\",\n voiceId: \"rachel\",\n stability: 0.5,\n similarityBoost: 0.5,\n style: 0.2,\n useSpeakerBoost: true\n },\n firstMessage: `${timeGreeting}! This is Alex from ${orderData.store_name || 'TechMart'} calling to confirm your recent order. Am I speaking with ${orderData.customer_name}? I hope I'm calling at a convenient time.`,\n endCallMessage: \"Thank you for confirming your order! Have a wonderful rest of your day!\",\n recordingEnabled: true,\n endCallPhrases: [\"goodbye\", \"thank you\", \"that's all\", \"end call\", \"have a good day\"],\n maxDurationSeconds: 300,\n backgroundSound: \"office\",\n backchannelingEnabled: true,\n backgroundDenoisingEnabled: true,\n modelOutputInMessagesEnabled: true,\n silenceTimeoutSeconds: 10,\n responseDelaySeconds: 1\n};\n\nreturn {\n json: {\n order_id: orderData.order_id,\n customer_name: orderData.customer_name,\n customer_phone: orderData.customer_phone,\n customer_email: orderData.customer_email,\n customer_timezone: orderData.customer_timezone,\n order_summary: orderSummary,\n vapi_config: vapiConfig,\n call_context: {\n order_total: orderData.total,\n items_count: orderData.items.length,\n shipping_address: orderData.shipping_address,\n order_date: orderData.order_date,\n customer_local_time: customerLocalTime,\n time_greeting: timeGreeting\n }\n }\n};" }, "typeVersion": 2 }, { "id": "initiate-vapi-call", "name": "Initiate VAPI Call", "type": "n8n-nodes-base.httpRequest", "position": [ 1340, 200 ], "parameters": { "url": "https://api.vapi.ai/call/phone", "options": {}, "jsonBody": "={\n \"phoneNumberId\": \"{{ $vars.VAPI_PHONE_NUMBER_ID }}\",\n \"customer\": {\n \"number\": \"{{ $json.customer_phone }}\",\n \"name\": \"{{ $json.customer_name }}\"\n },\n \"assistant\": {{ JSON.stringify($json.vapi_config) }},\n \"metadata\": {\n \"order_id\": \"{{ $json.order_id }}\",\n \"type\": \"order_confirmation\",\n \"timestamp\": \"{{ new Date().toISOString() }}\",\n \"customer_timezone\": \"{{ $json.customer_timezone }}\"\n }\n}", "sendBody": true, "contentType": "json", "sendHeaders": true, "authentication": "predefinedCredentialType", "headerParameters": { "parameters": [ { "name": "Authorization", "value": "Bearer {{ $vars.VAPI_API_KEY }}" }, { "name": "Content-Type", "value": "application/json" } ] }, "nodeCredentialType": "httpHeaderAuth" }, "typeVersion": 4.2 }, { "id": "check-call-status", "name": "Check Call Status", "type": "n8n-nodes-base.if", "position": [ 1560, 200 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "call-successful", "operator": { "type": "string", "operation": "isNotEmpty" }, "leftValue": "={{ $json.id }}", "rightValue": "" } ] } }, "typeVersion": 2 }, { "id": "update-order-status", "name": "Update Order Status", "type": "n8n-nodes-base.airtable", "position": [ 1780, 100 ], "parameters": { "tableId": "orders", "resource": "database", "columnsUi": { "columns": [ { "value": "initiated", "column": "call_status" }, { "value": "={{ $json.id }}", "column": "call_id" }, { "value": "={{ new Date().toISOString() }}", "column": "call_timestamp" }, { "value": "calling", "column": "confirmation_status" }, { "value": "={{ $('Format Order Data').item.json.customer_timezone }}", "column": "customer_timezone" }, { "value": "={{ $('Format Order Data').item.json.call_context.customer_local_time }}", "column": "customer_local_time" } ] }, "operation": "update", "updateKey": "order_id", "dataToSend": "defineBelow" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2 }, { "id": "schedule-call-later", "name": "Schedule Call for Later", "type": "n8n-nodes-base.airtable", "position": [ 1120, 400 ], "parameters": { "tableId": "orders", "resource": "database", "columnsUi": { "columns": [ { "value": "scheduled", "column": "confirmation_status" }, { "value": "={{ $json.customer_timezone }}", "column": "customer_timezone" }, { "value": "={{ $json.next_call_time }}", "column": "next_call_time" }, { "value": "={{ $json.scheduling_info.customer_local_time }}", "column": "customer_local_time" }, { "value": "Outside calling hours (10 AM - 3 PM local time)", "column": "scheduled_reason" }, { "value": "0", "column": "call_attempts" }, { "value": "={{ new Date().toISOString() }}", "column": "last_updated" } ] }, "operation": "update", "updateKey": "order_id", "dataToSend": "defineBelow" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2 }, { "id": "scheduled-caller", "name": "Scheduled Call Checker", "type": "n8n-nodes-base.schedule", "position": [ 240, 800 ], "parameters": { "rule": { "interval": [ { "field": "cronExpression", "expression": "0 */15 * * * *" } ] } }, "typeVersion": 1.2 }, { "id": "get-scheduled-calls", "name": "Get Scheduled Calls", "type": "n8n-nodes-base.airtable", "position": [ 460, 800 ], "parameters": { "options": { "filterByFormula": "AND({confirmation_status} = 'scheduled', {next_call_time} <= NOW(), {call_attempts} < 3)" }, "tableId": "orders", "resource": "database", "operation": "list" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2 }, { "id": "vapi-webhook", "name": "VAPI Webhook Handler", "type": "n8n-nodes-base.webhook", "position": [ 240, 600 ], "parameters": { "path": "vapi-webhook", "options": {}, "httpMethod": "POST", "responseMode": "responseNode" }, "typeVersion": 1 }, { "id": "check-webhook-type", "name": "Check Webhook Type", "type": "n8n-nodes-base.if", "position": [ 460, 600 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "call-ended", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.message?.type }}", "rightValue": "call-end" } ] } }, "typeVersion": 2 }, { "id": "process-call-results", "name": "Process Call Results", "type": "n8n-nodes-base.code", "position": [ 680, 500 ], "parameters": { "jsCode": "// Process VAPI call results with enhanced analysis\nconst webhookData = $input.first().json;\nconst callData = webhookData.message;\n\n// Extract call information\nconst callId = callData.call?.id;\nconst callDuration = callData.call?.endedAt ? \n new Date(callData.call.endedAt) - new Date(callData.call.startedAt) : 0;\n\n// Get transcript and messages\nconst transcript = callData.transcript || '';\nconst messages = callData.messages || [];\n\n// Enhanced confirmation detection\nlet confirmationStatus = 'unknown';\nlet customerResponse = 'no_response';\nlet confidence = 0;\n\nconst transcriptLower = transcript.toLowerCase();\n\n// Positive confirmation keywords\nconst positiveKeywords = ['yes', 'correct', 'right', 'confirm', 'good', 'perfect', 'sounds good', 'that\\'s right'];\nconst negativeKeywords = ['no', 'wrong', 'incorrect', 'change', 'different', 'not right', 'cancel'];\nconst issueKeywords = ['problem', 'issue', 'concern', 'question', 'but', 'however', 'wait'];\n\n// Calculate confidence scores\nlet positiveScore = 0;\nlet negativeScore = 0;\nlet issueScore = 0;\n\npositiveKeywords.forEach(keyword => {\n if (transcriptLower.includes(keyword)) {\n positiveScore += 1;\n }\n});\n\nnegativeKeywords.forEach(keyword => {\n if (transcriptLower.includes(keyword)) {\n negativeScore += 2; // Weight negative more heavily\n }\n});\n\nissueKeywords.forEach(keyword => {\n if (transcriptLower.includes(keyword)) {\n issueScore += 1;\n }\n});\n\n// Determine status based on scores and call duration\nif (callDuration < 10000) { // Less than 10 seconds\n confirmationStatus = 'no_answer';\n customerResponse = 'no_answer';\n confidence = 0.9;\n} else if (negativeScore > 0 || issueScore > 1) {\n confirmationStatus = 'needs_review';\n customerResponse = 'requested_changes';\n confidence = 0.8;\n} else if (positiveScore >= 2) {\n confirmationStatus = 'confirmed';\n customerResponse = 'confirmed';\n confidence = 0.9;\n} else if (positiveScore >= 1 && negativeScore === 0) {\n confirmationStatus = 'likely_confirmed';\n customerResponse = 'likely_confirmed';\n confidence = 0.7;\n} else {\n confirmationStatus = 'unclear';\n customerResponse = 'unclear';\n confidence = 0.3;\n}\n\n// Extract specific issues mentioned\nconst issues = [];\nif (transcriptLower.includes('address') || transcriptLower.includes('shipping')) {\n issues.push('shipping_address');\n}\nif (transcriptLower.includes('item') || transcriptLower.includes('product') || transcriptLower.includes('order')) {\n issues.push('order_items');\n}\nif (transcriptLower.includes('cancel') || transcriptLower.includes('don\\'t want')) {\n issues.push('cancellation_request');\n}\nif (transcriptLower.includes('payment') || transcriptLower.includes('card') || transcriptLower.includes('billing')) {\n issues.push('payment_issue');\n}\nif (transcriptLower.includes('time') || transcriptLower.includes('date') || transcriptLower.includes('when')) {\n issues.push('delivery_timing');\n}\n\n// Determine if followup is needed\nconst requiresFollowup = [\n 'needs_review', \n 'no_answer', \n 'unclear'\n].includes(confirmationStatus) || issues.length > 0;\n\nreturn {\n json: {\n call_id: callId,\n order_id: callData.metadata?.order_id,\n confirmation_status: confirmationStatus,\n customer_response: customerResponse,\n confidence_score: confidence,\n call_duration: Math.round(callDuration / 1000), // in seconds\n transcript: transcript,\n issues: issues,\n call_cost: callData.cost || 0,\n processed_at: new Date().toISOString(),\n requires_followup: requiresFollowup,\n analysis_scores: {\n positive: positiveScore,\n negative: negativeScore,\n issues: issueScore\n },\n call_quality: callDuration > 30000 ? 'good' : callDuration > 10000 ? 'fair' : 'poor'\n }\n};" }, "typeVersion": 2 }, { "id": "update-final-status", "name": "Update Final Status", "type": "n8n-nodes-base.airtable", "position": [ 900, 500 ], "parameters": { "tableId": "orders", "resource": "database", "columnsUi": { "columns": [ { "value": "={{ $json.confirmation_status }}", "column": "confirmation_status" }, { "value": "={{ $json.customer_response }}", "column": "customer_response" }, { "value": "={{ $json.confidence_score }}", "column": "confidence_score" }, { "value": "={{ $json.call_duration }}", "column": "call_duration" }, { "value": "={{ $json.transcript }}", "column": "call_transcript" }, { "value": "={{ $json.issues.join(', ') }}", "column": "issues_reported" }, { "value": "={{ $json.requires_followup }}", "column": "requires_followup" }, { "value": "={{ $json.call_quality }}", "column": "call_quality" }, { "value": "={{ $json.call_cost }}", "column": "call_cost" }, { "value": "={{ $json.processed_at }}", "column": "last_updated" } ] }, "operation": "update", "updateKey": "order_id", "dataToSend": "defineBelow" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2 }, { "id": "check-followup-needed", "name": "Check if Followup Needed", "type": "n8n-nodes-base.if", "position": [ 1120, 500 ], "parameters": { "options": {}, "conditions": { "options": { "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "needs-followup", "operator": { "type": "boolean", "operation": "true" }, "leftValue": "={{ $json.requires_followup }}", "rightValue": true } ] } }, "typeVersion": 2 }, { "id": "send-followup-alert", "name": "Send Follow-up Alert", "type": "n8n-nodes-base.emailSend", "position": [ 1340, 400 ], "parameters": { "message": "\n\n\n \n\n\n
\n

\ud83d\udd14 Order Confirmation Follow-up Required

\n

Order ID: {{ $('Process Call Results').item.json.order_id }}

\n

Call ID: {{ $('Process Call Results').item.json.call_id }}

\n

Processed: {{ $('Process Call Results').item.json.processed_at }}

\n
\n\n
\n

Status: {{ $('Process Call Results').item.json.confirmation_status.toUpperCase().replace('_', ' ') }}

\n

Customer Response: {{ $('Process Call Results').item.json.customer_response }}

\n

Confidence Score: {{ Math.round($('Process Call Results').item.json.confidence_score * 100) }}%

\n
\n\n
\n
\n {{ $('Process Call Results').item.json.call_duration }}s
\n Call Duration\n
\n
\n ${{ $('Process Call Results').item.json.call_cost }}
\n Call Cost\n
\n
\n {{ $('Process Call Results').item.json.call_quality.toUpperCase() }}
\n Call Quality\n
\n
\n\n
\n

Issues Reported:

\n

{{ $('Process Call Results').item.json.issues.length > 0 ? $('Process Call Results').item.json.issues.join(', ') : 'None specific' }}

\n
\n\n
\n

Call Transcript:

\n
{{ $('Process Call Results').item.json.transcript || 'No transcript available' }}
\n
\n\n
\n

\ud83d\udcde Next Action Required:

\n

Please follow up with the customer manually to resolve any concerns and complete the order confirmation.

\n
\n\n", "options": {}, "subject": "\ud83d\udd14 Order Confirmation Follow-up Required - {{ $('Process Call Results').item.json.order_id }}", "toEmail": "user@example.com", "emailType": "html", "fromEmail": "user@example.com" }, "credentials": { "smtp": { "name": "" } }, "typeVersion": 2 }, { "id": "send-confirmation-email", "name": "Send Confirmation Email", "type": "n8n-nodes-base.emailSend", "position": [ 1340, 600 ], "parameters": { "message": "\n\n\n \n\n\n
\n

\u2705 Order Confirmed!

\n

Thank you for confirming your order with us

\n
\n \n
\n

Hi {{ $('Format Order Data').item.json.customer_name }},

\n \n
\n Great news! We've successfully confirmed your order during our call today.\n
\n \n
\n

Order Details:

\n

Order ID: {{ $('Process Call Results').item.json.order_id }}

\n

Order Summary:
{{ $('Format Order Data').item.json.order_summary }}

\n
\n \n

What happens next?

\n
    \n
  • \ud83d\udce6 Your order is now being processed
    • \n
  • \ud83d\ude9a You'll receive tracking information within 24 hours
    • \n
  • \ud83d\udce7 All updates will be sent to this email address
    • \n
  • \ud83c\udfaf Expected delivery: 3-5 business days
    • \n
\n \n

If you have any questions or concerns, please don't hesitate to contact our customer service team.

\n \n

Thank you for your business!

\n
\n \n
\n

{{ $('Format Order Data').item.json.store_name || 'TechMart' }} Customer Service
\n This email was sent because you recently confirmed an order with us.

\n
\n\n", "options": {}, "subject": "\u2705 Your Order is Confirmed - {{ $('Process Call Results').item.json.order_id }}", "toEmail": "={{ $('Format Order Data').item.json.customer_email || 'customer@example.com' }}", "emailType": "html", "fromEmail": "user@example.com" }, "credentials": { "smtp": { "name": "" } }, "typeVersion": 2 }, { "id": "validation-error-response", "name": "Validation Error Response", "type": "n8n-nodes-base.respondToWebhook", "position": [ 680, 500 ], "parameters": { "respondWith": "json", "responseBody": "={{ { \"success\": false, \"error\": \"Invalid order data or missing phone number\" } }}" }, "typeVersion": 1 }, { "id": "call-error-response", "name": "Call Error Response", "type": "n8n-nodes-base.respondToWebhook", "position": [ 1560, 300 ], "parameters": { "respondWith": "json", "responseBody": "={{ { \"success\": false, \"error\": \"Failed to initiate call\", \"details\": $json } }}" }, "typeVersion": 1 }, { "id": "success-response", "name": "Success Response", "type": "n8n-nodes-base.respondToWebhook", "position": [ 1780, 200 ], "parameters": { "respondWith": "json", "responseBody": "={{ { \"success\": true, \"call_id\": $json.id, \"message\": \"Call initiated successfully\", \"customer_local_time\": $('Format Order Data').item.json.call_context.customer_local_time, \"greeting_used\": $('Format Order Data').item.json.call_context.time_greeting } }}" }, "typeVersion": 1 }, { "id": "scheduled-response", "name": "Scheduled Response", "type": "n8n-nodes-base.respondToWebhook", "position": [ 1340, 400 ], "parameters": { "respondWith": "json", "responseBody": "={{ { \"success\": true, \"message\": \"Call scheduled for later\", \"next_call_time\": $json.next_call_time, \"customer_timezone\": $json.customer_timezone, \"customer_local_time\": $json.scheduling_info.customer_local_time, \"reason\": \"Outside calling hours (10 AM - 3 PM weekdays local time)\" } }}" }, "typeVersion": 1 }, { "id": "webhook-response", "name": "Webhook Response", "type": "n8n-nodes-base.respondToWebhook", "position": [ 1560, 700 ], "parameters": { "respondWith": "json", "responseBody": "={{ { \"success\": true, \"message\": \"Webhook received and processed\", \"order_id\": $('Process Call Results').item.json.order_id, \"status\": $('Process Call Results').item.json.confirmation_status } }}" }, "typeVersion": 1 }, { "id": "increment-call-attempts", "name": "Increment Call Attempts", "type": "n8n-nodes-base.airtable", "position": [ 680, 800 ], "parameters": { "tableId": "orders", "resource": "database", "columnsUi": { "columns": [ { "value": "={{ ($json.call_attempts || 0) + 1 }}", "column": "call_attempts" }, { "value": "={{ new Date().toISOString() }}", "column": "last_attempt" }, { "value": "calling", "column": "confirmation_status" } ] }, "operation": "update", "updateKey": "order_id", "dataToSend": "defineBelow" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2 } ], "settings": { "callerPolicy": "workflowsFromSameOwner", "executionOrder": "v1", "saveManualExecutions": true }, "updatedAt": "2024-08-13T12:00:00.000Z", "versionId": "2.0", "staticData": null, "connections": { "Can Call Now?": { "main": [ [ { "node": "Format Order Data", "type": "main", "index": 0 } ], [ { "node": "Schedule Call for Later", "type": "main", "index": 0 } ] ] }, "Order Webhook": { "main": [ [ { "node": "Validate Order Data", "type": "main", "index": 0 } ] ] }, "Check Call Status": { "main": [ [ { "node": "Update Order Status", "type": "main", "index": 0 } ], [ { "node": "Call Error Response", "type": "main", "index": 0 } ] ] }, "Format Order Data": { "main": [ [ { "node": "Initiate VAPI Call", "type": "main", "index": 0 } ] ] }, "Check Webhook Type": { "main": [ [ { "node": "Process Call Results", "type": "main", "index": 0 } ], [ { "node": "Webhook Response", "type": "main", "index": 0 } ] ] }, "Initiate VAPI Call": { "main": [ [ { "node": "Check Call Status", "type": "main", "index": 0 } ] ] }, "Get Scheduled Calls": { "main": [ [ { "node": "Increment Call Attempts", "type": "main", "index": 0 } ] ] }, "Update Final Status": { "main": [ [ { "node": "Check if Followup Needed", "type": "main", "index": 0 } ] ] }, "Update Order Status": { "main": [ [ { "node": "Success Response", "type": "main", "index": 0 } ] ] }, "Validate Order Data": { "main": [ [ { "node": "Check Timezone & Calling Hours", "type": "main", "index": 0 } ], [ { "node": "Validation Error Response", "type": "main", "index": 0 } ] ] }, "Process Call Results": { "main": [ [ { "node": "Update Final Status", "type": "main", "index": 0 } ] ] }, "Send Follow-up Alert": { "main": [ [ { "node": "Webhook Response", "type": "main", "index": 0 } ] ] }, "VAPI Webhook Handler": { "main": [ [ { "node": "Check Webhook Type", "type": "main", "index": 0 } ] ] }, "Scheduled Call Checker": { "main": [ [ { "node": "Get Scheduled Calls", "type": "main", "index": 0 } ] ] }, "Increment Call Attempts": { "main": [ [ { "node": "Check Timezone & Calling Hours", "type": "main", "index": 0 } ] ] }, "Schedule Call for Later": { "main": [ [ { "node": "Scheduled Response", "type": "main", "index": 0 } ] ] }, "Send Confirmation Email": { "main": [ [ { "node": "Webhook Response", "type": "main", "index": 0 } ] ] }, "Check if Followup Needed": { "main": [ [ { "node": "Send Follow-up Alert", "type": "main", "index": 0 } ], [ { "node": "Send Confirmation Email", "type": "main", "index": 0 } ] ] }, "Check Timezone & Calling Hours": { "main": [ [ { "node": "Can Call Now?", "type": "main", "index": 0 } ] ] } }, "triggerCount": 2 }