{
  "active": false,
  "connections": {
    "OpenAI Model": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent - Enhance Product Details",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI Model1": {
      "ai_languageModel": [
        [
          {
            "node": "AI Agent -  Customer Support Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "Fetch HTML Page": {
      "main": [
        [
          {
            "node": "Clean HTML Content",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check If Training": {
      "main": [
        [
          {
            "node": "Extract URL from Text",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "AI Agent -  Customer Support Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Short-Term Memory": {
      "ai_memory": [
        [
          {
            "node": "AI Agent - Enhance Product Details",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Clean HTML Content": {
      "main": [
        [
          {
            "node": "Save Raw Product Info",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Read Product Sheet": {
      "ai_tool": [
        [
          {
            "node": "AI Agent -  Customer Support Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Conversation Memory": {
      "ai_memory": [
        [
          {
            "node": "AI Agent -  Customer Support Agent",
            "type": "ai_memory",
            "index": 0
          }
        ]
      ]
    },
    "Log Customer Issues": {
      "ai_tool": [
        [
          {
            "node": "AI Agent -  Customer Support Agent",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Update Product Sheet": {
      "ai_tool": [
        [
          {
            "node": "AI Agent - Enhance Product Details",
            "type": "ai_tool",
            "index": 0
          }
        ]
      ]
    },
    "Extract URL from Text": {
      "main": [
        [
          {
            "node": "Fetch HTML Page",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Save Raw Product Info": {
      "main": [
        [
          {
            "node": "AI Agent - Enhance Product Details",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Incoming Message Trigger": {
      "main": [
        [
          {
            "node": "Check If Training",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Agent -  Customer Support Agent": {
      "main": [
        [
          {
            "node": "WhatsApp Business Cloud",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "AI Agent - Enhance Product Details": {
      "main": [
        [
          {
            "node": "WhatsApp Business Cloud",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "createdAt": "2025-07-14T19:07:19.063Z",
  "id": "fdummfmXRr5tXHRR",
  "isArchived": false,
  "meta": {
    "templateCredsSetupCompleted": true
  },
  "name": "5-Automate_Product_Training___Customer_Support_via_WhatsApp__GPT_4___Google_Sheets",
  "nodes": [
    {
      "parameters": {
        "operation": "send",
        "phoneNumberId": "574583382412256",
        "recipientPhoneNumber": "+212722542056",
        "textBody": "={{ $json.output }}",
        "additionalFields": {}
      },
      "id": "9c2005dc-08e6-47e1-a2cb-fe6fddefb2ac",
      "name": "WhatsApp Business Cloud",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        940,
        1020
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udfe1 STEP 1 \u2013 Incoming WhatsApp Message\nListens for new WhatsApp messages.\nIf the message starts with train:, it triggers the product training flow.\nOtherwise, it goes to the customer support flow.\n**WhatsApp Business Cloud node** : [Here](https://www.notion.so/automatisation/WHATSAPP-WORKFLOW-1c63d6550fd980559679e7535938a68d?pvs=4#1c63d6550fd980f9a2a5e25a3654da82)",
        "height": 440,
        "width": 400
      },
      "id": "ffe2d59a-5958-477f-847a-2b9070d38e9f",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -860,
        760
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udd35 STEP 3 \u2013 Customer Support Flow\nTriggered when the message **does NOT start with `train:`**.\n\n1. **AI Analyzes the Message**  \n   Understands the customer's question or problem.\n\n2. **Fetch Product Data if Needed**  \n   Reads relevant product info from Google Sheets.\n\n3. **Detect Issues Automatically**  \n   Identifies if the user is facing a specific issue.\n\n4. **Suggest Solutions**  \n   Proposes a helpful, clear response to solve the issue.\n\n5. **Log Customer Problems**  \n   Saves the problem, suggested solution, and category.\n\n6. **Respond to the User**  \n   Sends a professional and helpful WhatsApp reply.",
        "height": 420,
        "width": 1180,
        "color": 6
      },
      "id": "082bd649-f037-45d5-aa47-ee6f96e58ec4",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        1080
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udd34 STEP 2 \u2013 Product Data Training (Triggered by train:)\nTriggered when the message starts with `train:`.\n**OpenAI API keys** : [Here](https://platform.openai.com/api-keys)\n\n\n\n\n\n\n\n\n\n\n\n\n1. **Extract URL from Message**  \n   Uses regex to detect and extract the product link.\n\n2. **Fetch HTML Content**  \n   Sends an HTTP request to retrieve the full page content.\n\n3. **Clean HTML Data**  \n   Strips HTML tags, scripts, and formats the text.\n\n4. **Save Raw Product Info**  \n   Appends the cleaned content and URL into Google Sheets.\n\n5. **AI: Enhance Product Details**  \n   - Extracts Product Name  \n   - Detects Price (subscription or one-time)  \n   - Identifies Product Topic  \n   - Generates FAQs\n\n6. **Update Product Sheet**  \n   Enriches the row in Sheets with structured product data.\n",
        "height": 660,
        "width": 1180,
        "color": 3
      },
      "id": "bda24a16-f7cf-4830-9261-21a964676959",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        -420,
        380
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udfe2 STEP 4 \u2013 Client Response\nFinal step of the flow.\n\n- Sends the AI-generated response back to the customer via WhatsApp.\n- Ensures the message is clear, helpful, and personalized.",
        "height": 440,
        "width": 320,
        "color": 4
      },
      "id": "f6dab625-1586-490b-9ef8-87b922e489d2",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        840,
        760
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "updates": [
          "messages"
        ],
        "options": {}
      },
      "id": "d17a646e-5892-4cb5-b53a-a38b80184bdf",
      "name": "Incoming Message Trigger",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        -820,
        1020
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "rules": {
          "values": [
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "9865cb5b-33da-490c-afc3-186457d5b564",
                    "operator": {
                      "type": "string",
                      "operation": "startsWith"
                    },
                    "leftValue": "={{ $json.messages[0].text.body }}",
                    "rightValue": "train:"
                  }
                ]
              },
              "renameOutput": true,
              "outputKey": "train"
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "5a9a1fee-b408-469f-a08c-e8d690fc9792",
                    "operator": {
                      "type": "string",
                      "operation": "notStartsWith"
                    },
                    "leftValue": "={{ $json.messages[0].text.body }}",
                    "rightValue": "train:"
                  }
                ]
              },
              "renameOutput": true,
              "outputKey": "text"
            }
          ]
        },
        "options": {}
      },
      "id": "d600c667-50b0-447c-8b08-2a9040bfb4a5",
      "name": "Check If Training",
      "type": "n8n-nodes-base.switch",
      "position": [
        -640,
        1020
      ],
      "typeVersion": 3.2
    },
    {
      "parameters": {
        "jsCode": "// R\u00e9cup\u00e9rer le texte \u00e0 analyser depuis l'input\nconst texteExemple = $input.first().json.messages[0].text.body;\n\n// Expression r\u00e9guli\u00e8re modifi\u00e9e pour capturer les URL avec ou sans protocole\nconst regex = /((?:https?:\\/\\/)?(?:www\\.)?[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,6}(?:\\/\\S*)?)/g;\n\n// Extraction des URL \u00e0 partir du texte\nconst matches = texteExemple.match(regex) || [];\n\n// Si des URL ont \u00e9t\u00e9 trouv\u00e9es, on les mappe en objets\nif (matches.length > 0) {\n    const output = matches.map(url => ({ url }));\n    return output;\n} else {\n    // Si aucune URL n'est trouv\u00e9e, on retourne les items d'entr\u00e9e pour que le workflow continue\n    return $input.all();\n}\n"
      },
      "id": "c362535d-8d26-4415-9903-1494aef2b7af",
      "name": "Extract URL from Text",
      "type": "n8n-nodes-base.code",
      "position": [
        -380,
        460
      ],
      "typeVersion": 2
    },
    {
      "parameters": {
        "url": "={{ $json.url }}",
        "options": {
          "response": {
            "response": {
              "responseFormat": "text"
            }
          }
        }
      },
      "id": "dfd451ec-23a1-42c8-b7d5-cf5372102a62",
      "name": "Fetch HTML Page",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        -220,
        460
      ],
      "typeVersion": 4.2
    },
    {
      "parameters": {
        "jsCode": "// Exemple : r\u00e9cup\u00e9ration du contenu HTML depuis le premier item\n// Si vous avez un champ nomm\u00e9 \"html\" dans un noeud pr\u00e9c\u00e9dent.\nconst htmlContent = $input.first().json.html;\n\n// Fonction de nettoyage du HTML\nfunction nettoyerHTML(input) {\n  if (typeof input !== 'string') {\n    throw new Error(\"Expected HTML content as a string.\");\n  }\n  let cleanedText = input;\n\n  // 1. Retirer les liens <a> et leur contenu\n  cleanedText = cleanedText.replace(/<a[^>]*>.*?<\\/a>/gs, '');\n\n  // 2. Retirer <script>, <style>, commentaires, etc.\n  cleanedText = cleanedText.replace(/<script[^>]*>.*?<\\/script>/gs, '');\n  cleanedText = cleanedText.replace(/<style[^>]*>.*?<\\/style>/gs, '');\n  cleanedText = cleanedText.replace(/<!--[\\s\\S]*?-->/g, '');\n\n  // 3. Ins\u00e9rer des retours \u00e0 la ligne pour certaines balises\n  cleanedText = cleanedText.replace(/<h[1-6][^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/h[1-6]>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<p[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/p>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<ul[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/ul>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<ol[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/ol>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<li[^>]*>/gi, '- ');\n  cleanedText = cleanedText.replace(/<\\/li>/gi, '\\n');\n\n  // 4. Supprimer toutes les balises HTML restantes\n  cleanedText = cleanedText.replace(/<[^>]+>/g, '');\n\n  // 5. Supprimer (ou ajuster) les caract\u00e8res sp\u00e9ciaux\n  cleanedText = cleanedText.replace(/[^\\w\\s\u00c0-\u00d6\u00d8-\u00f6\u00f8-\u00ff]+/g, '');\n\n  // 6. Normaliser les espaces multiples et trim\n  cleanedText = cleanedText.replace(/\\s+/g, ' ').trim();\n\n  return cleanedText;\n}\n\n// Nettoyage\nconst result = nettoyerHTML($input.first().json.data);\n\n// Retour d'un tableau contenant l'objet final\nreturn [\n  {\n    json: {\n      cleanedText: result\n    }\n  }\n];\n"
      },
      "id": "080cd2bd-c06c-4202-b306-cd7b914e2497",
      "name": "Clean HTML Content",
      "type": "n8n-nodes-base.code",
      "position": [
        -60,
        460
      ],
      "typeVersion": 2
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 689245338,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
          "cachedResultName": "Products"
        },
        "columns": {
          "value": {
            "Product Link": "={{ $('Extract URL from Text').item.json.url }}",
            "Product Description": "={{ $json.cleanedText }}"
          },
          "schema": [
            {
              "id": "Product Link",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Link",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Price",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Price",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Description",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Topic",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Topic",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "id": "f55b49eb-1bc9-47f7-86f8-54fecb13a9e6",
      "name": "Save Raw Product Info",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        120,
        460
      ],
      "typeVersion": 4.5
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "id": "8995b806-3690-4196-876b-4ac25b9a525a",
      "name": "OpenAI Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        200,
        740
      ],
      "typeVersion": 1.2
    },
    {
      "parameters": {
        "sessionIdType": "customKey",
        "sessionKey": "={{ $('Incoming Message Trigger').item.json.messages[0].id }}",
        "contextWindowLength": 50
      },
      "id": "3e97d777-3d41-48c8-a204-c9e865a4dc54",
      "name": "Short-Term Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        420,
        740
      ],
      "typeVersion": 1.3
    },
    {
      "parameters": {
        "operation": "appendOrUpdate",
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 689245338,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
          "cachedResultName": "Products"
        },
        "columns": {
          "value": {
            "F&Q": "={{ $fromAI(\"product_faq\", \"these are the most common questions users might have about the product, including answers if available\") }}\n",
            "Product Link": "={{ $fromAI(\"product_url\",\"this is the website link of the product\") }}",
            "Product Name": "={{ $fromAI(\"product_name\",\"this is the name of the product\") }}",
            "Product Price": "={{ $fromAI(\"product_price\",\"this is the price of the product\") }}",
            "Product Topic": "={{ $fromAI(\"product_topic\",\"this is the topic of the product that specifies what it is for, who it is for and what the key benefits are\") }}"
          },
          "schema": [
            {
              "id": "Product Link",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Product Link",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Price",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Price",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Description",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Product Description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Topic",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Topic",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "F&Q",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "F&Q",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Product Link"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "id": "9efd9796-8bc3-400b-8a2f-397d9002efbd",
      "name": "Update Product Sheet",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        600,
        740
      ],
      "typeVersion": 4.5
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "={{ $json.messages[0].text.body }}",
        "options": {
          "systemMessage": "You are a helpful and intelligent customer support assistant.\n\nYou have access to a Google Sheets tool that allows you to read any content from a specific sheet to gather necessary information.\nNever mention to the user that you accessed Google Sheets to retrieve any data.\n\nYour main responsibilities:\n\nUnderstand the user\u2019s request or issue.\n\nIf the user is asking about a product, retrieve the relevant product name, price, and details as needed.\n\nDetermine whether the product price is a subscription or a one-time payment, based on the description.\n\nIf you detect that the user is facing a problem:\n\nIdentify and describe the problem clearly.\n\nPropose a practical and helpful solution.\n\nLog this interaction by adding a new row to the Google Sheet with the following columns:\n\nProblem\n\nSuggested Solution\n\nCategory (e.g., payment, login, access, delivery, technical issue, etc.)\n\nBe professional, concise, and empathetic in your responses.\nAlways aim to resolve the issue or provide the next best action."
        }
      },
      "id": "f4a9d1d6-5d07-4edd-bff5-1101ed228b8f",
      "name": "AI Agent -  Customer Support Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        260,
        1100
      ],
      "typeVersion": 1.7
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "=My product description :  {{ $json['Product Description'] }}\n\nMy product link : {{ $json['Product Link'] }}",
        "options": {
          "systemMessage": "You are a helpful and intelligent assistant.\n\nYou receive the text content of a product page.\n\nYour tasks are:\n\nExtract the product name.\n\nExtract the product price, and determine whether it is a subscription or a one-time payment.\n\nIdentify the product topic.\n\nExtract the most frequently asked questions (FAQs) related to the product.\n\nYou have access to a Google Sheets tool that allows you to update specific columns and cells.\n\nAlways add the following data to the same row as the product URL in the Google Sheet:\n\nProduct Name\n\nProduct Price (with subscription/one-time label)\n\nProduct Topic\n\nFAQs\n\nBe accurate, structured, and consistent when filling in the sheet.\nDo not mention Google Sheets in your responses."
        }
      },
      "id": "ce564c02-89c8-45cf-b728-3a33f4895e60",
      "name": "AI Agent - Enhance Product Details",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        300,
        460
      ],
      "typeVersion": 1.8
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "id": "88102e4c-dfe3-4db2-b6b5-c029f6b5023d",
      "name": "OpenAI Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        100,
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