{
  "updatedAt": "2026-04-08T07:57:43.243Z",
  "createdAt": "2026-04-08T07:57:40.113Z",
  "id": "7Rqe7lpfBteL84Uo",
  "name": "Automate product training & customer support via WhatsApp, GPT-4 & Google Sheets",
  "active": false,
  "isArchived": false,
  "nodes": [
    {
      "parameters": {
        "operation": "send",
        "phoneNumberId": "574583382412256",
        "recipientPhoneNumber": "+1234567890",
        "textBody": "={{ $json.output }}",
        "additionalFields": {}
      },
      "id": "370611ee-2725-4ee4-a73a-68d4eaabfe3a",
      "name": "WhatsApp Business Cloud",
      "type": "n8n-nodes-base.whatsApp",
      "position": [
        2128,
        480
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udfe1 STEP 1 \u2013 Incoming WhatsApp Message\nListens for new WhatsApp messages.\nIf the message starts with train:, it triggers the product training flow.\nOtherwise, it goes to the customer support flow.\n**WhatsApp Business Cloud node** : [Here](https://www.notion.so/automatisation/WHATSAPP-WORKFLOW-1c63d6550fd980559679e7535938a68d?pvs=4#1c63d6550fd980f9a2a5e25a3654da82)",
        "height": 440,
        "width": 400
      },
      "id": "30520fe8-a423-4942-85b2-9e8776b45939",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        368,
        240
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udd35 STEP 3 \u2013 Customer Support Flow\nTriggered when the message **does NOT start with `train:`**.\n\n1. **AI Analyzes the Message**  \n   Understands the customer's question or problem.\n\n2. **Fetch Product Data if Needed**  \n   Reads relevant product info from Google Sheets.\n\n3. **Detect Issues Automatically**  \n   Identifies if the user is facing a specific issue.\n\n4. **Suggest Solutions**  \n   Proposes a helpful, clear response to solve the issue.\n\n5. **Log Customer Problems**  \n   Saves the problem, suggested solution, and category.\n\n6. **Respond to the User**  \n   Sends a professional and helpful WhatsApp reply.",
        "height": 420,
        "width": 1180,
        "color": 6
      },
      "id": "d3259e0e-5368-407d-8ac6-993784c939c9",
      "name": "Sticky Note1",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        816,
        544
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udd34 STEP 2 \u2013 Product Data Training (Triggered by train:)\nTriggered when the message starts with `train:`.\n**OpenAI API keys** : [Here](https://platform.openai.com/api-keys)\n\n\n\n\n\n\n\n\n\n\n\n\n1. **Extract URL from Message**  \n   Uses regex to detect and extract the product link.\n\n2. **Fetch HTML Content**  \n   Sends an HTTP request to retrieve the full page content.\n\n3. **Clean HTML Data**  \n   Strips HTML tags, scripts, and formats the text.\n\n4. **Save Raw Product Info**  \n   Appends the cleaned content and URL into Google Sheets.\n\n5. **AI: Enhance Product Details**  \n   - Extracts Product Name  \n   - Detects Price (subscription or one-time)  \n   - Identifies Product Topic  \n   - Generates FAQs\n\n6. **Update Product Sheet**  \n   Enriches the row in Sheets with structured product data.\n",
        "height": 660,
        "width": 1180,
        "color": 3
      },
      "id": "455ce4ab-6d14-4d4e-8ff8-04612cf532b9",
      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        816,
        -144
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "content": "## \ud83d\udfe2 STEP 4 \u2013 Client Response\nFinal step of the flow.\n\n- Sends the AI-generated response back to the customer via WhatsApp.\n- Ensures the message is clear, helpful, and personalized.",
        "height": 440,
        "width": 320,
        "color": 4
      },
      "id": "15251a04-a139-4a71-9e96-d5ecd9c2e66c",
      "name": "Sticky Note3",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
        2032,
        240
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "updates": [
          "messages"
        ],
        "options": {}
      },
      "id": "f028f5a3-fed3-4f90-89cc-2af211da7362",
      "name": "Incoming Message Trigger",
      "type": "n8n-nodes-base.whatsAppTrigger",
      "position": [
        416,
        480
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "rules": {
          "values": [
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "9865cb5b-33da-490c-afc3-186457d5b564",
                    "operator": {
                      "type": "string",
                      "operation": "startsWith"
                    },
                    "leftValue": "={{ $json.messages[0].text.body }}",
                    "rightValue": "train:"
                  }
                ]
              },
              "renameOutput": true,
              "outputKey": "train"
            },
            {
              "conditions": {
                "options": {
                  "version": 2,
                  "leftValue": "",
                  "caseSensitive": true,
                  "typeValidation": "strict"
                },
                "combinator": "and",
                "conditions": [
                  {
                    "id": "5a9a1fee-b408-469f-a08c-e8d690fc9792",
                    "operator": {
                      "type": "string",
                      "operation": "notStartsWith"
                    },
                    "leftValue": "={{ $json.messages[0].text.body }}",
                    "rightValue": "train:"
                  }
                ]
              },
              "renameOutput": true,
              "outputKey": "text"
            }
          ]
        },
        "options": {}
      },
      "id": "54edaa0c-005e-4810-a2fa-76fbcc009b2b",
      "name": "Check If Training",
      "type": "n8n-nodes-base.switch",
      "position": [
        592,
        480
      ],
      "typeVersion": 3.2
    },
    {
      "parameters": {
        "jsCode": "// R\u00e9cup\u00e9rer le texte \u00e0 analyser depuis l'input\nconst texteExemple = $input.first().json.messages[0].text.body;\n\n// Expression r\u00e9guli\u00e8re modifi\u00e9e pour capturer les URL avec ou sans protocole\nconst regex = /((?:https?:\\/\\/)?(?:www\\.)?[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,6}(?:\\/\\S*)?)/g;\n\n// Extraction des URL \u00e0 partir du texte\nconst matches = texteExemple.match(regex) || [];\n\n// Si des URL ont \u00e9t\u00e9 trouv\u00e9es, on les mappe en objets\nif (matches.length > 0) {\n    const output = matches.map(url => ({ url }));\n    return output;\n} else {\n    // Si aucune URL n'est trouv\u00e9e, on retourne les items d'entr\u00e9e pour que le workflow continue\n    return $input.all();\n}\n"
      },
      "id": "b4187b28-efd9-46cb-8d1c-23d89d3f6125",
      "name": "Extract URL from Text",
      "type": "n8n-nodes-base.code",
      "position": [
        848,
        -64
      ],
      "typeVersion": 2
    },
    {
      "parameters": {
        "url": "={{ $json.url }}",
        "options": {
          "response": {
            "response": {
              "responseFormat": "text"
            }
          }
        }
      },
      "id": "dbbcc8cf-2544-4de1-bcfd-6292d96a1017",
      "name": "Fetch HTML Page",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1008,
        -64
      ],
      "typeVersion": 4.2
    },
    {
      "parameters": {
        "jsCode": "// Exemple : r\u00e9cup\u00e9ration du contenu HTML depuis le premier item\n// Si vous avez un champ nomm\u00e9 \"html\" dans un noeud pr\u00e9c\u00e9dent.\nconst htmlContent = $input.first().json.html;\n\n// Fonction de nettoyage du HTML\nfunction nettoyerHTML(input) {\n  if (typeof input !== 'string') {\n    throw new Error(\"Expected HTML content as a string.\");\n  }\n  let cleanedText = input;\n\n  // 1. Retirer les liens <a> et leur contenu\n  cleanedText = cleanedText.replace(/<a[^>]*>.*?<\\/a>/gs, '');\n\n  // 2. Retirer <script>, <style>, commentaires, etc.\n  cleanedText = cleanedText.replace(/<script[^>]*>.*?<\\/script>/gs, '');\n  cleanedText = cleanedText.replace(/<style[^>]*>.*?<\\/style>/gs, '');\n  cleanedText = cleanedText.replace(/<!--[\\s\\S]*?-->/g, '');\n\n  // 3. Ins\u00e9rer des retours \u00e0 la ligne pour certaines balises\n  cleanedText = cleanedText.replace(/<h[1-6][^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/h[1-6]>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<p[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/p>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<ul[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/ul>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<ol[^>]*>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<\\/ol>/gi, '\\n');\n  cleanedText = cleanedText.replace(/<li[^>]*>/gi, '- ');\n  cleanedText = cleanedText.replace(/<\\/li>/gi, '\\n');\n\n  // 4. Supprimer toutes les balises HTML restantes\n  cleanedText = cleanedText.replace(/<[^>]+>/g, '');\n\n  // 5. Supprimer (ou ajuster) les caract\u00e8res sp\u00e9ciaux\n  cleanedText = cleanedText.replace(/[^\\w\\s\u00c0-\u00d6\u00d8-\u00f6\u00f8-\u00ff]+/g, '');\n\n  // 6. Normaliser les espaces multiples et trim\n  cleanedText = cleanedText.replace(/\\s+/g, ' ').trim();\n\n  return cleanedText;\n}\n\n// Nettoyage\nconst result = nettoyerHTML($input.first().json.data);\n\n// Retour d'un tableau contenant l'objet final\nreturn [\n  {\n    json: {\n      cleanedText: result\n    }\n  }\n];\n"
      },
      "id": "91e711d0-26c0-41dd-a9c5-28100f0f44f6",
      "name": "Clean HTML Content",
      "type": "n8n-nodes-base.code",
      "position": [
        1168,
        -64
      ],
      "typeVersion": 2
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 689245338,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
          "cachedResultName": "Products"
        },
        "columns": {
          "value": {
            "Product Link": "={{ $('Extract URL from Text').item.json.url }}",
            "Product Description": "={{ $json.cleanedText }}"
          },
          "schema": [
            {
              "id": "Product Link",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Link",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Price",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Price",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Description",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Topic",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Topic",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "id": "7e457450-42ef-417e-b5f9-3248c9c7c2ae",
      "name": "Save Raw Product Info",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        1360,
        -64
      ],
      "typeVersion": 4.5
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "id": "d3dfa439-4056-4ce9-b874-100500967de6",
      "name": "OpenAI Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1440,
        224
      ],
      "typeVersion": 1.2
    },
    {
      "parameters": {
        "sessionIdType": "customKey",
        "sessionKey": "={{ $('Incoming Message Trigger').item.json.messages[0].id }}",
        "contextWindowLength": 50
      },
      "id": "10217317-f6dd-4890-b05d-197d3d2adb79",
      "name": "Short-Term Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1616,
        224
      ],
      "typeVersion": 1.3
    },
    {
      "parameters": {
        "operation": "appendOrUpdate",
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 689245338,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
          "cachedResultName": "Products"
        },
        "columns": {
          "value": {
            "F&Q": "={{ $fromAI(\"product_faq\", \"these are the most common questions users might have about the product, including answers if available\") }}\n",
            "Product Link": "={{ $fromAI(\"product_url\",\"this is the website link of the product\") }}",
            "Product Name": "={{ $fromAI(\"product_name\",\"this is the name of the product\") }}",
            "Product Price": "={{ $fromAI(\"product_price\",\"this is the price of the product\") }}",
            "Product Topic": "={{ $fromAI(\"product_topic\",\"this is the topic of the product that specifies what it is for, who it is for and what the key benefits are\") }}"
          },
          "schema": [
            {
              "id": "Product Link",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "Product Link",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Name",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Name",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Price",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Price",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Description",
              "type": "string",
              "display": true,
              "removed": true,
              "required": false,
              "displayName": "Product Description",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Product Topic",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Product Topic",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "F&Q",
              "type": "string",
              "display": true,
              "removed": false,
              "required": false,
              "displayName": "F&Q",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            }
          ],
          "mappingMode": "defineBelow",
          "matchingColumns": [
            "Product Link"
          ],
          "attemptToConvertTypes": false,
          "convertFieldsToString": false
        },
        "options": {}
      },
      "id": "58ce0f46-fabc-4b6e-97d7-857dc6f1e568",
      "name": "Update Product Sheet",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        1792,
        224
      ],
      "typeVersion": 4.5
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "={{ $json.messages[0].text.body }}",
        "options": {
          "systemMessage": "You are a helpful and intelligent customer support assistant.\n\nYou have access to a Google Sheets tool that allows you to read any content from a specific sheet to gather necessary information.\nNever mention to the user that you accessed Google Sheets to retrieve any data.\n\nYour main responsibilities:\n\nUnderstand the user\u2019s request or issue.\n\nIf the user is asking about a product, retrieve the relevant product name, price, and details as needed.\n\nDetermine whether the product price is a subscription or a one-time payment, based on the description.\n\nIf you detect that the user is facing a problem:\n\nIdentify and describe the problem clearly.\n\nPropose a practical and helpful solution.\n\nLog this interaction by adding a new row to the Google Sheet with the following columns:\n\nProblem\n\nSuggested Solution\n\nCategory (e.g., payment, login, access, delivery, technical issue, etc.)\n\nBe professional, concise, and empathetic in your responses.\nAlways aim to resolve the issue or provide the next best action."
        }
      },
      "id": "020714ae-5668-4fa5-8ba8-f1e476a8060e",
      "name": "AI Agent -  Customer Support Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        1488,
        560
      ],
      "typeVersion": 1.7
    },
    {
      "parameters": {
        "promptType": "define",
        "text": "=My product description :  {{ $json['Product Description'] }}\n\nMy product link : {{ $json['Product Link'] }}",
        "options": {
          "systemMessage": "You are a helpful and intelligent assistant.\n\nYou receive the text content of a product page.\n\nYour tasks are:\n\nExtract the product name.\n\nExtract the product price, and determine whether it is a subscription or a one-time payment.\n\nIdentify the product topic.\n\nExtract the most frequently asked questions (FAQs) related to the product.\n\nYou have access to a Google Sheets tool that allows you to update specific columns and cells.\n\nAlways add the following data to the same row as the product URL in the Google Sheet:\n\nProduct Name\n\nProduct Price (with subscription/one-time label)\n\nProduct Topic\n\nFAQs\n\nBe accurate, structured, and consistent when filling in the sheet.\nDo not mention Google Sheets in your responses."
        }
      },
      "id": "53e49985-e1b9-48fd-9ea8-3352a63484e0",
      "name": "AI Agent - Enhance Product Details",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
        1536,
        -64
      ],
      "typeVersion": 1.8
    },
    {
      "parameters": {
        "model": {
          "__rl": true,
          "mode": "list",
          "value": "gpt-4o-mini"
        },
        "options": {}
      },
      "id": "194136b5-872a-492b-882b-d26a2890cbcf",
      "name": "OpenAI Model1",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        1328,
        832
      ],
      "typeVersion": 1.2
    },
    {
      "parameters": {
        "sessionIdType": "customKey",
        "sessionKey": "={{ $json.messages[0].id }}",
        "contextWindowLength": 50
      },
      "id": "efc89a9b-3141-4735-adaf-7b9e2b6879ed",
      "name": "Conversation Memory",
      "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
      "position": [
        1520,
        832
      ],
      "typeVersion": 1.3
    },
    {
      "parameters": {
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 689245338,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
          "cachedResultName": "Products"
        },
        "options": {
          "dataLocationOnSheet": {
            "values": {
              "rangeDefinition": "detectAutomatically",
              "readRowsUntil": "firstEmptyRow"
            }
          }
        }
      },
      "id": "d1a21094-0237-4b17-818c-3af7760b405f",
      "name": "Read Product Sheet",
      "type": "n8n-nodes-base.googleSheetsTool",
      "position": [
        1680,
        832
      ],
      "typeVersion": 4.5
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "mode": "list",
          "value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
          "cachedResultName": "Product Sales - AI Agent WhatsApp"
        },
        "sheetName": {
          "__rl": true,
          "mode": "list",
          "value": 1725207764,
          "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=1725207764",
          "cachedResultName": "Customer Issues"
        },
        "columns": {
          "value": {
            "Category": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Category', ``, 'string') }}",
            "Solution": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Solution', ``, 'string') }}",
            "Support Problem": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Support_Problem', ``, 'string') }}"
          },
          "schema": [
            {
              "id": "Support Problem",
              "type": "string",
              "display": true,
              "required": false,
              "displayName": "Support Problem",
              "defaultMatch": false,
              "canBeUsedToMatch": true
            },
            {
              "id": "Solution",
              "type": "string",
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