{ "id": "ANM0XWTjlsQvNUbf", "meta": { "templateCredsSetupCompleted": true }, "name": "AI Ticket Classifier", "tags": [], "nodes": [ { "id": "2624805e-f8f9-4cb7-8de2-c3ae7cd2f975", "name": "Get many messages", "type": "n8n-nodes-base.gmail", "position": [ -576, -240 ], "parameters": { "limit": 1, "filters": {}, "operation": "getAll" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2.2 }, { "id": "c9ed6968-dbad-4990-bbdd-cd97f3b09d28", "name": "Text Classifier", "type": "@n8n/n8n-nodes-langchain.textClassifier", "position": [ -304, -288 ], "parameters": { "options": { "systemPromptTemplate": "You are an intelligent email and support ticket classifier.\n\nClassify the user's message into exactly ONE of these categories:{categories}\n" }, "inputText": "={{ $json.Subject }}", "categories": { "categories": [ { "category": "Payment Issue", "description": "Issues related to payment failure, duplicate payment, refund requests, subscription activation, invoice problems, or money deducted from customer account." }, { "category": "Login Failure", "description": "Issues where users cannot log in, forgot password, account locked, OTP problems, authentication failure, or access denied." }, { "category": "Enhancement Request", "description": "Requests for new features, UI improvements, integrations, performance enhancements, or product suggestions." }, { "category": "Fraud Alert", "description": "Unauthorized access attempts, suspicious transactions, account hacking concerns, phishing reports, or security-related complaints." }, { "category": "Other", "description": "Unclassified " } ] } }, "typeVersion": 1.1 }, { "id": "647ddb9c-73dc-42b4-bf8b-cc0ef7fe34f1", "name": "Ollama Model", "type": "@n8n/n8n-nodes-langchain.lmOllama", "position": [ -304, 112 ], "parameters": { "model": "llama3:latest", "options": { "lowVram": true } }, "credentials": { "ollamaApi": { "name": "" } }, "typeVersion": 1 }, { "id": "832507a4-bce5-4d85-af99-fe775b2e53bf", "name": "Insert rows in a table", "type": "n8n-nodes-base.postgres", "position": [ 1408, -256 ], "parameters": { "table": { "__rl": true, "mode": "list", "value": "tickets", "cachedResultName": "tickets" }, "schema": { "__rl": true, "mode": "list", "value": "public", "cachedResultName": "public" }, "columns": { "value": { "status": "Active", "message": "={{ $('Get many messages').item.json.snippet }}", "subject": "={{ $('Get many messages').item.json.Subject }}", "category": "Oher Unclassified", "priority": "Less", "sentiment": "NA", "assigned_to": "={{ $json.id }}", "ticket_number": "={{ $('Code in JavaScript').item.json.ticket_number }}", "customer_email": "={{ $('Get many messages').item.json.From }}" }, "schema": [ { "id": "id", "type": "number", "display": true, "removed": true, "required": false, "displayName": "id", "defaultMatch": true, "canBeUsedToMatch": true }, { "id": "ticket_number", "type": "string", "display": true, "required": true, "displayName": "ticket_number", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "customer_email", "type": "string", "display": true, "required": true, "displayName": "customer_email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "subject", "type": "string", "display": true, "required": false, "displayName": "subject", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "message", "type": "string", "display": true, "required": false, "displayName": "message", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "category", "type": "string", "display": true, "required": false, "displayName": "category", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "priority", "type": "string", "display": true, "required": false, "displayName": "priority", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "sentiment", "type": "string", "display": true, "required": false, "displayName": "sentiment", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "status", "type": "string", "display": true, "required": false, "displayName": "status", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "assigned_to", "type": "number", "display": true, "required": false, "displayName": "assigned_to", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "created_at", "type": "dateTime", "display": true, "required": false, "displayName": "created_at", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "updated_at", "type": "dateTime", "display": true, "required": false, "displayName": "updated_at", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "id" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "credentials": { "postgres": { "name": "" } }, "typeVersion": 2.6 }, { "id": "5eeb559e-759c-4566-aaa6-670c091f336a", "name": "Code in JavaScript", "type": "n8n-nodes-base.code", "position": [ 960, -256 ], "parameters": { "jsCode": "for (const item of $input.all()) {\n\n const now = new Date();\n\n const year = now.getFullYear();\n const month = String(now.getMonth() + 1).padStart(2, '0');\n const day = String(now.getDate()).padStart(2, '0');\n const hours = String(now.getHours()).padStart(2, '0');\n const minutes = String(now.getMinutes()).padStart(2, '0');\n const seconds = String(now.getSeconds()).padStart(2, '0');\n const random = Math.floor(100 + Math.random() * 900);\n\n const ticketId =\n `TKT[Other]-${year}${month}${day}-${hours}${minutes}${seconds}-${random}`;\n\n item.json.ticket_number = ticketId;\n\n\n item.json.myNewField = $input.first().json.myNewField;\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "9baf8647-e6b9-4320-9f1a-ba2ecad19093", "name": "Select rows from a table", "type": "n8n-nodes-base.postgres", "position": [ 1184, -256 ], "parameters": { "table": { "__rl": true, "mode": "list", "value": "support_persons", "cachedResultName": "support_persons" }, "where": { "values": [ { "value": "={{ $json.myNewField }}", "column": "skill_category", "condition": "LIKE" }, { "value": "5", "column": "active_tickets", "condition": "<" } ] }, "schema": { "__rl": true, "mode": "list", "value": "public" }, "options": {}, "operation": "select" }, "credentials": { "postgres": { "name": "" } }, "typeVersion": 2.6 }, { "id": "79c08a8a-3724-4d30-ac92-8944bf0ef1ae", "name": "Update rows in a table", "type": "n8n-nodes-base.postgres", "position": [ 1632, -256 ], "parameters": { "table": { "__rl": true, "mode": "list", "value": "support_persons", "cachedResultName": "support_persons" }, "schema": { "__rl": true, "mode": "list", "value": "public" }, "columns": { "value": { "id": "={{ $('Select rows from a table').item.json.id }}", "active_tickets": "={{ Number($('Select rows from a table').item.json.active_tickets) + 1 }}" }, "schema": [ { "id": "id", "type": "number", "display": true, "removed": false, "required": false, "displayName": "id", "defaultMatch": true, "canBeUsedToMatch": true }, { "id": "name", "type": "string", "display": true, "removed": true, "required": true, "displayName": "name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "email", "type": "string", "display": true, "removed": true, "required": true, "displayName": "email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "department", "type": "string", "display": true, "removed": true, "required": false, "displayName": "department", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "skill_category", "type": "string", "display": true, "removed": true, "required": false, "displayName": "skill_category", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "status", "type": "string", "display": true, "removed": true, "required": false, "displayName": "status", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "active_tickets", "type": "number", "display": true, "required": false, "displayName": "active_tickets", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "max_tickets", "type": "number", "display": true, "removed": true, "required": false, "displayName": "max_tickets", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "created_at", "type": "dateTime", "display": true, "removed": true, "required": false, "displayName": "created_at", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "id" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "update" }, "credentials": { "postgres": { "name": "" } }, "typeVersion": 2.6 }, { "id": "33cc911f-732a-4039-abd3-2bb0bbb11654", "name": "Insert rows in a table1", "type": "n8n-nodes-base.postgres", "position": [ 1856, -256 ], "parameters": { "table": { "__rl": true, "mode": "list", "value": "ticket_assignment_logs", "cachedResultName": "ticket_assignment_logs" }, "schema": { "__rl": true, "mode": "list", "value": "public" }, "columns": { "value": { "ticket_id": "={{ $('Code in JavaScript').item.json.ticket_number }}", "assignment_reason": "={{ $('Select rows from a table').item.json.status }}", "support_person_id": "={{ $('Select rows from a table').item.json.id }}" }, "schema": [ { "id": "id", "type": "number", "display": true, "required": false, "displayName": "id", "defaultMatch": true, "canBeUsedToMatch": true }, { "id": "ticket_id", "type": "string", "display": true, "required": true, "displayName": "ticket_id", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "support_person_id", "type": "number", "display": true, "required": true, "displayName": "support_person_id", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "assigned_at", "type": "dateTime", "display": true, "required": false, "displayName": "assigned_at", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "assignment_reason", "type": "string", "display": true, "required": false, "displayName": "assignment_reason", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "id" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "credentials": { "postgres": { "name": "" } }, "typeVersion": 2.6 }, { "id": "063c92c3-4ba6-472a-95ab-bd0bb6ead7db", "name": "Reply to a message", "type": "n8n-nodes-base.gmail", "position": [ 2080, -256 ], "parameters": { "message": "=\n\n\n \n Ticket Confirmation\n\n\n\n

Support Ticket Generated Successfully

\n\n

Dear Customer,

\n\n

Thank you for contacting our support team. We have successfully received your request and created a support ticket for your issue.

\n\n

Ticket Details

\n\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n
Ticket ID{{ $('Code in JavaScript').item.json.ticket_number }}
Support Person{{ $('Select rows from a table').item.json.name }}
Support Person Contact{{ $('Select rows from a table').item.json.email }}
StatusUnder Review
\n\n

\n We appreciate your patience. You will receive another update once the issue is resolved.\n

\n\n
\n\n

Regards,
\n Support Team

\n\n\n", "options": { "ccList": "={{ $('Select rows from a table').item.json.email }}" }, "messageId": "={{ $('Get many messages').item.json.id }}", "operation": "reply" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2.2 }, { "id": "37b78d8c-d365-408e-a10d-74f624f7d4f6", "name": "Code in JavaScript1", "type": "n8n-nodes-base.code", "position": [ 400, -624 ], "parameters": { "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Payment Issue';\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "09dbcfce-663e-4164-944c-aaaa5bbbd6cf", "name": "Code in JavaScript2", "type": "n8n-nodes-base.code", "position": [ 400, -432 ], "parameters": { "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Bug Report';\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "d27192a8-7fd7-43e5-a1b9-0038bd37c582", "name": "Code in JavaScript3", "type": "n8n-nodes-base.code", "position": [ 400, -240 ], "parameters": { "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'General Query';\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "62cc5b11-2887-4417-81c1-7fae3026f9dc", "name": "Code in JavaScript4", "type": "n8n-nodes-base.code", "position": [ 400, -48 ], "parameters": { "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Fraud Alert';\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "d57bf31f-b6f3-442b-b3ea-6de3553f79a3", "name": "Code in JavaScript5", "type": "n8n-nodes-base.code", "position": [ 400, 144 ], "parameters": { "jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'General';\n}\n\nreturn $input.all();" }, "typeVersion": 2 }, { "id": "ff05d10c-ff67-418b-8b0c-fe31473e5ee5", "name": "No Operation, do nothing", "type": "n8n-nodes-base.noOp", "position": [ 2352, -256 ], "parameters": {}, "typeVersion": 1 }, { "id": "024437d9-6d7f-48d4-ad1d-6994f20062cc", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ 1104, -384 ], "parameters": { "color": 4, "width": 928, "height": 480, "content": "## Ticket Creation in Postgres\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n" }, "typeVersion": 1 }, { "id": "23a73d52-b771-4740-8e0c-a348f787c459", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ -352, -1072 ], "parameters": { "width": 896, "height": 384, "content": "# This workflow automatically converts incoming Gmail messages into structured support tickets using AI classification. It assigns categories, generates a unique ticket ID, stores data in PostgreSQL, assigns a support agent based on workload, and sends an automated email reply to the customer." }, "typeVersion": 1 }, { "id": "c66b99ac-24f0-47e4-bf7e-bb9055c1438f", "name": "Gmail Trigger", "type": "n8n-nodes-base.gmailTrigger", "position": [ -848, -240 ], "parameters": { "filters": {}, "pollTimes": { "item": [ { "mode": "everyMinute" } ] } }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 1.4 }, { "id": "e1a72df2-99aa-4887-8028-e0ba548eac01", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ -384, -464 ], "parameters": { "color": 6, "width": 608, "height": 512, "content": "# Classify Email based on Ticket Priorirty Using Ollma \n" }, "typeVersion": 1 }, { "id": "4be5854a-42a1-4d35-8c8b-3429079183c4", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 784, -320 ], "parameters": { "width": 320, "height": 240, "content": "## Ticket ID Generation" }, "typeVersion": 1 }, { "id": "133aad6c-b7bc-4146-a541-349a482b104b", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ -896, -1056 ], "parameters": { "color": 6, "width": 416, "height": 448, "content": "# \ud83d\udce6 Requirements\n## n8n (latest version)\n## Gmail OAuth2 credentials\n## PostgreSQL database\n## AI model (Ollama or compatible LLM)\n## Support tables:\n## tickets\n## support_persons\n## ticket_assignment_logs" }, "typeVersion": 1 }, { "id": "37cfa514-af80-4496-94d6-e9081302aa8f", "name": "Sticky Note5", "type": "n8n-nodes-base.stickyNote", "position": [ -1808, -1056 ], "parameters": { "width": 816, "height": 1424, "content": "# AI Ticket Classifier Database Setup\n\n\n\n# Create support_persons Table\n\n```sql\nCREATE TABLE support_persons (\n id SERIAL PRIMARY KEY,\n name VARCHAR(100) NOT NULL,\n email VARCHAR(150) UNIQUE NOT NULL,\n department VARCHAR(100),\n skill_category VARCHAR(100),\n status VARCHAR(20) DEFAULT 'available',\n active_tickets INT DEFAULT 0,\n max_tickets INT DEFAULT 5,\n created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP\n);\n```\n\n---\n\n# Create tickets Table\n\n```sql\nCREATE TABLE tickets (\n id SERIAL PRIMARY KEY,\n ticket_number VARCHAR(30) UNIQUE NOT NULL,\n customer_email VARCHAR(150) NOT NULL,\n subject VARCHAR(255),\n message TEXT,\n category VARCHAR(100),\n priority VARCHAR(20),\n sentiment VARCHAR(20),\n status VARCHAR(30) DEFAULT 'open',\n\n assigned_to INT REFERENCES support_persons(id),\n\n created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,\n updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP\n);\n```\n\n---\n\n# Create ticket_assignment_logs Table\n\n```sql\nCREATE TABLE ticket_assignment_logs (\n id SERIAL PRIMARY KEY,\n\n ticket_id VARCHAR(100) NOT NULL,\n\n support_person_id INT NOT NULL,\n\n assigned_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,\n\n assignment_reason TEXT,\n\n CONSTRAINT fk_support\n FOREIGN KEY (support_person_id)\n REFERENCES support_persons(id)\n);\n```\n\n\n# Supported Ticket Categories\n\n- Technical Issue\n- Payment Issue\n- Refund Request\n- Fraud Alert\n- Bug Report\n- General Query\n- General\n" }, "typeVersion": 1 } ], "active": false, "settings": { "binaryMode": "separate", "executionOrder": "v1" }, "versionId": "08ee582c-1daf-40c0-9417-060d6a5cc16a", "connections": { "Ollama Model": { "ai_languageModel": [ [ { "node": "Text Classifier", "type": "ai_languageModel", "index": 0 } ] ] }, "Gmail Trigger": { "main": [ [ { "node": "Get many messages", "type": "main", "index": 0 } ] ] }, "Text Classifier": { "main": [ [ { "node": "Code in JavaScript1", "type": "main", "index": 0 } ], [ { "node": "Code in JavaScript2", "type": "main", "index": 0 } ], [ { "node": "Code in JavaScript3", "type": "main", "index": 0 } ], [ { "node": "Code in JavaScript4", "type": "main", "index": 0 } ], [ { "node": "Code in JavaScript5", "type": "main", "index": 0 } ] ] }, "Get many messages": { "main": [ [ { "node": "Text Classifier", "type": "main", "index": 0 } ] ] }, "Code in JavaScript": { "main": [ [ { "node": "Select rows from a table", "type": "main", "index": 0 } ] ] }, "Reply to a message": { "main": [ [ { "node": "No Operation, do nothing", "type": "main", "index": 0 } ] ] }, "Code in JavaScript1": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Code in JavaScript2": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Code in JavaScript3": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Code in JavaScript4": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Code in JavaScript5": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Insert rows in a table": { "main": [ [ { "node": "Update rows in a table", "type": "main", "index": 0 } ] ] }, "Update rows in a table": { "main": [ [ { "node": "Insert rows in a table1", "type": "main", "index": 0 } ] ] }, "Insert rows in a table1": { "main": [ [ { "node": "Reply to a message", "type": "main", "index": 0 } ] ] }, "Select rows from a table": { "main": [ [ { "node": "Insert rows in a table", "type": "main", "index": 0 } ] ] } } }