{ "id": "PYTm8uU9m0FN8tG9", "meta": { "templateCredsSetupCompleted": true }, "name": "9 Monitor Customer Support Forums", "tags": [], "nodes": [ { "id": "4830a8a6-6e76-47e0-abdc-7c72ebfda985", "name": "\ud83d\udea6 Start Workflow (Manual Trigger)", "type": "n8n-nodes-base.manualTrigger", "position": [ -440, -80 ], "parameters": {}, "typeVersion": 1 }, { "id": "8d2279c3-8d49-4dc1-87df-47e3e077b2d5", "name": "\ud83d\udd17 Enter Forum URL", "type": "n8n-nodes-base.set", "position": [ -240, -80 ], "parameters": { "options": {}, "assignments": { "assignments": [ { "id": "e53f8457-1c2c-41ff-8621-4f7ebee981a8", "name": "URL", "type": "string", "value": "https://api.stackexchange.com/2.3/search?order=desc&sort=activity&intitle=openai&site=superuser" } ] } }, "typeVersion": 3.4 }, { "id": "8f3b47c7-1a6e-4084-91ce-f805b75146d2", "name": "\ud83e\udde0 Chat Model Reasoning1", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 0, 200 ], "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-5.4" }, "options": {} }, "credentials": { "openAiApi": { "name": "" } }, "typeVersion": 1.2 }, { "id": "a98d95c6-67f7-49b3-8a25-45a08576ee5e", "name": "\ud83e\udd16 Agent: Scrape Forum & Extract Insights", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 60, -80 ], "parameters": { "text": "=scrape the question and answers forum about openAi from this below URL:\n{{ $json.URL }}\nand i want to include in my output are platform name , author name , question , answer_snippet , link , pain point\ncheck if any question have no answer than dont scrape it search for those which have question , its answer_snippet and also customer pain point\n", "options": {}, "promptType": "define", "hasOutputParser": true }, "typeVersion": 2 }, { "id": "a3ea338d-cf2b-4399-92f6-5865a9a725c7", "name": "\ud83c\udf10 Web Scraper Tool ", "type": "n8n-nodes-mcp.mcpClientTool", "position": [ 160, 200 ], "parameters": { "toolName": "scrape_as_markdown", "operation": "executeTool", "toolParameters": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Tool_Parameters', ``, 'json') }}" }, "credentials": { "mcpClientApi": { "name": "" } }, "typeVersion": 1 }, { "id": "8bf7a8cd-ae02-4aa6-a7bf-e8aee16ce3ea", "name": "\u2709\ufe0f Send Insights to Product Team (Gmail)", "type": "n8n-nodes-base.gmail", "position": [ 580, -80 ], "parameters": { "sendTo": "user@example.com", "message": "=Hello Product Team,\n\nHere are recent customer pain points and technical discussions about OpenAI from the SuperUser forum:\n\nQuestion: {{$json[\"output\"][0][\"question\"]}}\nAsked by: {{$json[\"output\"][0][\"author_name\"]}}\nLink: {{$json[\"output\"][0][\"link\"]}}{{$json[\"output\"][0] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][0][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][0][\"pain_point\"]}}\n \nQuestion: {{$json[\"output\"][1][\"question\"]}}\nAsked by: {{$json[\"output\"][1][\"author_name\"]}}\nLink: {{$json[\"output\"][1][\"link\"]}}{{$json[\"output\"][1] [\"link\"]}}\nAnswer Snippet: {{$json[\"output\"][1][\"answer_snippet\"]}}\nPain Point: {{$json[\"output\"][1][\"pain_point\"]}}\n\nBest regards,\nYour Automation Workflow\n", "options": { "appendAttribution": false }, "subject": "=Customer Forum Insights: OpenAI Pain Points from {{ $json.output[0].platform_name }}", "emailType": "text" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2.1 }, { "id": "265273a0-7996-43c2-a6e0-4515cef83b08", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -500, -580 ], "parameters": { "color": 5, "width": 420, "height": 720, "content": "## 1\ufe0f\u20e3 **Section 1: Start & Input**\n\n* **\ud83d\udea6 Start Workflow (Manual Trigger)**\n\n * *Node: When clicking \u2018Execute workflow\u2019*\n * **What happens:**\n You begin the automation by clicking the \"Execute workflow\" button in n8n. This makes the process fully manual and secure\u2014you decide when to run it.\n\n* **\ud83d\udd17 Enter Forum URL**\n\n * *Node: Edit Fields (manual)*\n * **What happens:**\n You paste the URL of the specific Superuser Q\\&A forum post you want to analyze. No coding or technical setup\u2014just copy and paste!\n\n**\ud83d\udfe2 Why this is great for beginners:**\nYou only need to provide the link and click a button. No scripts, no complex setup.\n" }, "typeVersion": 1 }, { "id": "dcabff56-7666-4e76-9032-43893588bfd6", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 480, -520 ], "parameters": { "color": 6, "width": 340, "height": 680, "content": "## 3\ufe0f\u20e3 **Section 3: Share Insights with Your Team**\n\n* **\u2709\ufe0f Send Insights to Product Team**\n\n * *Node: Gmail (send: message)*\n * **What happens:**\n The final, cleaned, and structured insights are sent as an email to your Product Team. This means the right people get the right information at the right time\u2014automatically.\n\n**\ud83d\udfe2 Why this is great for beginners:**\nNo more compiling or sending emails yourself! The system takes care of communicating findings\u2014saving time and ensuring nothing is forgotten.\n\n" }, "typeVersion": 1 }, { "id": "beb64fb0-4b77-490d-8386-8048ba951617", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ -20, -940 ], "parameters": { "color": 2, "width": 460, "height": 1080, "content": "## 2\ufe0f\u20e3 **Section 2: AI Agent Scrapes & Analyzes**\n\n* **\ud83e\udd16 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **\ud83e\udde0 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n \u2014 Understands what you want and plans the scraping/analysis logic.\n * **\ud83c\udf10 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n \u2014 Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **\ud83d\udce6 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n \u2014 Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**\ud83d\udfe2 Why this is great for beginners:**\nYou don\u2019t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring\u2014just like a human analyst, but automated!\n\n" }, "typeVersion": 1 }, { "id": "02f867d6-a2d3-4d1c-868a-674475bac53a", "name": "Sticky Note5", "type": "n8n-nodes-base.stickyNote", "position": [ 860, -520 ], "parameters": { "color": 7, "width": 380, "height": 240, "content": "## I\u2019ll receive a tiny commission if you join Bright Data through this link\u2014thanks for fueling more free content!\n\n### https://get.brightdata.com/1tndi4600b25" }, "typeVersion": 1 }, { "id": "3ef9e897-85d0-436a-b2c4-e9e3734a5d6b", "name": "Sticky Note9", "type": "n8n-nodes-base.stickyNote", "position": [ -2580, -1320 ], "parameters": { "color": 4, "width": 1300, "height": 320, "content": "=======================================\n WORKFLOW ASSISTANCE\n=======================================\nFor any questions or support, please contact:\n Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n - YouTube: https://www.youtube.com/@YaronBeen/videos\n - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n=======================================\n" }, "typeVersion": 1 }, { "id": "9b4535e8-e49b-4af2-8e18-bfbdec7db961", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ -2580, -980 ], "parameters": { "color": 4, "width": 1300, "height": 1880, "content": "# \ud83d\ude80 Monitor Customer Support Forums\n\n### Instantly turn forum questions about OpenAI into actionable product insights\u2014delivered right to your Product Team\u2019s inbox!\n\n---\n\n## 1\ufe0f\u20e3 **Section 1: Start & Input**\n\n* **\ud83d\udea6 Start Workflow (Manual Trigger)**\n\n * *Node: When clicking \u2018Execute workflow\u2019*\n * **What happens:**\n You begin the automation by clicking the \"Execute workflow\" button in n8n. This makes the process fully manual and secure\u2014you decide when to run it.\n\n* **\ud83d\udd17 Enter Forum URL**\n\n * *Node: Edit Fields (manual)*\n * **What happens:**\n You paste the URL of the specific Superuser Q\\&A forum post you want to analyze. No coding or technical setup\u2014just copy and paste!\n\n**\ud83d\udfe2 Why this is great for beginners:**\nYou only need to provide the link and click a button. No scripts, no complex setup.\n\n---\n\n## 2\ufe0f\u20e3 **Section 2: AI Agent Scrapes & Analyzes**\n\n* **\ud83e\udd16 Agent: Extract Forum Insights**\n\n * *Node: AI Agent*\n\n This is where all the magic happens! The AI agent coordinates a team of tools to read the forum post, pick out the most important details, and structure everything perfectly.\n\n **Sub-nodes powering the agent:**\n\n * **\ud83e\udde0 Chat Model Reasoning**\n *Node: OpenAI Chat Model*\n \u2014 Understands what you want and plans the scraping/analysis logic.\n * **\ud83c\udf10 Web Scraper Tool (scrape\\_as\\_markdown)**\n *Node: MCP Client (executeTool)*\n \u2014 Securely visits the forum page and fetches the Q\\&A content in a readable format.\n * **\ud83d\udce6 Format Forum Data as JSON**\n *Node: Structured Output Parser*\n \u2014 Transforms messy forum data into a well-structured JSON object including:\n\n * Platform name\n * Author name\n * Question\n * Answer snippet\n * Link\n * **Identified customer pain points!**\n\n**\ud83d\udfe2 Why this is great for beginners:**\nYou don\u2019t have to read, sort, or copy any forum data. The agent does everything: reading, understanding, summarizing, and structuring\u2014just like a human analyst, but automated!\n\n---\n\n## 3\ufe0f\u20e3 **Section 3: Share Insights with Your Team**\n\n* **\u2709\ufe0f Send Insights to Product Team**\n\n * *Node: Gmail (send: message)*\n * **What happens:**\n The final, cleaned, and structured insights are sent as an email to your Product Team. This means the right people get the right information at the right time\u2014automatically.\n\n**\ud83d\udfe2 Why this is great for beginners:**\nNo more compiling or sending emails yourself! The system takes care of communicating findings\u2014saving time and ensuring nothing is forgotten.\n\n---\n\n## \ud83c\udf1f **How Beginners Can Use This Workflow**\n\n| Step | What to Do | What Happens |\n| ------------------- | ---------------------------------------------- | ---------------------------------------------------------- |\n| \ud83d\udea6 Start | Click **Execute workflow** in n8n | The automation begins |\n| \ud83d\udd17 Input URL | Paste a Superuser Q\\&A forum link about OpenAI | The workflow targets this exact forum question |\n| \ud83e\udd16 AI Agent Scrapes | (You wait for a moment) | The AI extracts question, answer, author, pain points\u2026 |\n| \u2709\ufe0f Receive Insights | (No action needed) | An email with all structured insights is sent to your team |\n\n---\n\n## \ud83d\udca1 **Benefits**\n\n* \ud83d\udd50 **Save Hours:** No manual copying or summarizing forum content\n* \ud83d\udcca **Actionable Insights:** Quickly see customer pain points for product improvement\n* \ud83d\udce7 **Automated Communication:** Ensure your team never misses key feedback\n* \ud83e\uddd1\u200d\ud83d\udcbb **Zero Coding:** Designed for anyone\u2014no technical experience needed\n\n\n" }, "typeVersion": 1 }, { "id": "ac6abf38-249b-4e83-9f49-f9545e75b65b", "name": "Auto-fixing Output Parser", "type": "@n8n/n8n-nodes-langchain.outputParserAutofixing", "position": [ 300, 200 ], "parameters": { "options": {} }, "typeVersion": 1 }, { "id": "3914b950-6f76-4304-9db3-29504051ab2d", "name": "OpenAI Chat Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 300, 400 ], "parameters": { "model": { "__rl": true, "mode": "list", "value": "gpt-5.4" }, "options": {} }, "credentials": { "openAiApi": { "name": "" } }, "typeVersion": 1.2 }, { "id": "d050c092-20c5-469f-8922-db7e880ffed2", "name": "\ud83d\udce6 Format Forum Data as JSON1", "type": "@n8n/n8n-nodes-langchain.outputParserStructured", "position": [ 460, 400 ], "parameters": { "jsonSchemaExample": "{\n \"platform\": \"SuperUser\",\n \"questions\": [\n {\n \"author\": \"Tolure\",\n \"question\": \"How to use Azure OpenAI as a pseudo DB\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data; question is marked as answered)\",\n \"link\": \"https://superuser.com/questions/1824019/how-to-use-azure-openai-as-a-pseudo-db\",\n \"pain_point\": \"Difficulty in using Azure OpenAI for database-like functionality\"\n },\n {\n \"author\": \"Point Clear Media\",\n \"question\": \"How do I use FFmpeg and OpenAI Whisper to transcribe a RTMP stream?\",\n \"answer_snippet\": \"(Answer is available but not fully provided in the current data)\",\n \"link\": \"https://superuser.com/questions/1778870/how-do-i-use-ffmpeg-and-openai-whisper-to-transcribe-a-rtmp-stream\",\n \"pain_point\": \"Challenges in setting up transcription using FFmpeg and OpenAI Whisper for streaming media\"\n }\n ]\n}\n" }, "typeVersion": 1.3 } ], "active": false, "settings": { "executionOrder": "v1" }, "versionId": "2e8bc642-072c-490f-9f24-8b9e60f6a33e", "connections": { "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "Auto-fixing Output Parser", "type": "ai_languageModel", "index": 0 } ] ] }, "\ud83d\udd17 Enter Forum URL": { "main": [ [ { "node": "\ud83e\udd16 Agent: Scrape Forum & Extract Insights", "type": "main", "index": 0 } ] ] }, "\ud83c\udf10 Web Scraper Tool ": { "ai_tool": [ [ { "node": "\ud83e\udd16 Agent: Scrape Forum & Extract Insights", "type": "ai_tool", "index": 0 } ] ] }, "Auto-fixing Output Parser": { "ai_outputParser": [ [ { "node": "\ud83e\udd16 Agent: Scrape Forum & Extract Insights", "type": "ai_outputParser", "index": 0 } ] ] }, "\ud83e\udde0 Chat Model Reasoning1": { "ai_languageModel": [ [ { "node": "\ud83e\udd16 Agent: Scrape Forum & Extract Insights", "type": "ai_languageModel", "index": 0 } ] ] }, "\ud83d\udce6 Format Forum Data as JSON1": { "ai_outputParser": [ [ { "node": "Auto-fixing Output Parser", "type": "ai_outputParser", "index": 0 } ] ] }, "\ud83d\udea6 Start Workflow (Manual Trigger)": { "main": [ [ { "node": "\ud83d\udd17 Enter Forum URL", "type": "main", "index": 0 } ] ] }, "\ud83e\udd16 Agent: Scrape Forum & Extract Insights": { "main": [ [ { "node": "\u2709\ufe0f Send Insights to Product Team (Gmail)", "type": "main", "index": 0 } ] ] } } }