{ "nodes": [ { "parameters": {}, "type": "n8n-nodes-base.noOp", "typeVersion": 1, "position": [ 400, 912 ], "id": "ad37a38c-823d-443c-bfea-fde5fb959517", "name": "No Operation, do nothing" }, { "parameters": { "content": "## User Validation", "height": 624, "width": 1120, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ -96, 528 ], "typeVersion": 1, "id": "fdd73572-a1e3-42d9-9f2b-43333049de66", "name": "Sticky Note3" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose", "version": 2 }, "conditions": [ { "id": "cd5c3565-fd9b-4515-bcab-5253514e7429", "leftValue": "={{ $json }}", "rightValue": "={{ 0 }}", "operator": { "type": "object", "operation": "notEmpty", "singleValue": true } } ], "combinator": "and" }, "looseTypeValidation": true, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 624, 672 ], "id": "30439013-d06a-4002-8ef0-aa3942490ba9", "name": "User exists?" }, { "parameters": { "updates": [ "message" ], "additionalFields": {} }, "type": "n8n-nodes-base.telegramTrigger", "typeVersion": 1.2, "position": [ -48, 784 ], "id": "9329c8fa-ef9d-4e83-80db-b3a68a15e947", "name": "Telegram Trigger", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "conditions": [ { "id": "msg-check", "leftValue": "={{ $json.message.text }}", "rightValue": "", "operator": { "type": "string", "operation": "exists", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 176, 784 ], "id": "e322bb46-86f1-43bc-8655-75944fe0dcb0", "name": "text?" }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 1 }, "conditions": [ { "leftValue": "={{ $('getUsers').item.json.sessionState }}", "rightValue": "AI", "operator": { "type": "string", "operation": "equals" }, "id": "a0a3d893-e65c-44c5-ade1-bc20538de5c9" } ], "combinator": "and" }, "renameOutput": true, "outputKey": "AI Mode" }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 1 }, "conditions": [ { "leftValue": "={{ $('getUsers').item.json.sessionState }}", "rightValue": "HUMAN", "operator": { "type": "string", "operation": "equals" }, "id": "e069bfe6-3ebf-4159-a328-432b17fe1383" } ], "combinator": "and" }, "renameOutput": true, "outputKey": "Human Mode" } ] }, "options": {} }, "type": "n8n-nodes-base.switch", "typeVersion": 3, "position": [ 848, 672 ], "id": "9d05fe81-0d2a-48a2-83fa-7d23e28ca09e", "name": "Route by Session State" }, { "parameters": { "promptType": "define", "text": "={{ $('Telegram Trigger').item.json.message.text }}", "options": { "systemMessage": "=# IDENTITY & ROLE\nYou are a professional dental clinic assistant designed to help patients with their dental care inquiries. Your role is to provide accurate, helpful, and empathetic responses while maintaining strict boundaries.\n\n# OUTPUT FORMAT\n**CRITICAL**: You must **ALWAYS** generate your output as a valid JSON object. Do not include markdown formatting (like ```json) or any text outside the JSON block.\n\n**JSON Structure:**\n{\n \"response\": \"Your actual reply to the user goes here.\",\n \"handoff\": boolean\n}\n\n# HUMAN HANDOFF LOGIC\nDetermine the value of the \"handoff\" boolean based on the user's input.\n\n**Set \"handoff\": true if:**\n- User explicitly requests to speak with a human/staff member\n- Medical emergencies or urgent situations\n- User expresses frustration, anger, or dissatisfaction\n- Complex medical questions beyond your knowledge\n- User requests escalation to manager/supervisor\n\n**Set \"handoff\": false if:**\n- The query is a standard inquiry, appointment request, or general chat handled successfully by you.\n\n# TOOLS AVAILABLE\n\n## Tool: Pinecone Vector Store\n- **Usage**: Query this tool to answer dental clinic questions about services, pricing, procedures, or policies.\n- **Constraints**: \n - Do not make up information; base the text in your \"response\" field ONLY on retrieved data.\n - If no results are found, your \"response\" should state: \"I don't have that specific information in my knowledge base. I'd recommend calling our clinic or scheduling a consultation.\"\n\n# RESPONSE GUIDELINES\n- **Content**: Place your natural language reply inside the \"response\" JSON field.\n- **Conciseness**: Keep the response under 150 words using simple, clear language.\n- **Medical Safety**: Do not provide diagnoses. Always recommend consulting a dentist for specific concerns.\n- **Closing**: Always end the \"response\" text with an invitation to schedule an appointment.\n\n# CONTEXT AWARENESS\n- The current date and time is: {{ $now }}\n- Use dollar pricing when relevant." } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3, "position": [ 1152, 656 ], "id": "f3c2f73b-a1be-4df5-830a-c0076f24023e", "name": "AI Agent" }, { "parameters": { "content": "## AI Response", "height": 624, "width": 592, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1056, 528 ], "typeVersion": 1, "id": "180fe3ea-8fdf-4670-a1aa-3ebaf7874dd5", "name": "Sticky Note" }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $('Telegram Trigger').item.json.message.chat.id }}" }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ 1216, 864 ], "id": "e644a182-438c-4875-b315-340b72436482", "name": "Simple Memory" }, { "parameters": { "mode": "retrieve-as-tool", "toolDescription": "List of Frequently Asked Questions ", "pineconeIndex": { "__rl": true, "value": "faq", "mode": "list", "cachedResultName": "faq" }, "topK": 3, "options": { "pineconeNamespace": "faq" } }, "type": "@n8n/n8n-nodes-langchain.vectorStorePinecone", "typeVersion": 1.3, "position": [ 1344, 864 ], "id": "fd232b9a-48d7-4ce3-a12e-7e1d1b961bcb", "name": "Pinecone Vector Store", "credentials": { "pineconeApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "={{ JSON.parse($('AI Agent').item.json.output).response }}", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 1472, 656 ], "id": "1cf6100b-785e-41b1-8287-ef4add25497d", "name": "sendMessage", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "filters": { "conditions": [ { "keyName": "chatId", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] } }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 400, 672 ], "id": "d857affe-f093-49a8-a665-5a480c9f8f39", "name": "getUsers", "alwaysOutputData": true }, { "parameters": { "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "columns": { "mappingMode": "defineBelow", "value": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "sessionState": "AI", "notificationStatus": "NA" }, "matchingColumns": [], "schema": [ { "id": "chatId", "displayName": "chatId", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "sessionState", "displayName": "sessionState", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "notificationStatus", "displayName": "notificationStatus", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 848, 864 ], "id": "dd4d96c3-5d72-407f-bd2a-9d1f5db1f810", "name": "createUser" }, { "parameters": { "content": "## Check Handoff Status\n", "height": 624, "width": 1104, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1680, 528 ], "typeVersion": 1, "id": "2d1b507d-58fa-4c7c-9ce7-cdc781ee2628", "name": "Sticky Note4" }, { "parameters": { "content": "## Send Notif --- Link Receptionist number to notify staff\n** Add multiple send message nodes to send message to multiple receptionists**\n", "height": 240, "width": 640, "color": 3 }, "type": "n8n-nodes-base.stickyNote", "position": [ 2112, 592 ], "typeVersion": 1, "id": "ddb780cd-0ad9-4d34-b58f-2a0c69e0d569", "name": "Sticky Note5" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "check-handoff-flag", "leftValue": "={{ JSON.parse($('AI Agent').item.json.output).handoff }}", "rightValue": "true", "operator": { "type": "boolean", "operation": "true", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 1712, 656 ], "id": "d756afb6-a60c-42ab-b586-1120c4cec4e3", "name": "Route to Human?" }, { "parameters": { "operation": "update", "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "filters": { "conditions": [ { "keyName": "chatId", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] }, "columns": { "mappingMode": "defineBelow", "value": { "notificationStatus": "SENT" }, "matchingColumns": [], "schema": [ { "id": "chatId", "displayName": "chatId", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": true }, { "id": "sessionState", "displayName": "sessionState", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": true }, { "id": "notificationStatus", "displayName": "notificationStatus", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 2496, 672 ], "id": "64c8b5a3-1778-419e-bc60-6fd34374063c", "name": "updateNotificationSent" }, { "parameters": { "operation": "update", "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "filters": { "conditions": [ { "keyName": "chatId", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] }, "columns": { "mappingMode": "defineBelow", "value": { "sessionState": "HUMAN" }, "matchingColumns": [], "schema": [ { "id": "chatId", "displayName": "chatId", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": true }, { "id": "sessionState", "displayName": "sessionState", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "notificationStatus", "displayName": "notificationStatus", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 1968, 656 ], "id": "5bee7e4f-21d8-43d0-8d92-5afbea1dea2c", "name": "updateSessionState" }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "={{ $('Telegram Trigger').item.json.message.from.username }} needs assistance", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 2192, 672 ], "id": "a023ea29-24d6-4922-b0ef-4cd6422c31e9", "name": "notifyStaff", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "options": {} }, "type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi", "typeVersion": 1.2, "position": [ 1344, 1024 ], "id": "780eb89d-0412-4dd8-aec7-23c8901dba2d", "name": "Embeddings OpenAI", "credentials": { "openAiApi": { "name": "" } } }, { "parameters": { "model": { "__rl": true, "value": "gpt-4o", "mode": "list", "cachedResultName": "gpt-4o" }, "builtInTools": {}, "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.3, "position": [ 1104, 848 ], "id": "8f910c34-2663-4a6b-bfa8-843b724b5375", "name": "openai", "credentials": { "openAiApi": { "name": "" } } }, { "parameters": { "operation": "update", "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "matchType": "allConditions", "filters": { "conditions": [ { "keyName": "chatId", "keyValue": "={{ $json.chatId }}" } ] }, "columns": { "mappingMode": "defineBelow", "value": { "sessionState": "AI", "notificationStatus": "NA" }, "matchingColumns": [], "schema": [ { "id": "chatId", "displayName": "chatId", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": true }, { "id": "sessionState", "displayName": "sessionState", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "notificationStatus", "displayName": "notificationStatus", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 1600, 1280 ], "id": "807d5129-3b17-490c-af74-09700d375fad", "name": "Change Session State to AI" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "loose", "version": 2 }, "conditions": [ { "id": "fe3f3c08-60fb-4ed6-878c-ec4d02cb4fe5", "leftValue": "={{ new Date($json.updatedAt).getTime() + 1 < $now.toMillis() }}", "rightValue": "={{$now}}", "operator": { "type": "boolean", "operation": "true", "singleValue": true } } ], "combinator": "and" }, "looseTypeValidation": true, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 1344, 1296 ], "id": "1291e206-49d2-4a04-a892-9313514d2932", "name": "sessionState Expired?" }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "HzWmquuNap3sX73X", "mode": "list", "cachedResultName": "customer_data", "cachedResultUrl": "/projects/8vh2OLJ8oWoWiVpS/datatables/HzWmquuNap3sX73X" }, "filters": { "conditions": [ { "keyName": "sessionState", "keyValue": "HUMAN" } ] }, "returnAll": true }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 1152, 1296 ], "id": "7a87781f-c559-4ee7-9909-a6e3a0878b54", "name": "Get User Info" }, { "parameters": { "rule": { "interval": [ { "field": "minutes", "minutesInterval": 10 } ] } }, "type": "n8n-nodes-base.scheduleTrigger", "typeVersion": 1.2, "position": [ 944, 1296 ], "id": "a4a4b9d2-2558-4f5e-b8e8-e399505a2ede", "name": "Schedule Trigger" }, { "parameters": { "content": "## Route back to AI after time expiry - Issue resolved\n", "height": 240, "width": 960, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "position": [ 880, 1216 ], "typeVersion": 1, "id": "9e13155f-57c7-48cd-a05a-81a3b538e53d", "name": "Sticky Note6" } ], "connections": { "User exists?": { "main": [ [ { "node": "Route by Session State", "type": "main", "index": 0 } ], [ { "node": "createUser", "type": "main", "index": 0 } ] ] }, "Telegram Trigger": { "main": [ [ { "node": "text?", "type": "main", "index": 0 } ] ] }, "text?": { "main": [ [ { "node": "getUsers", "type": "main", "index": 0 } ], [ { "node": "No Operation, do nothing", "type": "main", "index": 0 } ] ] }, "Route by Session State": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "AI Agent": { "main": [ [ { "node": "sendMessage", "type": "main", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "Pinecone Vector Store": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "sendMessage": { "main": [ [ { "node": "Route to Human?", "type": "main", "index": 0 } ] ] }, "getUsers": { "main": [ [ { "node": "User exists?", "type": "main", "index": 0 } ] ] }, "createUser": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Route to Human?": { "main": [ [ { "node": "updateSessionState", "type": "main", "index": 0 } ] ] }, "updateSessionState": { "main": [ [ { "node": "notifyStaff", "type": "main", "index": 0 } ] ] }, "notifyStaff": { "main": [ [ { "node": "updateNotificationSent", "type": "main", "index": 0 } ] ] }, "Embeddings OpenAI": { "ai_embedding": [ [ { "node": "Pinecone Vector Store", "type": "ai_embedding", "index": 0 } ] ] }, "openai": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "sessionState Expired?": { "main": [ [ { "node": "Change Session State to AI", "type": "main", "index": 0 } ] ] }, "Get User Info": { "main": [ [ { "node": "sessionState Expired?", "type": "main", "index": 0 } ] ] }, "Schedule Trigger": { "main": [ [ { "node": "Get User Info", "type": "main", "index": 0 } ] ] } }, "meta": { "templateCredsSetupCompleted": true } }