{ "name": "instagram-facebook-dm-autoresponder.json", "nodes": [ { "parameters": { "promptType": "define", "text": "=respond to user's message \n\nuser name: {{ $json.sender.name }}\nuser message: {{ $json.content }}\n\n", "options": { "systemMessage": "You are a helpful assistant at X company\n\nYOUR_KNOWLEDGE_BASE_HERE \n\nuse the transfer_to_supervisor tool, if the user explicitly asks to speak to a human supervisor. ", "returnIntermediateSteps": true } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3.1, "position": [ 2592, 608 ], "id": "dee22e51-1e38-49be-9961-434212060d39", "name": "AI Agent", "retryOnFail": true }, { "parameters": { "model": { "__rl": true, "value": "gpt-4.1", "mode": "list", "cachedResultName": "gpt-4.1" }, "builtInTools": {}, "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "typeVersion": 1.3, "position": [ 2528, 848 ], "id": "4713d843-a17a-45d1-80c0-8f91bbf7f04f", "name": "OpenAI Chat Model", "credentials": { "openAiApi": { "name": "" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "e85c0635-d483-457a-8b61-af9720a9f373", "leftValue": "={{ $json.payload[0].labels.join(',') }}", "rightValue": "bot_paused", "operator": { "type": "string", "operation": "contains" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 1536, 416 ], "id": "56e22e2e-3e35-43de-86b7-a5a3966d032e", "name": "Check if Bot Paused" }, { "parameters": { "content": "# Sticky Notes color code: \n\n## Yellow notes: documentation\n## Blue notes: Chatwoot related\n## Green notes: Zernio related\n\n*******************************\n\n# Pre-requesites\n## **1- Zernio API**\n## **2- Chatwoot API**", "height": 608, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -496, 320 ], "id": "a6256ab2-6b4f-49c3-ad7e-1d21b53c7835", "name": "Sticky Note" }, { "parameters": { "description": "Call this tool IMMEDIATELY when the user asks for a human, supervisor, or customer service agent, manager, OR if they express intent to make a deal, collaborate, pay money, or ask about payment methods.", "jsCode": "return \"Transfer to supervisor initiated. Let the user know a supervisor will join shortly.\";" }, "type": "@n8n/n8n-nodes-langchain.toolCode", "typeVersion": 1.3, "position": [ 2848, 848 ], "id": "589c79c6-19fd-49f5-a5a3-007b40d5cc84", "name": "transfer_to_supervisor" }, { "parameters": { "content": "# **Setting up pre-requisites:**\n# **Zernio:**\n ### 1- Sign up for free at [Zernio](https://zernio.com/)\n### 2- Copy your API somewhere safe \n### 3- Use the API to set up the Bearer Auth for http request nodes hitting zernio API\n\n\n***********************\n# **Chatwoot:**\n### 1- Sign into your chatwoot account (cloud or selfhoted)\n### 2- Copy your Access Token from your user's profile settings \n### 3- Use the Access Token to set up the Header Auth for http request nodes hitting Chatwoot API", "height": 704, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -512, 992 ], "id": "556266f6-22ab-4ba0-aba7-cfcacb550a33", "name": "Sticky Note1" }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $('extractedInfo').item.json.conversation_id }}" }, "type": "@n8n/n8n-nodes-langchain.memoryPostgresChat", "typeVersion": 1.4, "position": [ 2688, 848 ], "id": "98a40ff3-3021-4841-be1f-a5828855b617", "name": "Postgres Chat Memory", "credentials": { "postgres": { "name": "" } } }, { "parameters": { "content": "## Receiving messages from Zernio and Extracting necessary information", "height": 576, "width": 496, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 0, 416 ], "id": "385ad017-d233-4706-a8d1-7d3e2bad1892", "name": "Sticky Note2" }, { "parameters": { "httpMethod": "POST", "path": "from-zernio", "options": {} }, "type": "n8n-nodes-base.webhook", "typeVersion": 2.1, "position": [ 64, 640 ], "id": "97bdcbda-30e0-40a3-9d78-aa3d3fa94f3e", "name": "messageReceivedFromZernio" }, { "parameters": { "assignments": { "assignments": [ { "id": "a17777f1-cb63-4cb3-89c5-b78189a95fde", "name": "user_name", "value": "={{ $('messageReceivedFromZernio').item.json.body.message.sender.name || $('messageReceivedFromZernio').item.json.body.message.sender.username}}", "type": "string" }, { "id": "4720a382-3d72-473d-b438-d24112145845", "name": "user_message", "value": "={{ $('messageReceivedFromZernio').item.json.body.message.text }}", "type": "string" }, { "id": "98a3b211-b42b-4daa-b6a3-4a0225cbda3b", "name": "sender_id", "value": "={{ $('messageReceivedFromZernio').item.json.body.message.sender.id }}", "type": "string" }, { "id": "84b37e3d-9609-40c5-b810-6af86333d4e6", "name": "conversation_id", "value": "={{ $('messageReceivedFromZernio').item.json.body.conversation.id }}", "type": "string" }, { "id": "9c32185c-61f0-485f-893c-0097d17ebc69", "name": "account_id", "value": "={{ $('messageReceivedFromZernio').item.json.body.account.id }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 320, 640 ], "id": "6a134d25-18b0-47f1-ba73-14eef61fb7bb", "name": "extractedInfo" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "c8091858-b243-4274-8a3d-9991303a4d05", "leftValue": "={{ $('searchChatwootContact').item.json.payload.length }}", "rightValue": 0, "operator": { "type": "number", "operation": "notEquals" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 880, 640 ], "id": "36663916-45ef-4c8d-a699-92bb616fe275", "name": "contactExistInChatwoot?" }, { "parameters": { "url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts/search", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendQuery": true, "queryParameters": { "parameters": [ { "name": "q", "value": "={{ $('extractedInfo').item.json.user_name }}" } ] }, "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 656, 640 ], "id": "5db33f2e-8ab1-4f24-b619-36252457cafd", "name": "searchChatwootContact", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"name\": \"{{ $('extractedInfo').item.json.user_name }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 1152, 784 ], "id": "9a4d664c-71c9-4631-b9ef-7b8b47f73b7f", "name": "createChatwootContact", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"source_id\": \"{{ $json.payload.contact_inbox.source_id }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE,\n \"contact_id\": {{ $json.payload.contact.id }},\n \"status\": \"open\"\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 1536, 784 ], "id": "bd2ed6c2-a5bb-4ef7-86e5-e0fd8a891279", "name": "createChatwootConversation", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "content": "## 1- Searching for existing contact and conversation in Chatwoot \n## 2- If none exists then creating a new contact and a conversation in Chatwoot\n## 3- Logging inbound message so it appears on Chatwoot inbox", "height": 816, "width": 1840, "color": 5 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 576, 256 ], "id": "0d3a4df2-512c-48d3-86ae-3bf73cfc4ea1", "name": "Sticky Note3" }, { "parameters": { "content": "", "height": 224, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 3056, 288 ], "id": "d82928e0-7bf5-4a0e-989d-d93094cfbe85", "name": "Sticky Note4" }, { "parameters": { "content": "", "height": 240, "width": 928, "color": 5 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 3040, 544 ], "id": "47d252fb-094b-495c-a612-8a3c5b9e51bd", "name": "Sticky Note5" }, { "parameters": { "content": "", "height": 240, "width": 224, "color": 5 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 16, 1104 ], "id": "146c9f50-26d5-4ea0-a9dc-f3c1e517fe1e", "name": "Sticky Note6" }, { "parameters": { "content": "", "height": 240, "width": 208, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 928, 1104 ], "id": "c4687949-52bc-4e74-92dc-7ad843d7d8da", "name": "Sticky Note7" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "e11ff378-8473-47bf-97af-232fe2d61894", "leftValue": "={{ $('searchContactConversations').item.json.payload.length }}", "rightValue": 0, "operator": { "type": "number", "operation": "notEquals" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 1328, 512 ], "id": "58ea6f7f-c82c-4233-862b-6f1463d4579f", "name": "conversationExists?" }, { "parameters": { "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts/{{ $('contactExistInChatwoot?').item.json.payload[0].id }}/conversations", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 1104, 512 ], "id": "2ba741dd-d867-4119-b047-c263136850f4", "name": "searchContactConversations", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"source_id\": \"{{ $('extractedInfo').item.json.conversation_id }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE,\n \"contact_id\": {{ $('searchChatwootContact').item.json.payload[0].id }},\n \"status\": \"open\"\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 1536, 608 ], "id": "1d9bdbf4-54e3-4eae-9111-1edbaab3acb6", "name": "createChatwootConversation1", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "04a79ba4-3bda-45f6-bc1e-41375599703e", "name": "chatwoot_conversation_id", "value": "={{ $json.id || $json.payload?.[0]?.id }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1808, 608 ], "id": "58b138f8-f615-46f8-8a5c-22c7bac61245", "name": "getConversationId" }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/messages", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "bodyParameters": { "parameters": [ { "name": "content", "value": "={{ $('extractedInfo').item.json.user_message }}" }, { "name": "message_type", "value": "incoming" } ] }, "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 2160, 608 ], "id": "84c458f1-eebb-4a9c-8ec9-11e43ebe8193", "name": "logInboundMessageToChatwoot", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "1d3ae884-d8ef-4aa8-a1e0-608c373662c0", "name": "chatwoot_conversation_id", "value": "={{ $json.payload[0].id }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1792, 336 ], "id": "64af937f-22d0-416d-9db4-8f40c0f2cffa", "name": "getConversationId1" }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $json.chatwoot_conversation_id }}/custom_attributes", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"custom_attributes\": {\n \"zernio_account_id\": \"{{ $('messageReceivedFromZernio').item.json.body.account.id }}\", \n \"zernio_conversation_id\": \"{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}\"\n }\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 2016, 336 ], "id": "70dd8094-aca0-4100-aaa6-6c98df4ba156", "name": "setCustomChatwootAttributes", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId1').item.json.chatwoot_conversation_id }}/messages", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"content\": \"{{ $('extractedInfo').item.json.user_message }}\",\n \"message_type\": \"incoming\"\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 2224, 336 ], "id": "34c4b372-8e14-4db4-b46b-fae2635a05e9", "name": "logInboundMessageToChatwoot1", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "=https://zernio.com/api/v1/inbox/conversations/{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}/messages", "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth", "sendBody": true, "bodyParameters": { "parameters": [ { "name": "accountId", "value": "={{ $('extractedInfo').item.json.account_id }}" }, { "name": "message", "value": "={{ $json.output }}" } ] }, "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 3120, 368 ], "id": "80f2e41d-799a-4f70-ac7f-6efa7034814f", "name": "sendReplyToUser", "retryOnFail": true, "credentials": { "httpBearerAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/custom_attributes", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"custom_attributes\": {\n \"zernio_account_id\": \"{{ $('messageReceivedFromZernio').item.json.body.account.id }}\", \n \"zernio_conversation_id\": \"{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}\"\n }\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 3136, 608 ], "id": "634258d7-35f6-4202-b512-fe2cd47ddf32", "name": "setChatwootCustomAttributes", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/messages", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"content\": {{ JSON.stringify($('AI Agent').item.json.output.replace(/<\\/?[^>]+(>|$)/g, \"\")) }},\n \"message_type\": \"outgoing\",\n \"private\": false,\n \"content_type\": \"text\",\n \"submitted_at\": \"{{ new Date().toISOString() }}\"\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 3376, 608 ], "id": "4fbaaed1-3730-46bd-9cd9-b0cf18f37946", "name": "LogAIOutboundMessageToChatwoot", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "85c19e8a-550f-4500-8fae-9e6126cc42d3", "leftValue": "={{ $('AI Agent').item.json.intermediateSteps?.some(step => step.action?.tool === 'transfer_to_supervisor') ?? false }}", "rightValue": "", "operator": { "type": "boolean", "operation": "true", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 3616, 608 ], "id": "5b89c5d4-56a7-4472-ad45-c3880ee1b19a", "name": "supervisorToolCalled?" }, { "parameters": { "method": "POST", "url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/labels", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"labels\": [\"bot_paused\"]\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 3824, 592 ], "id": "e38bca67-3265-440e-8ba0-2aef58c0881f", "name": "setBotPausedLabel", "retryOnFail": true, "credentials": { "httpHeaderAuth": { "name": "" } } }, { "parameters": { "httpMethod": "POST", "path": "supervisor-reply-from-chatwoot", "options": {} }, "type": "n8n-nodes-base.webhook", "typeVersion": 2.1, "position": [ 80, 1168 ], "id": "c1cd7552-89db-45c5-a573-22b658cd7b6f", "name": "supervisorReplyFromChatwoot" }, { "parameters": { "assignments": { "assignments": [ { "id": "d70ed39b-ae03-4e63-920d-d38f82f5a255", "name": "supervisor_reply", "value": "={{ $json.body.messages[0].content.replace(/<|>/g, '') }}", "type": "string" }, { "id": "57974fd0-c24c-4291-b10d-b4d5d754d586", "name": "label", "value": "={{ $json.body.labels[0] }}", "type": "string" }, { "id": "441bfedf-cc17-4056-9c52-d6fa64a579ae", "name": "zernio_account_id", "value": "={{ $json.body.custom_attributes.zernio_account_id }}", "type": "string" }, { "id": "cfeff45b-72d6-4cb0-a6c3-41272612f410", "name": "zernio_conversation_id", "value": "={{ $json.body.custom_attributes.zernio_conversation_id }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 400, 1168 ], "id": "3ea1c1e0-95ae-44ff-961e-32b09b0127f8", "name": "extractingFields" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "30c89e30-a4fd-41fc-b65c-ce59e2c85403", "leftValue": "={{ $json.label }}", "rightValue": "bot_paused", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 688, 1168 ], "id": "a1f2d360-c253-42cb-ab3b-4c23830c2761", "name": "isBotPaused?" }, { "parameters": { "method": "POST", "url": "=https://zernio.com/api/v1/inbox/conversations/{{ $('extractingFields').item.json.zernio_conversation_id }}/messages", "authentication": "genericCredentialType", "genericAuthType": "httpBearerAuth", "sendBody": true, "bodyParameters": { "parameters": [ { "name": "accountId", "value": "={{ $('extractingFields').item.json.zernio_account_id }}" }, { "name": "message", "value": "={{ $('extractingFields').item.json.supervisor_reply }}" } ] }, "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 992, 1152 ], "id": "3078090d-c57d-4970-91a2-3efcc8fe3980", "name": "sendSupervisorReply", "retryOnFail": true, "credentials": { "httpBearerAuth": { "name": "" } } }, { "parameters": { "content": "# **Set up for Zernio to send DM to this webhook:**\n ### 1- Log into your Zernio dashboard.\n### 2- Go to webhooks.\n### 3- Create new webhook and paste the production URL of the n8n webhook you want Zernio to forward messages to.\n### 4- Check the \"message.received\" box. \n### 5- Save.", "height": 416, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 0, 0 ], "id": "60cdd7bd-70a6-4de9-a678-64d3b12b043a", "name": "Sticky Note8" }, { "parameters": { "content": "# **Set up for Chatwoot to send supervisor replies to this webhook:**\n ## 1- Log into your Chatwoot account.\n## 2- Go to Settings -> Automation.\n## 3- Create new automation: \n### Event: \nmessage created\n### Conditions: \nmessage type = outgoing AND inbox = your_inbox_name AND labels = bot_paused\n### Actions: \nsend webhook event = your_production_url\n\n### 4- Save.", "height": 656, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 16, 1344 ], "id": "33549ebc-a6bd-47c6-98df-f6d86bd00602", "name": "Sticky Note9" }, { "parameters": { "content": "# **Why use a code tool to notify supervisor and only add the bot_paused label after the message is logged in Chatwoot?**\n ## This prevent the Chatwoot automation that forwards supervisor's replies to accidentally fire up. As the AI \"supervisor will be there with you soon\" message will satisfy all conditions.\n", "height": 320, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 3680, 784 ], "id": "8b58c4ba-ea3d-4dd8-92cd-968dcde9edae", "name": "Sticky Note10" }, { "parameters": { "chatId": "SUPERVISOR_CHAT_ID_HERE", "text": "=\ud83d\udea8 *Handoff Alert* \ud83d\udea8 \nA client is requesting a human supervisor. \n\n\ud83d\udc64 Customer:\n{{ $('extractedInfo').item.json.user_name }} \n\n\ud83d\udcf1 Platform: WhatsApp \ud83d\udd17 \n\ud83d\udda5\ufe0f Open Chatwoot\n\nPlease check the dashboard to assist.", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 4032, 592 ], "id": "b379e326-7d97-4093-895a-1cc6714921aa", "name": "notifySupervisor", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "content": "# **Setting up http request nodes:**\n ### 1- Replace YOUR_CHATWOOT_DOMAIN_HERE with your actual domain / subdomain of your self-hosted instance.\n### 2- Replace YOUR_ACCOUNT_NUMBER_HERE with your real account number in Chatwoot (visible In the URL).\n### 3- Replace YOUR_INBOX_ID_HERE with your actual inbox ID (visible in the URL).", "height": 240, "width": 928 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 880, -32 ], "id": "924a4a61-9d65-41b3-bbb0-9a6d6fa6197a", "name": "Sticky Note11" }, { "parameters": { "content": "## Replace SUPERVISOR_CHAT_ID_HERE with a real chat ID", "height": 128, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 4000, 432 ], "id": "53b69609-6823-49da-9fb7-b144a95217da", "name": "Sticky Note12" }, { "parameters": { "content": "# Add another automation to enable supervisor to intervene without Agent handoff by reopening a resolved conversation: \n## Create new automation: \n### Event: \nconversation opened\n### Conditions: \n inbox = your_inbox_name\n### Actions: \nAdd label = bot_paused\n\n### Save.", "height": 656, "width": 416 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 480, 1344 ], "id": "51cba191-3ffc-4c76-9b34-53e7eb419b47", "name": "Sticky Note13" }, { "parameters": { "content": "![banner](https://www.kawtheron.tech/github/IG-FB-DM-banner.jpg)", "height": 848, "width": 2016, "color": 4 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ -528, -960 ], "id": "6caef322-ffea-4364-a869-159a789691f1", "name": "Sticky Note14" } ], "connections": { "OpenAI Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "AI Agent": { "main": [ [ { "node": "sendReplyToUser", "type": "main", "index": 0 }, { "node": "setChatwootCustomAttributes", "type": "main", "index": 0 } ] ] }, "Check if Bot Paused": { "main": [ [ { "node": "getConversationId1", "type": "main", "index": 0 } ], [ { "node": "getConversationId", "type": "main", "index": 0 } ] ] }, "transfer_to_supervisor": { "ai_tool": [ [ { "node": "AI Agent", "type": "ai_tool", "index": 0 } ] ] }, "Postgres Chat Memory": { "ai_memory": [ [ { "node": "AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "messageReceivedFromZernio": { "main": [ [ { "node": "extractedInfo", "type": "main", "index": 0 } ] ] }, "extractedInfo": { "main": [ [ { "node": "searchChatwootContact", "type": "main", "index": 0 } ] ] }, "contactExistInChatwoot?": { "main": [ [ { "node": "searchContactConversations", "type": "main", "index": 0 } ], [ { "node": "createChatwootContact", "type": "main", "index": 0 } ] ] }, "searchChatwootContact": { "main": [ [ { "node": "contactExistInChatwoot?", "type": "main", "index": 0 } ] ] }, "createChatwootContact": { "main": [ [ { "node": "createChatwootConversation", "type": "main", "index": 0 } ] ] }, "createChatwootConversation": { "main": [ [ { "node": "getConversationId", "type": "main", "index": 0 } ] ] }, "conversationExists?": { "main": [ [ { "node": "Check if Bot Paused", "type": "main", "index": 0 } ], [ { "node": "createChatwootConversation1", "type": "main", "index": 0 } ] ] }, "searchContactConversations": { "main": [ [ { "node": "conversationExists?", "type": "main", "index": 0 } ] ] }, "createChatwootConversation1": { "main": [ [ { "node": "getConversationId", "type": "main", "index": 0 } ] ] }, "getConversationId": { "main": [ [ { "node": "logInboundMessageToChatwoot", "type": "main", "index": 0 } ] ] }, "logInboundMessageToChatwoot": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "getConversationId1": { "main": [ [ { "node": "setCustomChatwootAttributes", "type": "main", "index": 0 } ] ] }, "setCustomChatwootAttributes": { "main": [ [ { "node": "logInboundMessageToChatwoot1", "type": "main", "index": 0 } ] ] }, "setChatwootCustomAttributes": { "main": [ [ { "node": "LogAIOutboundMessageToChatwoot", "type": "main", "index": 0 } ] ] }, "LogAIOutboundMessageToChatwoot": { "main": [ [ { "node": "supervisorToolCalled?", "type": "main", "index": 0 } ] ] }, "supervisorToolCalled?": { "main": [ [ { "node": "setBotPausedLabel", "type": "main", "index": 0 } ] ] }, "supervisorReplyFromChatwoot": { "main": [ [ { "node": "extractingFields", "type": "main", "index": 0 } ] ] }, "extractingFields": { "main": [ [ { "node": "isBotPaused?", "type": "main", "index": 0 } ] ] }, "isBotPaused?": { "main": [ [ { "node": "sendSupervisorReply", "type": "main", "index": 0 } ], [] ] }, "setBotPausedLabel": { "main": [ [ { "node": "notifySupervisor", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "binaryMode": "separate", "availableInMCP": false }, "versionId": "7a8abd58-5515-4233-a92a-22cc5e3f7722", "nodeGroups": [], "id": "m2plgrQ2UP5EaQI0", "tags": [] }