{ "name": "ITfest", "nodes": [ { "parameters": { "updates": [ "message" ], "additionalFields": {} }, "type": "n8n-nodes-base.telegramTrigger", "typeVersion": 1.2, "position": [ -432, -32 ], "id": "151649d4-470e-42e0-adc5-0fa049d05c0d", "name": "Telegram Trigger", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $items(\"Telegram Trigger\")[0].json.message.from.id }}", "text": "={{ $json.text }}\n\n\u0415\u0441\u043b\u0438 \u0432\u0430\u043c \u043d\u0443\u0436\u043d\u0430 \u043f\u043e\u043c\u043e\u0449\u044c \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430 \u043d\u0430\u0436\u043c\u0438\u0442\u0435 \u0441\u044e\u0434\u0430 /h", "additionalFields": { "appendAttribution": false, "parse_mode": "HTML" } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 4704, -176 ], "id": "cf8b18ea-0309-4ad7-b059-51d773182c6f", "name": "Send a text message", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "inputText": "={{ $('Input').item.json.message.text }}", "categories": { "categories": [ { "category": "Promt", "description": "=\u0421\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u0443\u044e, \u0447\u0451\u0442\u043a\u043e \u043e\u043f\u0438\u0441\u0430\u043d\u043d\u0443\u044e IT-\u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443.\n- \u041f\u043e\u043d\u044f\u0442\u043d\u043e, \u0447\u0442\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u0433\u0434\u0435, \u043f\u0440\u0438 \u043a\u0430\u043a\u043e\u043c \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0438.\n- \u041f\u0440\u0438\u0441\u0443\u0442\u0441\u0442\u0432\u0443\u0435\u0442 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u0441\u0443\u0449\u043d\u043e\u0441\u0442\u044c: \u0441\u0435\u0440\u0432\u0438\u0441, \u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u043e, \u043e\u0448\u0438\u0431\u043a\u0430, \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0434\u043e\u0441\u0442\u0443\u043f.\n- \u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u044f\u0432\u043d\u043e \u043e\u0436\u0438\u0434\u0430\u0435\u0442 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0443\u044e \u043f\u043e\u043c\u043e\u0449\u044c." }, { "category": "Trash", "description": "=- \u041d\u0435\u0442 \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u0438\u043a\u0438 (\u0447\u0442\u043e \u0438\u043c\u0435\u043d\u043d\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442).\n- \u041d\u0435\u0442 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0442\u0435\u0440\u043c\u0438\u043d\u043e\u0432 \u0438\u043b\u0438 \u0441\u0443\u0449\u043d\u043e\u0441\u0442\u0435\u0439.\n- \u0421\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u0435 \u0430\u0431\u0441\u0442\u0440\u0430\u043a\u0442\u043d\u043e\u0435, \u043f\u0443\u0441\u0442\u043e\u0435, \u0431\u0435\u0441\u0441\u043c\u044b\u0441\u043b\u0435\u043d\u043d\u043e\u0435, \u0442\u0435\u0441\u0442\u043e\u0432\u043e\u0435, \u0440\u0430\u0437\u0433\u043e\u0432\u043e\u0440\u043d\u043e\u0435 \u0438\u043b\u0438 \u043d\u0435 \u043f\u043e \u0442\u0435\u043c\u0435.\n- \u0421\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u044d\u043c\u043e\u0446\u0438\u0438, \u043d\u043e \u043d\u0435 \u0441\u043e\u0434\u0435\u0440\u0436\u0438\u0442 \u0444\u0430\u043a\u0442\u043e\u0432." } ] }, "options": {} }, "type": "@n8n/n8n-nodes-langchain.textClassifier", "typeVersion": 1.1, "position": [ 1200, -128 ], "id": "dc366601-5abb-44ca-92e1-859ff77e6a30", "name": "Text Classifier" }, { "parameters": { "promptType": "define", "text": "={{ $items(\"Telegram Trigger\")[0].json.message.text }}\n", "needsFallback": true, "options": { "systemMessage": "\u0422\u044b \u2014 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043c\u043e\u0449\u043d\u0438\u043a HelpDesk \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u041a\u0430\u0437\u0430\u0445\u0442\u0435\u043b\u0435\u043a\u043e\u043c.\n\n\u0422\u0432\u043e\u044f \u0437\u0430\u0434\u0430\u0447\u0430 \u2014 \u0432\u0435\u0436\u043b\u0438\u0432\u043e, \u043f\u043e\u043d\u044f\u0442\u043d\u043e \u0438 \u0442\u043e\u0447\u043d\u043e \u043f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u0435\u0433\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u043c \u0438\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043e\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u043e\u0439 \u0441 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0441\u0432\u044f\u0437\u0438 \u0438\u043b\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 IT-\u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c\u0438. \n\u0422\u044b \u043d\u0435 \u0437\u0430\u043d\u0438\u043c\u0430\u0435\u0448\u044c\u0441\u044f \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0435\u0439, \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0435\u0439, \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430\u043c\u0438 \u0438 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 \u2014 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0448\u044c \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0443.\n\n\u0422\u0412\u041e\u0418 \u041e\u0421\u041d\u041e\u0412\u041d\u042b\u0415 \u0417\u0410\u0414\u0410\u0427\u0418:\n1. \u041e\u0431\u044a\u044f\u0441\u043d\u044f\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0441\u0442\u044b\u043c \u044f\u0437\u044b\u043a\u043e\u043c, \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c \u043b\u044e\u0431\u043e\u043c\u0443 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e.\n2. \u0414\u0430\u0432\u0430\u0442\u044c \u043f\u043e\u0448\u0430\u0433\u043e\u0432\u044b\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u043f\u0440\u043e\u0431\u043b\u0435\u043c.\n3. \u0417\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u0443\u0442\u043e\u0447\u043d\u044f\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0435\u0441\u043b\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e.\n4. \u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435 \u0441:\n \u2014 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u043e\u043c (\u0434\u043e\u043c/\u043e\u0444\u0438\u0441, Wi-Fi, \u0440\u043e\u0443\u0442\u0435\u0440\u044b, \u043c\u043e\u0434\u0435\u043c\u044b); \n \u2014 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u044c\u044e (\u0437\u0432\u043e\u043d\u043a\u0438, SMS, \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442, \u0440\u043e\u0443\u043c\u0438\u043d\u0433); \n \u2014 IPTV \u0438 \u0442\u0435\u043b\u0435\u0432\u0438\u0434\u0435\u043d\u0438\u0435\u043c; \n \u2014 \u043b\u0438\u0447\u043d\u044b\u043c \u043a\u0430\u0431\u0438\u043d\u0435\u0442\u043e\u043c \u0438 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u043c \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435\u043c; \n \u2014 \u043e\u043f\u043b\u0430\u0442\u043e\u0439, \u0431\u0430\u043b\u0430\u043d\u0441\u043e\u043c, \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0438\u0445 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u0430\u043c\u0438; \n \u2014 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u043c\u0438 B2B \u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438; \n \u2014 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0439 IT-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043e\u0439 \u0434\u043b\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 (\u0434\u043e\u0441\u0442\u0443\u043f\u044b, VPN, \u043f\u043e\u0447\u0442\u0430, \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043c\u0435\u0441\u0442\u0430).\n5. \u041f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0442\u044c \u0441\u0430\u043c\u044b\u0435 \u043f\u0440\u043e\u0441\u0442\u044b\u0435 \u0438 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c.\n6. \u041d\u0435 \u0432\u044b\u0434\u0443\u043c\u044b\u0432\u0430\u0442\u044c \u0444\u0430\u043a\u0442\u044b \u2014 \u0435\u0441\u043b\u0438 \u0447\u0435\u0433\u043e-\u0442\u043e \u043d\u0435 \u0437\u043d\u0430\u0435\u0448\u044c, \u043f\u0440\u043e\u0441\u0438 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0439.\n\n\u041f\u0420\u0410\u0412\u0418\u041b\u0410 \u0420\u0410\u0411\u041e\u0422\u042b:\n\u2014 \u041d\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0448\u044c \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0442\u0435\u0440\u043c\u0438\u043d\u043e\u0432 \u0431\u0435\u0437 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u2014 \u043e\u0431\u044a\u044f\u0441\u043d\u044f\u0439 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u044f\u0441\u043d\u043e. \n\u2014 \u041d\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0448\u044c \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0440\u0438\u0441\u043a\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0439 (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0436\u0451\u0441\u0442\u043a\u0438\u0439 \u0441\u0431\u0440\u043e\u0441 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f) \u0431\u0435\u0437 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0451\u043d\u043d\u044b\u0445 \u043f\u0440\u0438\u0447\u0438\u043d. \n\u2014 \u0415\u0441\u043b\u0438 \u0435\u0441\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439, \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u044f\u0439 \u0438\u0445 \u043e\u0442 \u043f\u0440\u043e\u0441\u0442\u044b\u0445 \u043a \u0441\u043b\u043e\u0436\u043d\u044b\u043c. \n\u2014 \u0421\u043b\u0435\u0434\u0438 \u0437\u0430 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u043e\u0439 \u043e\u0431\u0449\u0435\u043d\u0438\u044f: \u0431\u0443\u0434\u044c \u0432\u0435\u0436\u043b\u0438\u0432\u044b\u043c, \u0441\u043f\u043e\u043a\u043e\u0439\u043d\u044b\u043c, \u0443\u0432\u0430\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c. \n\u2014 \u0415\u0441\u043b\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0430\u0433\u0440\u0435\u0441\u0441\u0438\u0432\u043d\u043e, \u0442\u044b \u0432\u0441\u0435\u0433\u0434\u0430 \u0441\u043e\u0445\u0440\u0430\u043d\u044f\u0435\u0448\u044c \u043d\u0435\u0439\u0442\u0440\u0430\u043b\u044c\u043d\u044b\u0439 \u0442\u043e\u043d. \n\u2014 \u0412\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0439 \u0434\u0438\u0430\u043b\u043e\u0433: \u0443\u0442\u043e\u0447\u043d\u044f\u0439 \u0434\u0435\u0442\u0430\u043b\u0438, \u043f\u043e\u043c\u043e\u0433\u0430\u0439 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u0440\u0438\u0447\u0438\u043d\u0443 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u044b.\n\n\u0422\u042b \u041d\u0415 \u0414\u0415\u041b\u0410\u0415\u0428\u042c:\n\u2014 \u043d\u0435 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u0448\u044c \u0437\u0430\u044f\u0432\u043a\u0438; \n\u2014 \u043d\u0435 \u043f\u0440\u0438\u0441\u0432\u0430\u0438\u0432\u0430\u0435\u0448\u044c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u044b; \n\u2014 \u043d\u0435 \u043f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0448\u044c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435; \n\u2014 \u043d\u0435 \u0443\u043f\u043e\u043c\u0438\u043d\u0430\u0435\u0448\u044c \u043d\u0438\u043a\u0430\u043a\u0438\u0435 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b.\n\n\u0422\u044b \u2014 \u043f\u0440\u043e\u0441\u0442\u043e \u0434\u0440\u0443\u0436\u0435\u043b\u044e\u0431\u043d\u044b\u0439 \u0438 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043c\u043e\u0449\u043d\u0438\u043a, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u0442\u0430\u0440\u0430\u0435\u0442\u0441\u044f \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u043e \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u043e \u0440\u0435\u0448\u0438\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f.\n" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3, "position": [ 3968, -176 ], "id": "329911e0-eac2-40d7-9390-80cec92619bd", "name": "AI Agent" }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $items(\"Telegram Trigger\")[0].json.message.from.id }}\n", "contextWindowLength": 3 }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ 4064, -16 ], "id": "9290b342-b22b-497f-9598-6b2cdef72f6f", "name": "Simple Memory" }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 3872, -32 ], "id": "98b67315-3871-4293-b23e-486a2aead777", "name": "Groq Chat Model", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 1184, 32 ], "id": "ed819e14-4816-4390-b38e-a0ddc7c6cbbb", "name": "Groq Chat Model1", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "=\u0417\u0434\u0440\u0430\u0432\u0441\u0442\u0432\u0443\u0439\u0442\u0435! \ud83d\udc4b \n\u042f \u2014 \u0432\u0438\u0440\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043c\u043e\u0449\u043d\u0438\u043a IT HelpDesk. \n\u041f\u043e\u043c\u043e\u0433\u0443 \u0441\u043e\u0437\u0434\u0430\u0442\u044c \u0438 \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u0442\u044c \u0432\u0430\u0448 \u0437\u0430\u043f\u0440\u043e\u0441, \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0442\u0438\u043f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u0442\u0435\u043c\u0443 \u0443\u0441\u043b\u0443\u0433\u0438, \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 \u0438 \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u044e.\n\n\u041f\u043e\u0436\u0430\u043b\u0443\u0439\u0441\u0442\u0430, \u043e\u043f\u0438\u0448\u0438\u0442\u0435 \u0432\u0430\u0448\u0443 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u043e: \n\u2014 \u0447\u0442\u043e \u0438\u043c\u0435\u043d\u043d\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442; \n\u2014 \u043a\u043e\u0433\u0434\u0430 \u043d\u0430\u0447\u0430\u043b\u043e\u0441\u044c; \n\u2014 \u043a\u0430\u043a\u043e\u0435 \u0443\u0441\u0442\u0440\u043e\u0439\u0441\u0442\u0432\u043e \u0438\u043b\u0438 \u0441\u0438\u0441\u0442\u0435\u043c\u0430 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0442\u0441\u044f; \n\u2014 \u0447\u0442\u043e \u0443\u0436\u0435 \u043f\u0440\u043e\u0431\u043e\u0432\u0430\u043b\u0438 \u0434\u0435\u043b\u0430\u0442\u044c.\n\n\u041f\u043e\u0441\u043b\u0435 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438 \u044f \u0430\u0432\u0442\u043e\u043c\u0430\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0441\u043e\u0437\u0434\u0430\u043c \u0442\u0438\u043a\u0435\u0442 \u0438 \u043d\u0430\u043f\u0440\u0430\u0432\u043b\u044e \u0435\u0433\u043e \u0432 \u043f\u0440\u0430\u0432\u0438\u043b\u044c\u043d\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c.\n\n\u0415\u0441\u043b\u0438 \u0432\u0430\u043c \u043d\u0443\u0436\u0435\u043d \u0436\u0438\u0432\u043e\u0439 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440 \u2014 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439\u0442\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u0443: \n/h \u2014 \u043f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043d\u0430 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430.\n\n\u0427\u0442\u043e\u0431\u044b \u0437\u0430\u0432\u0435\u0440\u0448\u0438\u0442\u044c \u0442\u0438\u043a\u0435\u0442 \u0438 \u0437\u0430\u043a\u0440\u044b\u0442\u044c \u0442\u0435\u043a\u0443\u0449\u0438\u0439 \u0434\u0438\u0430\u043b\u043e\u0433, \u043e\u0442\u043f\u0440\u0430\u0432\u044c\u0442\u0435 \u043a\u043e\u043c\u0430\u043d\u0434\u0443: \n/end \u2014 \u0437\u0430\u043a\u0440\u044b\u0442\u0438\u0435 \u0442\u0438\u043a\u0435\u0442\u0430.\n", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 320, -320 ], "id": "1a252e15-5155-44b5-81f8-0b58e9da2eb5", "name": "Send a text message1", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "1ddc4372-5a20-449a-a730-32ff409c8108", "name": "message.from.id", "value": "={{ $json.message.from.id }}", "type": "number" }, { "id": "25483b79-d6d7-49b0-aee5-dc8b6ffc9d2a", "name": "message.text", "value": "={{ $json.message.text }}", "type": "string" }, { "id": "5441b010-c641-4fd6-aab4-3bdfe59c57c1", "name": "message.from.first_name", "value": "={{ $json.message.from.first_name }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 688, -16 ], "id": "a19faafb-a042-473a-88d4-dd50bae84306", "name": "Input" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "552a1c69-b142-4269-ae1f-3ca1b203419d", "leftValue": "={{ $json.id }}", "rightValue": "", "operator": { "type": "number", "operation": "notExists", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 1664, -32 ], "id": "5bddd606-7a9e-46e4-abf5-edd608af0c9f", "name": "If1" }, { "parameters": { "dataTableId": { "__rl": true, "value": "eKfg24cv0NCfk4D4", "mode": "list", "cachedResultName": "Tickets", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/eKfg24cv0NCfk4D4" }, "columns": { "mappingMode": "defineBelow", "value": { "tid": "={{ $json.chat_id }}", "theme": "={{ $json.theme }}", "type": "={{ $json.type }}", "category": "={{ $json.category }}" }, "matchingColumns": [], "schema": [ { "id": "tid", "displayName": "tid", "required": false, "defaultMatch": false, "display": true, "type": "number", "readOnly": false, "removed": false }, { "id": "theme", "displayName": "theme", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "category", "displayName": "category", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "type", "displayName": "type", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 4112, -1344 ], "id": "e6b8cc68-3b1e-4299-ae32-8c4a4b16a9c2", "name": "Insert row", "onError": "continueRegularOutput" }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 2144, -608 ], "id": "15e38fe1-0b69-4c4b-a2dc-4fa9b342f538", "name": "Groq Chat Model2", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "ab6e0f71-3492-47fd-815a-219f020e535e", "name": "category", "value": "critical", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2560, -944 ], "id": "5ea72c08-ca20-4c26-8ae3-238610cae9d6", "name": "Category" }, { "parameters": { "assignments": { "assignments": [ { "id": "ab6e0f71-3492-47fd-815a-219f020e535e", "name": "category", "value": "high", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2560, -832 ], "id": "a56730f5-b071-4135-8cf1-0cc1416898d7", "name": "Category1" }, { "parameters": { "assignments": { "assignments": [ { "id": "ab6e0f71-3492-47fd-815a-219f020e535e", "name": "category", "value": "normal", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2560, -720 ], "id": "1f13b004-3fec-4b82-88a7-f7b037fd8ac6", "name": "Category2" }, { "parameters": { "assignments": { "assignments": [ { "id": "ab6e0f71-3492-47fd-815a-219f020e535e", "name": "category", "value": "low", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2560, -608 ], "id": "688c8b65-4678-4493-be10-7c2029e17b11", "name": "Category3" }, { "parameters": { "inputText": "={{ $('Input').item.json.message.text }}", "categories": { "categories": [ { "category": "CRITICAL", "description": "=PRIORITY P1 \u2014 CRITICAL \u0412\u044b\u0431\u0438\u0440\u0430\u0435\u0442\u0441\u044f, \u043a\u043e\u0433\u0434\u0430 \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u044b\u0439 \u0441\u0435\u0440\u0432\u0438\u0441 \u043d\u0435\u0434\u043e\u0441\u0442\u0443\u043f\u0435\u043d \u0438 \u0440\u0430\u0431\u043e\u0442\u0430 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u043d\u0430 \u0443 \u043e\u0442\u0434\u0435\u043b\u0430, \u0447\u0430\u0441\u0442\u0438 \u043e\u0444\u0438\u0441\u0430 \u0438\u043b\u0438 \u0432\u0441\u0435\u0433\u043e \u043e\u0444\u0438\u0441\u0430. \u0422\u0430\u043a\u0436\u0435 \u0432\u044b\u0431\u0438\u0440\u0430\u0435\u0442\u0441\u044f, \u0435\u0441\u043b\u0438 \u043e\u0434\u0438\u043d \u043a\u043b\u044e\u0447\u0435\u0432\u043e\u0439 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a (\u043a\u043e\u043d\u0442\u0430\u043a\u0442-\u0446\u0435\u043d\u0442\u0440, \u0440\u0443\u043a\u043e\u0432\u043e\u0434\u0438\u0442\u0435\u043b\u044c, \u043a\u0430\u0441\u0441\u0430, \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440) \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u043d \u0438 \u043d\u0435\u0442 \u043e\u0431\u0445\u043e\u0434\u043d\u043e\u0433\u043e \u0440\u0435\u0448\u0435\u043d\u0438\u044f. \u0422\u0438\u043f\u0438\u0447\u043d\u044b\u0435 \u043f\u0440\u0438\u0437\u043d\u0430\u043a\u0438: \u043c\u0430\u0441\u0441\u043e\u0432\u044b\u0435 \u0441\u0431\u043e\u0438, CRM/\u043f\u043e\u0447\u0442\u0430/VPN/\u0434\u043e\u043c\u0435\u043d \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0442, \u043d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0432\u0445\u043e\u0434\u0430 \u0432 \u0441\u0438\u0441\u0442\u0435\u043c\u0443, \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u044b\u0435 \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b." }, { "category": "HIGH", "description": "PRIORITY P2 \u2014 HIGH \u0412\u044b\u0431\u0438\u0440\u0430\u0435\u0442\u0441\u044f, \u043a\u043e\u0433\u0434\u0430 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0432 \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u0435, \u043d\u043e \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442 \u043e\u0434\u0438\u043d \u0438\u043b\u0438 \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432, \u043d\u0435 \u0432\u0435\u0441\u044c \u043e\u0444\u0438\u0441. \u0420\u0430\u0431\u043e\u0442\u0430 \u0447\u0430\u0441\u0442\u0438\u0447\u043d\u043e \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u0430, \u043b\u0438\u0431\u043e \u0435\u0441\u0442\u044c \u043e\u0431\u0445\u043e\u0434\u043d\u043e\u0439 \u043f\u0443\u0442\u044c. \u0422\u0438\u043f\u0438\u0447\u043d\u044b\u0435 \u0441\u0438\u0442\u0443\u0430\u0446\u0438\u0438: CRM \u043d\u0435 \u0437\u0430\u043f\u0443\u0441\u043a\u0430\u0435\u0442\u0441\u044f \u0443 \u043e\u0434\u043d\u043e\u0433\u043e \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0430, VPN \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u043f\u043e\u0447\u0442\u0430 \u0447\u0430\u0441\u0442\u0438\u0447\u043d\u043e \u043d\u0435\u0434\u043e\u0441\u0442\u0443\u043f\u043d\u0430, \u043d\u0443\u0436\u043d\u044b \u0441\u0440\u043e\u0447\u043d\u044b\u0435 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u044f \u0438\u0437-\u0437\u0430 \u0434\u0435\u0434\u043b\u0430\u0439\u043d\u0430." }, { "category": "NORMAL", "description": "PRIORITY P3 \u2014 NORMAL \u0412\u044b\u0431\u0438\u0440\u0430\u0435\u0442\u0441\u044f, \u043a\u043e\u0433\u0434\u0430 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0437\u0430\u0442\u0440\u0430\u0433\u0438\u0432\u0430\u0435\u0442 \u043d\u0435\u043a\u0440\u0438\u0442\u0438\u0447\u043d\u044b\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b. \u0420\u0430\u0431\u043e\u0442\u0430 \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u0430, \u043d\u043e \u043c\u0435\u043d\u0435\u0435 \u0443\u0434\u043e\u0431\u043d\u0430. \u0422\u0438\u043f\u0438\u0447\u043d\u044b\u0435 \u043f\u0440\u0438\u043c\u0435\u0440\u044b: \u043f\u0440\u0438\u043d\u0442\u0435\u0440/\u0441\u043a\u0430\u043d\u0435\u0440 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u0441\u0431\u043e\u0438 \u0432 \u043e\u0444\u0438\u0441\u043d\u043e\u043c \u041f\u041e, \u043c\u0435\u043b\u043a\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441 \u0440\u0430\u0431\u043e\u0447\u0438\u043c \u043c\u0435\u0441\u0442\u043e\u043c, \u043e\u0442\u0434\u0435\u043b\u044c\u043d\u044b\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438." }, { "category": "LOW", "description": "\u0412\u044b\u0431\u0438\u0440\u0430\u0435\u0442\u0441\u044f \u0434\u043b\u044f \u043d\u0435\u043a\u0440\u0438\u0442\u0438\u0447\u043d\u044b\u0445 \u043f\u043e\u0436\u0435\u043b\u0430\u043d\u0438\u0439, \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0439 \u0438 \u0437\u0430\u0434\u0430\u0447 \u201c\u043a\u043e\u0433\u0434\u0430 \u0431\u0443\u0434\u0435\u0442 \u0432\u0440\u0435\u043c\u044f\u201d. \u0420\u0430\u0431\u043e\u0442\u0430 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u0430 \u043d\u0435 \u043d\u0430\u0440\u0443\u0448\u0435\u043d\u0430. \u041f\u0440\u0438\u043c\u0435\u0440\u044b: \u0443\u0441\u0442\u0430\u043d\u043e\u0432\u0438\u0442\u044c \u043d\u043e\u0432\u0443\u044e \u0432\u0435\u0440\u0441\u0438\u044e Office \u043f\u0440\u0438 \u0440\u0430\u0431\u043e\u0442\u0430\u044e\u0449\u0435\u0439 \u0441\u0442\u0430\u0440\u043e\u0439, \u0434\u043e\u0431\u0430\u0432\u0438\u0442\u044c \u0448\u0440\u0438\u0444\u0442, \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u043a\u043e\u0441\u043c\u0435\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0435 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0438." } ] }, "options": { "systemPromptTemplate": "\u0422\u044b \u2013 \u043c\u043e\u0434\u0435\u043b\u044c \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0438 \u0437\u0430\u044f\u0432\u043e\u043a \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0433\u043e IT-HelpDesk \u0434\u043b\u044f \u043e\u0444\u0438\u0441\u043d\u044b\u0445 \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438.\n\n\u0422\u0432\u043e\u044f \u0437\u0430\u0434\u0430\u0447\u0430: \u043f\u043e \u0442\u0435\u043a\u0441\u0442\u0443 \u0437\u0430\u044f\u0432\u043a\u0438 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c \u0435\u0451 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442. \n\u0423 \u0442\u0435\u0431\u044f \u0435\u0441\u0442\u044c 4 \u0443\u0440\u043e\u0432\u043d\u044f \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430: P1, P2, P3, P4.\n\n\u0414\u043b\u044f \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0438 \u043e\u0446\u0435\u043d\u0438 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u043f\u0440\u0438\u0437\u043d\u0430\u043a\u0438 \u043f\u043e \u0442\u0435\u043a\u0441\u0442\u0443:\n1. \u041e\u0445\u0432\u0430\u0442 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b (impact): \n - ONE \u2013 \u043e\u0434\u0438\u043d \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\n - TEAM \u2013 \u0433\u0440\u0443\u043f\u043f\u0430/\u043e\u0442\u0434\u0435\u043b\n - OFFICE \u2013 \u0446\u0435\u043b\u044b\u0439 \u043e\u0444\u0438\u0441/\u0447\u0430\u0441\u0442\u044c \u043e\u0444\u0438\u0441\u0430/\u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u043e\u0442\u0434\u0435\u043b\u043e\u0432\n2. \u0421\u0442\u0435\u043f\u0435\u043d\u044c \u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0438 \u0440\u0430\u0431\u043e\u0442\u044b (work_block):\n - FULL \u2013 \u0440\u0430\u0431\u043e\u0442\u0430 \u043d\u0435\u0432\u043e\u0437\u043c\u043e\u0436\u043d\u0430\n - PARTIAL \u2013 \u043c\u043e\u0436\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c, \u043d\u043e \u0441\u0438\u043b\u044c\u043d\u043e \u043e\u0433\u0440\u0430\u043d\u0438\u0447\u0435\u043d\u043e\n - MINOR \u2013 \u043c\u0435\u043b\u043a\u043e\u0435 \u043d\u0435\u0443\u0434\u043e\u0431\u0441\u0442\u0432\u043e\n3. \u041a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u0441\u0442\u044c \u0441\u0435\u0440\u0432\u0438\u0441\u0430 (service_criticality):\n - CRITICAL \u2013 \u0434\u043e\u043c\u0435\u043d\u043d\u0430\u044f \u0443\u0447\u0451\u0442\u043a\u0430, Windows login, VPN, \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u0430\u044f \u0441\u0435\u0442\u044c, \u043f\u043e\u0447\u0442\u0430, CRM, \u0431\u0438\u043b\u043b\u0438\u043d\u0433, \u0434\u043e\u043a\u0443\u043c\u0435\u043d\u0442\u043e\u043e\u0431\u043e\u0440\u043e\u0442\n - NON_CRITICAL \u2013 \u043f\u0440\u0438\u043d\u0442\u0435\u0440\u044b, \u0441\u043a\u0430\u043d\u0435\u0440\u044b, \u043b\u043e\u043a\u0430\u043b\u044c\u043d\u044b\u0435 \u043f\u0440\u043e\u0433\u0440\u0430\u043c\u043c\u044b, \u043e\u0444\u0438\u0441\u043d\u043e\u0435 \u041f\u041e, \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043c\u0435\u0441\u0442\u0430\n4. \u0421\u0440\u043e\u0447\u043d\u043e\u0441\u0442\u044c (urgency):\n - DEADLINE_TODAY \u2013 \u0434\u0435\u0434\u043b\u0430\u0439\u043d, \u0432\u0441\u0442\u0440\u0435\u0447\u0430, \u043e\u0442\u0447\u0451\u0442 \u0441\u0435\u0433\u043e\u0434\u043d\u044f\n - NORMAL \u2013 \u043e\u0431\u044b\u0447\u043d\u044b\u0439 \u0440\u0435\u0436\u0438\u043c\n5. \u041e\u0431\u0445\u043e\u0434\u043d\u043e\u0435 \u0440\u0435\u0448\u0435\u043d\u0438\u0435 (workaround):\n - YES \u2013 \u0435\u0441\u0442\u044c \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432\u043d\u044b\u0439 \u0441\u043f\u043e\u0441\u043e\u0431 \u0432\u0440\u0435\u043c\u0435\u043d\u043d\u043e \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c\n - NO \u2013 \u0430\u043b\u044c\u0442\u0435\u0440\u043d\u0430\u0442\u0438\u0432\u044b \u043d\u0435\u0442\n\n\u0418\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0439 \u0441\u043b\u0435\u0434\u0443\u044e\u0449\u0438\u0435 \u043f\u0440\u0430\u0432\u0438\u043b\u0430 \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0435\u043d\u0438\u044f \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430:\n\nP1 \u2013 \u041a\u0440\u0438\u0442\u0438\u0447\u0435\u0441\u043a\u0438\u0439\n\u0412\u044b\u0431\u0438\u0440\u0430\u0439 \u044d\u0442\u043e\u0442 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442, \u0435\u0441\u043b\u0438:\n- TEAM \u0438\u043b\u0438 OFFICE \u0437\u0430\u0442\u0440\u043e\u043d\u0443\u0442\u044b \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u044b\u0435 \u0441\u0435\u0440\u0432\u0438\u0441\u044b, \u0438 \u0440\u0430\u0431\u043e\u0442\u0430 \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u043d\u0430.\n\u0418\u041b\u0418\n- \u041e\u0434\u0438\u043d \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a \u0441\u043e \u0437\u043d\u0430\u0447\u0438\u043c\u043e\u0439 \u0440\u043e\u043b\u044c\u044e \u043f\u043e\u043b\u043d\u043e\u0441\u0442\u044c\u044e \u0437\u0430\u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u0430\u043d \u0432 \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u0435, \u0438 \u043e\u0431\u0445\u043e\u0434\u043d\u043e\u0433\u043e \u043f\u0443\u0442\u0438 \u043d\u0435\u0442.\n\nP2 \u2013 \u0412\u044b\u0441\u043e\u043a\u0438\u0439\n\u0412\u044b\u0431\u0438\u0440\u0430\u0439, \u0435\u0441\u043b\u0438:\n- ONE \u0438\u043b\u0438 TEAM.\n- \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0432 \u043a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u0435.\n- PARTIAL \u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430 \u0418\u041b\u0418 \u043f\u043e\u043b\u043d\u0430\u044f \u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430, \u043d\u043e \u0435\u0441\u0442\u044c \u043e\u0431\u0445\u043e\u0434\u043d\u043e\u0439 \u043f\u0443\u0442\u044c.\n\nP3 \u2013 \u041d\u043e\u0440\u043c\u0430\u043b\u044c\u043d\u044b\u0439\n\u0412\u044b\u0431\u0438\u0440\u0430\u0439, \u0435\u0441\u043b\u0438:\n- \u041f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0432 \u043d\u0435\u043a\u0440\u0438\u0442\u0438\u0447\u043d\u043e\u043c \u0441\u0435\u0440\u0432\u0438\u0441\u0435.\n- \u0415\u0441\u0442\u044c \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442\u044c \u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c (PARTIAL \u0438\u043b\u0438 MINOR).\n\nP4 \u2013 \u041d\u0438\u0437\u043a\u0438\u0439\n\u0412\u044b\u0431\u0438\u0440\u0430\u0439, \u0435\u0441\u043b\u0438:\n- \u042d\u0442\u043e \u043f\u043e\u0436\u0435\u043b\u0430\u043d\u0438\u0435/\u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u0435/\u0434\u043e\u0440\u0430\u0431\u043e\u0442\u043a\u0430.\n- \u0420\u0430\u0431\u043e\u0442\u0430 \u043d\u0435 \u0431\u043b\u043e\u043a\u0438\u0440\u0443\u0435\u0442\u0441\u044f." } }, "type": "@n8n/n8n-nodes-langchain.textClassifier", "typeVersion": 1.1, "position": [ 2160, -800 ], "id": "f826da23-0e7d-4ff7-83a7-c394f9b64c10", "name": "Priority" }, { "parameters": { "inputText": "={{ $('Input').item.json.message.text }}", "categories": { "categories": [ { "category": "INTERNET_FIXED", "description": "TOPIC: INTERNET_FIXED \u0414\u043e\u043c\u0430\u0448\u043d\u0438\u0439 \u0438\u043b\u0438 \u043e\u0444\u0438\u0441\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442: \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0438\u0435 \u0441\u0432\u044f\u0437\u0438, \u043d\u0438\u0437\u043a\u0430\u044f \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c, \u043e\u0431\u0440\u044b\u0432\u044b, \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 Wi-Fi, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441 \u0440\u043e\u0443\u0442\u0435\u0440\u043e\u043c, \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043d\u043e\u0432\u043e\u0433\u043e \u0430\u0431\u043e\u043d\u0435\u043d\u0442\u0430, \u043f\u0435\u0440\u0435\u043d\u043e\u0441 \u0442\u043e\u0447\u043a\u0438, \u0431\u043b\u043e\u043a\u0438\u0440\u043e\u0432\u043a\u0430 \u043f\u043e \u043d\u0435\u0443\u043f\u043b\u0430\u0442\u0435." }, { "category": "MOBILE", "description": "TOPIC: MOBILE \u041c\u043e\u0431\u0438\u043b\u044c\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c: \u043d\u0435\u0442 \u0441\u0435\u0442\u0438, \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442 \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u0440\u043e\u0443\u043c\u0438\u043d\u0433, \u043d\u0435 \u043f\u0440\u043e\u0445\u043e\u0434\u044f\u0442 \u0437\u0432\u043e\u043d\u043a\u0438/SMS, \u0441\u043c\u0435\u043d\u0430 SIM/eSIM, \u0430\u043a\u0442\u0438\u0432\u0430\u0446\u0438\u044f \u043f\u0430\u043a\u0435\u0442\u043e\u0432." }, { "category": "IPTV", "description": "TOPIC: IPTV \u0422\u0435\u043b\u0435\u0432\u0438\u0434\u0435\u043d\u0438\u0435/IPTV: \u043e\u0448\u0438\u0431\u043a\u0438 \u043f\u0440\u0438\u0441\u0442\u0430\u0432\u043a\u0438, \u043e\u0442\u0441\u0443\u0442\u0441\u0442\u0432\u0443\u044e\u0442 \u043a\u0430\u043d\u0430\u043b\u044b, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441\u043e \u0437\u0432\u0443\u043a\u043e\u043c/\u043a\u0430\u0440\u0442\u0438\u043d\u043a\u043e\u0439, \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u043f\u0443\u043b\u044c\u0442\u0430, \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u043f\u0430\u043a\u0435\u0442\u043e\u0432 \u043a\u0430\u043d\u0430\u043b\u043e\u0432." }, { "category": "TELEPHONY", "description": "TOPIC: TELEPHONY \u0424\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044f: \u043d\u0435\u0442 \u0433\u0443\u0434\u043a\u0430, \u0448\u0443\u043c\u044b, \u043d\u0435 \u043f\u0440\u043e\u0445\u043e\u0434\u044f\u0442 \u0432\u044b\u0437\u043e\u0432\u044b, \u043f\u0435\u0440\u0435\u043d\u043e\u0441 \u043d\u043e\u043c\u0435\u0440\u0430, \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435 \u0434\u043e\u043f\u043e\u043b\u043d\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u0445 \u0443\u0441\u043b\u0443\u0433." }, { "category": "PORTAL_APP", "description": "TOPIC: PORTAL_APP \u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u0438 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u043e\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435: \u0432\u0445\u043e\u0434, \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f, SMS-\u043a\u043e\u0434, \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433, \u043e\u0448\u0438\u0431\u043a\u0438 \u043e\u043f\u043b\u0430\u0442\u044b, \u0441\u043c\u0435\u043d\u0430 \u043f\u0435\u0440\u0441\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0445 \u0434\u0430\u043d\u043d\u044b\u0445." }, { "category": "BILLING_SYSTEM", "description": "TOPIC: BILLING_SYSTEM \u041e\u043f\u043b\u0430\u0442\u0430, \u0441\u0447\u0435\u0442\u0430, \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u043a\u0432\u0438\u0442\u0430\u043d\u0446\u0438\u0438, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u044b, \u043f\u0435\u0440\u0435\u043e\u0444\u043e\u0440\u043c\u043b\u0435\u043d\u0438\u0435, \u0434\u0435\u0442\u0430\u043b\u0438\u0437\u0430\u0446\u0438\u044f, \u0432\u043e\u0437\u0432\u0440\u0430\u0442 \u0441\u0440\u0435\u0434\u0441\u0442\u0432, \u0430\u0432\u0442\u043e\u043f\u043b\u0430\u0442\u0435\u0436\u0438 \u0438 \u0441\u043f\u043e\u0440\u043d\u044b\u0435 \u043f\u043b\u0430\u0442\u0435\u0436\u0438." }, { "category": "B2B_SERVICES", "description": "TOPIC: B2B_SERVICES \u041a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0435 \u0443\u0441\u043b\u0443\u0433\u0438: \u043c\u0430\u0441\u0441\u043e\u0432\u044b\u0435 \u0430\u0432\u0430\u0440\u0438\u0438, \u0438\u043d\u0446\u0438\u0434\u0435\u043d\u0442\u044b \u043d\u0430 \u0441\u0435\u0442\u044f\u0445 \u043f\u0440\u0435\u0434\u043f\u0440\u0438\u044f\u0442\u0438\u0439, \u0430\u0440\u0435\u043d\u0434\u0430 \u043b\u0438\u043d\u0438\u0439, VPN L2/L3, \u0441\u0435\u0440\u0432\u0438\u0441\u044b \u0434\u043b\u044f \u0433\u043e\u0441\u0443\u0447\u0440\u0435\u0436\u0434\u0435\u043d\u0438\u0439, \u0434\u0430\u0442\u0430-\u0446\u0435\u043d\u0442\u0440\u044b, SLA." }, { "category": "INTERNAL_IT", "description": "=TOPIC: INTERNAL_IT \u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 Help Desk \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432: \u0434\u043e\u0441\u0442\u0443\u043f\u044b \u0432 CRM, \u043f\u043e\u0447\u0442\u0430, VPN, \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b \u0441 \u041f\u041a/\u043f\u0440\u0438\u043d\u0442\u0435\u0440\u0430\u043c\u0438, \u043f\u0440\u043e\u043f\u0443\u0441\u043a\u0430, \u0434\u043e\u043c\u0435\u043d\u043d\u044b\u0435 \u043f\u0430\u0440\u043e\u043b\u0438." } ] }, "options": { "systemPromptTemplate": "\u0422\u044b \u2014 \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u043a\u0430\u0442\u043e\u0440 \u0442\u0435\u043c\u044b \u0443\u0441\u043b\u0443\u0433\u0438 (topic) \u0432 Help Desk \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u041a\u0430\u0437\u0430\u0445\u0442\u0435\u043b\u0435\u043a\u043e\u043c. \n\u0422\u0432\u043e\u044f \u0437\u0430\u0434\u0430\u0447\u0430 \u2014 \u043f\u043e \u0442\u0435\u043a\u0441\u0442\u0443 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u044f \u043e\u043f\u0440\u0435\u0434\u0435\u043b\u0438\u0442\u044c, \u043a \u043a\u0430\u043a\u043e\u0439 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0438\u043b\u0438 \u0432\u043e\u043f\u0440\u043e\u0441.\n\n\u0422\u0435\u043c\u044b (topic):\n1. INTERNET_FIXED \u2014 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442 (\u0434\u043e\u043c/\u043e\u0444\u0438\u0441, Wi-Fi, \u0440\u043e\u0443\u0442\u0435\u0440).\n2. MOBILE \u2014 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c \u0438 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442.\n3. IPTV \u2014 \u0442\u0435\u043b\u0435\u0432\u0438\u0434\u0435\u043d\u0438\u0435 / IPTV / \u043f\u0440\u0438\u0441\u0442\u0430\u0432\u043a\u0430.\n4. TELEPHONY \u2014 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044f.\n5. PORTAL_APP \u2014 \u043b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442 \u0438 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u043e\u0435 \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435.\n6. BILLING_SYSTEM \u2014 \u043e\u043f\u043b\u0430\u0442\u0430, \u0441\u0447\u0435\u0442\u0430, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u044b, \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u043d\u043e\u0441\u0442\u044c.\n7. B2B_SERVICES \u2014 \u0443\u0441\u043b\u0443\u0433\u0438 \u0434\u043b\u044f \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0445 \u043a\u043b\u0438\u0435\u043d\u0442\u043e\u0432, \u0430\u0432\u0430\u0440\u0438\u0438 \u043f\u043e \u043e\u0431\u044a\u0435\u043a\u0442\u0430\u043c.\n8. INTERNAL_IT \u2014 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 Help Desk \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 (\u0434\u043e\u0441\u0442\u0443\u043f, VPN, \u043f\u043e\u0447\u0442\u0430, \u0440\u0430\u0431\u043e\u0447\u0435\u0435 \u043c\u0435\u0441\u0442\u043e).\n\n\u0415\u0441\u043b\u0438 \u0442\u0435\u043c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u2014 \u0432\u044b\u0431\u0438\u0440\u0430\u0439 \u043e\u0441\u043d\u043e\u0432\u043d\u0443\u044e.\n\n" } }, "type": "@n8n/n8n-nodes-langchain.textClassifier", "typeVersion": 1.1, "position": [ 2208, -1424 ], "id": "6c688154-f5b6-424c-949c-7e8fe2134562", "name": "Theme" }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 2208, -1072 ], "id": "5319281e-554f-4fb8-a49e-9444e0b21e9d", "name": "Groq Chat Model3", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 2048, -1824 ], "id": "86577d12-cff4-44dd-bb34-3a24603fc1b1", "name": "Groq Chat Model4", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "inputText": "={{ $('Input').item.json.message.text }}", "categories": { "categories": [ { "category": "INFORMATION", "description": "TYPE: INFORMATION \u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0441\u043f\u0440\u0430\u0448\u0438\u0432\u0430\u0435\u0442 \u0441\u043f\u0440\u0430\u0432\u043e\u0447\u043d\u0443\u044e \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u044e: \u0442\u0430\u0440\u0438\u0444\u044b, \u0443\u0441\u043b\u043e\u0432\u0438\u044f, \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b, \u043a\u0430\u043a \u0447\u0442\u043e-\u0442\u043e \u0441\u0434\u0435\u043b\u0430\u0442\u044c, \u0433\u0434\u0435 \u043d\u0430\u0445\u043e\u0434\u0438\u0442\u0441\u044f \u043e\u0444\u0438\u0441, \u043a\u0430\u043a \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u0443\u0441\u043b\u0443\u0433\u0443, \u043a\u0430\u043a \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442 \u0444\u0443\u043d\u043a\u0446\u0438\u044f. \u041d\u0435\u0442 \u043d\u0435\u0438\u0441\u043f\u0440\u0430\u0432\u043d\u043e\u0441\u0442\u0438, \u0436\u0430\u043b\u043e\u0431\u044b \u0438\u043b\u0438 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u043e\u0433\u043e \u0432\u043c\u0435\u0448\u0430\u0442\u0435\u043b\u044c\u0441\u0442\u0432\u0430." }, { "category": "INCIDENT", "description": "=TYPE: INCIDENT \u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u0441\u043e\u043e\u0431\u0449\u0430\u0435\u0442 \u043e \u043d\u0435\u0438\u0441\u043f\u0440\u0430\u0432\u043d\u043e\u0441\u0442\u0438: \u043d\u0435\u0442 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u0430, 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\u043a\u0430\u043a\u043e\u0439 \u043a\u0430\u0442\u0435\u0433\u043e\u0440\u0438\u0438 \u043e\u0442\u043d\u043e\u0441\u0438\u0442\u0441\u044f \u0437\u0430\u043f\u0440\u043e\u0441.\n\n\u0422\u0438\u043f\u044b \u0437\u0430\u043f\u0440\u043e\u0441\u043e\u0432 (type):\n1. INFORMATION \u2014 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0437\u0430\u043f\u0440\u043e\u0441, \u0441\u043f\u0440\u0430\u0432\u043a\u0430.\n2. INCIDENT \u2014 \u043d\u0435\u043f\u043e\u043b\u0430\u0434\u043a\u0430, \u0441\u0431\u043e\u0439 \u0432 \u0440\u0430\u0431\u043e\u0442\u0435 \u0443\u0441\u043b\u0443\u0433\u0438.\n3. SERVICE_REQUEST \u2014 \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435/\u043e\u0442\u043a\u043b\u044e\u0447\u0435\u043d\u0438\u0435/\u0438\u0437\u043c\u0435\u043d\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433\u0438.\n4. BILLING \u2014 \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u043f\u043b\u0430\u0442\u044b, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u043e\u0432, \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u043d\u043e\u0441\u0442\u0438.\n5. COMPLAINT \u2014 \u0436\u0430\u043b\u043e\u0431\u0430, \u043f\u0440\u0435\u0442\u0435\u043d\u0437\u0438\u044f, \u043d\u0435\u0434\u043e\u0432\u043e\u043b\u044c\u0441\u0442\u0432\u043e.\n6. 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"6b6a7b5b-be9d-4957-af83-da00e8c22d6d", "name": "theme6" }, { "parameters": { "assignments": { "assignments": [ { "id": "ab6e0f71-3492-47fd-815a-219f020e535e", "name": "theme", "value": "internal_it", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 2784, -1008 ], "id": "c617f64f-68b2-4c1c-ad8f-359f04d36111", "name": "theme7" }, { "parameters": { "numberInputs": 8 }, "type": "n8n-nodes-base.merge", "typeVersion": 3.2, "position": [ 3168, -1504 ], "id": "d00aa28c-f2c2-438c-a463-d09cea8b6161", "name": "THEME" }, { "parameters": { "numberInputs": 3 }, "type": "n8n-nodes-base.merge", "typeVersion": 3.2, "position": [ 3568, -1392 ], "id": "c356988b-1b0e-41ca-a11d-df95ceae892c", "name": "Merge" }, { "parameters": { "jsCode": "// \u0421\u043a\u043b\u0435\u0438\u0432\u0430\u0435\u043c \u0432\u0441\u0435 items \u0432 \u043e\u0434\u0438\u043d \u043e\u0431\u044a\u0435\u043a\u0442\nconst result = {};\n\nfor (const item of items) {\n const obj = item.json;\n for (const key of Object.keys(obj)) {\n const value = obj[key];\n if (value !== undefined && value !== null) {\n result[key] = value;\n }\n }\n}\n\n// \u0414\u043e\u0431\u0430\u0432\u043b\u044f\u0435\u043c chat_id \u0438\u0437 Telegram Trigger\n// (\u0431\u0435\u0440\u0451\u043c \u0432\u0441\u0435\u0433\u0434\u0430 \u043f\u0435\u0440\u0432\u044b\u0439 item = item(0) \u2014 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u043e)\nresult.chat_id = $item(0).$node[\"Telegram Trigger\"].json.message.chat.id;\n\n// \u0412\u043e\u0437\u0432\u0440\u0430\u0449\u0430\u0435\u043c \u043e\u0434\u0438\u043d item \u0441 \u043e\u0431\u0449\u0438\u043c \u043e\u0431\u044a\u0435\u043a\u0442\u043e\u043c\nreturn [\n {\n json: result,\n },\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 3888, -1344 ], "id": "2ce60bf3-e998-40b0-bd6c-1501272f7c76", "name": "TO OUT" }, { "parameters": { "operation": "deleteRows", "dataTableId": { "__rl": true, "value": "eKfg24cv0NCfk4D4", "mode": "list", "cachedResultName": "Tickets", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/eKfg24cv0NCfk4D4" }, "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 592, -320 ], "id": "777fcfce-aa4e-4c88-951f-f4f28373aa74", "name": "Delete row(s)" }, { "parameters": { "operation": "deleteRows", "dataTableId": { "__rl": true, "value": "fMHs7Mn4OsdaXoqX", "mode": "list", "cachedResultName": "Chats", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/fMHs7Mn4OsdaXoqX" }, "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 864, -320 ], "id": "6dbccbf2-819e-46d9-b5e2-0d88cb21dd70", "name": "Delete row(s)1" }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "={{ $('Telegram Trigger').item.json.message.from.first_name }}, \u0412\u0430\u0448 \u0442\u0438\u043a\u0435\u0442 \u0443\u0441\u043f\u0435\u0448\u043d\u043e \u0437\u0430\u043a\u0440\u044b\u0442, \u0441\u043f\u0430\u0441\u0438\u0431\u043e \u0437\u0430 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435. ", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 720, -320 ], "id": "294c01a8-10d0-4d3a-bd0b-ae8d806688a1", "name": "Send a text message3", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "=\u041f\u0435\u0440\u0435\u043a\u043b\u044e\u0447\u0430\u044e \u043d\u0430 \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 272, 640 ], "id": "a74b015d-f2ba-4aab-b85c-2e2425e228e7", "name": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u0440", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "eKfg24cv0NCfk4D4", "mode": "list", "cachedResultName": "Tickets", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/eKfg24cv0NCfk4D4" }, "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $('Telegram Trigger').item.json.message.chat.id }}" } ] } }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 768, 624 ], "id": "f09345f2-e790-4bf4-8fb9-977701c2da53", "name": "Ticket" }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "fMHs7Mn4OsdaXoqX", "mode": "list", "cachedResultName": "Chats", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/fMHs7Mn4OsdaXoqX" }, "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $('\u041f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u043e \u043a\u043e\u043c\u0430\u043d\u0434\u0430\u043c').item.json.message.chat.id }}" } ] } }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 768, 768 ], "id": "db7f0510-377e-4682-8ee4-44a1a0c23d28", "name": "Chat" }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "eKfg24cv0NCfk4D4", "mode": "list", "cachedResultName": "Tickets", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/eKfg24cv0NCfk4D4" }, "matchType": "allConditions", "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $('Input').item.json.message.from.id }}" } ] }, "returnAll": true }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 1552, -32 ], "id": "9ab9b3bc-9faa-4446-bb68-243028d0eb5d", "name": "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u0430", "alwaysOutputData": true }, { "parameters": { "dataTableId": { "__rl": true, "value": "fMHs7Mn4OsdaXoqX", "mode": "list", "cachedResultName": "Chats", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/fMHs7Mn4OsdaXoqX" }, "columns": { "mappingMode": "defineBelow", "value": { "isAI": false, "tid": "={{ $('Telegram Trigger').item.json.message.from.id }}", "text": "={{ $('Telegram Trigger').item.json.message.text }}" }, "matchingColumns": [], "schema": [ { "id": "tid", "displayName": "tid", "required": false, "defaultMatch": false, "display": true, "type": "number", "readOnly": false, "removed": false }, { "id": "text", "displayName": "text", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "isAI", "displayName": "isAI", "required": false, "defaultMatch": false, "display": true, "type": "boolean", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 928, -16 ], "id": "6e7cf32b-ca0f-4f35-884c-6ba712a2ba53", "name": "\u0427\u0430\u0442" }, { "parameters": { "dataTableId": { "__rl": true, "value": "fMHs7Mn4OsdaXoqX", "mode": "list", "cachedResultName": "Chats", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/fMHs7Mn4OsdaXoqX" }, "columns": { "mappingMode": "defineBelow", "value": { "isAI": true, "tid": "={{ $items(\"Telegram Trigger\")[0].json.message.from.id }}", "text": "={{ $json.output }}" }, "matchingColumns": [], "schema": [ { "id": "tid", "displayName": "tid", "required": false, "defaultMatch": false, "display": true, "type": "number", "readOnly": false, "removed": false }, { "id": "text", "displayName": "text", "required": false, "defaultMatch": false, "display": true, "type": "string", "readOnly": false, "removed": false }, { "id": "isAI", "displayName": "isAI", "required": false, "defaultMatch": false, "display": true, "type": "boolean", "readOnly": false, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 4320, -176 ], "id": "5025bf1e-efd3-4283-92a6-dc55768fe1f9", "name": "Insert row1" }, { "parameters": { "rules": { "values": [ { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "leftValue": "={{ $json.message.text }}", "rightValue": "/start", "operator": { "type": "string", "operation": "equals" }, "id": "55643329-f2e7-489e-b1f7-ca26bcde08ea" } ], "combinator": "and" } }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "784c843f-0c30-49e2-9bf2-59ca44c8c394", "leftValue": "={{ $json.message.text }}", "rightValue": "/end", "operator": { "type": "string", "operation": "equals" } } ], "combinator": "and" } }, { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "fe02bd34-5580-4947-b9ab-108567cee7eb", "leftValue": "={{ $json.message.text }}", "rightValue": "/h", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.equals" } } ], "combinator": "and" } } ] }, "options": { "fallbackOutput": "extra" } }, "type": "n8n-nodes-base.switch", "typeVersion": 3.3, "position": [ 144, 0 ], "id": "032fd604-3849-4533-8ba2-466729fded70", "name": "\u041f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u043e \u043a\u043e\u043c\u0430\u043d\u0434\u0430\u043c" }, { "parameters": { "operation": "toText", "sourceProperty": "content", "options": {} }, "type": "n8n-nodes-base.convertToFile", "typeVersion": 1.1, "position": [ 1232, 1152 ], "id": "4780d4f0-3242-458e-bf95-d0f55bfd44ab", "name": "Convert to File" }, { "parameters": { "operation": "sendDocument", "chatId": "={{ $item(0).$node[\"\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401\"].json.operator }}\n", "binaryData": true, "additionalFields": { "fileName": "=chat-{{ $('Code in JavaScript').item.json.tid }}.txt" } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 1424, 1152 ], "id": "da820de1-0abc-4a55-816a-c8adf619805e", "name": "Send a document", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "jsCode": "function fmtTime(iso) {\n return new Date(iso).toLocaleString(\"ru-RU\", {\n year: \"numeric\",\n month: \"2-digit\",\n day: \"2-digit\",\n hour: \"2-digit\",\n minute: \"2-digit\",\n second: \"2-digit\",\n });\n}\n\nconst tid = items[0]?.json?.tid ?? \"unknown\";\n\nlet out = `\u0427\u0410\u0422 tid: ${tid}\\n====================================\\n\\n`;\n\nfor (const item of items) {\n const { id, text, isAI, createdAt } = item.json;\n\n const role = isAI ? \"\u0418\u0418\" : \"\u041f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c\";\n const time = fmtTime(createdAt || new Date().toISOString());\n const safeText = (text || \"\").replace(/\\r/g, \"\");\n\n out += `[${time}] ${role} (#${id}):\\n`;\n out += safeText + \"\\n\\n------------------------------------\\n\\n\";\n}\n\nreturn [\n {\n json: {\n content: out,\n tid,\n },\n },\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1072, 1152 ], "id": "3284e90a-cb0e-4483-bd9b-561e1d5a01bd", "name": "Code in JavaScript" }, { "parameters": { "promptType": "define", "text": "={{ $json.text }}", "options": { "systemMessage": "=\u0422\u044b \u2014 \u0430\u043d\u0430\u043b\u0438\u0437\u0430\u0442\u043e\u0440 \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0439 \u043a\u043b\u0438\u0435\u043d\u0442\u0430.\n\n\u041d\u0430 \u0432\u0445\u043e\u0434 \u0442\u044b \u043f\u043e\u043b\u0443\u0447\u0430\u0435\u0448\u044c \u0442\u043e\u043b\u044c\u043a\u043e \u0442\u0435\u043a\u0441\u0442\u043e\u0432\u044b\u0435 \u0441\u043e\u043e\u0431\u0449\u0435\u043d\u0438\u044f \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f \u043f\u043e\u0434\u0440\u044f\u0434. \u042d\u0442\u043e \u0438\u0441\u0442\u043e\u0440\u0438\u0438 \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u0432 \u043a\u043b\u0438\u0435\u043d\u0442\u0430, \u043e\u0431\u044a\u0435\u0434\u0438\u043d\u0451\u043d\u043d\u044b\u0435 \u0432 \u043e\u0434\u0438\u043d \u0442\u0435\u043a\u0441\u0442.\n\n\u0422\u0432\u043e\u044f \u0437\u0430\u0434\u0430\u0447\u0430 \u2014 \u043a\u0440\u0430\u0442\u043a\u043e \u0438 \u0442\u043e\u0447\u043d\u043e \u0441\u0444\u043e\u0440\u043c\u0443\u043b\u0438\u0440\u043e\u0432\u0430\u0442\u044c, \u0447\u0442\u043e \u0445\u043e\u0442\u0435\u043b \u043a\u043b\u0438\u0435\u043d\u0442, \u043a\u0430\u043a\u0430\u044f \u0443 \u043d\u0435\u0433\u043e \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0430 \u0438 \u043a\u0430\u043a\u0430\u044f \u043f\u043e\u043c\u043e\u0449\u044c \u0435\u043c\u0443 \u043d\u0443\u0436\u043d\u0430. \u041d\u0435 \u043f\u043e\u0432\u0442\u043e\u0440\u044f\u0439 \u0434\u043e\u0441\u043b\u043e\u0432\u043d\u043e \u0432\u0435\u0441\u044c \u0442\u0435\u043a\u0441\u0442 \u2014 \u0434\u0430\u0439 \u0441\u0436\u0430\u0442\u043e\u0435, \u043f\u043e\u043d\u044f\u0442\u043d\u043e\u0435 \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0443 \u0440\u0435\u0437\u044e\u043c\u0435.\n\n\u041f\u0440\u0430\u0432\u0438\u043b\u0430:\n1. \u0412\u044b\u0434\u0435\u043b\u044f\u0439 \u0433\u043b\u0430\u0432\u043d\u0443\u044e \u0446\u0435\u043b\u044c \u043a\u043b\u0438\u0435\u043d\u0442\u0430 \u0438\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443, \u043a\u043e\u0442\u043e\u0440\u0443\u044e \u043e\u043d \u043f\u044b\u0442\u0430\u0435\u0442\u0441\u044f \u0440\u0435\u0448\u0438\u0442\u044c.\n2. \u0418\u0433\u043d\u043e\u0440\u0438\u0440\u0443\u0439 \u043f\u043e\u0432\u0442\u043e\u0440\u044f\u044e\u0449\u0438\u0435\u0441\u044f \u0438\u043b\u0438 \u043f\u0443\u0441\u0442\u044b\u0435 \u0444\u0440\u0430\u0437\u044b.\n3. \u0423\u043a\u0430\u0437\u044b\u0432\u0430\u0439 \u0442\u043e\u043b\u044c\u043a\u043e \u0441\u0443\u0442\u044c: \u0447\u0442\u043e \u043a\u043e\u043d\u043a\u0440\u0435\u0442\u043d\u043e \u043d\u0435 \u0440\u0430\u0431\u043e\u0442\u0430\u0435\u0442, \u0447\u0442\u043e \u043a\u043b\u0438\u0435\u043d\u0442 \u0445\u043e\u0447\u0435\u0442 \u0441\u0434\u0435\u043b\u0430\u0442\u044c \u0438\u043b\u0438 \u043f\u043e\u043d\u044f\u0442\u044c.\n4. \u041f\u0438\u0448\u0438 \u043a\u043e\u0440\u043e\u0442\u043a\u043e \u2014 1\u20133 \u043f\u0440\u0435\u0434\u043b\u043e\u0436\u0435\u043d\u0438\u044f.\n\n\u0424\u043e\u0440\u043c\u0430\u0442 \u043e\u0442\u0432\u0435\u0442\u0430:\n\u2014 \u043a\u0440\u0430\u0442\u043a\u043e\u0435 \u043e\u043f\u0438\u0441\u0430\u043d\u0438\u0435 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b/\u0437\u0430\u043f\u0440\u043e\u0441\u0430 \u0434\u043b\u044f \u043e\u043f\u0435\u0440\u0430\u0442\u043e\u0440\u0430.\n" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3, "position": [ 1232, 800 ], "id": "82dff4ad-dbc5-4713-9004-bcf64c7df60b", "name": "AI Agent1" }, { "parameters": { "jsCode": "\nconst userTexts = items\n .filter(i => i.json.isAI === false)\n .map(i => i.json.text || \"\")\n .join(\"\\n\\n\"); \n\nreturn [\n {\n json: {\n text: userTexts\n }\n }\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1040, 880 ], "id": "6ab10410-a5b8-437b-b7bd-8d02c4d4450c", "name": "Code in JavaScript1" }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 1232, 928 ], "id": "854fa94c-2c17-453a-bdd9-d6b0dee9a61f", "name": "Groq Chat Model5", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "fc380f6c-21de-4f42-a290-50953344f155", "name": "operator", "value": 928513056, "type": "number" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 496, 640 ], "id": "c3c276e2-a34d-4dac-8cc7-19156e392a9f", "name": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401" }, { "parameters": { "chatId": "={{ $item(0).$node[\"\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401\"].json.operator }}\n", "text": "={{ $json.output }}", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 1680, 784 ], "id": "0425b106-5cff-449b-84ad-91cb25e3c10e", "name": "Send a text message2", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $item(0).$node[\"\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401\"].json.operator }}\n", "text": "=@{{ $('Telegram Trigger').item.json.message.chat.username }}", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 784, 1072 ], "id": "0936c148-5b95-45e9-a297-0a977f5c8242", "name": "\u041b\u041e\u0433\u0438\u043d \u041a\u043b\u0438\u0435\u043d\u0442\u0430", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "chatId": "={{ $item(0).$node[\"\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401\"].json.operator }}\n", "text": "=\u0422\u0435\u043c\u0430 \u0437\u0430\u043f\u0440\u043e\u0441\u0430 - {{ $json.theme.replace(/_/g, '\\\\_') }} ({{ $json.theme_disc }})\n\u041f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442 - {{ $json.category }} ({{ $json.category_disc }})\n\u0422\u0438\u043f \u0437\u0430\u043f\u0440\u043e\u0441\u0430 - {{ $json.type }} ({{ $json.type_id_disc }})\n", "additionalFields": { "appendAttribution": false, "parse_mode": "Markdown" } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 1264, 608 ], "id": "cc512c35-b96e-42e4-b708-6f1a7d304534", "name": "\u041b\u041e\u0433\u0438\u043d \u041a\u043b\u0438\u0435\u043d\u0442\u04301", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "jsCode": "// \u0411\u0435\u0440\u0451\u043c \u0432\u0445\u043e\u0434\u043d\u043e\u0439 \u043e\u0431\u044a\u0435\u043a\u0442 (\u0443 \u0442\u0435\u0431\u044f \u043e\u0434\u0438\u043d item)\nconst item = $json;\n\n// \u0418\u0437\u0432\u043b\u0435\u043a\u0430\u0435\u043c \u043d\u0443\u0436\u043d\u044b\u0435 \u043f\u043e\u043b\u044f\nconst tid = item.tid;\nconst theme = item.theme;\nconst category = item.category;\nconst type = item.type;\n\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\n/* 1. TYPE_ID + TYPE_ID_DISC */\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\nlet type_id = 0;\nlet type_id_disc = \"\u041d\u0435\u0438\u0437\u0432\u0435\u0441\u0442\u043d\u044b\u0439 \u0442\u0438\u043f \u0437\u0430\u043f\u0440\u043e\u0441\u0430.\";\n\nif (type === \"information\") {\n type_id = 1;\n type_id_disc = \"\u0418\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u043e\u043d\u043d\u044b\u0439 \u0437\u0430\u043f\u0440\u043e\u0441: \u043a\u043b\u0438\u0435\u043d\u0442 \u043f\u0440\u043e\u0441\u0438\u0442 \u0441\u043f\u0440\u0430\u0432\u043a\u0443, \u0438\u043d\u0441\u0442\u0440\u0443\u043a\u0446\u0438\u044e \u0438\u043b\u0438 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u043e\u0432\u0438\u0439 \u0443\u0441\u043b\u0443\u0433\u0438.\";\n}\nelse if (type === \"incident\") {\n type_id = 2;\n type_id_disc = \"\u0418\u043d\u0446\u0438\u0434\u0435\u043d\u0442: \u043a\u043b\u0438\u0435\u043d\u0442 \u0441\u043e\u043e\u0431\u0449\u0430\u0435\u0442 \u043e \u043d\u0435\u043f\u043e\u043b\u0430\u0434\u043a\u0435 \u0438\u043b\u0438 \u043e\u0442\u043a\u0430\u0437\u0435 \u0443\u0441\u043b\u0443\u0433\u0438.\";\n}\nelse if (type === \"service_request\") {\n type_id = 3;\n type_id_disc = \"\u0417\u0430\u044f\u0432\u043a\u0430 \u043d\u0430 \u0443\u0441\u043b\u0443\u0433\u0443: \u043a\u043b\u0438\u0435\u043d\u0442 \u0445\u043e\u0447\u0435\u0442 \u043f\u043e\u0434\u043a\u043b\u044e\u0447\u0438\u0442\u044c, \u0438\u0437\u043c\u0435\u043d\u0438\u0442\u044c \u0438\u043b\u0438 \u043e\u0442\u043a\u043b\u044e\u0447\u0438\u0442\u044c \u0441\u0435\u0440\u0432\u0438\u0441.\";\n}\nelse if (type === \"billing\") {\n type_id = 4;\n type_id_disc = \"\u0411\u0438\u043b\u043b\u0438\u043d\u0433: \u0432\u043e\u043f\u0440\u043e\u0441\u044b \u043e\u043f\u043b\u0430\u0442\u044b, \u0441\u0447\u0435\u0442\u043e\u0432, \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u043d\u043e\u0441\u0442\u0438, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u043e\u0432.\";\n}\nelse if (type === \"complaint\") {\n type_id = 5;\n type_id_disc = \"\u0416\u0430\u043b\u043e\u0431\u0430: \u043d\u0435\u0434\u043e\u0432\u043e\u043b\u044c\u0441\u0442\u0432\u043e \u043a\u0430\u0447\u0435\u0441\u0442\u0432\u043e\u043c \u0440\u0430\u0431\u043e\u0442, \u0443\u0441\u043b\u0443\u0433\u043e\u0439 \u0438\u043b\u0438 \u043e\u0431\u0441\u043b\u0443\u0436\u0438\u0432\u0430\u043d\u0438\u0435\u043c.\";\n}\nelse if (type === \"product_question\") {\n type_id = 6;\n type_id_disc = \"\u0412\u043e\u043f\u0440\u043e\u0441 \u043f\u043e \u043f\u0440\u043e\u0434\u0443\u043a\u0442\u0443: \u043a\u043b\u0438\u0435\u043d\u0442 \u0438\u043d\u0442\u0435\u0440\u0435\u0441\u0443\u0435\u0442\u0441\u044f \u0444\u0443\u043d\u043a\u0446\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u043e\u0441\u0442\u044c\u044e \u0438\u043b\u0438 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0442 \u0443\u043b\u0443\u0447\u0448\u0435\u043d\u0438\u044f.\";\n}\n\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\n/* 2. THEME_DISK */\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\nlet theme_disc = \"\u0414\u0440\u0443\u0433\u0430\u044f \u0442\u0435\u043c\u0430 / \u043d\u0435 \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u0446\u0438\u0440\u043e\u0432\u0430\u043d\u043e\";\n\nif (theme === 'internal_it') {\n theme_disc = '\u0412\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0439 HelpDesk: \u0434\u043e\u0441\u0442\u0443\u043f\u044b, \u0440\u0430\u0431\u043e\u0447\u0435\u0435 \u043c\u0435\u0441\u0442\u043e, \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u0435 \u0441\u0438\u0441\u0442\u0435\u043c\u044b, VPN, \u043f\u043e\u0447\u0442\u0430.';\n} else if (theme === 'internet_fixed') {\n theme_disc = '\u0424\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442: Wi-Fi, \u0440\u043e\u0443\u0442\u0435\u0440, \u0441\u043a\u043e\u0440\u043e\u0441\u0442\u044c, \u043e\u0431\u0440\u044b\u0432\u044b.';\n} else if (theme === 'mobile') {\n theme_disc = '\u041c\u043e\u0431\u0438\u043b\u044c\u043d\u0430\u044f \u0441\u0432\u044f\u0437\u044c: \u0437\u0432\u043e\u043d\u043a\u0438, SMS, \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442, \u0440\u043e\u0443\u043c\u0438\u043d\u0433, SIM/eSIM.';\n} else if (theme === 'iptv') {\n theme_disc = 'IPTV: \u043a\u0430\u043d\u0430\u043b\u044b, \u043f\u0440\u0438\u0441\u0442\u0430\u0432\u043a\u0430, \u0437\u0432\u0443\u043a/\u043a\u0430\u0440\u0442\u0438\u043d\u043a\u0430.';\n} else if (theme === 'telephony') {\n theme_disc = '\u0424\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u0430\u044f \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0438\u044f: \u0433\u0443\u0434\u043e\u043a, \u0432\u044b\u0437\u043e\u0432\u044b, \u0448\u0443\u043c\u044b.';\n} else if (theme === 'portal_app') {\n theme_disc = '\u041b\u0438\u0447\u043d\u044b\u0439 \u043a\u0430\u0431\u0438\u043d\u0435\u0442/\u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435: \u0432\u0445\u043e\u0434, \u0440\u0435\u0433\u0438\u0441\u0442\u0440\u0430\u0446\u0438\u044f, \u043e\u0442\u043e\u0431\u0440\u0430\u0436\u0435\u043d\u0438\u0435 \u0443\u0441\u043b\u0443\u0433, \u043e\u043f\u043b\u0430\u0442\u044b.';\n} else if (theme === 'billing_system') {\n theme_disc = '\u041e\u043f\u043b\u0430\u0442\u044b: \u0441\u0447\u0435\u0442\u0430, \u0437\u0430\u0434\u043e\u043b\u0436\u0435\u043d\u043d\u043e\u0441\u0442\u044c, \u0434\u043e\u0433\u043e\u0432\u043e\u0440\u044b, \u0430\u0432\u0442\u043e\u043f\u043b\u0430\u0442\u0435\u0436\u0438.';\n} else if (theme === 'b2b_services') {\n theme_disc = 'B2B \u0443\u0441\u043b\u0443\u0433\u0438: \u0430\u0432\u0430\u0440\u0438\u0438 \u043f\u043e \u043e\u0431\u044a\u0435\u043a\u0442\u0430\u043c, VPN L2/L3, \u0430\u0440\u0435\u043d\u0434\u0430 \u043b\u0438\u043d\u0438\u0439, \u0434\u0430\u0442\u0430-\u0446\u0435\u043d\u0442\u0440\u044b.';\n}\n\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\n/* 3. CATEGORY_DISC */\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\nlet category_disc = '\u041e\u0431\u044b\u0447\u043d\u044b\u0439 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442.';\n\nif (category === 'critical') {\n category_disc = '\u041a\u0440\u0438\u0442\u0438\u0447\u043d\u043e: \u0442\u0440\u0435\u0431\u0443\u0435\u0442 \u043d\u0435\u043c\u0435\u0434\u043b\u0435\u043d\u043d\u043e\u0439 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0438.';\n} else if (category === 'high') {\n category_disc = '\u0412\u044b\u0441\u043e\u043a\u0430\u044f \u0432\u0430\u0436\u043d\u043e\u0441\u0442\u044c: \u0436\u0435\u043b\u0430\u0442\u0435\u043b\u044c\u043d\u043e \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043f\u0435\u0440\u0432\u044b\u043c\u0438.';\n} else if (category === 'normal') {\n category_disc = '\u041e\u0431\u044b\u0447\u043d\u044b\u0439 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: \u0441\u0442\u0430\u043d\u0434\u0430\u0440\u0442\u043d\u044b\u0435 \u0441\u0440\u043e\u043a\u0438.';\n} else if (category === 'low') {\n category_disc = '\u041d\u0438\u0437\u043a\u0438\u0439 \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442: \u043c\u043e\u0436\u043d\u043e \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u0442\u044c \u043f\u043e\u0437\u0436\u0435.';\n}\n\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\n/* 4. \u0424\u043e\u0440\u043c\u0438\u0440\u0443\u0435\u043c \u0438\u0442\u043e\u0433\u043e\u0432\u044b\u0439 JSON */\n/*\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500*/\nreturn [\n {\n json: {\n tid: tid,\n theme: theme,\n theme_disc: theme_disc,\n category: category,\n category_disc: category_disc,\n type: type,\n type_id: type_id,\n type_id_disc: type_id_disc\n }\n }\n];\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 976, 624 ], "id": "2c77bef4-2003-4ec3-99f2-db772821f733", "name": "Code in JavaScript2" }, { "parameters": { "jsCode": "let text = $items('AI Agent')[0].json.output || '';\n\nconst allowedTags = [\"b\", \"strong\", \"i\", \"em\", \"u\", \"s\", \"a\", \"code\", \"pre\", \"tg-spoiler\"];\n\n// 1) \u0421\u043d\u0430\u0447\u0430\u043b\u0430 \u043a\u043e\u043d\u0432\u0435\u0440\u0442\u0438\u0440\u0443\u0435\u043c \u0431\u0430\u0437\u043e\u0432\u044b\u0439 Markdown -> HTML,\n// \u0447\u0442\u043e\u0431\u044b Telegram \u043d\u043e\u0440\u043c\u0430\u043b\u044c\u043d\u043e \u0435\u0433\u043e \u043f\u043e\u043d\u044f\u043b, \u0430 \u0437\u0432\u0451\u0437\u0434\u043e\u0447\u043a\u0438 \u0443\u0448\u043b\u0438\n\n// \u043c\u0430\u0440\u043a\u0434\u0430\u0443\u043d-\u0441\u043f\u0438\u0441\u043a\u0438 \u0432\u0438\u0434\u0430 \"* \u0447\u0442\u043e-\u0442\u043e\" \u2192 \u0431\u0443\u043b\u043b\u0435\u0442\u044b\ntext = text.replace(/^\\s*\\*\\s+/gm, '\u2022 ');\n\n// \u0436\u0438\u0440\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442: **text** \u2192 text\ntext = text.replace(/\\*\\*(.+?)\\*\\*/g, '$1');\n\n// \u043a\u0443\u0440\u0441\u0438\u0432: *text* \u2192 text\n// (\u043f\u043e\u0441\u043b\u0435 \u0442\u043e\u0433\u043e \u043a\u0430\u043a \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u0430\u043b\u0438 **...**, \u0447\u0442\u043e\u0431\u044b \u043d\u0435 \u0441\u043b\u043e\u043c\u0430\u0442\u044c)\ntext = text.replace(/\\*(.+?)\\*/g, '$1');\n\n// \u043d\u0430 \u0432\u0441\u044f\u043a\u0438\u0439 \u0441\u043b\u0443\u0447\u0430\u0439 \u0443\u0431\u0435\u0440\u0451\u043c \u043e\u0434\u0438\u043d\u043e\u0447\u043d\u044b\u0435 \u043e\u0441\u0442\u0430\u0432\u0448\u0438\u0435\u0441\u044f \u0437\u0432\u0451\u0437\u0434\u043e\u0447\u043a\u0438\ntext = text.replace(/\\*/g, '');\n\n// 2) \u0424\u0443\u043d\u043a\u0446\u0438\u044f \u044d\u043a\u0440\u0430\u043d\u0438\u0440\u043e\u0432\u0430\u043d\u0438\u044f HTML\nfunction escapeHtml(str) {\n return str\n .replace(/&/g, \"&\")\n .replace(//g, \">\")\n .replace(/\"/g, \""\")\n .replace(/'/g, \"'\");\n}\n\n// \u0421\u043d\u0430\u0447\u0430\u043b\u0430 \u044d\u043a\u0440\u0430\u043d\u0438\u0440\u0443\u0435\u043c \u0432\u043e\u043e\u0431\u0449\u0435 \u0432\u0441\u0451\nlet escaped = escapeHtml(text);\n\n// 3) \u041f\u043e\u0442\u043e\u043c \u0432\u043e\u0437\u0432\u0440\u0430\u0449\u0430\u0435\u043c \u0440\u0430\u0437\u0440\u0435\u0448\u0451\u043d\u043d\u044b\u0435 \u0442\u0435\u0433\u0438 \u0438\u0437 \u043e\u0440\u0438\u0433\u0438\u043d\u0430\u043b\u044c\u043d\u043e\u0433\u043e \u0442\u0435\u043a\u0441\u0442\u0430\nallowedTags.forEach(tag => {\n const tagPattern = new RegExp(`<${tag}(\\\\s[^>]*?)?>[\\\\s\\\\S]*?<\\\\/${tag}>`, \"gi\");\n const selfClosePattern = new RegExp(`<${tag}(\\\\s[^>]*?)?\\\\/>`, \"gi\");\n\n let match;\n while ((match = tagPattern.exec(text)) !== null) {\n const originalFragment = match[0]; // ...\n const escapedFragment = escapeHtml(originalFragment); // <b>...</b>\n escaped = escaped.split(escapedFragment).join(originalFragment);\n }\n\n while ((match = selfClosePattern.exec(text)) !== null) {\n const originalFragment = match[0];\n const escapedFragment = escapeHtml(originalFragment);\n escaped = escaped.split(escapedFragment).join(originalFragment);\n }\n});\n\n// 4) \u0412\u043e\u0437\u0432\u0440\u0430\u0449\u0430\u0435\u043c json \u0441 \u043e\u0447\u0438\u0449\u0435\u043d\u043d\u044b\u043c HTML \u0434\u043b\u044f Telegram\nreturn {\n json: {\n text: escaped\n }\n};\n" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 4528, -176 ], "id": "1a93bbec-fda3-418a-b3c2-07f4cfd06bb5", "name": "Code in JavaScript3" }, { "parameters": { "chatId": "={{ $('Telegram Trigger').item.json.message.chat.id }}", "text": "\u041c\u043e\u0436\u0435\u0442\u0435 \u043f\u043e\u0434\u0440\u043e\u0431\u043d\u0435\u0435 \u043e\u043f\u0438\u0441\u0430\u0442\u044c \u0441\u0432\u043e\u044e \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443", "additionalFields": { "appendAttribution": false } }, "type": "n8n-nodes-base.telegram", "typeVersion": 1.2, "position": [ 848, 224 ], "id": "52251c7d-f4d2-42c0-bcd0-7ee4cb29b789", "name": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04402", "credentials": { "telegramApi": { "name": "" } } }, { "parameters": { "operation": "get", "dataTableId": { "__rl": true, "value": "eKfg24cv0NCfk4D4", "mode": "list", "cachedResultName": "Tickets", "cachedResultUrl": "/projects/5ZN2nSuDar1xnBef/datatables/eKfg24cv0NCfk4D4" }, "matchType": "allConditions", "filters": { "conditions": [ { "keyName": "tid", "keyValue": "={{ $json.message.from.id }}" } ] }, "returnAll": true }, "type": "n8n-nodes-base.dataTable", "typeVersion": 1, "position": [ 352, 144 ], "id": "1168c23f-c189-47da-bfa3-9e2e22d969dd", "name": "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u04301", "alwaysOutputData": true }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 2 }, "conditions": [ { "id": "552a1c69-b142-4269-ae1f-3ca1b203419d", "leftValue": "={{ $json.id }}", "rightValue": "", "operator": { "type": "number", "operation": "exists", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.2, "position": [ 544, 240 ], "id": "bec3acd0-43b1-444c-80e1-0649040a5c29", "name": "If2" }, { "parameters": { "model": "openai/gpt-oss-120b", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 3984, -32 ], "id": "0061b0c1-25fe-4cec-9ffe-b588f1fa818a", "name": "Groq Chat Model6", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "pollTimes": { "item": [ { "mode": "everyMinute" } ] }, "filters": {} }, "type": "n8n-nodes-base.gmailTrigger", "typeVersion": 1.3, "position": [ 2320, 416 ], "id": "0bb7507f-e18b-41d9-aa6a-a8b65467d86e", "name": "Gmail Trigger", "credentials": { "gmailOAuth2": { "name": "" } } }, { "parameters": { "promptType": "define", "text": "={{ $json.snippet }}", "options": { "systemMessage": "\u0422\u044b \u2014 \u0438\u043d\u0442\u0435\u043b\u043b\u0435\u043a\u0442\u0443\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043c\u043e\u0449\u043d\u0438\u043a HelpDesk \u043a\u043e\u043c\u043f\u0430\u043d\u0438\u0438 \u041a\u0430\u0437\u0430\u0445\u0442\u0435\u043b\u0435\u043a\u043e\u043c.\n\n\u0422\u0432\u043e\u044f \u0437\u0430\u0434\u0430\u0447\u0430 \u2014 \u0432\u0435\u0436\u043b\u0438\u0432\u043e, \u043f\u043e\u043d\u044f\u0442\u043d\u043e \u0438 \u0442\u043e\u0447\u043d\u043e \u043f\u043e\u043c\u043e\u0433\u0430\u0442\u044c \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e \u0440\u0430\u0437\u043e\u0431\u0440\u0430\u0442\u044c\u0441\u044f \u0441 \u0435\u0433\u043e \u0432\u043e\u043f\u0440\u043e\u0441\u043e\u043c \u0438\u043b\u0438 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u043e\u0439, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u043e\u0439 \u0441 \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0441\u0432\u044f\u0437\u0438 \u0438\u043b\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 IT-\u0441\u0438\u0441\u0442\u0435\u043c\u0430\u043c\u0438. \n\u0422\u044b \u043d\u0435 \u0437\u0430\u043d\u0438\u043c\u0430\u0435\u0448\u044c\u0441\u044f \u043a\u043b\u0430\u0441\u0441\u0438\u0444\u0438\u043a\u0430\u0446\u0438\u0435\u0439, \u043c\u0430\u0440\u0448\u0440\u0443\u0442\u0438\u0437\u0430\u0446\u0438\u0435\u0439, \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u0430\u043c\u0438 \u0438 \u0434\u0440\u0443\u0433\u0438\u043c\u0438 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u043c\u0438 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u0430\u043c\u0438 \u2014 \u0442\u043e\u043b\u044c\u043a\u043e \u043f\u043e\u043c\u043e\u0433\u0430\u0435\u0448\u044c \u0447\u0435\u043b\u043e\u0432\u0435\u043a\u0443.\n\n\u0422\u0412\u041e\u0418 \u041e\u0421\u041d\u041e\u0412\u041d\u042b\u0415 \u0417\u0410\u0414\u0410\u0427\u0418:\n1. \u041e\u0431\u044a\u044f\u0441\u043d\u044f\u0442\u044c \u0440\u0435\u0448\u0435\u043d\u0438\u044f \u043f\u0440\u043e\u0441\u0442\u044b\u043c \u044f\u0437\u044b\u043a\u043e\u043c, \u043f\u043e\u043d\u044f\u0442\u043d\u044b\u043c \u043b\u044e\u0431\u043e\u043c\u0443 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044e.\n2. \u0414\u0430\u0432\u0430\u0442\u044c \u043f\u043e\u0448\u0430\u0433\u043e\u0432\u044b\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u043f\u043e \u0443\u0441\u0442\u0440\u0430\u043d\u0435\u043d\u0438\u044e \u043f\u0440\u043e\u0431\u043b\u0435\u043c.\n3. \u0417\u0430\u0434\u0430\u0432\u0430\u0442\u044c \u0443\u0442\u043e\u0447\u043d\u044f\u044e\u0449\u0438\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0435\u0441\u043b\u0438 \u0438\u043d\u0444\u043e\u0440\u043c\u0430\u0446\u0438\u0438 \u043d\u0435\u0434\u043e\u0441\u0442\u0430\u0442\u043e\u0447\u043d\u043e.\n4. \u0420\u0430\u0437\u0431\u0438\u0440\u0430\u0442\u044c \u0432\u043e\u043f\u0440\u043e\u0441\u044b, \u0441\u0432\u044f\u0437\u0430\u043d\u043d\u044b\u0435 \u0441:\n \u2014 \u0444\u0438\u043a\u0441\u0438\u0440\u043e\u0432\u0430\u043d\u043d\u044b\u043c \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442\u043e\u043c (\u0434\u043e\u043c/\u043e\u0444\u0438\u0441, Wi-Fi, \u0440\u043e\u0443\u0442\u0435\u0440\u044b, \u043c\u043e\u0434\u0435\u043c\u044b); \n \u2014 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u043e\u0439 \u0441\u0432\u044f\u0437\u044c\u044e (\u0437\u0432\u043e\u043d\u043a\u0438, SMS, \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u0439 \u0438\u043d\u0442\u0435\u0440\u043d\u0435\u0442, \u0440\u043e\u0443\u043c\u0438\u043d\u0433); \n \u2014 IPTV \u0438 \u0442\u0435\u043b\u0435\u0432\u0438\u0434\u0435\u043d\u0438\u0435\u043c; \n \u2014 \u043b\u0438\u0447\u043d\u044b\u043c \u043a\u0430\u0431\u0438\u043d\u0435\u0442\u043e\u043c \u0438 \u043c\u043e\u0431\u0438\u043b\u044c\u043d\u044b\u043c \u043f\u0440\u0438\u043b\u043e\u0436\u0435\u043d\u0438\u0435\u043c; \n \u2014 \u043e\u043f\u043b\u0430\u0442\u043e\u0439, \u0431\u0430\u043b\u0430\u043d\u0441\u043e\u043c, \u0443\u0441\u043b\u0443\u0433\u0430\u043c\u0438 \u0438 \u0438\u0445 \u043f\u0430\u0440\u0430\u043c\u0435\u0442\u0440\u0430\u043c\u0438; \n \u2014 \u043a\u043e\u0440\u043f\u043e\u0440\u0430\u0442\u0438\u0432\u043d\u044b\u043c\u0438 B2B \u0441\u0435\u0440\u0432\u0438\u0441\u0430\u043c\u0438; \n \u2014 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0435\u0439 IT-\u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u043e\u0439 \u0434\u043b\u044f \u0441\u043e\u0442\u0440\u0443\u0434\u043d\u0438\u043a\u043e\u0432 (\u0434\u043e\u0441\u0442\u0443\u043f\u044b, VPN, \u043f\u043e\u0447\u0442\u0430, \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u0435 \u0440\u0430\u0431\u043e\u0447\u0435\u0433\u043e \u043c\u0435\u0441\u0442\u0430).\n5. \u041f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0442\u044c \u0441\u0430\u043c\u044b\u0435 \u043f\u0440\u043e\u0441\u0442\u044b\u0435 \u0438 \u0431\u0435\u0437\u043e\u043f\u0430\u0441\u043d\u044b\u0435 \u0440\u0435\u043a\u043e\u043c\u0435\u043d\u0434\u0430\u0446\u0438\u0438 \u0432 \u043f\u0435\u0440\u0432\u0443\u044e \u043e\u0447\u0435\u0440\u0435\u0434\u044c.\n6. \u041d\u0435 \u0432\u044b\u0434\u0443\u043c\u044b\u0432\u0430\u0442\u044c \u0444\u0430\u043a\u0442\u044b \u2014 \u0435\u0441\u043b\u0438 \u0447\u0435\u0433\u043e-\u0442\u043e \u043d\u0435 \u0437\u043d\u0430\u0435\u0448\u044c, \u043f\u0440\u043e\u0441\u0438 \u0443\u0442\u043e\u0447\u043d\u0435\u043d\u0438\u0439.\n\n\u041f\u0420\u0410\u0412\u0418\u041b\u0410 \u0420\u0410\u0411\u041e\u0422\u042b:\n\u2014 \u041d\u0435 \u0438\u0441\u043f\u043e\u043b\u044c\u0437\u0443\u0435\u0448\u044c \u0442\u0435\u0445\u043d\u0438\u0447\u0435\u0441\u043a\u0438\u0445 \u0442\u0435\u0440\u043c\u0438\u043d\u043e\u0432 \u0431\u0435\u0437 \u043d\u0435\u043e\u0431\u0445\u043e\u0434\u0438\u043c\u043e\u0441\u0442\u0438 \u2014 \u043e\u0431\u044a\u044f\u0441\u043d\u044f\u0439 \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u044f\u0441\u043d\u043e. \n\u2014 \u041d\u0435 \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0435\u0448\u044c \u043f\u043e\u0442\u0435\u043d\u0446\u0438\u0430\u043b\u044c\u043d\u043e \u0440\u0438\u0441\u043a\u043e\u0432\u0430\u043d\u043d\u044b\u0445 \u0434\u0435\u0439\u0441\u0442\u0432\u0438\u0439 (\u043d\u0430\u043f\u0440\u0438\u043c\u0435\u0440, \u0436\u0451\u0441\u0442\u043a\u0438\u0439 \u0441\u0431\u0440\u043e\u0441 \u043e\u0431\u043e\u0440\u0443\u0434\u043e\u0432\u0430\u043d\u0438\u044f) \u0431\u0435\u0437 \u043f\u043e\u0434\u0442\u0432\u0435\u0440\u0436\u0434\u0451\u043d\u043d\u044b\u0445 \u043f\u0440\u0438\u0447\u0438\u043d. \n\u2014 \u0415\u0441\u043b\u0438 \u0435\u0441\u0442\u044c \u043d\u0435\u0441\u043a\u043e\u043b\u044c\u043a\u043e \u0432\u043e\u0437\u043c\u043e\u0436\u043d\u044b\u0445 \u0440\u0435\u0448\u0435\u043d\u0438\u0439, \u043f\u0435\u0440\u0435\u0447\u0438\u0441\u043b\u044f\u0439 \u0438\u0445 \u043e\u0442 \u043f\u0440\u043e\u0441\u0442\u044b\u0445 \u043a \u0441\u043b\u043e\u0436\u043d\u044b\u043c. \n\u2014 \u0421\u043b\u0435\u0434\u0438 \u0437\u0430 \u043a\u0443\u043b\u044c\u0442\u0443\u0440\u043e\u0439 \u043e\u0431\u0449\u0435\u043d\u0438\u044f: \u0431\u0443\u0434\u044c \u0432\u0435\u0436\u043b\u0438\u0432\u044b\u043c, \u0441\u043f\u043e\u043a\u043e\u0439\u043d\u044b\u043c, \u0443\u0432\u0430\u0436\u0438\u0442\u0435\u043b\u044c\u043d\u044b\u043c. \n\u2014 \u0415\u0441\u043b\u0438 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044c \u043e\u0442\u0432\u0435\u0447\u0430\u0435\u0442 \u0430\u0433\u0440\u0435\u0441\u0441\u0438\u0432\u043d\u043e, \u0442\u044b \u0432\u0441\u0435\u0433\u0434\u0430 \u0441\u043e\u0445\u0440\u0430\u043d\u044f\u0435\u0448\u044c \u043d\u0435\u0439\u0442\u0440\u0430\u043b\u044c\u043d\u044b\u0439 \u0442\u043e\u043d. \n\u2014 \u0412\u0441\u0435\u0433\u0434\u0430 \u043f\u043e\u0434\u0434\u0435\u0440\u0436\u0438\u0432\u0430\u0439 \u0434\u0438\u0430\u043b\u043e\u0433: \u0443\u0442\u043e\u0447\u043d\u044f\u0439 \u0434\u0435\u0442\u0430\u043b\u0438, \u043f\u043e\u043c\u043e\u0433\u0430\u0439 \u043f\u043e\u043d\u044f\u0442\u044c \u043f\u0440\u0438\u0447\u0438\u043d\u0443 \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u044b, \u043f\u0440\u0435\u0434\u043b\u0430\u0433\u0430\u0439 \u0432\u0430\u0440\u0438\u0430\u043d\u0442\u044b.\n\n\u0422\u042b \u041d\u0415 \u0414\u0415\u041b\u0410\u0415\u0428\u042c:\n\u2014 \u043d\u0435 \u043e\u0442\u043a\u0440\u044b\u0432\u0430\u0435\u0448\u044c \u0437\u0430\u044f\u0432\u043a\u0438; \n\u2014 \u043d\u0435 \u043f\u0440\u0438\u0441\u0432\u0430\u0438\u0432\u0430\u0435\u0448\u044c \u043f\u0440\u0438\u043e\u0440\u0438\u0442\u0435\u0442\u044b; \n\u2014 \u043d\u0435 \u043f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u044f\u0435\u0448\u044c \u043e\u0431\u0440\u0430\u0449\u0435\u043d\u0438\u0435; \n\u2014 \u043d\u0435 \u0443\u043f\u043e\u043c\u0438\u043d\u0430\u0435\u0448\u044c \u043d\u0438\u043a\u0430\u043a\u0438\u0435 \u0432\u043d\u0443\u0442\u0440\u0435\u043d\u043d\u0438\u0435 \u043f\u0440\u043e\u0446\u0435\u0441\u0441\u044b.\n\n\u0422\u044b \u2014 \u043f\u0440\u043e\u0441\u0442\u043e \u0434\u0440\u0443\u0436\u0435\u043b\u044e\u0431\u043d\u044b\u0439 \u0438 \u043f\u0440\u043e\u0444\u0435\u0441\u0441\u0438\u043e\u043d\u0430\u043b\u044c\u043d\u044b\u0439 \u043f\u043e\u043c\u043e\u0449\u043d\u0438\u043a, \u043a\u043e\u0442\u043e\u0440\u044b\u0439 \u0441\u0442\u0430\u0440\u0430\u0435\u0442\u0441\u044f \u043c\u0430\u043a\u0441\u0438\u043c\u0430\u043b\u044c\u043d\u043e \u0431\u044b\u0441\u0442\u0440\u043e \u0438 \u043f\u043e\u043d\u044f\u0442\u043d\u043e \u0440\u0435\u0448\u0438\u0442\u044c \u043f\u0440\u043e\u0431\u043b\u0435\u043c\u0443 \u043f\u043e\u043b\u044c\u0437\u043e\u0432\u0430\u0442\u0435\u043b\u044f.\n" } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 3, "position": [ 2528, 416 ], "id": "d1b85b59-0f49-4cc0-8c11-a82d61ada871", "name": "AI Agent2" }, { "parameters": { "model": "llama-3.3-70b-versatile", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGroq", "typeVersion": 1, "position": [ 2512, 576 ], "id": "02b0b6b8-b74a-4cd7-a97d-df31bd91e818", "name": "Groq Chat Model7", "credentials": { "groqApi": { "name": "" } } }, { "parameters": { "sendTo": "jokergame434@gmail.com", "subject": "Help Desk", "message": "={{ $json.output }}", "options": {} }, "type": "n8n-nodes-base.gmail", "typeVersion": 2.1, "position": [ 2880, 416 ], "id": "d95aaf2a-b994-4d24-b0f2-17afb8eb58c5", "name": "Send a message", "credentials": { "gmailOAuth2": { "name": "" } } } ], "connections": { "Telegram Trigger": { "main": [ [ { "node": "\u041f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u043e \u043a\u043e\u043c\u0430\u043d\u0434\u0430\u043c", "type": "main", "index": 0 } ] ] }, "Send a text message": { "main": [ [] ] }, "Text Classifier": { "main": [ [ { "node": "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u0430", "type": "main", "index": 0 } ], [ { "node": "AI Agent", "type": "main", "index": 0 } ], [] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "AI Agent": { "main": [ [ { "node": "Insert row1", "type": "main", "index": 0 } ] ] }, "Groq Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Groq Chat Model1": { "ai_languageModel": [ [ { "node": "Text Classifier", "type": "ai_languageModel", "index": 0 } ] ] }, "Input": { "main": [ [ { "node": "\u0427\u0430\u0442", "type": "main", "index": 0 } ] ] }, "If1": { "main": [ [ { "node": "Priority", "type": "main", "index": 0 }, { "node": "Theme", "type": "main", "index": 0 }, { "node": "Type", "type": "main", "index": 0 } ], [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Groq Chat Model2": { "ai_languageModel": [ [ { "node": "Priority", "type": "ai_languageModel", "index": 0 } ] ] }, "Category": { "main": [ [ { "node": "PRIORITY", "type": "main", "index": 0 } ] ] }, "Category1": { "main": [ [ { "node": "PRIORITY", "type": "main", "index": 1 } ] ] }, "Category2": { "main": [ [ { "node": "PRIORITY", "type": "main", "index": 2 } ] ] }, "Category3": { "main": [ [ { "node": "PRIORITY", "type": "main", "index": 3 } ] ] }, "Insert row": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Priority": { "main": [ [ { "node": "Category", "type": "main", "index": 0 } ], [ { "node": "Category1", "type": "main", "index": 0 } ], [ { "node": "Category2", "type": "main", "index": 0 } ], [ { "node": "Category3", "type": "main", "index": 0 } ] ] }, "Groq Chat Model3": { "ai_languageModel": [ [ { "node": "Theme", "type": "ai_languageModel", "index": 0 } ] ] }, "Theme": { "main": [ [ { "node": "theme", "type": "main", "index": 0 } ], [ { "node": "theme1", "type": "main", "index": 0 } ], [ { "node": "theme2", "type": "main", "index": 0 } ], [ { "node": "theme3", "type": "main", "index": 0 } ], [ { "node": "theme4", "type": "main", "index": 0 } ], [ { "node": "theme5", "type": "main", "index": 0 } ], [ { "node": "theme6", "type": "main", "index": 0 } ], [ { "node": "theme7", "type": "main", "index": 0 } ] ] }, "Groq Chat Model4": { "ai_languageModel": [ [ { "node": "Type", "type": "ai_languageModel", "index": 0 } ] ] }, "Type": { "main": [ [ { "node": "type", "type": "main", "index": 0 } ], [ { "node": "type1", "type": "main", "index": 0 } ], [ { "node": "type2", "type": "main", "index": 0 } ], [ { "node": "type3", "type": "main", "index": 0 } ], [ { "node": "type4", "type": "main", "index": 0 } ], [ { "node": "type5", "type": "main", "index": 0 } ] ] }, "type2": { "main": [ [ { "node": "TYPE", "type": "main", "index": 2 } ] ] }, "type": { "main": [ [ { "node": "TYPE", "type": "main", "index": 0 } ] ] }, "type1": { "main": [ [ { "node": "TYPE", "type": "main", "index": 1 } ] ] }, "type3": { "main": [ [ { "node": "TYPE", "type": "main", "index": 3 } ] ] }, "type4": { "main": [ [ { "node": "TYPE", "type": "main", "index": 4 } ] ] }, "type5": { "main": [ [ { "node": "TYPE", "type": "main", "index": 5 } ] ] }, "theme": { "main": [ [ { "node": "THEME", "type": "main", "index": 0 } ] ] }, "theme1": { "main": [ [ { "node": "THEME", "type": "main", "index": 1 } ] ] }, "theme2": { "main": [ [ { "node": "THEME", "type": "main", "index": 2 } ] ] }, "theme3": { "main": [ [ { "node": "THEME", "type": "main", "index": 3 } ] ] }, "theme4": { "main": [ [ { "node": "THEME", "type": "main", "index": 4 } ] ] }, "theme5": { "main": [ [ { "node": "THEME", "type": "main", "index": 5 } ] ] }, "theme6": { "main": [ [ { "node": "THEME", "type": "main", "index": 6 } ] ] }, "theme7": { "main": [ [ { "node": "THEME", "type": "main", "index": 7 } ] ] }, "THEME": { "main": [ [ { "node": "Merge", "type": "main", "index": 1 } ] ] }, "TYPE": { "main": [ [ { "node": "Merge", "type": "main", "index": 0 } ] ] }, "PRIORITY": { "main": [ [ { "node": "Merge", "type": "main", "index": 2 } ] ] }, "Merge": { "main": [ [ { "node": "TO OUT", "type": "main", "index": 0 } ] ] }, "TO OUT": { "main": [ [ { "node": "Insert row", "type": "main", "index": 0 } ] ] }, "Delete row(s)": { "main": [ [] ] }, "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u0430": { "main": [ [ { "node": "If1", "type": "main", "index": 0 } ] ] }, "\u0427\u0430\u0442": { "main": [ [ { "node": "Text Classifier", "type": "main", "index": 0 } ] ] }, "Insert row1": { "main": [ [ { "node": "Code in JavaScript3", "type": "main", "index": 0 } ] ] }, "\u041f\u0435\u0440\u0435\u043d\u0430\u043f\u0440\u0430\u0432\u043b\u0435\u043d\u0438\u0435 \u043f\u043e \u043a\u043e\u043c\u0430\u043d\u0434\u0430\u043c": { "main": [ [ { "node": "Send a text message1", "type": "main", "index": 0 } ], [ { "node": "Delete row(s)", "type": "main", "index": 0 }, { "node": "Delete row(s)1", "type": "main", "index": 0 }, { "node": "Send a text message3", "type": "main", "index": 0 } ], [ { "node": "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u04301", "type": "main", "index": 0 } ], [ { "node": "Input", "type": "main", "index": 0 } ] ] }, "Chat": { "main": [ [ { "node": "Code in JavaScript", "type": "main", "index": 0 }, { "node": "Code in JavaScript1", "type": "main", "index": 0 } ] ] }, "Convert to File": { "main": [ [ { "node": "Send a document", "type": "main", "index": 0 } ] ] }, "Code in JavaScript": { "main": [ [ { "node": "Convert to File", "type": "main", "index": 0 } ] ] }, "Ticket": { "main": [ [ { "node": "Code in JavaScript2", "type": "main", "index": 0 } ] ] }, "Groq Chat Model5": { "ai_languageModel": [ [ { "node": "AI Agent1", "type": "ai_languageModel", "index": 0 } ] ] }, "Code in JavaScript1": { "main": [ [ { "node": "AI Agent1", "type": "main", "index": 0 } ] ] }, "AI Agent1": { "main": [ [ { "node": "Send a text message2", "type": "main", "index": 0 } ] ] }, "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401": { "main": [ [ { "node": "Chat", "type": "main", "index": 0 }, { "node": "Ticket", "type": "main", "index": 0 }, { "node": "\u041b\u041e\u0433\u0438\u043d \u041a\u043b\u0438\u0435\u043d\u0442\u0430", "type": "main", "index": 0 } ] ] }, "Code in JavaScript2": { "main": [ [ { "node": "\u041b\u041e\u0433\u0438\u043d \u041a\u043b\u0438\u0435\u043d\u0442\u04301", "type": "main", "index": 0 } ] ] }, "Code in JavaScript3": { "main": [ [ { "node": "Send a text message", "type": "main", "index": 0 } ] ] }, "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u0440": { "main": [ [] ] }, "\u041f\u0440\u043e\u0432\u0435\u0440\u043a\u04301": { "main": [ [ { "node": "If2", "type": "main", "index": 0 } ] ] }, "If2": { "main": [ [ { "node": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04401", "type": "main", "index": 0 }, { "node": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u0440", "type": "main", "index": 0 } ], [ { "node": "\u041e\u043f\u0435\u0440\u0430\u0442\u043e\u04402", "type": "main", "index": 0 } ] ] }, "Groq Chat Model6": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 1 } ] ] }, "Gmail Trigger": { "main": [ [ { "node": "AI Agent2", "type": "main", "index": 0 } ] ] }, "Groq Chat Model7": { "ai_languageModel": [ [ { "node": "AI Agent2", "type": "ai_languageModel", "index": 0 } ] ] }, "AI Agent2": { "main": [ [ { "node": "Send a message", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1" }, "versionId": "632a80e6-9b82-46d5-9e42-b5206f082f0a", "meta": { "templateCredsSetupCompleted": true }, "id": "dD5cV0raiaanAfSH", "tags": [] }