{ "name": "LineBot-SYS2//Success", "nodes": [ { "parameters": { "promptType": "define", "text": "=={{ $json.text }}", "options": { "systemMessage": "You are a deterministic Ticket Parsing Engine.\n\nYou extract structured ticket data from raw user messages.\n\nYou MUST follow every rule strictly.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nABSOLUTE OUTPUT RULES\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\n1. Output ONLY valid JSON.\n2. Do NOT wrap in markdown.\n3. Do NOT explain anything.\n4. Do NOT add extra text.\n5. Do NOT add extra keys.\n6. Do NOT rename keys.\n7. Do NOT nest objects.\n8. Do NOT calculate or infer values.\n9. Do NOT translate.\n10. Do NOT modify formats.\n11. If value is missing \u2192 return null.\n12. If value is \"-\" \u2192 return null.\n13. JSON must be flat.\n14. No trailing commas.\n\nIf no fields are found, still return full JSON with all keys set to null.\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nREQUIRED OUTPUT FORMAT\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\n{\n\"ticket_no\": string | null,\n\"severity\": \"NSA1\" | \"NSA2\" | \"NSA3\" | \"NSA4\" | null,\n\"fault_date\": string | null,\n\"expected_date\": string | null,\n\"owner\": string | null,\n\"go_time\": string | null,\n\"start_time\": string | null,\n\"done_time\": string | null,\n\"status\": string | null\n}\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nEXTRACTION RULES\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nticket_no:\n- Extract ONLY if it matches regex: TT\\d+\n- Return full match only.\n- Ignore \"Ticket: -\" or empty values.\n- If not found \u2192 null.\n\nseverity:\n- Must match exactly: NSA1 | NSA2 | NSA3 | NSA4\n- Case sensitive.\n- If not found \u2192 null.\n\nfault_date:\n- Extract full datetime string after:\n \"FaultDate :\" OR\n \"Fault :\" OR\n \"FaultDate:\" OR\n \"Fault:\"\n- Return exact string after colon.\n- If value is \"-\" \u2192 null.\n- If not found \u2192 null.\n\nexpected_date:\n- Extract full datetime string after:\n \"Expected :\" OR\n \"ExpectedDate :\" OR\n \"Expected:\" OR\n \"ExpectedDate:\"\n- Return exact string after colon.\n- If value is \"-\" \u2192 null.\n- If not found \u2192 null.\n\nowner:\n- Extract exact value after:\n \"OpenTicketName :\" OR\n \"OwnerTeam :\" OR\n \"Owner :\" OR\n \"\u0e1c\u0e39\u0e49\u0e41\u0e08\u0e49\u0e07\u0e07\u0e32\u0e19 :\"\n- Return exact string after colon.\n- If value is \"-\" \u2192 null.\n- If not found \u2192 null.\n\ngo_time:\n- Extract using regex: !Go#(\\d{2}:\\d{2})\n- Return only HH:mm\n- If not found \u2192 null.\n\nstart_time:\n- Extract using regex: !Star#(\\d{2}:\\d{2})\n- Return only HH:mm\n- If not found \u2192 null.\n\ndone_time:\n- Extract using regex: !Done#(\\d{2}:\\d{2})\n- Return only HH:mm\n- If not found \u2192 null.\n\nstatus:\n- Extract exact value after:\n \"Status :\" OR\n \"\u0e2a\u0e16\u0e32\u0e19\u0e30 :\"\n- Return exact string after colon.\n- If value is \"-\" \u2192 null.\n- If not found \u2192 null.\n\nticket_no:\nMatch regex /TT\\d+/i\n\nseverity:\nMatch /NSA[1-4]/i\nReturn uppercase (NSA1\u2013NSA4)\n\nfault_date:\nMatch /FaultDate\\s*:\\s*(.+)/i\n\nowner:\nMatch /OpenTicketName\\s*:\\s*(.+)/i OR /OwnerTeam\\s*:\\s*(.+)/i\n\nstatus:\nMatch /Status\\s*:\\s*(.+)/i\n\ngo_time:\nMatch /!Go#(\\d{2}:\\d{2})/i\n\nstart_time:\nMatch /!Star#(\\d{2}:\\d{2})/i\n\ndone_time:\nMatch /!Done#(\\d{2}:\\d{2})/i\n\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\nFINAL INSTRUCTION\n\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\u2501\n\nReturn JSON only.\nAlways include all keys.\nNever omit keys.\nNever hallucinate values.", "returnIntermediateSteps": false } }, "type": "@n8n/n8n-nodes-langchain.agent", "typeVersion": 2.2, "position": [ 432, -128 ], "id": "d38d7771-8b0a-4272-8b7d-6d0dd688b51c", "name": "AI Agent" }, { "parameters": { "sessionIdType": "customKey", "sessionKey": "={{ $('Line Messaging Trigger').item.json.source.userId }}", "contextWindowLength": 10 }, "type": "@n8n/n8n-nodes-langchain.memoryBufferWindow", "typeVersion": 1.3, "position": [ 528, 96 ], "id": "731b5816-5d01-4daf-9de1-c05428ae2102", "name": "Simple Memory" }, { "parameters": { "events": [ "message" ] }, "type": "@aotoki/n8n-nodes-line-messaging.lineMessagingTrigger", "typeVersion": 1, "position": [ -208, -128 ], "id": "ce766736-4fa2-4477-9a76-e8647acb58f8", "name": "Line Messaging Trigger", "credentials": { "lineMessagingApi": { "name": "" } }, "onError": "continueRegularOutput" }, { "parameters": { "modelName": "=models/gemini-2.5-flash", "options": {} }, "type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini", "typeVersion": 1, "position": [ 432, 64 ], "id": "685a5a20-e53d-4d52-9790-574df94b7597", "name": "Google Gemini Chat Model", "credentials": { "googlePalmApi": { "name": "" } } }, { "parameters": { "jsCode": "return items.map(item => {\n let data = item.json;\n\n // \u0e16\u0e49\u0e32 AI \u0e2a\u0e48\u0e07\u0e21\u0e32\u0e40\u0e1b\u0e47\u0e19 string \u0e43\u0e2b\u0e49 parse\n if (typeof data === \"string\") {\n data = JSON.parse(data);\n }\n\n // \u0e16\u0e49\u0e32\u0e2d\u0e22\u0e39\u0e48\u0e43\u0e19 key \u0e0a\u0e37\u0e48\u0e2d output\n if (typeof data.output === \"string\") {\n data = JSON.parse(data.output);\n }\n\n return {\n json: data\n };\n});" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 128, -208 ], "id": "0328b06f-ad2f-4714-8789-ea56a8d27edf", "name": "Code in JavaScript1" }, { "parameters": { "content": "1\ufe0f\u20e3 Line Messaging Trigger\n\u0e23\u0e31\u0e1a\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e08\u0e32\u0e01 LINE OA\ntext\nreplyToken\nuserId", "height": 176, "width": 214 }, "type": "n8n-nodes-base.stickyNote", "position": [ -960, -528 ], "typeVersion": 1, "id": "8d022a22-0082-4e63-a751-c71f5583b86c", "name": "Sticky Note" }, { "parameters": { "content": "3\ufe0f\u20e3 AI Agent\n\u0e41\u0e1b\u0e25\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e18\u0e23\u0e23\u0e21\u0e14\u0e32 \u2192 JSON \u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\nField \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e44\u0e14\u0e49:\nticket_no\n\nseverity\nfault_date\nexpected_date\nowner\ngo_time\nstart_time\ndone_time\nstatus", "height": 272, "width": 336 }, "type": "n8n-nodes-base.stickyNote", "position": [ -560, -528 ], "typeVersion": 1, "id": "51ff1190-48b0-4967-8161-ade6ba617866", "name": "Sticky Note1" }, { "parameters": { "content": "5\ufe0f\u20e3 \u0e04\u0e33\u0e19\u0e27\u0e13 SLA\nSeverity | SLA\nNSA1\t | 4 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\nNSA2\t | 8 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\nNSA3\t | 14 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\nNSA4\t | 24 \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\n\nExpected Date = fault_date + SLA\nTimeZone: Asia/Bangkok", "height": 240, "width": 256 }, "type": "n8n-nodes-base.stickyNote", "position": [ -48, -528 ], "typeVersion": 1, "id": "9d4c7516-c7a5-4af4-981a-a5fe9a5b6b3f", "name": "Sticky Note2" }, { "parameters": { "content": "7\ufe0f\u20e3 \u0e2a\u0e23\u0e49\u0e32\u0e07 Status \u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\n\u0e21\u0e35 done_time \u2192 Done\n\u0e21\u0e35 start_time \u2192 In Progress\n\u0e21\u0e35 go_time \u2192 On Site\n\u0e44\u0e21\u0e48\u0e21\u0e35\u0e40\u0e25\u0e22 \u2192 Open", "height": 240, "width": 208 }, "type": "n8n-nodes-base.stickyNote", "position": [ 464, -528 ], "typeVersion": 1, "id": "a6c01ad9-f087-4f64-8bc3-4c36dcfc868b", "name": "Sticky Note4" }, { "parameters": { "content": "8\ufe0f\u20e3 \u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e01\u0e25\u0e31\u0e1a LINE\n\n\u0e15\u0e31\u0e27\u0e2d\u0e22\u0e48\u0e32\u0e07\u0e1c\u0e25\u0e25\u0e31\u0e1e\u0e18\u0e4c:\n\ud83d\udccc Ticket: TT12345\n\u26a1 Severity: \ud83d\udea8 NSA1\n\ud83d\udcc5 Fault: 28/12/2025 23:45\n\ud83d\udcc6 Expected: 29/12/2025 03:45\n\ud83d\ude97 Go: -\n\ud83d\udd27 Start: -\n\u2705 Done: -\n\ud83d\udccd Status: Open", "height": 240, "width": 256 }, "type": "n8n-nodes-base.stickyNote", "position": [ 672, -528 ], "typeVersion": 1, "id": "9119ef54-9878-407d-953f-13b04d3fea85", "name": "Sticky Note5" }, { "parameters": { "content": "IF Node\n\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48:\n\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e27\u0e48\u0e32\u0e21\u0e35\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e04\u0e23\u0e1a\u0e2b\u0e23\u0e37\u0e2d\u0e44\u0e21\u0e48\n\u0e40\u0e0a\u0e48\u0e19:\nticket_no \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e07\nstatus \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e07\n\u0e16\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19 \u2192 \u0e2a\u0e48\u0e07 LINE\n\u0e16\u0e49\u0e32\u0e44\u0e21\u0e48\u0e1c\u0e48\u0e32\u0e19 \u2192 \u0e2d\u0e32\u0e08\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21 error", "height": 176 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1248, -528 ], "typeVersion": 1, "id": "4cebc26e-b40e-4205-8682-109ec3b8fe61", "name": "Sticky Note6" }, { "parameters": { "content": "Line Messaging (Send)\n\u0e2b\u0e19\u0e49\u0e32\u0e17\u0e35\u0e48:\n\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e1b\u0e22\u0e31\u0e07 user \u0e1c\u0e48\u0e32\u0e19 LINE\n\u0e43\u0e0a\u0e49:\nuserId \u0e08\u0e32\u0e01 Trigger\nmessage text \u0e08\u0e32\u0e01 Code node \u0e01\u0e48\u0e2d\u0e19\u0e2b\u0e19\u0e49\u0e32", "height": 144, "width": 352 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1488, -496 ], "typeVersion": 1, "id": "8173b995-c166-4ba1-9b1f-424f43a40f37", "name": "Sticky Note7" }, { "parameters": { "content": "\u0e20\u0e32\u0e1e\u0e23\u0e27\u0e21\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n\ud83d\udccc LINE Ticket Automation Workflow\n1\ufe0f\u20e3 Line Messaging Trigger\n\u0e23\u0e31\u0e1a\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e08\u0e32\u0e01 LINE OA\ntext\nuserId\nreplyToken\n\u2b07\n\n2\ufe0f\u20e3 Detect Mode (Code)\n\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e27\u0e48\u0e32\u0e40\u0e1b\u0e47\u0e19\u0e42\u0e2b\u0e21\u0e14\u0e2d\u0e30\u0e44\u0e23\nMode \u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e44\u0e1b\u0e44\u0e14\u0e49:\nupdate_ticket\nquery_ticket\ntoday_summary\nquery_site\nunknown\n\n\u2b07\n\n3\ufe0f\u20e3 IF \u2013 \u0e41\u0e22\u0e01\u0e40\u0e2a\u0e49\u0e19\u0e17\u0e32\u0e07\n\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a mode\n\u0e16\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19 query \u2192 \u0e44\u0e1b AI Agent\n\u0e16\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19 update_ticket \u2192 \u0e44\u0e1b\u0e02\u0e31\u0e49\u0e19\u0e15\u0e2d\u0e19\u0e2a\u0e23\u0e49\u0e32\u0e07/\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01 Ticket\n\u2b07\n\n4\ufe0f\u20e3 AI Agent\n\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\n\u0e41\u0e1b\u0e25\u0e07\u0e40\u0e1b\u0e47\u0e19 JSON \u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e21\u0e32\u0e15\u0e23\u0e10\u0e32\u0e19\nField \u0e17\u0e35\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e44\u0e14\u0e49:\nticket_no\nseverity\nfault_date\nexpected_date\nowner\ngo_time\nstart_time\ndone_time\nstatus\n\u2b07\n\n5\ufe0f\u20e3 Parse JSON\n\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e27\u0e48\u0e32 JSON \u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\nParse \u0e44\u0e14\u0e49\nKey \u0e04\u0e23\u0e1a\n\u0e16\u0e49\u0e32\u0e44\u0e21\u0e48\u0e04\u0e23\u0e1a \u2192 Error\n\u2b07\n\n6\ufe0f\u20e3 \u0e04\u0e33\u0e19\u0e27\u0e13 SLA (Edit Fields)\nSeverity \u2192 SLA \u0e0a\u0e31\u0e48\u0e27\u0e42\u0e21\u0e07\nNSA1 = 4 \u0e0a\u0e21\nNSA2 = 8 \u0e0a\u0e21\nNSA3 = 14 \u0e0a\u0e21\nNSA4 = 24 \u0e0a\u0e21\nExpected Date = fault_date + SLA\nTimeZone: Asia/Bangkok\n\n\u2b07\n\n7\ufe0f\u20e3 Append Google Sheet\n\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 Ticket \u0e25\u0e07 Google Sheet\n\u2b07\n\n8\ufe0f\u20e3 Normalize Ticket Data\n\u0e17\u0e33\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e30\u0e2d\u0e32\u0e14\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\n\u0e2a\u0e23\u0e49\u0e32\u0e07 Status \u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\nStatus Logic:\n\u0e21\u0e35 done_time \u2192 Done\n\u0e21\u0e35 start_time \u2192 In Progress\n\u0e21\u0e35 go_time \u2192 On Site\n\u0e44\u0e21\u0e48\u0e21\u0e35\u0e40\u0e25\u0e22 \u2192 Open\n\n\u2b07\n\n9\ufe0f\u20e3 IF \u0e15\u0e23\u0e27\u0e08\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e01\u0e48\u0e2d\u0e19\u0e2a\u0e48\u0e07\n\u0e40\u0e0a\u0e47\u0e04\u0e27\u0e48\u0e32 ticket_no \u0e44\u0e21\u0e48\u0e27\u0e48\u0e32\u0e07\n\u0e16\u0e49\u0e32\u0e1c\u0e48\u0e32\u0e19 \u2192 \u0e2a\u0e48\u0e07 LINE\n\u0e16\u0e49\u0e32\u0e44\u0e21\u0e48\u0e1c\u0e48\u0e32\u0e19 \u2192 \u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21 error\n\n\u2b07\n\n\ud83d\udd1f Line Messaging (Send)\n\u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e2a\u0e23\u0e38\u0e1b\u0e01\u0e25\u0e31\u0e1a\u0e44\u0e1b\u0e22\u0e31\u0e07\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\n\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\n\u2705 Result\nUser \u0e2a\u0e48\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21 \u2192 \u0e23\u0e30\u0e1a\u0e1a\u0e2a\u0e23\u0e49\u0e32\u0e07 Ticket \u2192 \u0e04\u0e33\u0e19\u0e27\u0e13 SLA \u2192 \u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01 \u2192 \u0e2a\u0e48\u0e07\u0e2a\u0e23\u0e38\u0e1b\u0e01\u0e25\u0e31\u0e1a\u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\n\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500\u2500", "height": 1696, "width": 832 }, "type": "n8n-nodes-base.stickyNote", "position": [ 928, -2224 ], "typeVersion": 1, "id": "0fad679d-9525-44f8-bfc8-48bbddd4161c", "name": "Sticky Note8" }, { "parameters": { "content": "Line Messaging \u0e43\u0e0a\u0e49 Webhook Production \n\u0e44\u0e14\u0e49\u0e40\u0e40\u0e25\u0e49\u0e27 (\u0e1a\u0e2d\u0e17\u0e17\u0e33\u0e07\u0e32\u0e19 24hrs)", "height": 80, "width": 304 }, "type": "n8n-nodes-base.stickyNote", "position": [ -1232, 48 ], "typeVersion": 1, "id": "61ca3f64-3fe9-40cb-86ed-0437349aa843", "name": "Sticky Note9" }, { "parameters": { "operation": "append", "documentId": { "__rl": true, "value": "1sjN3thWlP_a1qGjft7MuLglHbT4P9RSx0QGgqKHiT5Y", "mode": "list", "cachedResultName": "Real\u0e2a\u0e33\u0e40\u0e19\u0e32\u0e02\u0e2d\u0e07 LAB \u0e07\u0e32\u0e19\u0e25\u0e07\u0e23\u0e30\u0e1a\u0e1a NodeB2025", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1sjN3thWlP_a1qGjft7MuLglHbT4P9RSx0QGgqKHiT5Y/edit?usp=drivesdk" }, "sheetName": { "__rl": true, "value": 1430076532, "mode": "list", "cachedResultName": "LABJob_System December 2025", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1sjN3thWlP_a1qGjft7MuLglHbT4P9RSx0QGgqKHiT5Y/edit#gid=1430076532" }, "columns": { "mappingMode": "defineBelow", "value": { "Region": "=", "TT No. / PW No.": "=", "Source": "=", "TT : \u0e17\u0e35\u0e48\u0e40\u0e04\u0e25\u0e35\u0e22\u0e23\u0e4c\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e0b\u0e48\u0e2d\u0e21": "=", " Destination": "=", "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48 Ticket \u0e40\u0e1b\u0e34\u0e14": "=", "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e34\u0e14 Ticket": "=", "\u0e17\u0e35\u0e21": "=", "\u0e02\u0e19\u0e32\u0e14\u0e17\u0e35\u0e21\n(\u0e08.\u0e19.\u0e04\u0e19)": "=", "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07": "=", "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07": "=", "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21": "=", "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21": "=", "\u0e2a\u0e16\u0e32\u0e19\u0e30": "=", "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30": "=", "\u0e40\u0e27\u0e25\u0e32\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30": "=", "SLA (OK/NOK)": "=", "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38": "=", "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48": "=", "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2b\u0e22\u0e38\u0e14, \u0e40\u0e25\u0e34\u0e01\u0e0b\u0e48\u0e2d\u0e21": "=", "\u0e40\u0e27\u0e25\u0e32": "=", "\u0e27\u0e34\u0e18\u0e35\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2b\u0e15\u0e38\u0e40\u0e2a\u0e35\u0e22": "=", "\u0e02\u0e2d\u0e07\u0e14\u0e35/\u0e40\u0e25\u0e02SAP": "=", "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38 Over SLA": "=", "\u0e02\u0e2d\u0e07\u0e40\u0e2a\u0e35\u0e22/\u0e40\u0e25\u0e02SAP": "=", "CM report": "=", "Admin Name": "=", "Admin Verify Date": "=" }, "matchingColumns": [], "schema": [ { "id": "Region", "displayName": "Region", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT No. / PW No.", "displayName": "TT No. / PW No.", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Serverity", "displayName": "Serverity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21.)", "displayName": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21.)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "SLA/T", "displayName": "SLA/T", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "TT : 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"string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e34\u0e14 Ticket", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e34\u0e14 Ticket", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 Ticket \u0e40\u0e1b\u0e34\u0e14", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 Ticket \u0e40\u0e1b\u0e34\u0e14", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "\u0e0a\u0e37\u0e48\u0e2d", "displayName": "\u0e0a\u0e37\u0e48\u0e2d", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "\u0e17\u0e35\u0e21", "displayName": "\u0e17\u0e35\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e19\u0e32\u0e14\u0e17\u0e35\u0e21\n(\u0e08.\u0e19.\u0e04\u0e19)", "displayName": "\u0e02\u0e19\u0e32\u0e14\u0e17\u0e35\u0e21\n(\u0e08.\u0e19.\u0e04\u0e19)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "displayName": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": 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"defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "\u0e2a\u0e16\u0e32\u0e19\u0e30", "displayName": "\u0e2a\u0e16\u0e32\u0e19\u0e30", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30", "displayName": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e02\u0e2d\u0e07\u0e2a\u0e16\u0e32\u0e19\u0e30", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e0b\u0e48\u0e2d\u0e21\u0e40\u0e2a\u0e23\u0e47\u0e08", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e0b\u0e48\u0e2d\u0e21\u0e40\u0e2a\u0e23\u0e47\u0e08", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Recovery Time (hh:mm)", "displayName": "Total Recovery Time (hh:mm)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "SLA (OK/NOK)", "displayName": "SLA (OK/NOK)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38", "displayName": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48", "displayName": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2b\u0e22\u0e38\u0e14, \u0e40\u0e25\u0e34\u0e01\u0e0b\u0e48\u0e2d\u0e21", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2b\u0e22\u0e38\u0e14, \u0e40\u0e25\u0e34\u0e01\u0e0b\u0e48\u0e2d\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32", "displayName": "\u0e40\u0e27\u0e25\u0e32", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e34\u0e18\u0e35\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2b\u0e15\u0e38\u0e40\u0e2a\u0e35\u0e22", "displayName": "\u0e27\u0e34\u0e18\u0e35\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2b\u0e15\u0e38\u0e40\u0e2a\u0e35\u0e22", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38 Over SLA", "displayName": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38 Over SLA", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e2d\u0e07\u0e14\u0e35/\u0e40\u0e25\u0e02SAP", "displayName": "\u0e02\u0e2d\u0e07\u0e14\u0e35/\u0e40\u0e25\u0e02SAP", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e2d\u0e07\u0e40\u0e2a\u0e35\u0e22/\u0e40\u0e25\u0e02SAP", "displayName": "\u0e02\u0e2d\u0e07\u0e40\u0e2a\u0e35\u0e22/\u0e40\u0e25\u0e02SAP", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT No. / PW No.ServeritySource", "displayName": "TT No. / PW No.ServeritySource", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "CM report", "displayName": "CM report", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Admin Name", "displayName": "Admin Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Admin Verify Date", "displayName": "Admin Verify Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.7, "position": [ 928, 304 ], "id": "d1bd8e42-505e-4e61-a3b5-5586d08ec3c3", "name": "Tools Sheet", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "mode": "runOnceForEachItem", "jsCode": "const text = ($json.message?.text || '').toLowerCase().trim();\n\nlet mode = \"unknown\";\n\n// \u0e15\u0e23\u0e27\u0e08 TT number\nif (/tt\\d+/i.test(text)) {\n if (text.includes(\"\u0e40\u0e0a\u0e47\u0e04\") || text.includes(\"check\")) {\n mode = \"query_ticket\";\n } else {\n mode = \"update_ticket\";\n }\n}\n\n// \u0e2a\u0e23\u0e38\u0e1b\u0e27\u0e31\u0e19\u0e19\u0e35\u0e49\nelse if (text.includes(\"\u0e27\u0e31\u0e19\u0e19\u0e35\u0e49\")) {\n mode = \"today_summary\";\n}\n\n// query site\nelse if (text.includes(\"site\")) {\n mode = \"query_site\";\n}\n\n// \u0e04\u0e37\u0e19\u0e04\u0e48\u0e32\u0e41\u0e1a\u0e1a merge \u0e01\u0e31\u0e1a input \u0e40\u0e14\u0e34\u0e21 (\u0e2a\u0e33\u0e04\u0e31\u0e0d\u0e21\u0e32\u0e01\u0e2a\u0e33\u0e2b\u0e23\u0e31\u0e1a production)\nreturn {\n ...$json,\n text,\n mode,\n replyToken: $json.replyToken,\n userId: $json.source?.userId\n};" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ -32, -128 ], "id": "42a76e62-0f1f-40b4-8572-8091bdb039a0", "name": "Detect Mode" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "f72d226e-bd76-4673-9541-7541e5d9de3c", "leftValue": "={{$json.mode}}", "rightValue": "=query_ticket", "operator": { "type": "string", "operation": "equals" } }, { "id": "6ed8fff0-82fc-4aa2-94a8-f2d10fd80543", "leftValue": "={{$json.mode}}", "rightValue": "=today_summary", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.equals" } }, { "id": "bce04745-a77c-46b2-821f-90ea49f098d4", "leftValue": "={{$json.mode}}", "rightValue": "query_site", "operator": { "type": "string", "operation": "equals", "name": "filter.operator.equals" } } ], "combinator": "or" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 128, 48 ], "id": "da10125e-7268-414e-ba51-c96cb51c6f70", "name": "IF - Query Mode" }, { "parameters": { "jsCode": "return [\n {\n json: {\n ...$json,\n userId: $items(\"Detect Mode\")[0].json.userId,\n finalMessage:\n $json.output ||\n $json.response ||\n $json.result ||\n $json\n }\n }\n];" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 736, -128 ], "id": "a169b4a5-c8fb-48fd-afbc-a21deb7cf5db", "name": "Merge User" }, { "parameters": { "jsCode": "function safeParse(raw) {\n if (!raw) return null;\n\n // \u0e16\u0e49\u0e32\u0e40\u0e1b\u0e47\u0e19 object \u0e2d\u0e22\u0e39\u0e48\u0e41\u0e25\u0e49\u0e27\n if (typeof raw === \"object\") return raw;\n\n if (typeof raw !== \"string\") return null;\n\n try {\n const cleaned = raw\n .replace(/^```json\\s*/i, '')\n .replace(/```$/i, '')\n .trim();\n\n return JSON.parse(cleaned);\n } catch (e) {\n return null;\n }\n}\n\nconst parsed = safeParse($json.finalMessage);\n\nconst requiredKeys = [\n \"ticket_no\",\n \"severity\",\n \"fault_date\",\n \"expected_date\",\n \"owner\",\n \"go_time\",\n \"start_time\",\n \"done_time\",\n \"status\"\n];\n\nif (!parsed) {\n return [{\n json: {\n error: true,\n message: \"\u274c AI \u0e2a\u0e48\u0e07 JSON \u0e44\u0e21\u0e48\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\"\n }\n }];\n}\n\n// \u0e15\u0e23\u0e27\u0e08 key \u0e04\u0e23\u0e1a\u0e44\u0e2b\u0e21\nfor (const key of requiredKeys) {\n if (!(key in parsed)) {\n return [{\n json: {\n error: true,\n message: \"\u274c JSON structure \u0e44\u0e21\u0e48\u0e04\u0e23\u0e1a\"\n }\n }];\n }\n}\n\nreturn [{\n json: parsed\n}];" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 912, -128 ], "id": "02af16c9-4598-4776-b246-bb0e2fa6c82f", "name": "Parse Final JSON" }, { "parameters": { "content": "", "height": 288, "width": 608, "color": 7 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 704, 240 ], "id": "0b47736b-3d6d-4f72-af6e-c3fb89916263", "name": "Sticky Note10" }, { "parameters": { "content": " \u0e22\u0e31\u0e07\u0e44\u0e21\u0e48\u0e40\u0e02\u0e49\u0e32 node (\u0e22\u0e31\u0e07\u0e44\u0e21\u0e48\u0e44\u0e14\u0e49\u0e43\u0e0a\u0e49)", "height": 80, "width": 326, "color": 7 }, "type": "n8n-nodes-base.stickyNote", "typeVersion": 1, "position": [ 992, 448 ], "id": "80b25c79-9092-4770-9395-a415c5ee4ad4", "name": "Sticky Note11" }, { "parameters": { "operation": "append", "documentId": { "__rl": true, "value": "1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU", "mode": "list", "cachedResultName": "testdataLAB", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU/edit?usp=drivesdk" }, "sheetName": { "__rl": true, "value": 2097907540, "mode": "list", "cachedResultName": "LABJob_System December 2025", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU/edit#gid=2097907540" }, "columns": { "mappingMode": "autoMapInputData", "value": {}, "matchingColumns": [], "schema": [ { "id": "Job Service", "displayName": "Job Service", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e23\u0e31\u0e1a\u0e40\u0e2b\u0e21\u0e32", "displayName": "\u0e1a\u0e23\u0e34\u0e29\u0e31\u0e17\u0e23\u0e31\u0e1a\u0e40\u0e2b\u0e21\u0e32", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07 (Go)", "displayName": "\u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07 (Go)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21 (Start)", "displayName": "\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21 (Start)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e01\u0e32\u0e23\u0e0b\u0e48\u0e2d\u0e21 (Recovery)", "displayName": "\u0e2a\u0e16\u0e32\u0e19\u0e30\u0e01\u0e32\u0e23\u0e0b\u0e48\u0e2d\u0e21 (Recovery)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Serial Number", "displayName": "Serial Number", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": { "locationDefine": { "values": {} } } }, "type": "n8n-nodes-base.googleSheetsTool", "typeVersion": 4.7, "position": [ 768, 320 ], "id": "e3289f0d-918a-486a-9dbb-2b2d7a19481b", "name": "Get row(s) in Google Sheets", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "operation": "append", "documentId": { "__rl": true, "value": "1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU", "mode": "list", "cachedResultName": "testdataLAB", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU/edit?usp=drivesdk" }, "sheetName": { "__rl": true, "value": 2097907540, "mode": "list", "cachedResultName": "LABJob_System December 2025", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1SpkGa57uRLhoSbc0edGla0QX0gD586tjmrUFJ_xIFgU/edit#gid=2097907540" }, "columns": { "mappingMode": "autoMapInputData", "value": { "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48 Ticket \u0e40\u0e1b\u0e34\u0e14": "={{$json.open_ticket_date}}", "Serverity": "={{$json.severity}}" }, "matchingColumns": [], "schema": [ { "id": "Region", "displayName": "Region", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT No.", "displayName": "TT No.", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Serverity", "displayName": "Serverity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21.)", "displayName": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21.)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "SLA/T", "displayName": "SLA/T", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT : \u0e17\u0e35\u0e48\u0e40\u0e04\u0e25\u0e35\u0e22\u0e23\u0e4c\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e0b\u0e48\u0e2d\u0e21", "displayName": "TT : \u0e17\u0e35\u0e48\u0e40\u0e04\u0e25\u0e35\u0e22\u0e23\u0e4c\u0e42\u0e14\u0e22\u0e44\u0e21\u0e48\u0e15\u0e49\u0e2d\u0e07\u0e0b\u0e48\u0e2d\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Source", "displayName": "Source", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": " Destination", "displayName": " Destination", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48 Ticket \u0e40\u0e1b\u0e34\u0e14", "displayName": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48 Ticket \u0e40\u0e1b\u0e34\u0e14", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e34\u0e14 Ticket", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e40\u0e1b\u0e34\u0e14 Ticket", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 Ticket \u0e40\u0e1b\u0e34\u0e14", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 Ticket \u0e40\u0e1b\u0e34\u0e14", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e0a\u0e37\u0e48\u0e2d", "displayName": "\u0e0a\u0e37\u0e48\u0e2d", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e17\u0e35\u0e21", "displayName": "\u0e17\u0e35\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e19\u0e32\u0e14\u0e17\u0e35\u0e21\n(\u0e08.\u0e19.\u0e04\u0e19)", "displayName": "\u0e02\u0e19\u0e32\u0e14\u0e17\u0e35\u0e21\n(\u0e08.\u0e19.\u0e04\u0e19)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48", "displayName": "\u0e27\u0e31\u0e19\u0e17\u0e35\u0e48", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32", "displayName": "\u0e40\u0e27\u0e25\u0e32", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 \u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32 \u0e2d\u0e2d\u0e01\u0e40\u0e14\u0e34\u0e19\u0e17\u0e32\u0e07", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e40\u0e23\u0e34\u0e48\u0e21\u0e0b\u0e48\u0e2d\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e16\u0e32\u0e19\u0e30", "displayName": "\u0e2a\u0e16\u0e32\u0e19\u0e30", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e0b\u0e48\u0e2d\u0e21\u0e40\u0e2a\u0e23\u0e47\u0e08", "displayName": "\u0e27\u0e31\u0e19\u0e41\u0e25\u0e30\u0e40\u0e27\u0e25\u0e32\u0e0b\u0e48\u0e2d\u0e21\u0e40\u0e2a\u0e23\u0e47\u0e08", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Total Recovery Time (hh:mm)", "displayName": "Total Recovery Time (hh:mm)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "SLA (OK/NOK)", "displayName": "SLA (OK/NOK)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38", "displayName": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2b\u0e22\u0e38\u0e14, \u0e40\u0e25\u0e34\u0e01\u0e0b\u0e48\u0e2d\u0e21", "displayName": "\u0e40\u0e27\u0e25\u0e32\u0e17\u0e35\u0e48\u0e2b\u0e22\u0e38\u0e14, \u0e40\u0e25\u0e34\u0e01\u0e0b\u0e48\u0e2d\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e27\u0e34\u0e18\u0e35\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2b\u0e15\u0e38\u0e40\u0e2a\u0e35\u0e22", "displayName": "\u0e27\u0e34\u0e18\u0e35\u0e41\u0e01\u0e49\u0e44\u0e02\u0e40\u0e2b\u0e15\u0e38\u0e40\u0e2a\u0e35\u0e22", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38 Over SLA", "displayName": "\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38 Over SLA", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e2d\u0e07\u0e14\u0e35/\u0e40\u0e25\u0e02SAP", "displayName": "\u0e02\u0e2d\u0e07\u0e14\u0e35/\u0e40\u0e25\u0e02SAP", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "\u0e02\u0e2d\u0e07\u0e40\u0e2a\u0e35\u0e22/\u0e40\u0e25\u0e02SAP", "displayName": "\u0e02\u0e2d\u0e07\u0e40\u0e2a\u0e35\u0e22/\u0e40\u0e25\u0e02SAP", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT No. / PW No.ServeritySource", "displayName": "TT No. / PW No.ServeritySource", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "CM report", "displayName": "CM report", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Admin Name", "displayName": "Admin Name", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "Admin Verify Date", "displayName": "Admin Verify Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true }, { "id": "TT No", "displayName": "TT No", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Severity", "displayName": "Severity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21", "displayName": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "OpenTicketDate", "displayName": "OpenTicketDate", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "ExpectedDate", "displayName": "ExpectedDate", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "success", "displayName": "success", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "response", "displayName": "response", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21)", "displayName": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21)", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "owner", "displayName": "owner", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "go_time", "displayName": "go_time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "start_time", "displayName": "start_time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "done_time", "displayName": "done_time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": { "locationDefine": { "values": {} } } }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ 1520, -208 ], "id": "eea83971-079f-4307-ac10-bc1c1b613ad8", "name": "Append row in sheet", "retryOnFail": true, "waitBetweenTries": 2000, "credentials": { "googleSheetsOAuth2Api": { "name": "" } }, "onError": "continueErrorOutput" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "5babda58-81d0-4a73-8610-6a422d946b38", "leftValue": "={{$json.ticket_no}}", "rightValue": "", "operator": { "type": "string", "operation": "notEmpty", "singleValue": true } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 1120, -128 ], "id": "9410f008-50cd-4580-982c-e6a944840674", "name": "If" }, { "parameters": { "operation": "send", "to": "={{ $('Line Messaging Trigger').item.json.source.groupId || $('Line Messaging Trigger').item.json.source.userId }}", "messages": { "values": [ { "text": "={{\n`\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e02\u0e2d\u0e07 ${$('Line Messaging Trigger').item.json.source.userId || \"\u0e1c\u0e39\u0e49\u0e41\u0e08\u0e49\u0e07\u0e07\u0e32\u0e19\"} \u0e41\u0e08\u0e49\u0e07\u0e27\u0e48\u0e32\n\n\ud83d\udccc Ticket: ${$json.ticket_no || '-'}\n\u26a1 Severity: ${\n $json.severity === 'NSA1' ? '\ud83d\udea8\ud83d\udd34 NSA1' :\n $json.severity === 'NSA2' ? '\u26a0\ufe0f\ud83d\udfe0 NSA2' :\n $json.severity === 'NSA3' ? '\u26a1\ud83d\udfe1 NSA3' :\n $json.severity === 'NSA4' ? '\ud83d\udfe2\ud83d\udd35 NSA4' :\n '-'\n}\n\n\ud83d\udcc5 Fault: ${$json.fault_date || '-'}\n\ud83d\udcc6 Expected: ${$json.expected_date || '-'}\n\ud83d\udcc6 Open Ticket Date: ${$json.openTicket_date || '-'}\n\n\n\ud83d\ude97 Go: ${$json.go_time || '-'}\n\ud83d\udd27 Start: ${$json.start_time || '-'}\n\u2705 Done: ${$json.done_time || '-'}\n\ud83d\udccd Status: ${$json.status || '-'}\n`\n}} " } ] } }, "type": "@aotoki/n8n-nodes-line-messaging.lineMessaging", "typeVersion": 1, "position": [ 2016, -224 ], "id": "7697a638-516b-42e8-8a1c-8c8cfb33e779", "name": "Line Messaging", "credentials": { "lineMessagingApi": { "name": "" } } }, { "parameters": { "assignments": { "assignments": [ { "id": "798c952e-16d5-4a69-bc47-a354bbfc12cf", "name": "TT No", "value": "={{$json.ticket_no}}", "type": "string" }, { "id": "52a5d7bd-9cd9-40a0-81d7-75aadaad18cf", "name": "Severity", "value": "={{ $json.severity }}", "type": "string" }, { "id": "12152c67-4c01-47e0-897c-f0b89a5ff7da", "name": "SLA/TM (\u0e2b\u0e19\u0e48\u0e27\u0e22 \u0e0a\u0e21)", "value": "={{\n $json.severity === 'NSA1' ? 4 :\n $json.severity === 'NSA2' ? 8 :\n $json.severity === 'NSA3' ? 14 :\n $json.severity === 'NSA4' ? 24 :\n 0\n}}", "type": "string" }, { "id": "0b0e29d4-e610-4fab-b6af-e408a94c1a98", "name": "OpenTicketDate", "value": "={{$json.fault_date}}", "type": "string" }, { "id": "ae3a42a0-1b86-4048-9467-d64427660a44", "name": "ExpectedDate", "value": "={{\n (() => {\n const base = new Date($json.fault_date);\n const addHours =\n $json.severity === 'NSA1' ? 4 :\n $json.severity === 'NSA2' ? 8 :\n $json.severity === 'NSA3' ? 14 :\n $json.severity === 'NSA4' ? 24 :\n 0;\n\n const result = new Date(base.getTime() + addHours * 60 * 60 * 1000);\n\n return result.toLocaleString('th-TH', { timeZone: 'Asia/Bangkok' });\n })()\n}}", "type": "string" }, { "id": "3c74b154-8314-4e96-befd-b185c03d0a7a", "name": "owner", "value": "={{ $json.owner }}", "type": "string" }, { "id": "704cfe8b-2997-4868-a5cf-bb8a74312a85", "name": "go_time", "value": "={{ $json.go_time }}", "type": "string" }, { "id": "c61c0ad9-8eb6-4e7b-9d42-6bfff8752335", "name": "start_time", "value": "={{ $json.start_time }}", "type": "string" }, { "id": "a6168b76-77a9-4feb-b5b4-8945318971e7", "name": "done_time", "value": "={{ $json.done_time }}", "type": "string" } ] }, "options": {} }, "type": "n8n-nodes-base.set", "typeVersion": 3.4, "position": [ 1328, -144 ], "id": "61331a7a-6298-4fa1-9f5c-44522107a1ad", "name": "Edit Fields" }, { "parameters": { "content": "\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25", "height": 176, "width": 166, "color": 7 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1488, -240 ], "typeVersion": 1, "id": "c2d04c39-da30-41e1-974d-13127ca95817", "name": "Sticky Note12" }, { "parameters": { "jsCode": "function clean(value) {\n if (\n value === undefined ||\n value === null ||\n value === \"\" ||\n value === \"-\" ||\n value === \"null\"\n ) {\n return null;\n }\n return value;\n}\n\nreturn items.map(item => {\n\n const data = item.json;\n\n const go = clean(data[\"go_time\"]);\n const start = clean(data[\"start_time\"]);\n const done = clean(data[\"done_time\"]);\n\n let status = null;\n\n if (done) {\n status = \"Done\";\n } else if (start) {\n status = \"In Progress\";\n } else if (go) {\n status = \"On Site\";\n } else {\n status = \"Open\";\n }\n\n return {\n json: {\n ticket_no: clean(data[\"TT No\"]),\n severity: clean(data[\"Severity\"]),\n openTicket_date: clean(data[\"OpenTicketDate\"]),\n fault_date: clean(data[\"OpenTicketDate\"]), // \u0e43\u0e0a\u0e49\u0e15\u0e31\u0e27\u0e19\u0e35\u0e49\u0e1e\u0e2d\n expected_date: clean(data[\"ExpectedDate\"]),\n owner: clean(data[\"owner\"]),\n go_time: go,\n start_time: start,\n done_time: done,\n status: status\n }\n };\n});" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1744, -224 ], "id": "2757ce1c-787c-4127-9722-5c78f7a095fa", "name": "Normalize Ticket Data" }, { "parameters": { "jsCode": "console.log(\"DEBUG DATA:\", $json);\nreturn items;" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 272, -128 ], "id": "1d63c63c-0584-417c-88f6-137707d2cc7d", "name": "Code ViewError" }, { "parameters": { "operation": "send", "to": "={{ \n $node[\"Line Messaging Trigger\"].json.source.groupId \n || \n $node[\"Line Messaging Trigger\"].json.source.userId \n}}", "messages": { "values": [ { "text": "=\u26a0\ufe0f \u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e21\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01 Ticket \u0e44\u0e14\u0e49\n\u0e01\u0e23\u0e38\u0e13\u0e32\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e41\u0e25\u0e49\u0e27\u0e2a\u0e48\u0e07\u0e43\u0e2b\u0e21\u0e48\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07" } ] } }, "type": "@aotoki/n8n-nodes-line-messaging.lineMessaging", "typeVersion": 1, "position": [ 1552, 64 ], "id": "cf5e5a3d-2bc7-48c6-97ce-8d6c2f59874b", "name": "Line Messaging3", "credentials": { "lineMessagingApi": { "name": "" } } }, { "parameters": { "jsCode": "return items.map(item => {\n if (!item.json.reply || item.json.reply.trim() === \"\") {\n item.json.reply = \"\u0e02\u0e2d\u0e2d\u0e20\u0e31\u0e22 \u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e21\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e04\u0e33\u0e15\u0e2d\u0e1a\u0e44\u0e14\u0e49 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e25\u0e2d\u0e07\u0e43\u0e2b\u0e21\u0e48\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07\";\n }\n return item;\n});" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 1328, 64 ], "id": "574b196b-a10b-4fe5-83e1-8971915a8746", "name": "Code in JavaScript" }, { "parameters": { "content": "reply \u0e42\u0e14\u0e22\u0e2d\u0e34\u0e07 userId / GroupId", "width": 246, "color": 6 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1984, -272 ], "typeVersion": 1, "id": "83f50d75-0685-4fc4-a62e-064bb5f17eae", "name": "Sticky Note13" }, { "parameters": { "content": "2\ufe0f\u20e3 Detect Mode\n\u0e27\u0e34\u0e40\u0e04\u0e23\u0e32\u0e30\u0e2b\u0e4c\u0e27\u0e48\u0e32\u0e1c\u0e39\u0e49\u0e43\u0e0a\u0e49\u0e15\u0e49\u0e2d\u0e07\u0e01\u0e32\u0e23\u0e2d\u0e30\u0e44\u0e23\nMode \u0e17\u0e35\u0e48\u0e40\u0e1b\u0e47\u0e19\u0e44\u0e1b\u0e44\u0e14\u0e49\nupdate_ticket\nquery_ticket\ntoday_summary\nquery_site\nunknown", "height": 176, "width": 198 }, "type": "n8n-nodes-base.stickyNote", "position": [ -752, -528 ], "typeVersion": 1, "id": "f08ac93a-7583-4a08-9cf3-0eed2de124cc", "name": "Sticky Note14" }, { "parameters": { "content": "4\ufe0f\u20e3 Parse JSON\n\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e27\u0e48\u0e32:\nJSON \u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\nKey \u0e04\u0e23\u0e1a\n\u0e16\u0e49\u0e32\u0e44\u0e21\u0e48\u0e04\u0e23\u0e1a \u2192 \u0e41\u0e08\u0e49\u0e07 Error", "height": 128, "width": 176 }, "type": "n8n-nodes-base.stickyNote", "position": [ -224, -528 ], "typeVersion": 1, "id": "9e4b6720-3a23-4c9e-83cc-38a3ac1aa5f9", "name": "Sticky Note15" }, { "parameters": { "content": "6\ufe0f\u20e3 \u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01 Google Sheet\n\n\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25 Ticket \u0e25\u0e07 Sheet \u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34", "height": 240, "width": 256 }, "type": "n8n-nodes-base.stickyNote", "position": [ 208, -528 ], "typeVersion": 1, "id": "aff9bf00-e111-41cd-8d25-da6643790ef8", "name": "Sticky Note3" }, { "parameters": { "content": "\u0e43\u0e0a\u0e49 \u201c\u0e40\u0e09\u0e1e\u0e32\u0e30\u0e01\u0e23\u0e13\u0e35\u201d \u0e17\u0e35\u0e48 AI Agent \u0e2a\u0e48\u0e07\u0e04\u0e48\u0e32\u0e2d\u0e2d\u0e01\u0e21\u0e32\u0e40\u0e1b\u0e47\u0e19 string \u0e40\u0e17\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19", "height": 176, "width": 208 }, "type": "n8n-nodes-base.stickyNote", "position": [ 64, -272 ], "typeVersion": 1, "id": "25cb4016-f821-498d-9cbe-d2e8c9684141", "name": "Sticky Note16" }, { "parameters": { "content": "\u0e40\u0e40\u0e08\u0e49\u0e07 errror", "width": 150, "color": 3 }, "type": "n8n-nodes-base.stickyNote", "position": [ 1520, 32 ], "typeVersion": 1, "id": "ade5d5e1-ab63-4750-a836-b9ba73a0b1aa", "name": "Sticky Note17" }, { "parameters": { "content": "# \ud83d\ude80 Ticket Automation Workflow\n\n## 1) LINE Trigger\n- \u0e23\u0e2d\u0e07\u0e23\u0e31\u0e1a Private Chat \u0e41\u0e25\u0e30 Group\n- \u0e43\u0e0a\u0e49 userId / groupId \u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34\n- Trigger \u0e40\u0e21\u0e37\u0e48\u0e2d\u0e21\u0e35 message event\n\n## 2) Mode Detection\n- \u0e15\u0e23\u0e27\u0e08\u0e2b\u0e32 TT\\d+\n- \u0e41\u0e22\u0e01\u0e42\u0e2b\u0e21\u0e14:\n - update_ticket\n - query_ticket\n - today_summary\n - query_site\n\n## 3) AI Parsing (Gemini)\n- \u0e41\u0e1b\u0e25\u0e07\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e40\u0e1b\u0e47\u0e19 Flat JSON \u0e40\u0e17\u0e48\u0e32\u0e19\u0e31\u0e49\u0e19\n- \u0e2b\u0e49\u0e32\u0e21\u0e21\u0e35 Markdown / \u0e2b\u0e49\u0e32\u0e21\u0e21\u0e35 Text \u0e40\u0e01\u0e34\u0e19\n- \u0e04\u0e37\u0e19\u0e04\u0e48\u0e32 null \u0e2b\u0e32\u0e01\u0e44\u0e21\u0e48\u0e1e\u0e1a\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\n- Regex \u0e17\u0e35\u0e48\u0e43\u0e0a\u0e49:\n - TT\\d+\n - NSA1\u2013NSA4\n - !Go#HH:mm\n - !Star#HH:mm\n - !Done#HH:mm\n\n## 4) JSON Validation\n- Parse string \u2192 JSON\n- \u0e15\u0e23\u0e27\u0e08\u0e04\u0e23\u0e1a 9 fields:\n - ticket_no\n - severity\n - fault_date\n - expected_date\n - owner\n - go_time\n - start_time\n - done_time\n - status\n- \u0e16\u0e49\u0e32\u0e42\u0e04\u0e23\u0e07\u0e2a\u0e23\u0e49\u0e32\u0e07\u0e1c\u0e34\u0e14 \u2192 \u0e2a\u0e48\u0e07 Error \u0e01\u0e25\u0e31\u0e1a LINE\n\n## 5) SLA Calculation\n- NSA1 = 4 \u0e0a\u0e21.\n- NSA2 = 8 \u0e0a\u0e21.\n- NSA3 = 14 \u0e0a\u0e21.\n- NSA4 = 24 \u0e0a\u0e21.\n- \u0e04\u0e33\u0e19\u0e27\u0e13 ExpectedDate \u0e2d\u0e31\u0e15\u0e42\u0e19\u0e21\u0e31\u0e15\u0e34 (Asia/Bangkok)\n\n## 6) Auto Status Logic\n- done_time \u2192 Done\n- start_time \u2192 In Progress\n- go_time \u2192 On Site\n- \u0e44\u0e21\u0e48\u0e21\u0e35\u0e40\u0e27\u0e25\u0e32 \u2192 Open\n\n## 7) Google Sheets Integration\n- Append Row\n- Auto Retry \u0e40\u0e21\u0e37\u0e48\u0e2d Fail\n- \u0e16\u0e49\u0e32 Error \u2192 \u0e41\u0e08\u0e49\u0e07\u0e40\u0e15\u0e37\u0e2d\u0e19\u0e01\u0e25\u0e31\u0e1a LINE\n\n## 8) LINE Summary Response\n\u0e41\u0e2a\u0e14\u0e07\u0e1c\u0e25:\n- Ticket No\n- Severity (\u0e1e\u0e23\u0e49\u0e2d\u0e21 Emoji)\n- Fault Date\n- Expected Date\n- Go / Start / Done\n- Status", "height": 1680, "width": 960, "color": 7 }, "type": "n8n-nodes-base.stickyNote", "position": [ 2400, -352 ], "typeVersion": 1, "id": "b5db10f0-6969-44cf-ac75-79322dd7d155", "name": "Sticky Note18" }, { "parameters": { "operation": "send", "to": "={{$node[\"Line Messaging Trigger\"].json.source.groupId || $node[\"Line Messaging Trigger\"].json.source.userId}}", "messages": { "values": [ { "quoteToken": "= {\n \"text\": \"\u26a0\ufe0f \u0e23\u0e30\u0e1a\u0e1a\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e21\u0e35\u0e1b\u0e31\u0e0d\u0e2b\u0e32\u0e0a\u0e31\u0e48\u0e27\u0e04\u0e23\u0e32\u0e27 \u0e01\u0e23\u0e38\u0e13\u0e32\u0e25\u0e2d\u0e07\u0e43\u0e2b\u0e21\u0e48\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07\"\n }\n ]\n}", "text": "\u26a0\ufe0f \u0e23\u0e30\u0e1a\u0e1a\u0e44\u0e21\u0e48\u0e2a\u0e32\u0e21\u0e32\u0e23\u0e16\u0e1a\u0e31\u0e19\u0e17\u0e36\u0e01 Ticket \u0e44\u0e14\u0e49\n\n\u0e2a\u0e32\u0e40\u0e2b\u0e15\u0e38:\n{{$json.message || \"\u0e02\u0e49\u0e2d\u0e21\u0e39\u0e25\u0e44\u0e21\u0e48\u0e16\u0e39\u0e01\u0e15\u0e49\u0e2d\u0e07\"}}\n\n\u0e01\u0e23\u0e38\u0e13\u0e32\u0e15\u0e23\u0e27\u0e08\u0e2a\u0e2d\u0e1a\u0e23\u0e39\u0e1b\u0e41\u0e1a\u0e1a\u0e02\u0e49\u0e2d\u0e04\u0e27\u0e32\u0e21\u0e2d\u0e35\u0e01\u0e04\u0e23\u0e31\u0e49\u0e07" } ] } }, "type": "@aotoki/n8n-nodes-line-messaging.lineMessaging", "typeVersion": 1, "position": [ 1696, -80 ], "id": "3320e5be-33c8-4ab7-847b-1edb23522487", "name": "Line Messaging SendError", "credentials": { "lineMessagingApi": { "name": "" } } } ], "connections": { "AI Agent": { "main": [ [ { "node": "Merge User", "type": "main", "index": 0 } ] ] }, "Simple Memory": { "ai_memory": [ [ { "node": "AI Agent", "type": "ai_memory", "index": 0 } ] ] }, "Line Messaging Trigger": { "main": [ [ { "node": "Detect Mode", "type": "main", "index": 0 } ] ] }, "Google Gemini Chat Model": { "ai_languageModel": [ [ { "node": "AI Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Code in JavaScript1": { "main": [ [] ] }, "Tools Sheet": { "ai_tool": [ [] ] }, "Detect Mode": { "main": [ [ { "node": "Code ViewError", "type": "main", "index": 0 } ] ] }, "IF - Query Mode": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ], [] ] }, "Merge User": { "main": [ [ { "node": "Parse Final JSON", "type": "main", "index": 0 } ] ] }, "Parse Final JSON": { "main": [ [ { "node": "If", "type": "main", "index": 0 } ] ] }, "Get row(s) in Google Sheets": { "ai_tool": [ [] ] }, "If": { "main": [ [ { "node": "Edit Fields", "type": "main", "index": 0 } ], [ { "node": "Code in JavaScript", "type": "main", "index": 0 } ] ] }, "Line Messaging": { "main": [ [] ] }, "Edit Fields": { "main": [ [ { "node": "Append row in sheet", "type": "main", "index": 0 } ] ] }, "Append row in sheet": { "main": [ [ { "node": "Normalize Ticket Data", "type": "main", "index": 0 } ], [ { "node": "Line Messaging SendError", "type": "main", "index": 0 } ] ] }, "Normalize Ticket Data": { "main": [ [ { "node": "Line Messaging", "type": "main", "index": 0 } ] ] }, "Code ViewError": { "main": [ [ { "node": "AI Agent", "type": "main", "index": 0 } ] ] }, "Line Messaging3": { "main": [ [] ] }, "Code in JavaScript": { "main": [ [ { "node": "Line Messaging3", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "binaryMode": "separate", "availableInMCP": false, "timeSavedMode": "dynamic", "timezone": "Asia/Bangkok", "saveExecutionProgress": true, "callerPolicy": "workflowsFromSameOwner", "executionTimeout": 20 }, "versionId": "d2c835df-7d55-4057-b6c7-0b69fd7345ae", "meta": { "templateCredsSetupCompleted": true }, "id": "eBWvIYsLeHOdknvh", "tags": [] }