{ "name": "Outbound AI Voice Call Orchestration - Portfolio", "nodes": [ { "parameters": { "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Dialer Settings", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "options": { "returnFirstMatch": true } }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ -368, -144 ], "id": "51ee7bbf-32c9-4e81-bb43-068134b683e4", "name": "Read Dialer Settings", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Outbound Queue", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "filtersUI": { "values": [ { "lookupColumn": "Automation Status\n", "lookupValue": "Calling" } ] }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ -176, -144 ], "id": "439f2c46-dd51-4415-88c8-87a54d01ef82", "name": "Read Queue Status", "alwaysOutputData": true, "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "operation": "update", "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Outbound Queue", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "columns": { "mappingMode": "defineBelow", "value": { "Call Attempts\n": "={{ Number($json[\"Call Attempts\"] || 0) + 1 }}", "Automation Status\n": "Calling", "Customer ID": "={{ $json[\"Customer ID\"] }}" }, "matchingColumns": [ "Customer ID" ], "schema": [ { "id": "Call Queue Rank", "displayName": "Call Queue Rank", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer ID", "displayName": "Customer ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Customer Phone", "displayName": "Customer Phone", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Score", "displayName": "Call Priority Score", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Level", "displayName": "Call Priority Level", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective", "displayName": "Call Objective", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective Details", "displayName": "Call Objective Details", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Action", "displayName": "Package Recommendation Action", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Known Package", "displayName": "Last Known Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package", "displayName": "Recommended Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package Price", "displayName": "Recommended Package Price", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Reason", "displayName": "Package Recommendation Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Sales Angle", "displayName": "Call Sales Angle", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Opening Guidance", "displayName": "Call Opening Guidance", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Probability %", "displayName": "Return Probability %", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Risk Segment", "displayName": "Return Risk Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Value Segment", "displayName": "Customer Value Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Frequency Segment", "displayName": "Customer Frequency Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Inactivity Segment", "displayName": "Inactivity Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Automation Status\n", "displayName": "Automation Status\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Call Attempts\n", "displayName": "Call Attempts\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Last Call ID\n", "displayName": "Last Call ID\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Call Time", "displayName": "Last Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Next Call Time", "displayName": "Next Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Requested", "displayName": "WhatsApp Requested", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Status", "displayName": "WhatsApp Status", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Days Since Last Order", "displayName": "Days Since Last Order", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Orders To Date", "displayName": "Total Orders To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Spend To Date", "displayName": "Total Spend To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer AOV To Date", "displayName": "Customer AOV To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Orders", "displayName": "Recent 90-Day Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Spend", "displayName": "Recent 90-Day Spend", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Online Orders", "displayName": "Recent 90-Day Online Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent Online Order Ratio", "displayName": "Recent Online Order Ratio", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Covered Laundry Quantity", "displayName": "Recent 90-Day Covered Laundry Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Blanket Quantity", "displayName": "Recent 90-Day Blanket Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Shoe Quantity", "displayName": "Recent 90-Day Shoe Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Reason", "displayName": "Call Priority Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Dynamic Call Brief", "displayName": "Dynamic Call Brief", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "row_number", "displayName": "row_number", "required": false, "defaultMatch": false, "display": true, "type": "number", "canBeUsedToMatch": true, "readOnly": true, "removed": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ 16, 160 ], "id": "7b10b565-f3de-4f40-b781-40d0df3b83d7", "name": "Mark Customer As Calling1", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "jsCode": "const settings = $('Read Dialer Settings').first().json;\n\n// \u062a\u062c\u0627\u0647\u0644 \u0627\u0644\u0639\u0646\u0635\u0631 \u0627\u0644\u0641\u0627\u0631\u063a \u0627\u0644\u0646\u0627\u062a\u062c \u0639\u0646 Always Output Data\nconst activeCalls = $input\n .all()\n .filter(item => item.json && Object.keys(item.json).length > 0)\n .length;\n\nconst maxConcurrentCalls = Number(\n settings['Max Concurrent Calls'] || 0\n);\n\nconst rawDialerEnabled = settings['Dialer Enabled'];\n\nconst dialerEnabled =\n rawDialerEnabled === true ||\n rawDialerEnabled === 1 ||\n ['TRUE', 'YES', '1', 'ON'].includes(\n String(rawDialerEnabled ?? '').trim().toUpperCase()\n );\n\nconst availableSlots = dialerEnabled\n ? Math.max(0, maxConcurrentCalls - activeCalls)\n : 0;\n\nreturn [\n {\n json: {\n dialer_enabled: dialerEnabled,\n max_concurrent_calls: maxConcurrentCalls,\n active_calls: activeCalls,\n available_slots: availableSlots\n }\n }\n];" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ 16, -144 ], "id": "78bcb43e-c5ca-47cf-b8b4-acc0443fc49f", "name": "Calculate Available Slots" }, { "parameters": { "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Call Results", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "filtersUI": { "values": [ { "lookupColumn": "call_date_saudi", "lookupValue": "={{ $now.setZone('Asia/Riyadh').toFormat('yyyy-MM-dd') }}" } ] }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ -368, 16 ], "id": "f32a2fb4-c9a6-4479-8663-039d5c76d768", "name": "Read Today Call Results", "alwaysOutputData": true, "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "jsCode": "const settings = $('Read Dialer Settings').first().json;\nconst slotData = $('Calculate Available Slots').first().json;\n\n// --------------------------------------------------\n// 1) \u062d\u0633\u0627\u0628 \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0646\u062a\u0647\u064a\u0629 \u0627\u0644\u064a\u0648\u0645\n// --------------------------------------------------\n\n// \u0646\u062a\u062c\u0627\u0647\u0644 \u0627\u0644\u0639\u0646\u0635\u0631 \u0627\u0644\u0641\u0627\u0631\u063a \u0627\u0644\u0646\u0627\u062a\u062c \u0639\u0646 Always Output Data\nconst finishedCallsToday = $input\n .all()\n .filter(\n item =>\n item.json &&\n Object.keys(item.json).length > 0\n )\n .length;\n\n\n// --------------------------------------------------\n// 2) \u0642\u0631\u0627\u0621\u0629 \u0625\u0639\u062f\u0627\u062f\u0627\u062a \u0627\u0644\u062f\u0627\u064a\u0627\u0644\u0631\n// --------------------------------------------------\n\nconst dailyCallLimit = Number(\n settings['Daily Call Limit'] || 0\n);\n\nconst activeCalls = Number(\n slotData.active_calls || 0\n);\n\nconst availableSlots = Number(\n slotData.available_slots || 0\n);\n\nconst dialerEnabled =\n slotData.dialer_enabled === true;\n\nconst callingStartTime =\n settings['Calling Start Time'];\n\nconst callingEndTime =\n settings['Calling End Time'];\n\n\n// --------------------------------------------------\n// 3) \u062a\u062d\u0648\u064a\u0644 \u0648\u0642\u062a \u0627\u0644\u0634\u064a\u062a \u0625\u0644\u0649 \u0639\u062f\u062f \u062f\u0642\u0627\u0626\u0642\n// --------------------------------------------------\n\nfunction timeToMinutes(value) {\n if (value === null || value === undefined || value === '') {\n return null;\n }\n\n // \u0641\u064a \u062d\u0627\u0644 \u0623\u0631\u062c\u0639 Google Sheets \u0627\u0644\u0648\u0642\u062a \u0643\u0631\u0642\u0645 \u0639\u0634\u0631\u064a\n if (typeof value === 'number') {\n if (value >= 0 && value < 1) {\n return Math.round(value * 24 * 60) % 1440;\n }\n }\n\n const text = String(value).trim().toUpperCase();\n\n // \u064a\u062f\u0639\u0645 10:00 \u064810:00:00 \u064810:00 AM\n const match = text.match(\n /^(\\d{1,2}):(\\d{2})(?::\\d{2})?\\s*(AM|PM)?$/\n );\n\n if (!match) {\n return null;\n }\n\n let hours = Number(match[1]);\n const minutes = Number(match[2]);\n const period = match[3];\n\n if (\n Number.isNaN(hours) ||\n Number.isNaN(minutes) ||\n minutes < 0 ||\n minutes > 59\n ) {\n return null;\n }\n\n if (period === 'AM' && hours === 12) {\n hours = 0;\n }\n\n if (period === 'PM' && hours < 12) {\n hours += 12;\n }\n\n if (hours < 0 || hours > 23) {\n return null;\n }\n\n return (hours * 60) + minutes;\n}\n\n\n// --------------------------------------------------\n// 4) \u0627\u0644\u062a\u062d\u0642\u0642 \u0645\u0646 \u0633\u0627\u0639\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0628\u062a\u0648\u0642\u064a\u062a \u0627\u0644\u0633\u0639\u0648\u062f\u064a\u0629\n// --------------------------------------------------\n\nconst nowSaudi = $now.setZone('Asia/Riyadh');\n\nconst currentMinutes =\n (nowSaudi.hour * 60) + nowSaudi.minute;\n\nconst startMinutes =\n timeToMinutes(callingStartTime);\n\nconst endMinutes =\n timeToMinutes(callingEndTime);\n\nlet withinCallingHours = false;\n\nif (\n startMinutes !== null &&\n endMinutes !== null\n) {\n if (startMinutes < endMinutes) {\n // \u0645\u062b\u0627\u0644: 10:00 \u0625\u0644\u0649 18:00\n withinCallingHours =\n currentMinutes >= startMinutes &&\n currentMinutes < endMinutes;\n } else if (startMinutes > endMinutes) {\n // \u064a\u062f\u0639\u0645 \u0648\u0642\u062a\u064b\u0627 \u064a\u0639\u0628\u0631 \u0645\u0646\u062a\u0635\u0641 \u0627\u0644\u0644\u064a\u0644\n // \u0645\u062b\u0627\u0644: 20:00 \u0625\u0644\u0649 02:00\n withinCallingHours =\n currentMinutes >= startMinutes ||\n currentMinutes < endMinutes;\n } else {\n // \u0644\u0648 \u0648\u0642\u062a \u0627\u0644\u0628\u062f\u0627\u064a\u0629 \u0648\u0627\u0644\u0646\u0647\u0627\u064a\u0629 \u0645\u062a\u0633\u0627\u0648\u064a\u0627\u0646\n // \u0646\u0639\u062a\u0628\u0631 \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0645\u0633\u0645\u0648\u062d\u064b\u0627 \u0637\u0648\u0627\u0644 \u0627\u0644\u064a\u0648\u0645\n withinCallingHours = true;\n }\n}\n\n\n// --------------------------------------------------\n// 5) \u062d\u0633\u0627\u0628 \u0627\u0644\u062d\u062f \u0627\u0644\u064a\u0648\u0645\u064a\n// --------------------------------------------------\n\n// \u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u064a\u0648\u0645 = \u0627\u0644\u0645\u0646\u062a\u0647\u064a\u0629 \u0627\u0644\u064a\u0648\u0645 + \u0627\u0644\u0634\u063a\u0627\u0644\u0629 \u062d\u0627\u0644\u064a\u064b\u0627\nconst callsStartedToday =\n finishedCallsToday + activeCalls;\n\nconst remainingDailyCalls = Math.max(\n 0,\n dailyCallLimit - callsStartedToday\n);\n\n\n// --------------------------------------------------\n// 6) \u062a\u062d\u062f\u064a\u062f \u0639\u062f\u062f \u0627\u0644\u0645\u0643\u0627\u0644\u0645\u0627\u062a \u0627\u0644\u0645\u0633\u0645\u0648\u062d \u0628\u062f\u0624\u0647\u0627 \u0627\u0644\u0622\u0646\n// --------------------------------------------------\n\nconst callsToStart =\n dialerEnabled && withinCallingHours\n ? Math.max(\n 0,\n Math.min(\n availableSlots,\n remainingDailyCalls\n )\n )\n : 0;\n\n\n// --------------------------------------------------\n// 7) \u0625\u062e\u0631\u0627\u062c \u0627\u0644\u0646\u062a\u064a\u062c\u0629\n// --------------------------------------------------\n\nreturn [\n {\n json: {\n dialer_enabled: dialerEnabled,\n\n calling_start_time: String(\n callingStartTime ?? ''\n ),\n\n calling_end_time: String(\n callingEndTime ?? ''\n ),\n\n current_time_saudi:\n nowSaudi.toFormat('HH:mm'),\n\n within_calling_hours:\n withinCallingHours,\n\n max_concurrent_calls: Number(\n slotData.max_concurrent_calls || 0\n ),\n\n active_calls: activeCalls,\n available_slots: availableSlots,\n\n daily_call_limit: dailyCallLimit,\n finished_calls_today: finishedCallsToday,\n calls_started_today: callsStartedToday,\n remaining_daily_calls: remainingDailyCalls,\n\n calls_to_start: callsToStart\n }\n }\n];" }, "type": "n8n-nodes-base.code", "typeVersion": 2, "position": [ -176, 16 ], "id": "5a8b5354-3ffb-4749-8ffc-c9cd511491d8", "name": "Calculate Dialer Capacity" }, { "parameters": { "conditions": { "options": { "caseSensitive": true, "leftValue": "", "typeValidation": "strict", "version": 3 }, "conditions": [ { "id": "575c567b-7e00-4f1d-9b6a-fa3a15e05adc", "leftValue": "={{ $json.calls_to_start }}", "rightValue": 0, "operator": { "type": "number", "operation": "gt" } } ], "combinator": "and" }, "options": {} }, "type": "n8n-nodes-base.if", "typeVersion": 2.3, "position": [ 16, 16 ], "id": "84d73dcf-8344-42c7-b963-82bfdc4cb6a6", "name": "Can Start Calls?" }, { "parameters": { "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Outbound Queue", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "filtersUI": { "values": [ { "lookupColumn": "Automation Status\n", "lookupValue": "Pending" } ] }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ -368, 160 ], "id": "dcedc400-2953-4fa9-a28a-147f8baa6f6b", "name": "Get Pending Customers", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "maxItems": "={{ $('Calculate Dialer Capacity').first().json.calls_to_start }}" }, "type": "n8n-nodes-base.limit", "typeVersion": 1, "position": [ -176, 160 ], "id": "6e9a4306-5cd5-4afa-ad1c-d76e3d301947", "name": "Limit Customers to Call" }, { "parameters": { "method": "POST", "url": "https://api.retellai.com/v2/create-phone-call", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "sendBody": true, "specifyBody": "json", "jsonBody": "={\n \"from_number\": \"+15550000000\",\n \"to_number\": \"{{ '+' + String($('Limit Customers to Call').item.json['Customer Phone']).replace(/\\\\D/g, '') }}\",\n \"metadata\": {\n \"customer_id\": \"{{ String($('Limit Customers to Call').item.json['Customer ID']) }}\",\n \"customer_phone\": \"{{ '+' + String($('Limit Customers to Call').item.json['Customer Phone']).replace(/\\\\D/g, '') }}\",\n \"call_queue_rank\": \"{{ String($('Limit Customers to Call').item.json['Call Queue Rank']) }}\"\n },\n \"retell_llm_dynamic_variables\": {\n \"customer_id\": \"{{ String($('Limit Customers to Call').item.json['Customer ID']) }}\",\n \"customer_phone\": \"{{ '+' + String($('Limit Customers to Call').item.json['Customer Phone']).replace(/\\\\D/g, '') }}\",\n \"call_objective\": \"{{ String($('Limit Customers to Call').item.json['Call Objective']) }}\",\n \"recommended_package\": \"{{ String($('Limit Customers to Call').item.json['Recommended Package']) }}\",\n \"package_reason\": \"{{ String($('Limit Customers to Call').item.json['Package Recommendation Reason']) }}\",\n \"sales_angle\": \"{{ String($('Limit Customers to Call').item.json['Call Sales Angle']) }}\"\n }\n}", "options": {} }, "type": "n8n-nodes-base.httpRequest", "typeVersion": 4.4, "position": [ 224, 160 ], "id": "da6ea860-5dbb-46b8-861b-4c6451135c71", "name": "Create Retell Call", "credentials": { "httpHeaderAuth": { "name": "" } }, "onError": "continueErrorOutput" }, { "parameters": { "operation": "update", "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Outbound Queue", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "columns": { "mappingMode": "defineBelow", "value": { "Customer ID": "={{ $json.metadata.customer_id }}", "Last Call ID\n": "={{ $json.call_id }}", "Last Call Time": "={{ $now.setZone('Asia/Riyadh').toFormat('yyyy-MM-dd HH:mm:ss') }}" }, "matchingColumns": [ "Customer ID" ], "schema": [ { "id": "Call Queue Rank", "displayName": "Call Queue Rank", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer ID", "displayName": "Customer ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Customer Phone", "displayName": "Customer Phone", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Score", "displayName": "Call Priority Score", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Level", "displayName": "Call Priority Level", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective", "displayName": "Call Objective", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective Details", "displayName": "Call Objective Details", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Action", "displayName": "Package Recommendation Action", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Known Package", "displayName": "Last Known Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package", "displayName": "Recommended Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package Price", "displayName": "Recommended Package Price", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Reason", "displayName": "Package Recommendation Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Sales Angle", "displayName": "Call Sales Angle", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Opening Guidance", "displayName": "Call Opening Guidance", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Probability %", "displayName": "Return Probability %", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Risk Segment", "displayName": "Return Risk Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Value Segment", "displayName": "Customer Value Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Frequency Segment", "displayName": "Customer Frequency Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Inactivity Segment", "displayName": "Inactivity Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Automation Status\n", "displayName": "Automation Status\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Attempts\n", "displayName": "Call Attempts\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Call ID\n", "displayName": "Last Call ID\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Last Call Time", "displayName": "Last Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Next Call Time", "displayName": "Next Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Requested", "displayName": "WhatsApp Requested", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Status", "displayName": "WhatsApp Status", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Days Since Last Order", "displayName": "Days Since Last Order", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Orders To Date", "displayName": "Total Orders To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Spend To Date", "displayName": "Total Spend To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer AOV To Date", "displayName": "Customer AOV To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Orders", "displayName": "Recent 90-Day Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Spend", "displayName": "Recent 90-Day Spend", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Online Orders", "displayName": "Recent 90-Day Online Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent Online Order Ratio", "displayName": "Recent Online Order Ratio", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Covered Laundry Quantity", "displayName": "Recent 90-Day Covered Laundry Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Blanket Quantity", "displayName": "Recent 90-Day Blanket Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Shoe Quantity", "displayName": "Recent 90-Day Shoe Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Reason", "displayName": "Call Priority Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Dynamic Call Brief", "displayName": "Dynamic Call Brief", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "row_number", "displayName": "row_number", "required": false, "defaultMatch": false, "display": true, "type": "number", "canBeUsedToMatch": true, "readOnly": true, "removed": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ 480, 16 ], "id": "eea8f854-76da-49c0-bfe4-f03bd79d018c", "name": "Save Created Call.", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "operation": "update", "documentId": { "__rl": true, "value": "YOUR_GOOGLE_SHEET_ID", "mode": "list", "cachedResultName": "Portfolio Demo Data", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit" }, "sheetName": { "__rl": true, "value": "YOUR_SHEET_GID", "mode": "list", "cachedResultName": "Outbound Queue", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID" }, "columns": { "mappingMode": "defineBelow", "value": { "Customer ID": "={{ $('Limit Customers to Call').item.json['Customer ID'] }}", "Automation Status\n": "Call Failed" }, "matchingColumns": [ "Customer ID" ], "schema": [ { "id": "Call Queue Rank", "displayName": "Call Queue Rank", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer ID", "displayName": "Customer ID", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Customer Phone", "displayName": "Customer Phone", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Score", "displayName": "Call Priority Score", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Level", "displayName": "Call Priority Level", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective", "displayName": "Call Objective", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Objective Details", "displayName": "Call Objective Details", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Action", "displayName": "Package Recommendation Action", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Known Package", "displayName": "Last Known Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package", "displayName": "Recommended Package", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recommended Package Price", "displayName": "Recommended Package Price", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Package Recommendation Reason", "displayName": "Package Recommendation Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Sales Angle", "displayName": "Call Sales Angle", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Opening Guidance", "displayName": "Call Opening Guidance", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Probability %", "displayName": "Return Probability %", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Return Risk Segment", "displayName": "Return Risk Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Value Segment", "displayName": "Customer Value Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer Frequency Segment", "displayName": "Customer Frequency Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Inactivity Segment", "displayName": "Inactivity Segment", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Automation Status\n", "displayName": "Automation Status\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": false }, { "id": "Call Attempts\n", "displayName": "Call Attempts\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Call ID\n", "displayName": "Last Call ID\n", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Last Call Time", "displayName": "Last Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Next Call Time", "displayName": "Next Call Time", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Requested", "displayName": "WhatsApp Requested", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "WhatsApp Status", "displayName": "WhatsApp Status", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Days Since Last Order", "displayName": "Days Since Last Order", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Orders To Date", "displayName": "Total Orders To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Total Spend To Date", "displayName": "Total Spend To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Customer AOV To Date", "displayName": "Customer AOV To Date", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Orders", "displayName": "Recent 90-Day Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Spend", "displayName": "Recent 90-Day Spend", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Online Orders", "displayName": "Recent 90-Day Online Orders", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent Online Order Ratio", "displayName": "Recent Online Order Ratio", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Covered Laundry Quantity", "displayName": "Recent 90-Day Covered Laundry Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Blanket Quantity", "displayName": "Recent 90-Day Blanket Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Recent 90-Day Shoe Quantity", "displayName": "Recent 90-Day Shoe Quantity", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Call Priority Reason", "displayName": "Call Priority Reason", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "Dynamic Call Brief", "displayName": "Dynamic Call Brief", "required": false, "defaultMatch": false, "display": true, "type": "string", "canBeUsedToMatch": true, "removed": true }, { "id": "row_number", "displayName": "row_number", "required": false, "defaultMatch": false, "display": true, "type": "number", "canBeUsedToMatch": true, "readOnly": true, "removed": true } ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {} }, "type": "n8n-nodes-base.googleSheets", "typeVersion": 4.7, "position": [ 480, 304 ], "id": "2be25c7d-8a66-438c-87f9-6ea302134136", "name": "Update row in sheet", "credentials": { "googleSheetsOAuth2Api": { "name": "" } } }, { "parameters": { "rule": { "interval": [ {} ] } }, "type": "n8n-nodes-base.scheduleTrigger", "typeVersion": 1.3, "position": [ -592, -144 ], "id": "977a823a-9790-42cb-865f-efae16dfb855", "name": "Schedule Trigger" } ], "connections": { "Read Dialer Settings": { "main": [ [ { "node": "Read Queue Status", "type": "main", "index": 0 } ] ] }, "Mark Customer As Calling1": { "main": [ [ { "node": "Create Retell Call", "type": "main", "index": 0 } ] ] }, "Read Queue Status": { "main": [ [ { "node": "Calculate Available Slots", "type": "main", "index": 0 } ] ] }, "Calculate Available Slots": { "main": [ [ { "node": "Read Today Call Results", "type": "main", "index": 0 } ] ] }, "Read Today Call Results": { "main": [ [ { "node": "Calculate Dialer Capacity", "type": "main", "index": 0 } ] ] }, "Calculate Dialer Capacity": { "main": [ [ { "node": "Can Start Calls?", "type": "main", "index": 0 } ] ] }, "Can Start Calls?": { "main": [ [ { "node": "Get Pending Customers", "type": "main", "index": 0 } ] ] }, "Get Pending Customers": { "main": [ [ { "node": "Limit Customers to Call", "type": "main", "index": 0 } ] ] }, "Limit Customers to Call": { "main": [ [ { "node": "Mark Customer As Calling1", "type": "main", "index": 0 } ] ] }, "Create Retell Call": { "main": [ [ { "node": "Save Created Call.", "type": "main", "index": 0 } ], [ { "node": "Update row in sheet", "type": "main", "index": 0 } ] ] }, "Schedule Trigger": { "main": [ [ { "node": "Read Dialer Settings", "type": "main", "index": 0 } ] ] } }, "active": false, "settings": { "executionOrder": "v1", "binaryMode": "separate" }, "meta": { "templateCredsSetupCompleted": true }, "tags": [] }