{ "id": "qCkUvj4OOWU2xYJL", "meta": { "templateCredsSetupCompleted": true }, "name": "The Feedback Sorter", "tags": [], "nodes": [ { "id": "f4e83430-9431-49c6-8b8f-ad81ed27ba4d", "name": "03 | Filter only where status is new", "type": "n8n-nodes-base.filter", "position": [ 16, -224 ], "parameters": { "options": {}, "conditions": { "options": { "version": 3, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "or", "conditions": [ { "id": "dbb899f6-4038-4507-9a25-d9b99986a45e", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.Status.toLowerCase() }}", "rightValue": "new" } ] } }, "typeVersion": 2.3 }, { "id": "cc3375bd-c4d0-4ad4-b839-1302e5077901", "name": "04 | Rating wise Routing", "type": "n8n-nodes-base.switch", "position": [ 240, -240 ], "parameters": { "rules": { "values": [ { "outputKey": "Positive Rating", "conditions": { "options": { "version": 3, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "af33e875-effd-42dd-a554-336441dff639", "operator": { "type": "number", "operation": "gte" }, "leftValue": "={{ $json['Rating'] }}", "rightValue": 4 } ] }, "renameOutput": true }, { "outputKey": "Neutral Rating", "conditions": { "options": { "version": 3, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "059133eb-0107-4385-9161-4e5c0c1df066", "operator": { "type": "number", "operation": "equals" }, "leftValue": "={{ $json['Rating'] }}", "rightValue": 3 } ] }, "renameOutput": true }, { "outputKey": "Negative Rating", "conditions": { "options": { "version": 3, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "60e11b7d-9a51-4599-a29d-2d058142af73", "operator": { "type": "number", "operation": "lte" }, "leftValue": "={{ $json['Rating'] }}", "rightValue": 2 } ] }, "renameOutput": true } ] }, "options": {} }, "typeVersion": 3.4 }, { "id": "aa1e9a3e-a9cc-43dd-b19d-74f5e43ab1ec", "name": "05 | Add in Testimonial sheet", "type": "n8n-nodes-base.googleSheets", "position": [ 464, -368 ], "parameters": { "columns": { "value": { "Name": "={{ $json.Name }}", "Email": "={{ $json.Email }}", "Rating": "={{ $json['Rating'] }}", "Feedback": "={{ $json.Feedback }}" }, "schema": [ { "id": "Name", "type": "string", "display": true, "required": false, "displayName": "Name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Email", "type": "string", "display": true, "required": false, "displayName": "Email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Feedback", "type": "string", "display": true, "required": false, "displayName": "Feedback", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Rating", "type": "string", "display": true, "required": false, "displayName": "Rating", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "append", "sheetName": { "__rl": true, "mode": "list", "value": 1672786444, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit#gid=1672786444", "cachedResultName": "testimoniels" }, "documentId": { "__rl": true, "mode": "list", "value": "1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit?usp=drivesdk", "cachedResultName": "Feedback" } }, "credentials": { "googleSheetsOAuth2Api": { "name": "" } }, "typeVersion": 4.7 }, { "id": "6c945990-e524-4657-9745-43860965adad", "name": "07 | Update status is processed", "type": "n8n-nodes-base.googleSheets", "position": [ 576, -224 ], "parameters": { "columns": { "value": { "Name": "={{ $json.Name }}", "Status": "Processed" }, "schema": [ { "id": "Name", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Email", "type": "string", "display": true, "required": false, "displayName": "Email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Feedback", "type": "string", "display": true, "required": false, "displayName": "Feedback", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Rating", "type": "string", "display": true, "required": false, "displayName": "Rating", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Status", "type": "string", "display": true, "required": false, "displayName": "Status", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "row_number", "type": "number", "display": true, "removed": true, "readOnly": true, "required": false, "displayName": "row_number", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "Name" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "update", "sheetName": { "__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit#gid=0", "cachedResultName": "feedback" }, "documentId": { "__rl": true, "mode": "list", "value": "1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit?usp=drivesdk", "cachedResultName": "Feedback" }, "authentication": "serviceAccount" }, "credentials": { "googleApi": { "name": "" } }, "typeVersion": 4.7 }, { "id": "3995dacc-ba4f-4f2c-8dd2-7c0e09236f02", "name": "02 | Get row from sheet", "type": "n8n-nodes-base.googleSheets", "position": [ -208, -224 ], "parameters": { "options": {}, "sheetName": { "__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit#gid=0", "cachedResultName": "feedback" }, "documentId": { "__rl": true, "mode": "list", "value": "1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit?usp=drivesdk", "cachedResultName": "Feedback" }, "authentication": "serviceAccount" }, "credentials": { "googleApi": { "name": "" } }, "typeVersion": 4.7 }, { "id": "0504083e-3dfb-42fc-9015-d827acc9fdc8", "name": "06 | Update status is processed", "type": "n8n-nodes-base.googleSheets", "position": [ 688, -368 ], "parameters": { "columns": { "value": { "Name": "={{ $json.Name }}", "Status": "Processed" }, "schema": [ { "id": "Name", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Email", "type": "string", "display": true, "required": false, "displayName": "Email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Feedback", "type": "string", "display": true, "required": false, "displayName": "Feedback", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Rating", "type": "string", "display": true, "required": false, "displayName": "Rating", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Status", "type": "string", "display": true, "required": false, "displayName": "Status", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "row_number", "type": "number", "display": true, "removed": true, "readOnly": true, "required": false, "displayName": "row_number", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "Name" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "update", "sheetName": { "__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit#gid=0", "cachedResultName": "feedback" }, "documentId": { "__rl": true, "mode": "list", "value": "1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit?usp=drivesdk", "cachedResultName": "Feedback" }, "authentication": "serviceAccount" }, "credentials": { "googleApi": { "name": "" } }, "typeVersion": 4.7 }, { "id": "f9215d46-fbd8-46d9-b252-b0e78316054e", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -992, -704 ], "parameters": { "width": 672, "height": 320, "content": "## Overview\nThe Feedback Sorter is an automated workflow that processes user feedback from a Google Sheet, categorizes it based on rating, and takes appropriate actions such as storing positive testimonials, notifying support teams for negative feedback, and updating processing status.\n\n### Setup steps \n1. Add your **Google sheets credentials** and choose appropriate sheet that contain Column like **Name, Email, Feedback, Rating, Status**.\n2. Add your **Slack credentials** and select appropriate channel.\n3. Activate the workflow " }, "typeVersion": 1 }, { "id": "75299c14-39aa-4ae4-ad00-90f94fc0bf4e", "name": "01 | Click to Execute workflow", "type": "n8n-nodes-base.manualTrigger", "position": [ -432, -224 ], "parameters": {}, "typeVersion": 1 }, { "id": "c0704cf4-ac7e-42ac-8bbc-355059986295", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 400, -560 ], "parameters": { "color": 7, "width": 496, "height": 528, "content": "## Handle Positive & Neutral Rating \n- Positive feedback is stored in a testimonial sheet for future use.\n- Helps build social proof and improve brand credibility.\n- After storing, the system updates the original record\u2019s status to \"processed\".\n- Ensures no duplicate processing and maintains clean tracking.\n- Neutral feedback status is directly updated to \u201cProcessed.\u201d" }, "typeVersion": 1 }, { "id": "4b6da71f-7a4a-494d-aea0-83400570a1e7", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ -272, -368 ], "parameters": { "color": 7, "width": 448, "height": 320, "content": "## Data collection & Filter\nThis section is responsible for fetching feedback data for processing. it reads user feedback entries from the google sheet and filters only those records that are marked as \"new\" status. " }, "typeVersion": 1 }, { "id": "755503aa-cde0-4554-8163-56a6c3406462", "name": "09 | Send to support channel", "type": "n8n-nodes-base.slack", "position": [ 688, 112 ], "parameters": { "text": "=Negative review by : {{ $json.Name }}\nEmail : {{ $json.Email }}\nRating : {{ $json['Rating'] }}\nFeedback : {{ $json.Feedback }}", "select": "channel", "channelId": { "__rl": true, "mode": "list", "value": "C0APDQMMZUL", "cachedResultName": "support" }, "otherOptions": {} }, "credentials": { "slackApi": { "name": "" } }, "typeVersion": 2.4 }, { "id": "9211d74d-044e-42d0-8542-49bf40e35054", "name": "10 | Update status is processed", "type": "n8n-nodes-base.googleSheets", "position": [ 912, 112 ], "parameters": { "columns": { "value": { "Name": "={{ $('04 | Rating wise Routing').item.json.Name }}", "Status": "Processed" }, "schema": [ { "id": "Name", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Email", "type": "string", "display": true, "required": false, "displayName": "Email", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Feedback", "type": "string", "display": true, "required": false, "displayName": "Feedback", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Rating", "type": "string", "display": true, "required": false, "displayName": "Rating", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Status", "type": "string", "display": true, "required": false, "displayName": "Status", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "row_number", "type": "number", "display": true, "removed": true, "readOnly": true, "required": false, "displayName": "row_number", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "Name" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "update", "sheetName": { "__rl": true, "mode": "list", "value": "gid=0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit#gid=0", "cachedResultName": "feedback" }, "documentId": { "__rl": true, "mode": "list", "value": "1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0", "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1ypc-2vZL-xqD3L93EVwsalvBMxsEA9v9K6vRB2qt0s0/edit?usp=drivesdk", "cachedResultName": "Feedback" }, "authentication": "serviceAccount" }, "credentials": { "googleApi": { "name": "" } }, "typeVersion": 4.7 }, { "id": "08869745-e957-43a7-b6b1-f4e7d9b5d5bf", "name": "08 | Required field for slack message", "type": "n8n-nodes-base.set", "position": [ 448, 112 ], "parameters": { "options": {}, "assignments": { "assignments": [ { "id": "bf801e32-3da1-4316-8875-f490143b6189", "name": "Name", "type": "string", "value": "={{ $json.Name }}" }, { "id": "a016d6c1-10f3-4f8c-8ea7-875eb919e7bf", "name": "Email", "type": "string", "value": "={{ $json.Email }}" }, { "id": "19fcea70-2ff3-4637-a2cf-41953a0cae6a", "name": "Feedback", "type": "string", "value": "={{ $json.Feedback }}" }, { "id": "916e2f34-5a3d-4639-b253-64ee921a77a0", "name": "Rating", "type": "number", "value": "={{ $json['Rating'] }}" } ] } }, "typeVersion": 3.4 }, { "id": "222554da-2e44-47dc-88b5-452c954f524a", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 400, 0 ], "parameters": { "color": 7, "width": 672, "height": 304, "content": "## Handle Negative Rating\n- A message is prepared and sent to the support team via Slack.\n- After sending the message, the feedback entry is marked as \"processed\" in the sheet." }, "typeVersion": 1 } ], "active": false, "settings": { "binaryMode": "separate", "availableInMCP": false, "executionOrder": "v1" }, "versionId": "8c2a77b4-b95c-43e6-b6c2-a698ce2ee9e7", "connections": { "02 | Get row from sheet": { "main": [ [ { "node": "03 | Filter only where status is new", "type": "main", "index": 0 } ] ] }, "04 | Rating wise Routing": { "main": [ [ { "node": "05 | Add in Testimonial sheet", "type": "main", "index": 0 } ], [ { "node": "07 | Update status is processed", "type": "main", "index": 0 } ], [ { "node": "08 | Required field for slack message", "type": "main", "index": 0 } ] ] }, "09 | Send to support channel": { "main": [ [ { "node": "10 | Update status is processed", "type": "main", "index": 0 } ] ] }, "05 | Add in Testimonial sheet": { "main": [ [ { "node": "06 | Update status is processed", "type": "main", "index": 0 } ] ] }, "01 | Click to Execute workflow": { "main": [ [ { "node": "02 | Get row from sheet", "type": "main", "index": 0 } ] ] }, "03 | Filter only where status is new": { "main": [ [ { "node": "04 | Rating wise Routing", "type": "main", "index": 0 } ] ] }, "08 | Required field for slack message": { "main": [ [ { "node": "09 | Send to support channel", "type": "main", "index": 0 } ] ] } } }