{ "id": "aZaNX1XyxkN2AbBP", "meta": { "templateCredsSetupCompleted": true }, "name": "Smart Email Triage & Auto-Reply Agent", "tags": [ { "id": "2wZenwukQPbQUfP9", "name": "Email", "createdAt": "2026-05-16T07:46:05.804Z", "updatedAt": "2026-05-16T07:46:05.804Z" }, { "id": "PnVycSeBp5G56OcQ", "name": "AI", "createdAt": "2026-05-16T07:46:05.730Z", "updatedAt": "2026-05-16T07:46:05.730Z" }, { "id": "tIPFdZOrROXKwsDk", "name": "Automation", "createdAt": "2026-05-16T07:46:05.819Z", "updatedAt": "2026-05-16T07:46:05.819Z" } ], "nodes": [ { "id": "6b9fcc7c-0d38-4ff7-8142-29a9bcc9369b", "name": "Gmail \u2013 New Email", "type": "n8n-nodes-base.gmailTrigger", "position": [ -1856, 272 ], "parameters": { "filters": { "q": "-label:AI-Processed", "labelIds": [ "UNREAD" ] }, "pollTimes": { "item": [ { "mode": "everyMinute" } ] } }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 1 }, { "id": "8b128913-9fc6-4a57-b801-299ceb99305c", "name": "Normalise Email", "type": "n8n-nodes-base.code", "position": [ -1632, 272 ], "parameters": { "jsCode": "const email = $input.item.json;\nconst headers = email.payload?.headers || [];\nconst getHeader = name => headers.find(h => h.name.toLowerCase() === name.toLowerCase())?.value || '';\n\nconst fromRaw = getHeader('from');\nconst subject = getHeader('subject') || '(no subject)';\nconst body = email.snippet || '';\nconst messageId = email.id || '';\nconst threadId = email.threadId || '';\n\nconst nameMatch = fromRaw.match(/^\"?(.+?)\"?\\s*<(.+?)>$/);\nconst senderName = nameMatch ? nameMatch[1].trim() : fromRaw;\nconst from = nameMatch ? nameMatch[2].trim() : fromRaw;\n\nreturn [{\n json: { messageId, from, senderName, subject, body, threadId,\n receivedAt: email.internalDate || new Date().toISOString() }\n}];" }, "typeVersion": 2 }, { "id": "b12f34d5-544f-457f-8fd6-dd057e188128", "name": "Claude \u2013 Classify & Draft", "type": "n8n-nodes-base.httpRequest", "position": [ -1408, 272 ], "parameters": { "url": "https://api.groq.com/openai/v1/chat/completions", "method": "POST", "options": {}, "jsonBody": "={{ JSON.stringify({ \"model\": \"llama-3.3-70b-versatile\", \"temperature\": 0.1, \"messages\": [{ \"role\": \"user\", \"content\": \"You are an email triage AI. Respond ONLY with valid JSON, no markdown.\\n\\nEmail:\\nFrom: \" + $json.senderName + \" <\" + $json.from + \">\\nSubject: \" + $json.subject + \"\\nBody: \" + $json.body + \"\\n\\nReturn this exact JSON schema:\\n{\\\"urgency\\\":\\\"Critical|High|Medium|Low\\\",\\\"category\\\":\\\"Incident|Support|Sales|Contract|Internal|Newsletter|Spam|Other\\\",\\\"sentiment\\\":\\\"Positive|Neutral|Negative|Urgent\\\",\\\"intent\\\":\\\"To Respond|Notification|Marketing|FYI\\\",\\\"summary\\\":\\\"one sentence\\\",\\\"action\\\":\\\"max 5 words\\\",\\\"route\\\":\\\"slack-incidents|slack-sales|zendesk|reply-directly|archive\\\",\\\"slackChannel\\\":\\\"#incidents or #sales or null\\\",\\\"draft\\\":\\\"full reply or null\\\"}\" }] }) }}", "sendBody": true, "sendHeaders": true, "specifyBody": "json", "authentication": "genericCredentialType", "genericAuthType": "httpHeaderAuth", "headerParameters": { "parameters": [ { "name": "Content-Type", "value": "application/json" } ] } }, "credentials": { "httpHeaderAuth": { "name": "" } }, "typeVersion": 4.1 }, { "id": "922b8177-c393-4a3d-99da-09df70d81977", "name": "Parse AI Response", "type": "n8n-nodes-base.code", "position": [ -1184, 272 ], "parameters": { "jsCode": "const response = $input.item.json;\nconst raw = response.choices?.[0]?.message?.content || '{}';\nlet parsed;\ntry {\n const clean = raw.replace(/```json|```/g, '').trim();\n parsed = JSON.parse(clean);\n} catch (e) {\n parsed = {\n urgency: 'Medium',\n category: 'Other',\n sentiment: 'Neutral',\n intent: 'To Respond',\n summary: 'Could not parse AI response.',\n action: 'Review manually',\n route: 'reply-directly',\n slackChannel: null,\n draft: null\n };\n}\n\nconst email = $('Normalise Email').item.json;\nreturn [{ json: { ...email, ...parsed } }];" }, "typeVersion": 2 }, { "id": "108f1550-029c-48fd-937b-649d035fb950", "name": "Route by Destination", "type": "n8n-nodes-base.switch", "position": [ -960, 224 ], "parameters": { "rules": { "values": [ { "outputKey": "Slack Incidents", "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "eb71fe20-2b7a-4ca9-b4ee-0a9e89d320a9", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.route }}", "rightValue": "slack-incidents" } ] }, "renameOutput": true }, { "outputKey": "Slack Sales", "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "a1b32189-145d-4228-a809-1ef50fd13977", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.route }}", "rightValue": "slack-sales" } ] }, "renameOutput": true }, { "outputKey": "Gmail Labels", "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "7183faa8-ff03-4934-977d-436e034eef57", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.route }}", "rightValue": "zendesk" } ] }, "renameOutput": true }, { "outputKey": "Archive", "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "4f92275a-b760-4a08-abd8-f9a47374acbe", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.route }}", "rightValue": "archive" } ] }, "renameOutput": true } ] }, "options": { "fallbackOutput": "extra" } }, "typeVersion": 3 }, { "id": "1897623b-f26a-4a37-9b75-81fc7081b5b3", "name": "Slack \u2013 Post to #incidents", "type": "n8n-nodes-base.slack", "position": [ -736, 48 ], "parameters": { "text": "=\ud83d\udea8 *{{ $json.urgency }} \u2014 {{ $json.category }}* *From:* {{ $json.senderName }} <{{ $json.from }}> *Subject:* {{ $json.subject }} *Summary:* {{ $json.summary }} *Action:* {{ $json.action }}", "select": "channel", "channelId": { "__rl": true, "mode": "name", "value": "#incidents" }, "otherOptions": {} }, "credentials": { "slackApi": { "name": "" } }, "typeVersion": 2 }, { "id": "a79899f6-13a6-414e-8048-eb4fcfb65141", "name": "Slack \u2013 Post to #sales", "type": "n8n-nodes-base.slack", "position": [ -720, 368 ], "parameters": { "text": "=\ud83d\udcbc *{{ $json.urgency }} \u2014 {{ $json.category }}* *From:* {{ $json.senderName }} <{{ $json.from }}> *Subject:* {{ $json.subject }} *Summary:* {{ $json.summary }} *Action:* {{ $json.action }}", "select": "channel", "channelId": { "__rl": true, "mode": "name", "value": "#sales" }, "otherOptions": {} }, "credentials": { "slackApi": { "name": "" } }, "typeVersion": 2 }, { "id": "03d253ed-7ab5-44b8-80aa-8fc0fb97493b", "name": "Gmail \u2013 Apply Labels", "type": "n8n-nodes-base.gmail", "position": [ -416, 192 ], "parameters": { "labelIds": [ "Label_3355745576137139509", "Label_8026540524616849896", "Label_9033218142994857404" ], "messageId": "={{ $('Normalise Email').item.json.messageId }}", "operation": "addLabels" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2 }, { "id": "2c7a44e0-6a19-455d-850d-024372d05fe0", "name": "Should Draft Reply?", "type": "n8n-nodes-base.if", "position": [ -736, 544 ], "parameters": { "options": {}, "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "e7a3e290-db54-4b72-b0e7-221f1df9be37", "operator": { "type": "string", "operation": "notEquals" }, "leftValue": "={{ $json.draft }}", "rightValue": "" }, { "id": "81372d1b-5ee9-42e0-9940-681734f69044", "operator": { "type": "string", "operation": "notEquals" }, "leftValue": "={{ $json.draft }}", "rightValue": "null" }, { "id": "04febb21-85f7-4bb0-80a0-359cdbcca122", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $('Parse AI Response').item.json.draft }} is not empty", "rightValue": "reply-directly" } ] } }, "typeVersion": 2 }, { "id": "d12b3419-ce5a-42e6-aa0c-e441cf9f7071", "name": "Gmail \u2013 Send Draft Reply", "type": "n8n-nodes-base.gmail", "position": [ -416, 368 ], "parameters": { "sendTo": "={{ $('Gmail \u2013 New Email').item.json.From }}", "message": "=={{ $('Parse AI Response').item.json.draft }}", "options": {}, "subject": "=={{ 'Re: ' + $('Normalise Email').item.json.subject }}", "emailType": "text" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2 }, { "id": "989b91cc-c695-498a-a495-652c5092328e", "name": "Sheets \u2013 Log Triage", "type": "n8n-nodes-base.googleSheets", "position": [ -160, 352 ], "parameters": { "columns": { "value": { "From": "={{ $('Parse AI Response').item.json.from }}", "Action": "={{ $('Parse AI Response').item.json.action }}", "Intent": "={{ $('Parse AI Response').item.json.intent }}", "Subject": "={{ $('Parse AI Response').item.json.subject }}", "Summary": "={{ $('Parse AI Response').item.json.summary }}", "Urgency": "={{ $('Parse AI Response').item.json.urgency }}", "Category": "={{ $('Parse AI Response').item.json.category }}", "Routed To": "={{ $('Parse AI Response').item.json.route }}", "Sentiment": "={{ $('Parse AI Response').item.json.sentiment }}", "Timestamp": "=={{ new Date().toISOString() }}", "Draft Sent": "={{ $('Parse AI Response').item.json.draft }}", "Message ID": "={{ $('Parse AI Response').item.json.messageId }}", "Sender Name": "={{ $('Parse AI Response').item.json.senderName }}" }, "schema": [ { "id": "Timestamp", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Timestamp", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "From", "type": "string", "display": true, "removed": false, "required": false, "displayName": "From", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Sender Name", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Sender Name", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Subject", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Subject", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Urgency", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Urgency", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Category", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Category", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Sentiment", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Sentiment", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Intent", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Intent", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Summary", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Summary", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Action", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Action", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Routed To", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Routed To", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Draft Sent", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Draft Sent", "defaultMatch": false, "canBeUsedToMatch": true }, { "id": "Message ID", "type": "string", "display": true, "removed": false, "required": false, "displayName": "Message ID", "defaultMatch": false, "canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "append", "sheetName": { "__rl": true, "mode": "list", "value": 236412740, "cachedResultUrl": "https://docs.google.com/spreadsheets/d/1xBhz-se1URnZQJPWQD2ad30F2-0jhUI0ALblhbrs8Xo/edit#gid=236412740", "cachedResultName": "Triage Log" }, "documentId": { "__rl": true, "mode": "id", "value": "1xBhz-se1URnZQJPWQD2ad30F2-0jhUI0ALblhbrs8Xo" } }, "credentials": { "googleSheetsOAuth2Api": { "name": "" } }, "typeVersion": 4 }, { "id": "71527828-0651-4808-b9ff-3cef67d20ef1", "name": "Is Critical?", "type": "n8n-nodes-base.if", "position": [ 48, 368 ], "parameters": { "options": {}, "conditions": { "options": { "version": 1, "leftValue": "", "caseSensitive": false, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.urgency }}", "rightValue": "Critical" } ] } }, "typeVersion": 2 }, { "id": "6788a143-6bf2-440a-8dc4-597e6aaf78c4", "name": "Gmail \u2013 Critical Alert Email", "type": "n8n-nodes-base.gmail", "position": [ 256, 352 ], "parameters": { "sendTo": "user@example.com", "message": "={{ '

\ud83d\udea8 Critical Email Alert

From: ' + $json.senderName + ' <' + $json.from + '>

Subject: ' + $json.subject + '

AI Summary: ' + $json.summary + '

Action Required: ' + $json.action + '

Category: ' + $json.category + '

This alert was auto-generated by the Email Triage Agent.

' }}", "options": {}, "subject": "={{ '\ud83d\udea8 CRITICAL EMAIL: ' + $json.subject }}" }, "credentials": { "gmailOAuth2": { "name": "" } }, "typeVersion": 2 }, { "id": "bbc75258-7bd6-4a6c-abeb-de6f7d30ae83", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -2416, 176 ], "parameters": { "width": 400, "height": 528, "content": "## \ud83d\udce7 Smart Email Triage & Auto-Reply Agent\n\nHOW IT WORKS\nReads Gmail every minute, classifies \nemails with Groq AI (free), routes to \nSlack, sends auto-replies and logs \neverything to Google Sheets.\n\nHOW TO SET UP\n1. Gmail OAuth2 credential\n2. Groq API key \u2192 console.groq.com\n3. Slack Bot Token \u2192 api.slack.com\n4. Google Sheets OAuth2\n5. Create #incidents and #sales channels\n6. Activate workflow\n\nCUSTOMIZATION\n- Edit routing rules in Route by Destination\n- Modify AI prompt in Claude \u2013 Classify & Draft\n- Add more Slack channels as needed\n" }, "typeVersion": 1 }, { "id": "995c5191-c486-4593-9d5b-57d42553b476", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ -1904, 176 ], "parameters": { "color": "#36517D", "width": 880, "height": 272, "content": " ## 1\ufe0f\u20e3 Email Ingestion & AI Processing\n" }, "typeVersion": 1 }, { "id": "51506d7e-1ba3-40f0-9f92-5bc5832e12ab", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ -992, -16 ], "parameters": { "color": "#3A5083", "width": 496, "height": 752, "content": "## 2\ufe0f\u20e3 Routing" }, "typeVersion": 1 }, { "id": "a16d22b9-3a0f-4145-8a91-5a67b2947356", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ -464, 128 ], "parameters": { "color": "#4D51AC", "width": 928, "height": 448, "content": "## 3\ufe0f\u20e3 Actions & Logging" }, "typeVersion": 1 } ], "active": false, "settings": { "binaryMode": "separate", "executionOrder": "v1" }, "versionId": "73bbfba0-508d-40ad-962e-12c6e32725cb", "connections": { "Is Critical?": { "main": [ [ { "node": "Gmail \u2013 Critical Alert Email", "type": "main", "index": 0 } ] ] }, "Normalise Email": { "main": [ [ { "node": "Claude \u2013 Classify & Draft", "type": "main", "index": 0 } ] ] }, "Parse AI Response": { "main": [ [ { "node": "Route by Destination", "type": "main", "index": 0 } ] ] }, "Gmail \u2013 New Email": { "main": [ [ { "node": "Normalise Email", "type": "main", "index": 0 } ] ] }, "Should Draft Reply?": { "main": [ [ { "node": "Gmail \u2013 Send Draft Reply", "type": "main", "index": 0 } ], [ { "node": "Sheets \u2013 Log Triage", "type": "main", "index": 0 } ] ] }, "Route by Destination": { "main": [ [ { "node": "Slack \u2013 Post to #incidents", "type": "main", "index": 0 } ], [ { "node": "Slack \u2013 Post to #sales", "type": "main", "index": 0 } ], [ { "node": "Gmail \u2013 Apply Labels", "type": "main", "index": 0 } ], [ { "node": "Gmail \u2013 Apply Labels", "type": "main", "index": 0 } ], [ { "node": "Should Draft Reply?", "type": "main", "index": 0 } ] ] }, "Sheets \u2013 Log Triage": { "main": [ [ { "node": "Is Critical?", "type": "main", "index": 0 } ] ] }, "Gmail \u2013 Apply Labels": { "main": [ [ { "node": "Sheets \u2013 Log Triage", "type": "main", "index": 0 } ] ] }, "Slack \u2013 Post to #sales": { "main": [ [ { "node": "Gmail \u2013 Send Draft Reply", "type": "main", "index": 0 }, { "node": "Gmail \u2013 Apply Labels", "type": "main", "index": 0 } ] ] }, "Gmail \u2013 Send Draft Reply": { "main": [ [ { "node": "Sheets \u2013 Log Triage", "type": "main", "index": 0 } ] ] }, "Claude \u2013 Classify & Draft": { "main": [ [ { "node": "Parse AI Response", "type": "main", "index": 0 } ] ] }, "Slack \u2013 Post to #incidents": { "main": [ [ { "node": "Gmail \u2013 Send Draft Reply", "type": "main", "index": 0 }, { "node": "Gmail \u2013 Apply Labels", "type": "main", "index": 0 } ] ] } } }