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"canBeUsedToMatch": true } ], "mappingMode": "defineBelow", "matchingColumns": [ "id" ], "attemptToConvertTypes": false, "convertFieldsToString": false }, "options": {}, "operation": "upsert" }, "credentials": { "airtableTokenApi": { "name": "" } }, "typeVersion": 2.1 }, { "id": "c11f6585-fa19-4fbc-991d-2dfd80b482b8", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ -1480, -680 ], "parameters": { "width": 1400, "height": 2560, "content": "# Receive realtime call-event data from telli\n\n### Purpose and Problem Solved\n\nThis template automates the process of receiving and acting upon real-time call event data from telli, an AI-powered voice agent platform. It solves the challenge of manually updating CRM records and initiating follow-up actions based on call outcomes. By leveraging webhooks and n8n's powerful workflow capabilities, this template enables businesses to instantly update their Airtable CRM and trigger appropriate follow-up actions, enhancing efficiency and responsiveness in customer interactions.\n\n### Prerequisites\n\n- An active telli account with API access and webhook capabilities\n- An Airtable base set up as your CRM\n- n8n instance (cloud or self-hosted)\n\n### Airtable Specifications\n\nCreate an Airtable base with the following table and fields:\n\n**Table: Contacts**\n- Fields:\n - Name (Single line text)\n - Phone (Phone number)\n - Email (Email)\n - Appointment_Booked (Checkbox)\n - Interest (Single select: High, Medium, Low)\n - Last_Call_Date (Date)\n - Notes (Long text)\n\n### Step-by-Step Setup Instructions\n\n1. **Webhook Configuration in telli:**\n - Log into your telli dashboard\n - Navigate to the webhook settings\n - Set the endpoint URL to your n8n Webhook node URL\n - Select the \"call_ended\" event to trigger the webhook\n\n2. **n8n Workflow Setup:**\n - Create a new workflow in n8n\n - Add a Webhook node as the trigger\n - Configure the Webhook node to receive POST requests\n\n3. **Parse Webhook Data:**\n - Add a Set node to extract relevant information from the webhook payload\n - Map fields such as call_outcome, appointment_booked, and interest\n\n4. **Decision Logic:**\n - Add a Switch node to create different paths based on the call outcome\n - Create branches for scenarios like \"Appointment Booked\", \"Interested\", and \"Not Interested\"\n\n5. **Airtable Integration:**\n - Add Airtable nodes for each outcome to update the Contacts table\n - Configure the nodes to update fields like Appointment_Booked, Interest, and Last_Call_Date\n\n6. **Follow-up Actions:**\n - For \"Interested\" but not booked outcomes, add an Email node to trigger a follow-up email campaign\n - For \"Appointment Booked\", add a node to create a calendar event or task\n\n7. **Testing and Activation:**\n - Use the n8n testing feature to simulate webhook calls and verify each path\n - Once satisfied, activate the workflow\n\n### Example Workflow\n\n1. Webhook receives a \"call_ended\" event from telli\n2. Set node extracts call_outcome: appointment_booked = true, interest = true\n3. Switch node directs to the \"Appointment Booked\" path\n4. Airtable node updates the contact record:\n - Set Appointment_Booked to true\n - Set Interest to \"High\"\n - Update Last_Call_Date\n5. Calendar node creates an appointment for the booked slot\n\n### Example Payload\n\nBelow is an example of the payload you might receive from telli when a call ends:\n```json\n{\n \"event\": \"call_ended\",\n \"call\": {\n \"call_id\": \"b4a05730-2abc-4eb0-8066-2e4d23b53ba9\",\n \"attempt\": 1,\n \"from_number\": \"+17755719467\",\n \"to_number\": \"+16506794960\",\n \"external_contact_id\": \"external-123\",\n \"contact_id\": \"6bd1e7e0-6d00-4c0b-ad5b-daa72457a27d\",\n \"agent_id\": \"d8931604-92ad-45cf-9071-d9cd2afbad0c\",\n \"triggered_at\": 1731956924302,\n \"started_at\": 1731956932264,\n \"booked_slot_for\": \"2025-02-24T15:30:00Z\",\n \"ended_at\": 1731957002078,\n \"call_length_min\": 2,\n \"call_status\": \"COMPLETED\",\n \"transcript\": \"Agent: Hello...\",\n \"transcriptObject\": [\n {\n \"role\": \"agent\",\n \"content\": \"Hello...\"\n }\n ],\n \"call_analysis\": {\n \"summary\": {\n \"value\": true,\n \"details\": \"A call between an agent and a customer talking about buying an ice cream machine\"\n },\n \"appointment\": {\n \"value\": true,\n \"details\": \"2025-02-18T15:30:00Z\"\n },\n \"interest\": {\n \"value\": true,\n \"details\": \"The customer is interested in buying an ice cream machine\"\n }\n }\n }\n}\n```\n\nIn this example, you can see that the call resulted in a booked appointment and showed customer interest. Your n8n workflow would process this data, updating the Airtable CRM and triggering any necessary follow-up actions.\n\nBy implementing this template, businesses can automate their post-call processes, ensuring timely follow-ups and accurate CRM updates. This real-time integration between telli's AI voice agents and your Airtable CRM streamlines operations, improves customer engagement, and increases the efficiency of your sales and support teams." }, "typeVersion": 1 }, { "id": "7b59fb15-efda-4221-a519-17fb9f9c67ba", "name": "Route based on call_status", "type": "n8n-nodes-base.switch", "position": [ 220, 0 ], "parameters": { "rules": { "values": [ { "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "4d9daf3c-31d5-4c7c-b3de-c07c35c7b0df", "operator": { "type": "string", "operation": "equals" }, "leftValue": "={{ $json.body.call.call_status }}", "rightValue": "=\"COMPLETED\"" } ] } }, { "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "d7cca0af-b19b-4a96-ad06-d190c3da756f", "operator": { "name": "filter.operator.equals", "type": "string", "operation": "equals" }, "leftValue": "={{ $json.body.call.call_status }}", "rightValue": "\"NOT_REACHED\"" } ] } } ] }, "options": {} }, "typeVersion": 3.2 }, { "id": "bb5c2392-cb1a-4162-adf0-76b84d615186", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 180, -140 ], "parameters": { "width": 200, "height": 120, "content": "### Different paths\nBased on the call_status outcome, we can set different actions to follow." }, "typeVersion": 1 }, { "id": "59f6049a-3cbd-4da4-bec9-0e98eeaa2808", "name": "Sticky Note2", "type": "n8n-nodes-base.stickyNote", "position": [ 580, -320 ], "parameters": { "width": 200, "content": "### call_status COMPLETED\n\nHere we update the CRM with the booked appointment from the completed call." }, "typeVersion": 1 }, { "id": "61c03cd8-7760-4244-9be5-72cfceea6cdc", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 580, 280 ], "parameters": { "width": 200, "height": 140, "content": "### call_status NOT_REACHED\n\nHere we set a required follow_up because we did not reach the contact." }, "typeVersion": 1 }, { "id": "f640f563-7f55-4933-9b5f-f44c468781d9", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ -40, 160 ], "parameters": { "width": 220, "content": "### Set Webhook to receive the call data\nHere we enable n8n to receive data from the telli API once a call ends through a call_ended event." }, "typeVersion": 1 } ], "active": true, "settings": { "executionOrder": "v1" }, "versionId": "eee420d7-73aa-438a-8a97-011791cb7f69", "connections": { "Webhook": { "main": [ [ { "node": "Route based on call_status", "type": "main", "index": 0 } ] ] }, "Route based on call_status": { "main": [ [ { "node": "Update CRM contact with call_status COMPLETED", "type": "main", "index": 0 }, { "node": "Update CRM contact with call_status NOT_REACHED", "type": "main", "index": 0 } ], [] ] } } }