{ "id": "ZgwQCEBJf3pzC9En", "name": "My workflow", "tags": [], "nodes": [ { "id": "64dd69a9-a2d4-4178-b02c-68c0351fdab6", "name": "OpenAI Model", "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi", "position": [ 1616, 1184 ], "parameters": { "options": {} }, "typeVersion": 1 }, { "id": "d84f2d34-f774-4dbd-bd9e-c183dba4c257", "name": "Agent", "type": "@n8n/n8n-nodes-langchain.agent", "position": [ 1616, 1008 ], "parameters": { "text": "={{ $json.body }}", "options": { "systemMessage": "=You are a support ticket intake and triage assistant. Your job is to collect user information and classify support requests.\n\nCLASSIFICATION CATEGORIES:\n- billing: Payment issues, invoices, subscriptions, refunds, pricing\n- product_question: How-to questions, feature usage, general inquiries\n- bug_report: Errors, broken features, technical malfunctions\n- cancellation_risk: Intent to cancel, threats to leave, competitor mentions\n- feature_request: Requests for new features or enhancements\n- other: Anything else\n\nCONVERSATION CONTEXT:\nUser Message: {{ $json.chatInput }}\nChat History: {{ $json.chatHistory || 'None' }}\n\n\nNOW ANALYZE THE CURRENT CONVERSATION AND RESPOND WITH JSON ONLY:" }, "promptType": "define" }, "typeVersion": 1.7 }, { "id": "cbe855a2-7873-4ebc-b5f8-3d396cbe22a9", "name": "If", "type": "n8n-nodes-base.if", "position": [ 2192, 1056 ], "parameters": { "options": {}, "conditions": { "options": { "version": 2, "leftValue": "", "caseSensitive": true, "typeValidation": "strict" }, "combinator": "and", "conditions": [ { "id": "334308d9-d1bd-4e18-b11e-4dab0ad4a21d", "operator": { "type": "number", "operation": "equals" }, "leftValue": "={{ $json.itemsReceived }}", "rightValue": 0 } ] } }, "typeVersion": 2.2 }, { "id": "d22660ca-5ada-4b30-a891-458d14d9622e", "name": "Create User", "type": "@xano/n8n-nodes-preview-xano.xano", "position": [ 2416, 976 ], "parameters": {}, "credentials": {}, "typeVersion": 1 }, { "id": "ea0be227-5c21-41db-9491-32075ffee164", "name": "_Create Support Ticket", "type": "@xano/n8n-nodes-preview-xano.xano", "position": [ 2624, 976 ], "parameters": {}, "credentials": {}, "typeVersion": 1 }, { "id": "f8c94569-bb62-420d-9063-8bbc538b6ef8", "name": "Create Support Ticket_", "type": "@xano/n8n-nodes-preview-xano.xano", "position": [ 2416, 1168 ], "parameters": {}, "credentials": {}, "typeVersion": 1 }, { "id": "fa82e65f-0893-42af-9273-73cafe544bd3", "name": "Ticket Ingestion", "type": "n8n-nodes-base.webhook", "position": [ 1232, 1072 ], "parameters": { "path": "fa4b1026-bc47-4d9d-b202-7c97f0d1b9e2", "options": {}, "httpMethod": "POST" }, "typeVersion": 2.1 }, { "id": "7fa911f3-7e21-46b6-94c3-bb54ba422e6d", "name": "Agent Response", "type": "n8n-nodes-base.webhook", "position": [ 1296, 1520 ], "parameters": { "path": "dfc07bd5-0904-4deb-b124-926861a65abe", "options": {}, "httpMethod": "POST" }, "typeVersion": 2.1 }, { "id": "ad2d516a-f8e7-42e3-9285-70313726c58a", "name": "Search row", "type": "@xano/n8n-nodes-preview-xano.xano", "position": [ 1904, 1008 ], "parameters": {}, "credentials": {}, "typeVersion": 1 }, { "id": "ee1c663e-1b9e-4591-a56d-f784a1d2418c", "name": "Sticky Note", "type": "n8n-nodes-base.stickyNote", "position": [ 1168, 864 ], "parameters": { "color": 7, "width": 704, "height": 464, "content": "## Webhook request\n- Simulate a webhook request through your Xano Function, or configure to listen to actual data from your ticketing platform of choice." }, "typeVersion": 1 }, { "id": "0cf10441-9ae0-43c0-b867-ec73377f1013", "name": "Sticky Note3", "type": "n8n-nodes-base.stickyNote", "position": [ 1168, 1360 ], "parameters": { "color": 7, "width": 368, "height": 304, "content": "## Listening request\n- Once Xano is done performing the analysis, the returned data is brought back into n8n for further automations!" }, "typeVersion": 1 }, { "id": "ea07ba0b-1dd6-4d84-bacc-5136a1fa05a5", "name": "Sticky Note4", "type": "n8n-nodes-base.stickyNote", "position": [ 0, 0 ], "parameters": { "width": 1136, "height": 1328, "content": "# **How It Works**\n1. **n8n receives incoming data**\n A webhook, form submission, ticket, or event enters your workflow and provides the raw payload to process.\n\n2. **Data is enriched or classified**\n n8n can transform the payload or use an AI Agent to categorize the issue, extract fields, or generate structured information.\n\n3. **n8n connects directly to Xano**\n With one credential setup, the Xano Node lets you search, create, or update records. There are no headers or manual API calls required.\n\n4. **Xano runs your backend logic**\n Triggers, escalation rules, validations, and agentic workflows activate automatically and return a structured result.\n\n5. **n8n routes the outcome anywhere**\n Slack, email, CRMs, databases: n8n continues the automation using the decision or enriched data sent back from Xano.\n\n\n# **How to Set It Up**\n1. **Create a Xano Access Token**\n Open your Xano instance, go to *Metadata API \u2192 Manage Access Tokens*, and generate a new token. Copy the token and your instance\u2019s base URL.\n\n2. **Install the snippet within your Xano Instance [here!](\\https://www.xano.com/snippet/sZlboSHV)**\n\n3. **Add Xano credentials in n8n**\n In n8n, go to *Credentials*, create a new **Xano** credential, and paste in the base URL and access token. Test the connection to confirm it\u2019s working.\n\n4. **Load your tables inside the workflow**\n Add a Xano Node to your n8n workflow. Select your credential, choose a table, and pick an operation like **Search**, **Create**, or **Update**.\n\n5. **Connect your workflow steps**\n Receive data via webhook, classify it with an n8n Agent if needed, and pass the structured output directly into your Xano Node.\n\n6. **Let Xano run your backend logic**\n When n8n writes to Xano, triggers or agentic workflows inside your workspace process the data automatically and send a result back to n8n.\n\n# Customize\n### Row Operations:\n- **Create Row** (`createRow`) \nCreate a new row in a selected table.\n\n- **Update Row** (`updateRow`) \nUpdate a row with specific field values.\n\n- **Delete Single Content** (`deleteSingleContent`) \nDelete a single row by ID.\n\n- **Get a Row** (`getSingleContent`) \nFetch a row by ID.\n\n- **Get Many Rows** (`getTableContent`) \nFetch multiple rows with pagination.\n\n- **Create Bulk Rows** (`bulkCreateContent`) \nInsert multiple rows.\n\n- **Update Bulk Rows** (`bulkUpdateContent`) \nBulk update multiple records.\n\n- **Search Rows** (`searchRow`) \nSearch using filter queries (JSON input)." }, "typeVersion": 1 }, { "id": "5f17432a-5512-413e-b263-2ad9895300c1", "name": "Sticky Note6", "type": "n8n-nodes-base.stickyNote", "position": [ 1888, 864 ], "parameters": { "color": 7, "width": 912, "height": 464, "content": "## Check if a user exists, then do something!\n- If this request is coming from a new user, we first want to create a user, then their support ticket. Otherwise, let's just create their support ticket inside of Xano!" }, "typeVersion": 1 }, { "id": "7fb65382-9f29-414f-a28c-4c46b47eb1bb", "name": "Sticky Note1", "type": "n8n-nodes-base.stickyNote", "position": [ 1760, -128 ], "parameters": { "color": 6, "width": 1024, "height": 608, "content": "@[youtube](XLXCS-USO3Y)" }, "typeVersion": 1 } ], "active": false, "settings": { "executionOrder": "v1" }, "versionId": "beefc46c-04e3-4948-9573-bc180c1283c7", "connections": { "If": { "main": [ [ { "node": "Create User", "type": "main", "index": 0 } ], [ { "node": "Create Support Ticket_", "type": "main", "index": 0 } ] ] }, "Agent": { "main": [ [ { "node": "Search row", "type": "main", "index": 0 } ] ] }, "Search row": { "main": [ [ { "node": "If", "type": "main", "index": 0 } ] ] }, "Create User": { "main": [ [ { "node": "_Create Support Ticket", "type": "main", "index": 0 } ] ] }, "OpenAI Model": { "ai_languageModel": [ [ { "node": "Agent", "type": "ai_languageModel", "index": 0 } ] ] }, "Ticket Ingestion": { "main": [ [ { "node": "Agent", "type": "main", "index": 0 } ] ] } } }