{ "nodes": [ { "id": "1c041974-2a1f-4464-be3e-70b8a700f40d", "name": "Get ticket", "type": "n8n-nodes-base.zendesk", "position": [ 460, 480 ], "parameters": { "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "get" }, "credentials": { "zendeskApi": { "name": "" } }, "typeVersion": 1 }, { "id": "a4a05b2a-2382-44af-8226-a2c60bee1ce3", "name": "Create task", "type": "n8n-nodes-base.asana", "position": [ 1000, 580 ], "parameters": { "name": "={{$node[\"Get ticket\"].json[\"subject\"]}}", "workspace": "1177253494675264", "otherProperties": { "assignee": "1202718619090236", "assignee_status": "inbox" } }, "credentials": { "asanaApi": { "name": "" } }, "typeVersion": 1 }, { "id": "55128ee9-9210-4341-bf9a-2e4ea415b668", "name": "IF", "type": "n8n-nodes-base.if", "position": [ 820, 480 ], "parameters": { "conditions": { "string": [ { "value1": "={{$node[\"Determine\"].json[\"Asana GID\"]}}", "operation": "isNotEmpty" } ] } }, "typeVersion": 1 }, { "id": "6319045c-7df8-4031-b738-835f8fe12d06", "name": "Update ticket", "type": "n8n-nodes-base.zendesk", "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.", "position": [ 1180, 580 ], "parameters": { "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}", "operation": "update", "updateFields": { "customFieldsUi": { "customFieldsValues": [ { "id": 6707064637597, "value": "={{$node[\"Create task\"].json[\"gid\"]}}" } ] } } }, "credentials": { "zendeskApi": { "name": "" } }, "notesInFlow": true, "typeVersion": 1 }, { "id": "39172e43-def7-4e05-9ce3-6d0bb1c3ff59", "name": "Determine", "type": "n8n-nodes-base.function", "notes": "if issue was created already in Jira", "position": [ 640, 480 ], "parameters": { "functionCode": "/* configure here =========================================================== */\n/* Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6707064637597;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var asana_gid = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n asana_gid = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Asana GID\": asana_gid\n });\n}\n\nreturn new_items;" }, "notesInFlow": true, "typeVersion": 1 }, { "id": "26f2aaf3-8b21-429f-bfec-c5876792d4b9", "name": "Create comment on existing task", "type": "n8n-nodes-base.asana", "position": [ 1000, 380 ], "parameters": { "id": "={{$node[\"Determine\"].json[\"Asana GID\"]}}", "text": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}", "resource": "taskComment", "isTextHtml": true, "additionalFields": {} }, "credentials": { "asanaApi": { "name": "" } }, "typeVersion": 1 }, { "id": "bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031", "name": "On new Zendesk ticket", "type": "n8n-nodes-base.webhook", "position": [ 280, 480 ], "parameters": { "path": "4637a853-0b3a-43d4-9d76-92e1ce87889d", "options": {}, "httpMethod": "POST" }, "typeVersion": 1 } ], "connections": { "IF": { "main": [ [ { "node": "Create comment on existing task", "type": "main", "index": 0 } ], [ { "node": "Create task", "type": "main", "index": 0 } ] ] }, "Determine": { "main": [ [ { "node": "IF", "type": "main", "index": 0 } ] ] }, "Get ticket": { "main": [ [ { "node": "Determine", "type": "main", "index": 0 } ] ] }, "Create task": { "main": [ [ { "node": "Update ticket", "type": "main", "index": 0 } ] ] }, "On new Zendesk ticket": { "main": [ [ { "node": "Get ticket", "type": "main", "index": 0 } ] ] } } }