{
  "meta": {
    "versionId": "1.0.0",
    "createdAt": "2025-09-29T07:08:01.719521",
    "updatedAt": "2025-09-29T07:08:01.719542",
    "owner": "n8n-user",
    "license": "MIT",
    "category": "automation",
    "status": "active",
    "priority": "high",
    "environment": "production"
  },
  "nodes": [
    {
      "id": "f0913aa6-4e78-4808-b828-7e9953e71764",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        380,
        480
      ],
      "parameters": {
        "id": "={{$(\"On new Zendesk ticket\").item.json[\"body\"][\"id\"]}}",
        "operation": "get"
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1,
      "notes": "This zendesk node performs automated tasks as part of the workflow."
    },
    {
      "id": "f8774217-bc05-4b02-8632-154654f79d5f",
      "name": "If Node",
      "type": "n8n-nodes-base.if",
      "position": [
        780,
        480
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$(\"Determine\").item.json[\"GitHub Issue Number\"]}}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1,
      "notes": "This if node performs automated tasks as part of the workflow."
    },
    {
      "id": "6ae7e40b-b75c-41e2-9ba7-bb299f12911a",
      "name": "Update ticket",
      "type": "n8n-nodes-base.zendesk",
      "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
      "position": [
        1180,
        580
      ],
      "parameters": {
        "id": "={{$(\"On new Zendesk ticket\").item.json[\"body\"][\"id\"]}}",
        "operation": "update",
        "updateFields": {
          "customFieldsUi": {
            "customFieldsValues": [
              {
                "id": 6721726848029,
                "value": "={{$(\"Create issue\").item.json[\"number\"]}}"
              }
            ]
          }
        }
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "7959986c-cfbf-4ba2-a968-95b62d2aa819",
      "name": "Determine",
      "type": "n8n-nodes-base.code",
      "notes": "if issue was created already in Jira",
      "position": [
        580,
        480
      ],
      "parameters": {
        "jsCode": "/* configure here =========================================================== */\n/*  Zendesk field ID which represents the \"GitHub Issue Number\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6721726848029;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var github_issue_number = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            github_issue_number = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"GitHub Issue Number\": github_issue_number\n    });\n}\n\nreturn new_items;"
      },
      "notesInFlow": true,
      "typeVersion": 2
    },
    {
      "id": "a1ca21d3-958f-498c-a896-05d4ecbc286d",
      "name": "Create issue",
      "type": "n8n-nodes-base.github",
      "position": [
        980,
        580
      ],
      "parameters": {
        "owner": "John-n8n",
        "title": "={{$(\"Get ticket\").item.json[\"subject\"]}}",
        "labels": [],
        "assignees": [],
        "repository": "DemoRepo"
      },
      "credentials": {
        "githubApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1,
      "notes": "This github node performs automated tasks as part of the workflow."
    },
    {
      "id": "1ad6f536-2cdb-4ecc-85b4-2e960fb84498",
      "name": "Create comment on existing issue",
      "type": "n8n-nodes-base.github",
      "position": [
        980,
        380
      ],
      "parameters": {
        "body": "={{$(\"On new Zendesk ticket\").item.json[\"body\"][\"comment\"]}}",
        "owner": "John-n8n",
        "operation": "createComment",
        "repository": "DemoRepo",
        "issueNumber": "={{$(\"Determine\").item.json[\"GitHub Issue Number\"]}}"
      },
      "credentials": {
        "githubApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1,
      "notes": "This github node performs automated tasks as part of the workflow."
    },
    {
      "id": "73e8c380-63de-4e5a-8e57-a17956174869",
      "name": "On new Zendesk ticket",
      "type": "n8n-nodes-base.webhook",
      "position": [
        180,
        480
      ],
      "parameters": {
        "path": "your-webhook-path",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1,
      "notes": "This webhook node performs automated tasks as part of the workflow."
    }
  ],
  "connections": {
    "On new Zendesk ticket": {
      "main": [
        [],
        [],
        [],
        [],
        [],
        [],
        [],
        [],
        []
      ]
    }
  },
  "name": "Zendesk Workflow",
  "description": "Automated workflow: Zendesk Workflow. This workflow processes data and performs automated tasks.",
  "settings": {
    "executionOrder": "v1",
    "saveManualExecutions": true,
    "callerPolicy": "workflowsFromSameOwner",
    "errorWorkflow": null,
    "timezone": "UTC",
    "executionTimeout": 3600,
    "maxExecutions": 1000,
    "retryOnFail": true,
    "retryCount": 3,
    "retryDelay": 1000
  },
  "notes": "Excellent quality workflow: Zendesk Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation.",
  "id": "wf0dbbf993346a"
}