AI Chatbot Call Center: General Exception Flow (production-ready, Part 8)

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "id": "vuso7W8t402BPcT2",
  "meta": {
    "templateCredsSetupCompleted": true
  },
  "name": "\ud83d\udc7b Exception Flow",
  "tags": [
    {
      "id": "no8Mb078mvRgw7PS",
      "name": "DEMO",
      "createdAt": "2025-04-30T05:34:10.330Z",
      "updatedAt": "2025-04-30T05:34:10.330Z"
    }
  ],
  "nodes": [
    {
      "id": "6bc5bef1-2356-4547-b8b6-77d4b1983365",
      "name": "Error Trigger",
      "type": "n8n-nodes-base.errorTrigger",
      "position": [
        0,
        0
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "42f2e2c9-40f7-4201-86c5-892b212863d3",
      "name": "\ud83d\udc7b Exception Alert",
      "type": "n8n-nodes-base.slack",
      "notes": "#demo-n8n-error",
      "position": [
        200,
        0
      ],
      "parameters": {
        "text": "=\ud83d\udc7b Exception @DEMO\nWorkflow: {{ $json.workflow.name }}\nUrl: {{ $json.execution.url }}\n{{ $json.execution.error.message }}",
        "select": "channel",
        "channelId": {
          "__rl": true,
          "mode": "name",
          "value": "#demo-n8n-error"
        },
        "otherOptions": {
          "includeLinkToWorkflow": false
        }
      },
      "credentials": {
        "slackApi": {
          "name": "<your credential>"
        }
      },
      "notesInFlow": true,
      "typeVersion": 2.3
    }
  ],
  "active": false,
  "settings": {
    "timezone": "Etc/UTC",
    "callerPolicy": "workflowsFromSameOwner",
    "executionOrder": "v1",
    "executionTimeout": -1
  },
  "versionId": "5892bd8a-0aa1-4816-a247-f80e49fb5b02",
  "connections": {
    "Error Trigger": {
      "main": [
        [
          {
            "node": "\ud83d\udc7b Exception Alert",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• slackApi

About this workflow

Template was created in n8n v1.90.2 Error Trigger Slack node

Source: https://n8n.io/workflows/4052/ — original creator credit. Request a take-down →

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