This workflow follows the Form Trigger → Google Sheets recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "4ea39a4f-d8c1-438f-9738-bfbb906a3d7a",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1200,
1020
],
"parameters": {
"width": 253,
"height": 342,
"content": "## Send customer feedback to OpenAI for sentiment analysis"
},
"typeVersion": 1
},
{
"id": "6962ea41-7d15-4932-919f-21ac94fa1269",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1960,
1180
],
"parameters": {
"width": 253,
"height": 342,
"content": "## Add new feedback to google sheets"
},
"typeVersion": 1
},
{
"id": "4c8a8984-2d8e-4139-866b-6f3536aced07",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
800,
1600
],
"parameters": {
"width": 1407,
"height": 254,
"content": "## Instructions\n1. Connect Google sheets\n2. Connect your OpenAi account (api key + org Id)\n3. Create a customer feedback form, use an existing one or use the one below as example. \nAll set!\n\n\n- Here is the example google sheet being used in this workflow: https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=sharing. You can download it to your account."
},
"typeVersion": 1
},
{
"id": "d43a9574-626d-4817-87ba-d99bdd6f41dc",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
800,
1160
],
"parameters": {
"width": 253,
"height": 342,
"content": "## Feedback form is submitted"
},
"typeVersion": 1
},
{
"id": "76dab2dc-935f-416e-91aa-5a1b7017ec1b",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1600,
1180
],
"parameters": {
"width": 253,
"height": 342,
"content": "## Merge form data and OpenAI result"
},
"typeVersion": 1
},
{
"id": "9772eac1-8df2-4305-9b2c-265d3c5a9a4a",
"name": "Add customer feedback to Google Sheets",
"type": "n8n-nodes-base.googleSheets",
"position": [
2020,
1320
],
"parameters": {
"columns": {
"value": {
"Category": "={{ $json['What is your feedback about?'] }}",
"Sentiment": "={{ $json.text }}",
"Timestamp": "={{ $json.submittedAt }}",
"Entered by": "=Form",
"Customer Name": "={{ $json.Name }}",
"Customer contact": "={{ $json['How do we get in touch with you?'] }}",
"Customer Feedback": "={{ $json['Your feedback'] }}"
},
"schema": [
{
"id": "Timestamp",
"type": "string",
"display": true,
"required": false,
"displayName": "Timestamp",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Category",
"type": "string",
"display": true,
"required": false,
"displayName": "Category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Feedback",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer Feedback",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Customer contact",
"type": "string",
"display": true,
"required": false,
"displayName": "Customer contact",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Entered by",
"type": "string",
"display": true,
"required": false,
"displayName": "Entered by",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Urgent?",
"type": "string",
"display": true,
"required": false,
"displayName": "Urgent?",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Sentiment",
"type": "string",
"display": true,
"required": false,
"displayName": "Sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": []
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1omWdRbiT6z6GNZ6JClu9gEsRhPQ6J0EJ2yXyFH9Zng4/edit?usp=drivesdk",
"cachedResultName": "CustomerFeedback"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.1
},
{
"id": "12084971-c81b-4a0e-814e-120867562642",
"name": "Merge sentiment with form content",
"type": "n8n-nodes-base.merge",
"position": [
1680,
1320
],
"parameters": {
"mode": "combine",
"options": {},
"combinationMode": "multiplex"
},
"typeVersion": 2.1
},
{
"id": "235edf5b-7724-4712-8dc5-d8327a0620b8",
"name": "Classify feedback with OpenAI",
"type": "n8n-nodes-base.openAi",
"position": [
1280,
1180
],
"parameters": {
"prompt": "=Classify the sentiment in the following customer feedback: {{ $json['Your feedback'] }}",
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "af4b22aa-0925-40b1-a9ac-298f9745a98e",
"name": "Submit form with customer feedback",
"type": "n8n-nodes-base.formTrigger",
"position": [
860,
1340
],
"parameters": {
"options": {
"formSubmittedText": "Your response has been recorded"
},
"formTitle": "Customer Feedback",
"formFields": {
"values": [
{
"fieldLabel": "Name",
"requiredField": true
},
{
"fieldType": "dropdown",
"fieldLabel": "What is your feedback about?",
"fieldOptions": {
"values": [
{
"option": "Product"
},
{
"option": "Service"
},
{
"option": "Other"
}
]
},
"requiredField": true
},
{
"fieldType": "textarea",
"fieldLabel": "Your feedback",
"requiredField": true
},
{
"fieldLabel": "How do we get in touch with you?"
}
]
},
"formDescription": "Please give feedback about our company orproducts."
},
"typeVersion": 1
}
],
"connections": {
"Classify feedback with OpenAI": {
"main": [
[
{
"node": "Merge sentiment with form content",
"type": "main",
"index": 0
}
]
]
},
"Merge sentiment with form content": {
"main": [
[
{
"node": "Add customer feedback to Google Sheets",
"type": "main",
"index": 0
}
]
]
},
"Submit form with customer feedback": {
"main": [
[
{
"node": "Classify feedback with OpenAI",
"type": "main",
"index": 0
},
{
"node": "Merge sentiment with form content",
"type": "main",
"index": 1
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleSheetsOAuth2ApiopenAiApi
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
Ai Customer Feedback Sentiment Analysis. Uses stickyNote, googleSheets, openAi, formTrigger. Event-driven trigger; 9 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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