This workflow follows the Agent → Chainllm recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"name": "AI Customer Service Automation - Portfolio",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "Freshchat-agent",
"options": {}
},
"type": "n8n-nodes-base.webhook",
"typeVersion": 2.1,
"position": [
-768,
768
],
"id": "cf563fc0-d544-47e8-a9ed-625f5a0ad779",
"name": "Webhook"
},
{
"parameters": {
"jsCode": "const items = $input.all();\n\n// --------------------------------------------------\n// KNOWN AUTOMATION / BOT ACTOR IDs\n// --------------------------------------------------\n// \u0647\u0630\u0647 IDs \u0644\u0628\u0648\u062a\u0627\u062a / \u0631\u0633\u0627\u0626\u0644 \u0622\u0644\u064a\u0629 \u0645\u0639\u0631\u0648\u0641\u0629 \u0639\u0646\u062f\u0646\u0627.\n// \u0645\u0645\u0646\u0648\u0639 \u0623\u064a \u0648\u0627\u062d\u062f \u0645\u0646\u0647\u0645 \u064a\u0648\u0642\u0641 \u0627\u0644\u0640 AI.\nconst AUTOMATION_ACTOR_IDS = [\n 'AUTOMATION_ACTOR_ID_1',\n 'AUTOMATION_ACTOR_ID_2',\n];\n\nreturn items.map((item) => {\n const body = item.json.body ?? item.json;\n\n const action = body.action ?? '';\n const actorType = body.actor?.actor_type ?? '';\n const actorId = body.actor?.actor_id ?? '';\n\n let eventType = 'ignore';\n let conversation = null;\n let message = null;\n let user = null;\n\n // --------------------------------------------------\n // 1) MESSAGE CREATED\n // --------------------------------------------------\n if (action === 'message_create') {\n message = body.data?.message ?? {};\n\n const messageActorId =\n message?.actor_id ??\n actorId ??\n '';\n\n const orgActorId =\n message?.org_actor_id ??\n null;\n\n // -----------------------------\n // Customer message\n // -----------------------------\n if (actorType === 'user') {\n eventType = 'customer_message';\n\n // -----------------------------\n // Agent / Bot / AI message\n // -----------------------------\n } else if (actorType === 'agent') {\n\n const isKnownAutomation =\n AUTOMATION_ACTOR_IDS.includes(messageActorId);\n\n // \u0627\u0644\u0645\u0648\u0638\u0641 \u0627\u0644\u0628\u0634\u0631\u064a \u0627\u0644\u062d\u0642\u064a\u0642\u064a \u064a\u0638\u0647\u0631 \u0645\u0639\u0647 org_actor_id\n const isHumanAgent =\n Boolean(orgActorId) &&\n !isKnownAutomation;\n\n if (isKnownAutomation) {\n // \u0628\u0648\u062a Freshchat / Freshdesk \u0623\u0648 AI/n8n\n eventType = 'automated_agent_message';\n\n } else if (isHumanAgent) {\n // \u0645\u0648\u0638\u0641 \u0628\u0634\u0631\u064a \u062d\u0642\u064a\u0642\u064a\n eventType = 'human_agent_message';\n\n } else {\n // Agent \u063a\u064a\u0631 \u0645\u0639\u0631\u0648\u0641 \u0648\u0645\u0627 \u0639\u0646\u062f\u0647 org_actor_id.\n // \u0646\u0639\u0627\u0645\u0644\u0647 \u0643\u0631\u0633\u0627\u0644\u0629 \u0622\u0644\u064a\u0629 \u062d\u062a\u0649 \u0644\u0627 \u0646\u0648\u0642\u0641 \u0627\u0644\u0640 AI \u0628\u0627\u0644\u063a\u0644\u0637\n // \u0625\u0630\u0627 \u0638\u0647\u0631 \u0628\u0648\u062a \u062c\u062f\u064a\u062f \u0645\u0633\u062a\u0642\u0628\u0644\u064b\u0627.\n eventType = 'automated_agent_message';\n }\n\n } else {\n eventType = 'unknown_message';\n }\n\n // --------------------------------------------------\n // 2) ASSIGN TO ME / CONVERSATION ASSIGNMENT\n // --------------------------------------------------\n } else if (action === 'conversation_assignment') {\n conversation =\n body.data?.assignment?.conversation ??\n {};\n\n const assignorId =\n body.data?.assignment?.assignor_id ??\n actorId ??\n '';\n\n // \u0625\u0630\u0627 assignment \u062c\u0627\u0621 \u0645\u0646 automation \u0645\u0639\u0631\u0648\u0641 \u0644\u0627 \u0646\u0648\u0642\u0641 AI.\n // \u063a\u064a\u0631 \u0630\u0644\u0643 \u0646\u0639\u062a\u0628\u0631\u0647 \u062a\u062f\u062e\u0644 \u0645\u0648\u0638\u0641 \u0628\u0634\u0631\u064a.\n if (AUTOMATION_ACTOR_IDS.includes(assignorId)) {\n eventType = 'automated_assignment';\n } else {\n eventType = 'agent_assignment';\n }\n\n // --------------------------------------------------\n // 3) RESOLVE\n // --------------------------------------------------\n } else if (action === 'conversation_resolution') {\n conversation =\n body.data?.resolve?.conversation ??\n {};\n\n user =\n body.data?.resolve?.user ??\n {};\n\n eventType = 'conversation_resolved';\n\n // --------------------------------------------------\n // 4) REOPEN\n // --------------------------------------------------\n } else if (action === 'conversation_reopen') {\n conversation =\n body.data?.reopen?.conversation ??\n {};\n\n const reopenerId =\n body.data?.reopen?.reopener_id ??\n actorId ??\n '';\n\n if (actorType === 'user') {\n eventType = 'customer_reopen';\n\n } else if (actorType === 'agent') {\n\n if (AUTOMATION_ACTOR_IDS.includes(reopenerId)) {\n eventType = 'automated_reopen';\n } else {\n eventType = 'agent_reopen';\n }\n\n } else {\n eventType = 'unknown_reopen';\n }\n }\n\n // --------------------------------------------------\n // Conversation ID\n // --------------------------------------------------\n const conversationId =\n message?.conversation_id ??\n conversation?.conversation_id ??\n null;\n\n // --------------------------------------------------\n // Message Parts\n // --------------------------------------------------\n const messageParts =\n message?.message_parts ??\n [];\n\n const messageText =\n messageParts\n .map((part) => part.text?.content)\n .filter(Boolean)\n .join('\\n') || null;\n\n // --------------------------------------------------\n // Images\n // --------------------------------------------------\n const imageUrls =\n messageParts\n .map((part) => part.image?.url)\n .filter(Boolean);\n\n // --------------------------------------------------\n // AI ACTION\n // --------------------------------------------------\n let aiAction = 'ignore';\n\n // \u0631\u0633\u0627\u0644\u0629 \u0627\u0644\u0639\u0645\u064a\u0644:\n // \u0627\u0641\u062d\u0635 \u0647\u0644 AI \u0634\u063a\u0627\u0644 \u0623\u0648 \u0645\u0648\u0642\u0648\u0641\n if (eventType === 'customer_message') {\n aiAction = 'check_if_ai_active';\n }\n\n // \u0641\u0642\u0637 \u062a\u062f\u062e\u0644 \u0628\u0634\u0631\u064a \u062d\u0642\u064a\u0642\u064a \u064a\u0648\u0642\u0641 AI\n if (\n eventType === 'human_agent_message' ||\n eventType === 'agent_assignment' ||\n eventType === 'agent_reopen'\n ) {\n aiAction = 'pause_ai';\n }\n\n // Resolve \u064a\u0631\u062c\u0639 AI \u0644\u0644\u0639\u0645\u0644\n if (\n eventType === 'conversation_resolved' ||\n eventType === 'customer_reopen'\n ) {\n aiAction = 'activate_ai';\n }\n\n // \u0647\u0630\u0647 \u0627\u0644\u062d\u0627\u0644\u0627\u062a \u0643\u0644\u0647\u0627 \u062a\u0628\u0642\u0649 ignore:\n //\n // automated_agent_message\n // automated_assignment\n // automated_reopen\n //\n // \u064a\u0639\u0646\u064a \u0627\u0644\u0628\u0648\u062a\u0627\u062a \u0648\u0631\u062f\u0648\u062f AI/n8n\n // \u0645\u0645\u0646\u0648\u0639 \u062a\u063a\u064a\u0631 \u062d\u0627\u0644\u0629 \u0627\u0644\u0640 AI.\n\n // --------------------------------------------------\n // OUTPUT\n // --------------------------------------------------\n return {\n json: {\n request_id: body.request_id ?? null,\n action,\n action_time: body.action_time ?? null,\n\n event_type: eventType,\n ai_action: aiAction,\n\n actor_type: actorType,\n actor_id: actorId,\n\n // \u0645\u0647\u0645 \u0644\u0644\u062a\u0634\u062e\u064a\u0635 \u0648\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0628\u0634\u0631\u064a \u0645\u0646 \u0627\u0644\u0622\u0644\u064a\n org_actor_id:\n message?.org_actor_id ??\n conversation?.assigned_org_agent_id ??\n null,\n\n conversation_id: conversationId,\n\n conversation_status:\n conversation?.status ??\n null,\n\n conversation_internal_id:\n conversation?.conversation_internal_id ??\n message?.freshchat_conversation_id ??\n null,\n\n user_id:\n message?.user_id ??\n conversation?.user_id ??\n user?.id ??\n null,\n\n message_id:\n message?.id ??\n null,\n\n message_type:\n message?.message_type ??\n null,\n\n message_text: messageText,\n message_parts: messageParts,\n\n image_urls: imageUrls,\n image_count: imageUrls.length,\n has_images: imageUrls.length > 0,\n\n channel_id:\n message?.channel_id ??\n conversation?.channel_id ??\n null,\n\n assigned_agent_id:\n conversation?.assigned_agent_id ??\n body.data?.assignment?.to_agent_id ??\n null,\n\n customer_phone:\n user?.phone ??\n null,\n\n customer_name:\n user?.first_name ??\n null,\n\n original_event: body,\n },\n };\n});"
},
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-528,
768
],
"id": "45effbd4-f2c2-42bf-af7e-ed734b023857",
"name": "Normalize Freshchat Event"
},
{
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "f786292c-5b88-45bf-a56e-ad057bf244d0",
"leftValue": "={{ $json.ai_action }}",
"rightValue": "pause_ai",
"operator": {
"type": "string",
"operation": "regex"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Pause AI"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "83b59d66-c455-4619-9d51-d269d22ebde3",
"leftValue": "={{ $json.ai_action }}",
"rightValue": "activate_ai",
"operator": {
"type": "string",
"operation": "regex"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Activate AI"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"leftValue": "={{ $json.ai_action }}",
"rightValue": "check_if_ai_active",
"operator": {
"type": "string",
"operation": "regex"
},
"id": "66c61d1d-44fb-4cf9-8065-99f42496af12"
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Customer Message"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.switch",
"typeVersion": 3.4,
"position": [
-720,
992
],
"id": "a19651e3-d284-4ccd-80fe-c6d7fdb87c77",
"name": "Route Freshchat Event"
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Customer Service AI System",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit"
},
"sheetName": {
"__rl": true,
"value": "gid=0",
"mode": "list",
"cachedResultName": "Conversation States",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"conversation_id": "={{ $json.conversation_id }}",
"conversation_internal_id": "={{ String($json.conversation_internal_id) }}",
"user_id": "={{ $json.user_id }}",
"ai_status": "paused",
"last_event": "={{ $json.event_type }}",
"updated_at": "={{ DateTime.fromISO($json.action_time).setZone('Asia/Riyadh').toFormat('yyyy-MM-dd HH:mm:ss') }}"
},
"matchingColumns": [
"conversation_id"
],
"schema": [
{
"id": "conversation_id",
"displayName": "conversation_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "conversation_internal_id",
"displayName": "conversation_internal_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "user_id",
"displayName": "user_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "ai_status",
"displayName": "ai_status",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "last_event",
"displayName": "last_event",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "updated_at",
"displayName": "updated_at",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
672,
992
],
"id": "2cae8d75-4594-4a02-9f88-768adb49d9ea",
"name": "Save Paused State",
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Customer Service AI System",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit"
},
"sheetName": {
"__rl": true,
"value": "gid=0",
"mode": "list",
"cachedResultName": "Conversation States",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"conversation_id": "={{ $json.conversation_id }}",
"conversation_internal_id": "={{ String($json.conversation_internal_id) }}",
"user_id": "={{ $json.user_id }}",
"ai_status": "active",
"last_event": "={{ $json.event_type }}",
"updated_at": "={{ DateTime.fromISO($json.action_time).setZone('Asia/Riyadh').toFormat('yyyy-MM-dd HH:mm:ss') }}"
},
"matchingColumns": [
"conversation_id"
],
"schema": [
{
"id": "conversation_id",
"displayName": "conversation_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "conversation_internal_id",
"displayName": "conversation_internal_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "user_id",
"displayName": "user_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "ai_status",
"displayName": "ai_status",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "last_event",
"displayName": "last_event",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "updated_at",
"displayName": "updated_at",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {
"cellFormat": "RAW"
}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
960,
992
],
"id": "fefa7ebc-970e-4a68-a013-849e6f9617a3",
"name": "Save Active State",
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Customer Service AI System",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit"
},
"sheetName": {
"__rl": true,
"value": "gid=0",
"mode": "list",
"cachedResultName": "Conversation States",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID"
},
"filtersUI": {
"values": [
{
"lookupColumn": "conversation_id",
"lookupValue": "={{ $json.conversation_id }}"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
-448,
1040
],
"id": "c477de46-b18a-4d32-bb24-1d2f2339c38c",
"name": "Get Conversation State",
"alwaysOutputData": true,
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "9f2604bd-7463-4d7b-a97a-f51626dabf0b",
"leftValue": "={{ $json.ai_status ?? 'active' }}",
"rightValue": "active",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
-224,
1040
],
"id": "a3f51ff9-4ec6-4fec-8001-6a51028f1dd5",
"name": "Is AI Active?"
},
{
"parameters": {
"url": "=https://YOUR_FRESHCHAT_DOMAIN.freshchat.com/v2/users/{{ $('Normalize Freshchat Event').item.json.user_id }}",
"authentication": "genericCredentialType",
"genericAuthType": "httpBearerAuth",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
-16,
1024
],
"id": "dcbd77b6-11ce-41b7-9e56-5f8c6034c4fa",
"name": "Get Freshchat Customer",
"credentials": {
"httpBasicAuth": {
"name": "<your credential>"
},
"httpBearerAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "62dabe01-07b4-49ba-ab38-ddc12fbd36d4",
"name": "customer_phone",
"value": "={{ $json.phone }}",
"type": "string"
},
{
"id": "be61252e-dec9-4ae5-b0af-d3b8515e16b8",
"name": "customer_message",
"value": "={{ $('Normalize Freshchat Event').item.json.message_text }}",
"type": "string"
},
{
"id": "95bfc432-4333-4a60-9853-01e5196a7a73",
"name": "conversation_id",
"value": "={{ $('Normalize Freshchat Event').item.json.conversation_id }}",
"type": "string"
},
{
"id": "611e5382-ef32-49ae-a334-d320eb594a1a",
"name": "conversation_internal_id",
"value": "={{ String($('Normalize Freshchat Event').item.json.conversation_internal_id) }}",
"type": "string"
},
{
"id": "91b2e54d-080a-4306-a7b3-40e98cce32c8",
"name": "user_id",
"value": "={{ $('Normalize Freshchat Event').item.json.user_id }}",
"type": "string"
},
{
"id": "93e1de4b-9810-4827-aa24-b4d7616582f2",
"name": "image_urls",
"value": "={{ $('Normalize Freshchat Event').item.json.image_urls ?? [] }}",
"type": "array"
},
{
"id": "c7561f8c-9b43-44d0-ba49-06ab1270abf6",
"name": "message_id",
"value": "={{ $('Normalize Freshchat Event').item.json.message_id }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
208,
1024
],
"id": "8238386a-73ca-48b8-9658-7f0656edf107",
"name": "Build Customer Context"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "0156eebf-91dc-4026-8213-7d21280b6f47",
"leftValue": "={{ Array.isArray($json.image_urls) && $json.image_urls.length > 0 }}",
"rightValue": "",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
-720,
1264
],
"id": "0d43318e-42f9-468b-9774-0f32d459ac62",
"name": "Has Images?"
},
{
"parameters": {
"amount": 6
},
"type": "n8n-nodes-base.wait",
"typeVersion": 1.1,
"position": [
-224,
1248
],
"id": "ca4c4810-64ba-4547-afe3-2990c933d24f",
"name": "Wait for More Images"
},
{
"parameters": {
"jsCode": "const rows = $input.all().map(item => item.json);\n\nif (rows.length === 0) {\n return [];\n}\n\n// \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0627\u0644\u062a\u064a \u0634\u063a\u0651\u0644\u062a \u0647\u0630\u0627 \u0627\u0644\u0640 Execution\nconst currentMessageId = String(\n $('Build Customer Context').first().json.message_id ?? ''\n);\n\n// --------------------------------------------------\n// \u062a\u062d\u0648\u064a\u0644 \u0648\u0642\u062a Supabase \u0625\u0644\u0649 timestamp\n// received_at \u0645\u062b\u0627\u0644:\n// 2026-08-09T11:02:45.830+00:00\n// --------------------------------------------------\nfunction parseTime(value) {\n if (!value) return null;\n\n const time = Date.parse(String(value));\n return Number.isFinite(time) ? time : null;\n}\n\n// --------------------------------------------------\n// \u062a\u062d\u062f\u064a\u062f \u0623\u062d\u062f\u062b \u0635\u0648\u0631\u0629 \u062d\u0633\u0628 received_at\n// \u0648\u0625\u0630\u0627 \u062a\u0633\u0627\u0648\u0649 \u0627\u0644\u0648\u0642\u062a \u0646\u0633\u062a\u062e\u062f\u0645 id\n// --------------------------------------------------\nconst latestRow = rows.reduce((latest, row) => {\n const latestTime = parseTime(latest.received_at);\n const rowTime = parseTime(row.received_at);\n\n if (latestTime === null && rowTime !== null) {\n return row;\n }\n\n if (latestTime !== null && rowTime === null) {\n return latest;\n }\n\n if (latestTime === null && rowTime === null) {\n return Number(row.id) > Number(latest.id)\n ? row\n : latest;\n }\n\n if (rowTime > latestTime) {\n return row;\n }\n\n if (\n rowTime === latestTime &&\n Number(row.id) > Number(latest.id)\n ) {\n return row;\n }\n\n return latest;\n});\n\n// \u0641\u0642\u0637 Execution \u0627\u0644\u062e\u0627\u0635 \u0628\u0623\u062d\u062f\u062b \u0635\u0648\u0631\u0629 \u064a\u0643\u0645\u0644\nif (String(latestRow.message_id) !== currentMessageId) {\n return [];\n}\n\n// --------------------------------------------------\n// \u0646\u0623\u062e\u0630 \u0641\u0642\u0637 \u0627\u0644\u0635\u0648\u0631 \u0627\u0644\u0642\u0631\u064a\u0628\u0629 \u0645\u0646 \u0623\u062d\u062f\u062b \u0635\u0648\u0631\u0629\n// \u062d\u062a\u0649 \u0627\u0644\u0635\u0648\u0631 \u0627\u0644\u0642\u062f\u064a\u0645\u0629 \u063a\u064a\u0631 \u0627\u0644\u0645\u0639\u0627\u0644\u062c\u0629 \u0644\u0627 \u062a\u062f\u062e\u0644 \u0641\u064a Batch \u062c\u062f\u064a\u062f\n// --------------------------------------------------\nconst latestTime = parseTime(latestRow.received_at);\n\nconst BATCH_WINDOW_MS = 60 * 1000;\n\nconst batchRows = rows.filter(row => {\n const rowTime = parseTime(row.received_at);\n\n if (latestTime === null || rowTime === null) {\n return String(row.message_id) === String(latestRow.message_id);\n }\n\n return (\n latestTime - rowTime >= 0 &&\n latestTime - rowTime <= BATCH_WINDOW_MS\n );\n});\n\n// --------------------------------------------------\n// \u062a\u0631\u062a\u064a\u0628 \u0635\u0641\u0648\u0641 \u0627\u0644\u062f\u0641\u0639\u0629 \u0645\u0646 \u0627\u0644\u0623\u0642\u062f\u0645 \u0625\u0644\u0649 \u0627\u0644\u0623\u062d\u062f\u062b\n// \u062d\u062a\u0649 \u0646\u062c\u0645\u0639 \u0627\u0644\u0646\u0635\u0648\u0635 \u0628\u0627\u0644\u062a\u0631\u062a\u064a\u0628 \u0627\u0644\u0635\u062d\u064a\u062d\n// --------------------------------------------------\nconst sortedBatchRows = [...batchRows].sort((a, b) => {\n const timeA = parseTime(a.received_at);\n const timeB = parseTime(b.received_at);\n\n if (timeA === null && timeB === null) {\n return Number(a.id) - Number(b.id);\n }\n\n if (timeA === null) return -1;\n if (timeB === null) return 1;\n\n if (timeA !== timeB) {\n return timeA - timeB;\n }\n\n return Number(a.id) - Number(b.id);\n});\n\n// --------------------------------------------------\n// \u062a\u062c\u0645\u064a\u0639 \u0631\u0648\u0627\u0628\u0637 \u0627\u0644\u0635\u0648\u0631\n// --------------------------------------------------\nconst imageUrls = [];\n\nfor (const row of sortedBatchRows) {\n let urls = row.image_urls;\n\n if (typeof urls === 'string') {\n try {\n urls = JSON.parse(urls);\n } catch {\n urls = urls ? [urls] : [];\n }\n }\n\n if (Array.isArray(urls)) {\n imageUrls.push(...urls);\n }\n}\n\n// --------------------------------------------------\n// \u062a\u062c\u0645\u064a\u0639 \u0646\u0635\u0648\u0635 \u0646\u0641\u0633 \u0627\u0644\u0640 Batch\n// --------------------------------------------------\nconst textParts = sortedBatchRows\n .map(row => String(row.message_text ?? '').trim())\n .filter(text => text.length > 0);\n\nconst batchMessageText = textParts.join('\\n');\n\nreturn [\n {\n json: {\n conversation_id: latestRow.conversation_id,\n conversation_internal_id: latestRow.conversation_internal_id,\n user_id: latestRow.user_id,\n customer_phone: latestRow.customer_phone,\n\n image_urls: [...new Set(imageUrls)],\n\n batch_message_text: batchMessageText,\n\n buffered_message_ids: sortedBatchRows.map(row => row.message_id),\n\n // \u0628\u062f\u0644 row_number \u062a\u0628\u0639 Google Sheets\n buffer_ids: sortedBatchRows.map(row => row.id)\n }\n }\n];"
},
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
224,
1248
],
"id": "20bded24-0a46-4432-b62b-3fb49ebb3e26",
"name": "Keep Latest Image Batch"
},
{
"parameters": {
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Customer Service AI System",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit"
},
"sheetName": {
"__rl": true,
"value": 128263397,
"mode": "list",
"cachedResultName": "Issue Drafts",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID"
},
"filtersUI": {
"values": [
{
"lookupColumn": "conversation_id",
"lookupValue": "={{ $json.conversation_id }}"
},
{
"lookupColumn": "status",
"lookupValue": "collecting"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
448,
1248
],
"id": "af7d7a24-e8c0-483b-a33b-1c9011b17dcc",
"name": "Get Collecting Issue",
"alwaysOutputData": true,
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "fe7eac9b-59dc-4967-98a3-341d759a25fc",
"leftValue": "={{ $json.row_number !== undefined }}",
"rightValue": "",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
-720,
1472
],
"id": "173ed7da-71a6-4fd8-a642-e58c1291ce08",
"name": "Collecting Issue Exists?"
},
{
"parameters": {
"jsCode": "const draft = $input.first().json;\nconst newBatch = $('Keep Latest Image Batch').first().json;\n\nfunction toArray(value) {\n if (Array.isArray(value)) return value;\n if (!value) return [];\n\n if (typeof value === 'string') {\n try {\n const parsed = JSON.parse(value);\n return Array.isArray(parsed) ? parsed : [parsed];\n } catch {\n return [value];\n }\n }\n\n return [value];\n}\n\nconst oldImages = toArray(draft.image_urls);\nconst newImages = toArray(newBatch.image_urls);\n\nconst mergedImages = [...new Set([\n ...oldImages,\n ...newImages\n])];\n\nreturn [{\n json: {\n row_number: draft.row_number,\n issue_id: draft.issue_id,\n image_urls: JSON.stringify(mergedImages)\n }\n}];"
},
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-448,
1456
],
"id": "08be4247-3467-4fc2-aeb9-5338b0028a6e",
"name": "Merge New Images Into Draft"
},
{
"parameters": {
"operation": "update",
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Customer Service AI System",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit"
},
"sheetName": {
"__rl": true,
"value": 128263397,
"mode": "list",
"cachedResultName": "Issue Drafts",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID/edit#gid=YOUR_SHEET_GID"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"image_urls": "={{ $json.image_urls }}",
"updated_at": "={{ $now.setZone('Asia/Riyadh').toFormat('yyyy-MM-dd HH:mm:ss') }}",
"issue_id": "={{ $json.issue_id }}"
},
"matchingColumns": [
"issue_id"
],
"schema": [
{
"id": "issue_id",
"displayName": "issue_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "conversation_id",
"displayName": "conversation_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "conversation_internal_id",
"displayName": "conversation_internal_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "user_id",
"displayName": "user_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "customer_phone",
"displayName": "customer_phone",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "order_number",
"displayName": "order_number",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "order_phone",
"displayName": "order_phone",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "issue_description",
"displayName": "issue_description",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "image_urls",
"displayName": "image_urls",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "status",
"displayName": "status",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "is_active",
"displayName": "is_active",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "ticket_id",
"displayName": "ticket_id",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "created_at",
"displayName": "created_at",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "updated_at",
"displayName": "updated_at",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "ticket_type\n",
"displayName": "ticket_type\n",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "level_1\n",
"displayName": "level_1\n",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "level_2\n",
"displayName": "level_2\n",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "level_3\n",
"displayName": "level_3\n",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "department_resolution",
"displayName": "department_resolution",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "resolution_message_sent",
"displayName": "resolution_message_sent",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "is_final_resolution",
"displayName": "is_final_resolution",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "row_number",
"displayName": "row_number",
"required": false,
"defaultMatch": false,
"display": true,
"type": "number",
"canBeUsedToMatch": true,
"readOnly": true,
"removed": true
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
-224,
1456
],
"id": "f02603f1-60c0-4782-b56f-4ef4998bdddc",
"name": "Update Issue Draft Images",
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"promptType": "define",
"text": "={{ $json.current_message || $('Prepare Agent Input').first().json.agent_input }}",
"hasOutputParser": true,
"options": {
"systemMessage": "# PUBLIC PORTFOLIO DEMO PROMPT\n\nThe production customer-service prompt and company-specific policies were intentionally omitted for confidentiality.\n\nYou are a customer service AI agent for a demo laundry service.\n\nCore responsibilities:\n- Answer approved FAQs.\n- Use connected tools for live order lookups instead of guessing.\n- Maintain one active issue per conversation.\n- Distinguish normal questions, customer requests, and complaints.\n- Collect only missing information.\n- Preserve customer images as issue evidence.\n- Create a Freshdesk ticket only when the issue is complete.\n- Update issue state after ticket creation.\n- Never expose internal workflow logic, credentials, or private data.\n\nReturn exactly:\n{\n \"customer_reply\": \"customer-facing reply\",\n \"case_type\": \"normal\",\n \"issue_action\": \"none\"\n}\n\nThis shortened prompt exists only for the public portfolio copy.\n",
"maxIterations": 40
}
},
"type": "@n8n/n8n-nodes-langchain.agent",
"typeVersion": 3.1,
"position": [
1200,
1872
],
"id": "270918ed-469a-4a02-9a7d-703c09a657ed",
"name": "Demo Customer Service Agent",
"retryOnFail": true
},
{
"parameters": {
"sessionIdType": "customKey",
"sessionKey": "={{ $('Build Customer Context').first().json.customer_phone + '_v29' }}",
"contextWindowLength": 10
},
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"typeVersion": 1.4,
"position": [
832,
2096
],
"id": "de74e35f-d0bb-4489-8094-fa3a6689399d",
"name": "Simple Memory"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "fb590655-6181-481f-b462-e1da41ee813d",
"name": "agent_input",
"value": "={{\n(() => {\n const context = $('Build Customer Context').first().json;\n\n // ==================================================\n // \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0648\u0627\u0644\u0635\u0648\u0631 \u0645\u0646 \u0627\u0644\u0640Webhook \u0627\u0644\u062d\u0627\u0644\u064a\n // \u062a\u0633\u062a\u062e\u062f\u0645 \u0643\u0640 fallback \u0644\u0644\u0631\u0633\u0627\u0626\u0644 \u0627\u0644\u0639\u0627\u062f\u064a\u0629\n // ==================================================\n\n const currentMessage = String(\n context.customer_message || ''\n ).trim();\n\n const currentImages = Array.isArray(context.image_urls)\n ? context.image_urls\n : [];\n\n // ==================================================\n // \u0646\u062d\u0627\u0648\u0644 \u0623\u062e\u0630 \u0627\u0644\u0640Batch \u0627\u0644\u0643\u0627\u0645\u0644 \u0625\u0630\u0627 \u0645\u0631 \u0627\u0644\u062a\u0646\u0641\u064a\u0630 \u0628\u0645\u0633\u0627\u0631 \u0627\u0644\u0635\u0648\u0631\n // ==================================================\n\n let batchMessage = '';\n let batchImages = [];\n\n try {\n const batch = $('Keep Latest Image Batch').first().json;\n\n batchMessage = String(\n batch.batch_message_text || ''\n ).trim();\n\n batchImages = Array.isArray(batch.image_urls)\n ? batch.image_urls\n : [];\n } catch (e) {\n // \u0627\u0644\u0631\u0633\u0627\u0644\u0629 \u0644\u0645 \u062a\u0645\u0631 \u0628\u0645\u0633\u0627\u0631 \u0627\u0644\u0635\u0648\u0631\n }\n\n // \u0625\u0630\u0627 \u0643\u0627\u0646 \u0639\u0646\u062f\u0646\u0627 Batch \u0635\u0648\u0631 \u0646\u0633\u062a\u062e\u062f\u0645 \u0628\u064a\u0627\u0646\u0627\u062a\u0647.\n // \u0648\u0625\u0630\u0627 \u0643\u0627\u0646\u062a \u0631\u0633\u0627\u0644\u0629 \u0639\u0627\u062f\u064a\u0629 \u0646\u0633\u062a\u062e\u062f\u0645 Build Customer Context.\n const message = batchMessage || currentMessage;\n\n const images = batchImages.length > 0\n ? batchImages\n : currentImages;\n\n // ==================================================\n // \u0647\u0644 \u064a\u0648\u062c\u062f Issue Draft \u062d\u0627\u0644\u064a \u0628\u062d\u0627\u0644\u0629 collecting\u061f\n // ==================================================\n\n let hasCollectingIssue = false;\n\n try {\n const draft = $('Get Collecting Issue').first().json;\n\n hasCollectingIssue =\n draft &&\n draft.row_number !== undefined;\n } catch (e) {\n hasCollectingIssue = false;\n }\n\n // ==================================================\n // \u064a\u0648\u062c\u062f Issue Draft \u062d\u0642\u064a\u0642\u064a \u0645\u0641\u062a\u0648\u062d\n // ==================================================\n\n if (hasCollectingIssue) {\n\n if (message && images.length) {\n return (\n message +\n '\\n\\n[\u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0631\u0633\u0644 \u0635\u0648\u0631\u0629 \u0623\u0648 \u0623\u0643\u062b\u0631\u060c \u0648\u062a\u0645\u062a \u0625\u0636\u0627\u0641\u0629 \u0627\u0644\u0635\u0648\u0631 \u0625\u0644\u0649 \u0645\u0633\u0648\u062f\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629. \u0644\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646\u0647 \u0625\u0639\u0627\u062f\u0629 \u0625\u0631\u0633\u0627\u0644\u0647\u0627\u060c \u0648\u062a\u0627\u0628\u0639 \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0646\u0627\u0642\u0635\u0629 \u0644\u0644\u0645\u0634\u0643\u0644\u0629.]'\n );\n }\n\n if (message) {\n return message;\n }\n\n if (images.length) {\n return '[\u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0631\u0633\u0644 \u0635\u0648\u0631\u0629 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0648\u062a\u0645\u062a \u0625\u0636\u0627\u0641\u062a\u0647\u0627 \u0625\u0644\u0649 \u0645\u0633\u0648\u062f\u0629 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629. \u0644\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646\u0647 \u0625\u0639\u0627\u062f\u0629 \u0625\u0631\u0633\u0627\u0644\u0647\u0627\u060c \u0648\u062a\u0627\u0628\u0639 \u062c\u0645\u0639 \u0627\u0644\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u0646\u0627\u0642\u0635\u0629 \u0644\u0644\u0645\u0634\u0643\u0644\u0629.]';\n }\n }\n\n // ==================================================\n // \u0644\u0627 \u064a\u0648\u062c\u062f Issue Draft\n // ==================================================\n\n if (message && images.length) {\n return (\n message +\n '\\n\\n[\u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0631\u0633\u0644 \u0635\u0648\u0631\u0629 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0645\u0639 \u0647\u0630\u0647 \u0627\u0644\u0631\u0633\u0627\u0644\u0629. \u0644\u0627 \u062a\u0641\u062a\u0631\u0636 \u0623\u0646 \u0627\u0644\u0635\u0648\u0631\u0629 \u0634\u0643\u0648\u0649 \u0623\u0648 \u0645\u0634\u0643\u0644\u0629 \u0645\u0646 \u062a\u0644\u0642\u0627\u0621 \u0646\u0641\u0633\u0647\u0627. \u0627\u0641\u0647\u0645 \u0627\u0644\u063a\u0631\u0636 \u0645\u0646 \u0643\u0644\u0627\u0645 \u0627\u0644\u0639\u0645\u064a\u0644 \u0648\u0633\u064a\u0627\u0642 \u0627\u0644\u0645\u062d\u0627\u062f\u062b\u0629. \u0644\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646\u0647 \u0625\u0639\u0627\u062f\u0629 \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0635\u0648\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629.]'\n );\n }\n\n if (message) {\n return message;\n }\n\n if (images.length) {\n return '[\u0627\u0644\u0639\u0645\u064a\u0644 \u0623\u0631\u0633\u0644 \u0635\u0648\u0631\u0629 \u0623\u0648 \u0623\u0643\u062b\u0631 \u0628\u062f\u0648\u0646 \u0646\u0635. \u0644\u0627 \u062a\u0641\u062a\u0631\u0636 \u0623\u0646\u0647\u0627 \u0634\u0643\u0648\u0649 \u0623\u0648 \u0645\u0634\u0643\u0644\u0629. \u0625\u0630\u0627 \u0644\u0645 \u064a\u0643\u0646 \u0627\u0644\u063a\u0631\u0636 \u0648\u0627\u0636\u062d\u064b\u0627\u060c \u0627\u0633\u0623\u0644 \u0627\u0644\u0639\u0645\u064a\u0644 \u0628\u0627\u062e\u062a\u0635\u0627\u0631 \u0645\u0627\u0630\u0627 \u064a\u0631\u064a\u062f \u0628\u062e\u0635\u0648\u0635 \u0627\u0644\u0635\u0648\u0631\u0629\u060c \u0648\u0644\u0627 \u062a\u0637\u0644\u0628 \u0645\u0646\u0647 \u0625\u0639\u0627\u062f\u0629 \u0625\u0631\u0633\u0627\u0644 \u0627\u0644\u0635\u0648\u0631\u0629 \u0627\u0644\u062d\u0627\u0644\u064a\u0629.]';\n }\n\n return '\u0648\u0635\u0644\u062a \u0631\u0633\u0627\u0644\u0629 \u0645\u0646 \u0627\u0644\u0639\u0645\u064a\u0644 \u062f\u0648\u0646 \u0646\u0635 \u0623\u0648 \u0635\u0648\u0631 \u0642\u0627\u0628\u0644\u0629 \u0644\u0644\u0642\u0631\u0627\u0621\u0629.';\n})()\n}}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
-448,
1648
],
"id": "f8cc9318-99a0-4755-9d2e-0354a0e901a3",
"name": "Prepare Agent Input"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "2c4841d6-8225-4b30-bf87-c94198feaa02",
"leftValue": "={{ $json.body.data.message.user_id }}",
"rightValue": "YOUR_TEST_USER_ID",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
-576,
528
],
"id": "2c134549-36fb-4e17-91a9-39d242204c29",
"name": "If"
},
{
"parameters": {
"schemaType": "manual",
"inputSchema": "{\n \"type\": \"object\",\n \"properties\": {\n \"customer_reply\": {\n \"type\": \"string\"\n },\n \"case_type\": {\n \"type\": \"string\",\n \"enum\": [\n \"normal\",\n \"bag_info\",\n \"bag_image\",\n \"sack_image\",\n \"how_to_order\",\n \"how_to_hang_bag\"\n ]\n },\n \"issue_action\": {\n \"type\": \"string\",\n \"enum\": [\n \"none\",\n \"start_issue\",\n \"await_context\"\n ]\n }\n },\n \"required\": [\n \"customer_reply\",\n \"case_type\",\n \"issue_action\"\n ],\n \"additionalProperties\": false\n}",
"autoFix": true
},
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"typeVersion": 1.3,
"position": [
1856,
2096
],
"id": "2c912924-ae46-49d4-9b13-d80ea314d3d2",
"name": "Structured Output Parser",
"executeOnce": false,
"retryOnFail": true
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_FRESHCHAT_DOMAIN.freshchat.com/v2/conversations/{{ $('Normalize Freshchat Event').first().json.conversation_id }}/messages",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer YOUR_API_TOKEN"
},
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "Accept",
"value": "application/json"
},
{
"name": "ASSUME-IDENTITY",
"value": "false"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"message_parts\": [\n {\n \"text\": {\n \"content\": {{ JSON.stringify($json.output.customer_reply) }}\n }\n }\n ],\n \"message_type\": \"normal\",\n \"actor_type\": \"bot\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
1680,
1872
],
"id": "2b67c8bf-20e6-46a2-aa3c-daeb4fa2ab3a",
"name": "Send Customer Reply"
},
{
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"leftValue": "bag_info",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals"
},
"id": "d0bae682-a664-4b18-850d-6e01638af93b"
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Bag Info"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "ebe29642-52d7-453a-9de8-d2fab3edcec3",
"leftValue": "bag_image",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Bag Image"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "d6f387b6-1335-4ae1-8d00-94d02a862099",
"leftValue": "sack_image",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Sack Image"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "2f1c6f55-ee4e-4c8a-a808-7c4feff71edd",
"leftValue": "how_to_order",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "How To Order"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "c2431f23-97ee-4afa-9150-17534f26a1e5",
"leftValue": "how_to_hang_bag",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "How To Hang Bag"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "20bb0368-a6c8-48cb-a28a-fb5c3b0f5b5b",
"leftValue": "normal",
"rightValue": "={{ $('Demo Customer Service Agent').item.json.output.case_type }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "Normal"
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
freshdeskApigoogleSheetsOAuth2ApihttpBasicAuthhttpBearerAuthopenAiApisupabaseApi
Pro
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About this workflow
AI Customer Service Automation - Portfolio. Uses googleSheets, httpRequest, agent, memoryBufferWindow. Webhook trigger; 91 nodes.
Source: https://github.com/yahya0093/ai-customer-service-automation/blob/main/workflows/customer-service-main.json — original creator credit. Request a take-down →
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