Amanda Benks This workflow corresponds to n8n.io template #5310 — we link there as the canonical source.
This workflow follows the Emailreadimap → Emailsend recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"name": "AI Customer Support Agent Multi-Channel",
"tags": [
{
"id": "ai-agent",
"name": "AI Agent",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
},
{
"id": "customer-support",
"name": "Customer Support",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
},
{
"id": "automation",
"name": "Automation",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
}
],
"nodes": [
{
"id": "sticky_note_intro",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-200,
200
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "whatsapp_webhook",
"name": "WhatsApp Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
200,
300
],
"parameters": {},
"typeVersion": 2
},
{
"id": "telegram_webhook",
"name": "Telegram Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
200,
450
],
"parameters": {},
"typeVersion": 2
},
{
"id": "email_trigger",
"name": "Email Trigger",
"type": "n8n-nodes-base.emailReadImap",
"position": [
200,
600
],
"parameters": {},
"typeVersion": 2
},
{
"id": "normalize_data",
"name": "Normalize Message Data",
"type": "n8n-nodes-base.set",
"position": [
500,
450
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "get_conversation_history",
"name": "Get Conversation History",
"type": "n8n-nodes-base.notion",
"position": [
800,
450
],
"parameters": {},
"typeVersion": 2
},
{
"id": "sticky_memory",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
780,
200
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "openai_agent",
"name": "OpenAI Support Agent",
"type": "n8n-nodes-base.openAi",
"position": [
1100,
450
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "sticky_ai",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1080,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "check_escalation",
"name": "Check if Escalation Needed",
"type": "n8n-nodes-base.if",
"position": [
1400,
450
],
"parameters": {},
"typeVersion": 2
},
{
"id": "format_response",
"name": "Format AI Response",
"type": "n8n-nodes-base.set",
"position": [
1700,
350
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "send_whatsapp_response",
"name": "Send WhatsApp Response",
"type": "n8n-nodes-base.httpRequest",
"position": [
2000,
200
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "send_telegram_response",
"name": "Send Telegram Response",
"type": "n8n-nodes-base.httpRequest",
"position": [
2000,
350
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "send_email_response",
"name": "Send Email Response",
"type": "n8n-nodes-base.emailSend",
"position": [
2000,
500
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "save_conversation",
"name": "Save Conversation",
"type": "n8n-nodes-base.notion",
"position": [
2300,
450
],
"parameters": {},
"typeVersion": 2
},
{
"id": "notify_human_agents",
"name": "Notify Human Agents",
"type": "n8n-nodes-base.httpRequest",
"position": [
1700,
600
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "sticky_escalation",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1620,
720
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "sticky_analytics",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2280,
200
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "webhook_response",
"name": "Webhook Response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
2600,
450
],
"parameters": {},
"typeVersion": 1.1
}
],
"settings": {
"executionOrder": "v1"
},
"updatedAt": "2025-01-01T00:00:00.000Z",
"versionId": "1",
"staticData": null,
"connections": {
"openai_agent": {
"main": [
[
{
"node": "check_escalation",
"type": "main",
"index": 0
}
]
]
},
"email_trigger": {
"main": [
[
{
"node": "normalize_data",
"type": "main",
"index": 0
}
]
]
},
"normalize_data": {
"main": [
[
{
"node": "get_conversation_history",
"type": "main",
"index": 0
}
]
]
},
"format_response": {
"main": [
[
{
"node": "send_whatsapp_response",
"type": "main",
"index": 0
},
{
"node": "send_telegram_response",
"type": "main",
"index": 0
},
{
"node": "send_email_response",
"type": "main",
"index": 0
}
]
]
},
"check_escalation": {
"main": [
[
{
"node": "format_response",
"type": "main",
"index": 0
}
],
[
{
"node": "format_response",
"type": "main",
"index": 0
},
{
"node": "notify_human_agents",
"type": "main",
"index": 0
}
]
]
},
"telegram_webhook": {
"main": [
[
{
"node": "normalize_data",
"type": "main",
"index": 0
}
]
]
},
"whatsapp_webhook": {
"main": [
[
{
"node": "normalize_data",
"type": "main",
"index": 0
}
]
]
},
"save_conversation": {
"main": [
[
{
"node": "webhook_response",
"type": "main",
"index": 0
}
]
]
},
"send_email_response": {
"main": [
[
{
"node": "save_conversation",
"type": "main",
"index": 0
}
]
]
},
"send_telegram_response": {
"main": [
[
{
"node": "save_conversation",
"type": "main",
"index": 0
}
]
]
},
"send_whatsapp_response": {
"main": [
[
{
"node": "save_conversation",
"type": "main",
"index": 0
}
]
]
},
"get_conversation_history": {
"main": [
[
{
"node": "openai_agent",
"type": "main",
"index": 0
}
]
]
}
},
"triggerCount": 3
}
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About this workflow
This workflow contains community nodes that are only compatible with the self-hosted version of n8n.
Source: https://n8n.io/workflows/5310/ — original creator credit. Request a take-down →
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