Amanda Benks This workflow corresponds to n8n.io template #5311 — we link there as the canonical source.
This workflow follows the Google Sheets → HTTP Request recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"name": "AI Telegram & WhatsApp Business Agent",
"tags": [
{
"id": "telegram",
"name": "Telegram",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
},
{
"id": "whatsapp",
"name": "WhatsApp",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
},
{
"id": "ai-agent",
"name": "AI Agent",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
},
{
"id": "customer-service",
"name": "Customer Service",
"createdAt": "2025-01-01T00:00:00.000Z",
"updatedAt": "2025-01-01T00:00:00.000Z"
}
],
"nodes": [
{
"id": "intro_sticky",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-240,
180
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "telegram_trigger",
"name": "Telegram Bot",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
160,
280
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "whatsapp_webhook",
"name": "WhatsApp Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
160,
420
],
"parameters": {},
"typeVersion": 2
},
{
"id": "normalize_message",
"name": "Normalize Message Data",
"type": "n8n-nodes-base.set",
"position": [
460,
350
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "processing_sticky",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
440,
20
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "get_customer_data",
"name": "Get Customer History",
"type": "n8n-nodes-base.googleSheets",
"position": [
760,
350
],
"parameters": {},
"typeVersion": 4.4
},
{
"id": "build_context",
"name": "Build AI Context",
"type": "n8n-nodes-base.code",
"position": [
1060,
350
],
"parameters": {},
"typeVersion": 2
},
{
"id": "intelligence_sticky",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
740,
40
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "ai_assistant",
"name": "AI Business Assistant",
"type": "n8n-nodes-base.openAi",
"position": [
1360,
350
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "ai_sticky",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1340,
-20
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "process_response",
"name": "Process AI Response",
"type": "n8n-nodes-base.code",
"position": [
1660,
350
],
"parameters": {},
"typeVersion": 2
},
{
"id": "platform_router",
"name": "Platform Router",
"type": "n8n-nodes-base.if",
"position": [
1960,
350
],
"parameters": {},
"typeVersion": 2
},
{
"id": "send_telegram",
"name": "Send Telegram Message",
"type": "n8n-nodes-base.telegram",
"position": [
2260,
280
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "send_whatsapp",
"name": "Send WhatsApp Message",
"type": "n8n-nodes-base.httpRequest",
"position": [
2260,
420
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "delivery_sticky",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2240,
60
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "log_conversation",
"name": "Log Conversation",
"type": "n8n-nodes-base.googleSheets",
"position": [
2560,
350
],
"parameters": {},
"typeVersion": 4.4
},
{
"id": "update_customer",
"name": "Update Customer Record",
"type": "n8n-nodes-base.googleSheets",
"position": [
2860,
350
],
"parameters": {},
"typeVersion": 4.4
},
{
"id": "check_escalation",
"name": "Check Escalation",
"type": "n8n-nodes-base.if",
"position": [
2560,
200
],
"parameters": {},
"typeVersion": 2
},
{
"id": "notify_team",
"name": "Notify Support Team",
"type": "n8n-nodes-base.httpRequest",
"position": [
2860,
200
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "analytics_sticky",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
2540,
480
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "webhook_response",
"name": "Webhook Response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
3160,
420
],
"parameters": {},
"typeVersion": 1.1
}
],
"settings": {
"executionOrder": "v1"
},
"updatedAt": "2025-01-01T00:00:00.000Z",
"versionId": "1",
"staticData": null,
"connections": {
"ai_assistant": {
"main": [
[
{
"node": "process_response",
"type": "main",
"index": 0
}
]
]
},
"build_context": {
"main": [
[
{
"node": "ai_assistant",
"type": "main",
"index": 0
}
]
]
},
"send_telegram": {
"main": [
[
{
"node": "log_conversation",
"type": "main",
"index": 0
}
]
]
},
"send_whatsapp": {
"main": [
[
{
"node": "log_conversation",
"type": "main",
"index": 0
}
]
]
},
"platform_router": {
"main": [
[
{
"node": "send_telegram",
"type": "main",
"index": 0
}
],
[
{
"node": "send_whatsapp",
"type": "main",
"index": 0
}
]
]
},
"update_customer": {
"main": [
[
{
"node": "webhook_response",
"type": "main",
"index": 0
}
]
]
},
"check_escalation": {
"main": [
[
{
"node": "notify_team",
"type": "main",
"index": 0
}
],
[]
]
},
"log_conversation": {
"main": [
[
{
"node": "update_customer",
"type": "main",
"index": 0
}
]
]
},
"process_response": {
"main": [
[
{
"node": "platform_router",
"type": "main",
"index": 0
},
{
"node": "check_escalation",
"type": "main",
"index": 0
}
]
]
},
"telegram_trigger": {
"main": [
[
{
"node": "normalize_message",
"type": "main",
"index": 0
}
]
]
},
"whatsapp_webhook": {
"main": [
[
{
"node": "normalize_message",
"type": "main",
"index": 0
}
]
]
},
"get_customer_data": {
"main": [
[
{
"node": "build_context",
"type": "main",
"index": 0
}
]
]
},
"normalize_message": {
"main": [
[
{
"node": "get_customer_data",
"type": "main",
"index": 0
}
]
]
}
},
"triggerCount": 2
}
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About this workflow
This workflow contains community nodes that are only compatible with the self-hosted version of n8n.
Source: https://n8n.io/workflows/5311/ — original creator credit. Request a take-down →
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