Davide Boizza This workflow corresponds to n8n.io template #15479 — we link there as the canonical source.
This workflow follows the Agent → Chat Trigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "nuzeMUCQyZCTuLvJ",
"name": "AI Restaurant Virtual Waiter Chatbot for WhatsApp",
"tags": [],
"nodes": [
{
"id": "ab0c732c-8597-4984-84e9-c5b2b4771dfe",
"name": "WhatsApp Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
304,
1664
],
"parameters": {
"options": {},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "cb5adbf0-eb1d-484a-819a-6b0d2e52cc10",
"name": "Not supported",
"type": "n8n-nodes-base.whatsApp",
"position": [
720,
1936
],
"parameters": {
"textBody": "=You can only send text messages",
"operation": "send",
"phoneNumberId": "470271332838881",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "f68714c5-7059-4ec7-a125-d4ec59998713",
"name": "Input type",
"type": "n8n-nodes-base.switch",
"position": [
672,
1664
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "08fd0c80-307e-4f45-b1de-35192ee4ec5e",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.messages[0].text.body }}",
"rightValue": ""
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra"
}
},
"typeVersion": 3.2
},
{
"id": "32f07aa1-d158-46d3-8d02-cff1efa391b4",
"name": "Guardrails",
"type": "@n8n/n8n-nodes-langchain.guardrails",
"position": [
2096,
1584
],
"parameters": {
"text": "={{ $json.message }}",
"guardrails": {
"jailbreak": {
"value": {
"threshold": 0.7,
"customizePrompt": true
}
}
},
"customizeSystemMessage": true
},
"typeVersion": 2
},
{
"id": "0503afb8-057c-4c1f-913e-a2ac825e4551",
"name": "Google Gemini Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
2032,
1808
],
"parameters": {
"options": {},
"modelName": "models/gemini-2.5-flash-lite"
},
"credentials": {
"googlePalmApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "a544701b-038c-4473-bbdb-fc76c7634099",
"name": "Send message1",
"type": "n8n-nodes-base.whatsApp",
"position": [
2944,
2208
],
"parameters": {
"textBody": "=What was communicated does not reflect our policies or is not relevant.",
"operation": "send",
"phoneNumberId": "470271332838881",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "10e7da52-82d0-4744-82d1-8c03b7e483dd",
"name": "When chat message received",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
288,
1232
],
"parameters": {
"options": {
"responseMode": "responseNodes"
}
},
"typeVersion": 1.4
},
{
"id": "5b62a3a0-fa30-4498-98c1-58044926fa99",
"name": "Normalize",
"type": "n8n-nodes-base.set",
"position": [
1824,
1424
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "125c9831-791b-4b6e-979b-ceda1d77ad7a",
"name": "message",
"type": "string",
"value": "={{ $json.message }}"
},
{
"id": "a802bf83-f88a-4eb1-b4bd-5b253a15e2cb",
"name": "sessionId",
"type": "string",
"value": "={{ $json.sessionId }}"
},
{
"id": "3014000a-962e-449c-93a9-99fe74a1a21e",
"name": "type",
"type": "string",
"value": "={{$json.type}}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "380fded1-8350-431b-b508-565e7190661d",
"name": "Chat1",
"type": "@n8n/n8n-nodes-langchain.chat",
"position": [
2944,
2400
],
"parameters": {
"message": "=What was communicated does not reflect our policies or is not relevant.",
"options": {}
},
"typeVersion": 1.2
},
{
"id": "b89f1298-2d52-4241-9613-0df6eec8c3a5",
"name": "Message",
"type": "n8n-nodes-base.set",
"position": [
1136,
1568
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "c53cd9f9-77c1-4331-98ff-bfc9bdf95a3c",
"name": "message",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].text.body }}"
},
{
"id": "87dbdb41-66ba-4c02-a441-a6b44777dcbd",
"name": "sessionId",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
{
"id": "6e097caf-b3d4-4a17-8f63-57aa735e12ac",
"name": "type",
"type": "string",
"value": "whatsapp"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "ab2b7498-eb59-4cd2-8ace-a016be6f1c87",
"name": "From Chat",
"type": "n8n-nodes-base.set",
"position": [
1392,
1232
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "c53cd9f9-77c1-4331-98ff-bfc9bdf95a3c",
"name": "message",
"type": "string",
"value": "={{ $json.chatInput }}"
},
{
"id": "e355708a-2353-46c9-9423-9e15ea731955",
"name": "sessionId",
"type": "string",
"value": "={{ $json.sessionId }}"
},
{
"id": "66727ae5-1767-4c3a-83c5-d1f632b9083f",
"name": "type",
"type": "string",
"value": "chat"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "8dc3d90b-26f7-47a1-a77b-69e57a3223c6",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
192,
1072
],
"parameters": {
"color": 7,
"width": 1392,
"height": 368,
"content": "## STEP 1 - Chat Input (for testing)\nMessage from chatbot"
},
"typeVersion": 1
},
{
"id": "51c1824b-3bce-4183-ac19-9cb5cb203a68",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
192,
1472
],
"parameters": {
"color": 7,
"width": 1392,
"height": 656,
"content": "## STEP 1 bis - WhatsApp Input\nMessage (text or audio with speech to text) from WhatsApp"
},
"typeVersion": 1
},
{
"id": "f58f7359-71bc-4705-8b58-fcff8c3195f7",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1616,
1072
],
"parameters": {
"color": 7,
"width": 880,
"height": 1056,
"content": "## STEP 2 - Guardrails\nA jailbreak attempt is any deliberate attempt to circumvent, deceive, or manipulate the AI's safety, ethical, or policy constraints."
},
"typeVersion": 1
},
{
"id": "5411bc62-39f9-43f0-b5e2-6beb8dd424e9",
"name": "Menu?",
"type": "n8n-nodes-base.switch",
"position": [
2608,
1136
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Menu",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "f43bfc1b-411b-449d-9b65-a3f02e01e2f8",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.guardrailsInput }}",
"rightValue": "I would like to see the menu"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "Other"
}
},
"typeVersion": 3.4
},
{
"id": "4694ab95-fd33-4d0c-8400-d3ee9cc9b0a9",
"name": "Add new client",
"type": "n8n-nodes-base.googleSheets",
"position": [
3488,
1120
],
"parameters": {
"columns": {
"value": {
"DATE": "={{$now.format('yyyy-MM-dd')}}",
"CLIENT": "={{ $('Normalize').item.json.sessionId }}"
},
"schema": [
{
"id": "DATE",
"type": "string",
"display": true,
"required": false,
"displayName": "DATE",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "CLIENT",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "CLIENT",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"CLIENT"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "appendOrUpdate",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1Pzs_xlK6drjIhHnI7S1i2amLgT15dzuzkTKLbKcGpE4/edit#gid=0",
"cachedResultName": "Clients"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1Pzs_xlK6drjIhHnI7S1i2amLgT15dzuzkTKLbKcGpE4",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1Pzs_xlK6drjIhHnI7S1i2amLgT15dzuzkTKLbKcGpE4/edit?usp=drivesdk",
"cachedResultName": "Restaurant Database Clients"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.7
},
{
"id": "56c91059-abdf-4159-b56a-321f041fea96",
"name": "Send message2",
"type": "n8n-nodes-base.whatsApp",
"position": [
3968,
880
],
"parameters": {
"textBody": "=Hi, this is the Menu: https://go.forkmenu.com/demo",
"operation": "send",
"phoneNumberId": "470271332838881",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "42c252a8-8b76-4bf8-bbfe-30a1701c358a",
"name": "Chat2",
"type": "@n8n/n8n-nodes-langchain.chat",
"position": [
3968,
1120
],
"parameters": {
"message": "=Hi, this is the Menu: https://go.forkmenu.com/demo",
"options": {}
},
"typeVersion": 1.2
},
{
"id": "60e47c14-eaab-4a63-8131-82d52cf1a493",
"name": "Wait 2 Hours",
"type": "n8n-nodes-base.wait",
"position": [
4336,
880
],
"parameters": {
"unit": "hours",
"amount": 2
},
"typeVersion": 1.1
},
{
"id": "a8dd2f94-0a73-41e9-a222-751e0b1a0864",
"name": "Send message3",
"type": "n8n-nodes-base.whatsApp",
"position": [
4736,
880
],
"parameters": {
"textBody": "=We hope you enjoyed your experience at our restaurant. Please consider leaving us a review. https://search.google.com/local/writereview?placeid=xxx",
"operation": "send",
"phoneNumberId": "470271332838881",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "97b11345-88f1-4674-9d55-8c6ed3bf6fe4",
"name": "Chat3",
"type": "@n8n/n8n-nodes-langchain.chat",
"position": [
4736,
1120
],
"parameters": {
"message": "=We hope you enjoyed your experience at our restaurant. Please consider leaving us a review. https://search.google.com/local/writereview?placeid=xxx",
"options": {}
},
"typeVersion": 1.2
},
{
"id": "2d97f036-8584-4126-b1db-b8b895dfbda5",
"name": "Google Gemini Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
3312,
1792
],
"parameters": {
"options": {},
"modelName": "models/gemini-3.1-flash-lite-preview"
},
"credentials": {
"googlePalmApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6676bcc4-b231-47f1-b205-ddec9f83a074",
"name": "Wait 1 Minute",
"type": "n8n-nodes-base.wait",
"position": [
4352,
1120
],
"parameters": {
"unit": "minutes",
"amount": 1
},
"typeVersion": 1.1
},
{
"id": "1feeea47-2b50-4aba-ae93-74268d610167",
"name": "Chat",
"type": "@n8n/n8n-nodes-langchain.chat",
"position": [
4048,
1696
],
"parameters": {
"message": "={{ $json.output }}",
"options": {}
},
"typeVersion": 1.2
},
{
"id": "10cf10a6-0b97-490d-8c54-2d30e589869e",
"name": "Menu dishes",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
3632,
1776
],
"parameters": {
"url": "https://demo.forkmenu.com/api/menu/piatti/2?key=MjAyNjA0MjQwOTI0Mjc=",
"options": {},
"toolDescription": "Menu dishes"
},
"typeVersion": 4.4
},
{
"id": "c22cb678-c255-40a9-b290-9b1eed452caf",
"name": "Send message",
"type": "n8n-nodes-base.whatsApp",
"position": [
4048,
1536
],
"parameters": {
"textBody": "={{ $json.output }}",
"operation": "send",
"phoneNumberId": "470271332838881",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('WhatsApp Trigger').item.json.messages[0].from }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "58961035-d1d6-4b5c-84a6-d40cc35f87b0",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
3472,
1792
],
"parameters": {
"sessionKey": "={{ $('Normalize').item.json.sessionId }}",
"sessionIdType": "customKey",
"contextWindowLength": 10
},
"typeVersion": 1.3
},
{
"id": "56260fc9-0455-4294-850f-4b98183b5d6c",
"name": "Merge",
"type": "n8n-nodes-base.merge",
"position": [
3008,
1584
],
"parameters": {
"mode": "combine",
"options": {},
"combineBy": "combineAll"
},
"typeVersion": 3.2
},
{
"id": "ca0f5da6-a5c1-41ac-ae8c-642aa0f60a6a",
"name": "Calculator",
"type": "@n8n/n8n-nodes-langchain.toolCalculator",
"position": [
3760,
1792
],
"parameters": {},
"typeVersion": 1
},
{
"id": "54ae6a93-699b-4e02-8ac1-7f912c2de2a5",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2880,
1392
],
"parameters": {
"color": 7,
"width": 2160,
"height": 640,
"content": "## STEP 4 - Virtual Waiter\nThe virtual waiter responds to the dishes on the menu (available dishes, price, allergens, recommended dishes) based on the Virtual Menu API (Demo Menu https://go.forkmenu.com/demo)\n"
},
"typeVersion": 1
},
{
"id": "0f86f8c0-b913-4fae-82c2-438ebe66d218",
"name": "Virtual waiter",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
3488,
1584
],
"parameters": {
"text": "={{ $json.guardrailsInput }}",
"options": {
"systemMessage": "You are a helpful assistant about the restaurant.\n\nYou are a helpful assistant for this restaurant.\n\n## Core Rules\n- NEVER invent or assume information. Only use data retrieved from available tools.\n- Always respond in the same language the user wrote in.\n- Keep answers relevant and concise, based strictly on retrieved data.\n\n## Menu Requests\nWhen the user asks anything related to the menu (dishes, ingredients, prices, availability, allergens, recommendations, etc.):\n1. Call the \"Menu dishes\" tool\n2. Wait for the response\n3. Elaborate the retrieved data to answer the user's question accurately\n\n## Out-of-Scope Requests\nIf the user asks about something you have no data for, politely let them know you don't have that information \u2014 do not make anything up."
},
"promptType": "define"
},
"retryOnFail": true,
"typeVersion": 3.1
},
{
"id": "d2cd13b4-5d36-49a4-b70c-a1f3e820cc7c",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
2880,
720
],
"parameters": {
"color": 7,
"width": 1328,
"height": 640,
"content": "## STEP 3 - Send Virtuale Menu\n[Clone this Sheet](https://docs.google.com/spreadsheets/d/1Pzs_xlK6drjIhHnI7S1i2amLgT15dzuzkTKLbKcGpE4/edit?usp=sharing) Send virtual menu links via chatbot (or WhatsApp) and save customer data in a database (Google Sheets)"
},
"typeVersion": 1
},
{
"id": "23c3b1a6-a3d4-49ee-80af-c2d5144521fa",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
4240,
720
],
"parameters": {
"color": 7,
"width": 800,
"height": 640,
"content": "## STEP 5 - Request review after dinner\n\nOnce dinner is over (after 2 hours for WhatsApp) or after 1 minute for the Chatbot (for the test), a link to the restaurant review is sent to the device used."
},
"typeVersion": 1
},
{
"id": "6211234f-ed90-4a45-a969-2727930d717e",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
192,
640
],
"parameters": {
"width": 1392,
"height": 400,
"content": "## AI Restaurant Virtual Waiter Chatbot for WhatsApp & Website (Menu, Orders & Review)\n\nThis workflow implements a **WhatsApp-based virtual restaurant assistant** that automates customer interaction from the first message to post-dining follow-up.\n\nThe system can receive messages either from **WhatsApp or a chatbot interface**, normalize the input, and process it through **AI guardrails** to ensure safe and relevant communication. \n\nIt is possible to replace the chatbot on the restaurant website with a WhatsApp bot\n\n### How it works\n\nThis workflow automates a WhatsApp and chat-based restaurant assistant. It receives customer messages, filters unsupported formats, applies AI guardrails against jailbreaks, and routes safe requests either to menu delivery or a virtual waiter agent.\n\nMenu requests are logged in Google Sheets, followed by an automated menu link and delayed review request. General questions are handled by an AI agent using Gemini, memory, a calculator, and a ForkMenu API tool, ensuring answers are based only on real menu data.\n\n### Setup steps\n\nAdd credentials for WhatsApp, Gemini, and Google Sheets, then configure WhatsApp phone IDs and the Meta webhook. Clone or prepare a Google Sheet with `CLIENT` and `DATE` columns.\n\nUpdate the ForkMenu API URL/key, customize customer-facing messages, adjust Wait node timers for review follow-ups, and activate the workflow. For website chat, enable the n8n chat trigger and embed the chat widget on your site.\n"
},
"typeVersion": 1
},
{
"id": "2fe2bff6-76c6-4e43-9a9d-a08300b5ad1a",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1632,
304
],
"parameters": {
"color": 7,
"width": 736,
"height": 736,
"content": "## MY NEW YOUTUBE CHANNEL\n\ud83d\udc49 [Subscribe to my new **YouTube channel**](https://youtube.com/@n3witalia). Here I\u2019ll share videos and Shorts with practical tutorials and **FREE templates for n8n**.\n\n[](https://youtube.com/@n3witalia)"
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"executionOrder": "v1"
},
"versionId": "81614725-8a67-413c-b502-174b1685591d",
"connections": {
"Chat2": {
"main": [
[
{
"node": "Wait 1 Minute",
"type": "main",
"index": 0
}
]
]
},
"Menu?": {
"main": [
[
{
"node": "Add new client",
"type": "main",
"index": 0
}
],
[
{
"node": "Merge",
"type": "main",
"index": 0
}
]
]
},
"Merge": {
"main": [
[
{
"node": "Virtual waiter",
"type": "main",
"index": 0
}
]
]
},
"Message": {
"main": [
[
{
"node": "Normalize",
"type": "main",
"index": 0
}
]
]
},
"From Chat": {
"main": [
[
{
"node": "Normalize",
"type": "main",
"index": 0
}
]
]
},
"Normalize": {
"main": [
[
{
"node": "Guardrails",
"type": "main",
"index": 0
},
{
"node": "Merge",
"type": "main",
"index": 1
}
]
]
},
"Calculator": {
"ai_tool": [
[
{
"node": "Virtual waiter",
"type": "ai_tool",
"index": 0
}
]
]
},
"Guardrails": {
"main": [
[
{
"node": "Menu?",
"type": "main",
"index": 0
}
],
[
{
"node": "Chat1",
"type": "main",
"index": 0
}
]
]
},
"Input type": {
"main": [
[
{
"node": "Message",
"type": "main",
"index": 0
}
],
[
{
"node": "Not supported",
"type": "main",
"index": 0
}
]
]
},
"Menu dishes": {
"ai_tool": [
[
{
"node": "Virtual waiter",
"type": "ai_tool",
"index": 0
}
]
]
},
"Wait 2 Hours": {
"main": [
[
{
"node": "Send message3",
"type": "main",
"index": 0
}
]
]
},
"Send message2": {
"main": [
[
{
"node": "Wait 2 Hours",
"type": "main",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "Virtual waiter",
"type": "ai_memory",
"index": 0
}
]
]
},
"Wait 1 Minute": {
"main": [
[
{
"node": "Chat3",
"type": "main",
"index": 0
}
]
]
},
"Add new client": {
"main": [
[
{
"node": "Chat2",
"type": "main",
"index": 0
}
]
]
},
"Virtual waiter": {
"main": [
[
{
"node": "Chat",
"type": "main",
"index": 0
}
]
]
},
"WhatsApp Trigger": {
"main": [
[
{
"node": "Input type",
"type": "main",
"index": 0
}
]
]
},
"Google Gemini Chat Model": {
"ai_languageModel": [
[
{
"node": "Virtual waiter",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Google Gemini Chat Model1": {
"ai_languageModel": [
[
{
"node": "Guardrails",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "From Chat",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googlePalmApigoogleSheetsOAuth2ApiwhatsAppApiwhatsAppTriggerApi
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About this workflow
This workflow implements a WhatsApp-based virtual restaurant assistant that automates customer interaction from the first message to post-dining follow-up.
Source: https://n8n.io/workflows/15479/ — original creator credit. Request a take-down →
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