Luis Hernandez This workflow corresponds to n8n.io template #7018 — we link there as the canonical source.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"meta": {
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "b42b5224-f6c3-4f89-a1de-4edc6b4be539",
"name": "Get pending cases",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1488,
-240
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/search/Ticket/",
"options": {},
"sendQuery": true,
"sendHeaders": true,
"queryParameters": {
"parameters": [
{
"name": "criteria[0][field]",
"value": "5"
},
{
"name": "criteria[0][searchtype]",
"value": "equals"
},
{
"name": "criteria[0][value]",
"value": "8"
},
{
"name": "criteria[1][link]",
"value": "AND"
},
{
"name": "criteria[1][field]",
"value": "12"
},
{
"name": "criteria[1][searchtype]",
"value": "equals"
},
{
"name": "criteria[1][value]",
"value": "2"
},
{
"name": "criteria[2][link]",
"value": "AND"
},
{
"name": "criteria[2][field]",
"value": "15"
},
{
"name": "criteria[2][searchtype]",
"value": "morethan"
},
{
"name": "criteria[2][value]",
"value": "2024-08-01"
},
{
"name": "criteria[3][link]",
"value": "AND"
},
{
"name": "criteria[3][field]",
"value": "80"
},
{
"name": "criteria[3][searchtype]",
"value": "contains"
},
{
"name": "criteria[3][value]",
"value": "entity_name"
},
{
"name": "order",
"value": "DESC"
}
]
},
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "Session-Token",
"value": "={{ $json.session_token }}"
},
{
"name": "App-Token",
"value": "=\"Your App Token is here\""
}
]
}
},
"typeVersion": 4.2
},
{
"id": "1fcb5ffb-a90a-4b15-be54-e82f5c0cdefc",
"name": "Schedule Trigger",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-2592,
-112
],
"parameters": {
"rule": {
"interval": [
{
"triggerAtHour": 8
}
]
}
},
"typeVersion": 1.2
},
{
"id": "8851baa4-a224-4167-907a-47a4e9e37539",
"name": "Loop Over Items",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-624,
-352
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "8becb3db-a506-4928-bc7c-e5e436d1832d",
"name": "No Operation, do nothing",
"type": "n8n-nodes-base.noOp",
"position": [
-848,
48
],
"parameters": {},
"typeVersion": 1
},
{
"id": "ec77f17f-56da-4992-8c68-83bb2269fa2f",
"name": "Create chat message",
"type": "n8n-nodes-base.microsoftTeams",
"position": [
-112,
16
],
"parameters": {
"chatId": {
"__rl": true,
"mode": "list",
"value": ""
},
"message": "=## Action Required: Pending Cases\n\n**Title:** {{ $json['1'] }}\n\n**ID:** {{ $json['2'] }}\n\n**Due Date:** {{ $json['18'] }}",
"options": {
"includeLinkToWorkflow": false
},
"resource": "chatMessage"
},
"credentials": {
"microsoftTeamsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 2
},
{
"id": "41990118-4edf-4945-b5d4-8a21381b5914",
"name": "Split Out",
"type": "n8n-nodes-base.splitOut",
"position": [
-896,
-304
],
"parameters": {
"options": {},
"fieldToSplitOut": "data"
},
"typeVersion": 1
},
{
"id": "86a3660a-7985-4045-8514-a411ce9eb756",
"name": "Aggregate",
"type": "n8n-nodes-base.aggregate",
"position": [
-336,
-432
],
"parameters": {
"options": {},
"aggregate": "aggregateAllItemData"
},
"typeVersion": 1
},
{
"id": "0a8a2fa2-9e52-4bfd-ac48-d41e1d0926d3",
"name": "No Operation, do nothing1",
"type": "n8n-nodes-base.noOp",
"position": [
192,
-432
],
"parameters": {},
"typeVersion": 1
},
{
"id": "fbf9fa0f-cfa5-4ea2-935a-18286fd9817d",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2656,
-288
],
"parameters": {
"height": 320,
"content": "## Schedule Trigger\nDefine the workflow execution schedule that best suits you."
},
"typeVersion": 1
},
{
"id": "8f908a3f-db32-42e8-bdcc-9586b4f8affd",
"name": "Get session token",
"type": "n8n-nodes-base.httpRequest",
"position": [
-2064,
-128
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/initSession/",
"options": {},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBasicAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
},
{
"name": "App-Token",
"value": "\"Your App Token is here\""
}
]
}
},
"credentials": {
"httpBasicAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.2
},
{
"id": "6cee6b63-c04d-4981-b153-d6b6056c45c9",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2384,
-448
],
"parameters": {
"color": 4,
"width": 544,
"height": 480,
"content": "## Node http request\nGet session token\n\nMethod: Get\n\nURL:https://\"your_glpi_server\"/apirest.php/initSession/\n\nAuthentication: Generic Credential Type\nGeneric Auth Type: Basic Auth\nBasic Auth: User/Password | Credential glpi application manager\n\n\n\nSend Headers\n\nContent-Type: application/json\nApp-Token: \"Your App Token is here\""
},
"typeVersion": 1
},
{
"id": "54572b4a-0383-42d8-bca5-25a215eb89d8",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1808,
-688
],
"parameters": {
"color": 4,
"width": 480,
"height": 720,
"content": "## Node http request\nGet pending cases \n\nMethod: GET\n\nURL: https://\"your_glpi_server\"/apirest.php/search/Ticket/\n\n\nSend Query Parameters\n\ncriteria[0][field]: 5\ncriteria[0][searchtype]: equals\ncriteria[0][value]: \"Change to id_technnician ej: 8\"\ncriteria[1][link]: AND\ncriteria[1][field]: 12\ncriteria[1][searchtype]: equals\ncriteria[1][value]: 2\ncriteria[2][link]: AND\ncriteria[2][field]: 15\ncriteria[2][searchtype]: morethan\ncriteria[2][value]: 2024-08-01\ncriteria[3][link]: AND\ncriteria[3][field]: 80\ncriteria[3][searchtype]: contains\ncriteria[3][value]: \"Change to entity_name\"\norder: DESC\n\nSend Headers\n\nContent-Type: application/json\nSession-Token: {{ $json.session_token }}\nApp-Token: \"Your App Token is here\""
},
"typeVersion": 1
},
{
"id": "f2dc0e3a-c751-42d2-8d19-0b985ca71287",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1280,
-496
],
"parameters": {
"height": 464,
"content": "## Node IF\nAre there any ongoing cases?\n\nConditions\n\n{{ $json.totalcount }} # is greater than 0\n\nIf they exist = true\nIf they do not exist = false"
},
"typeVersion": 1
},
{
"id": "6a1e7b75-a078-4b4d-8e1b-06ac30e86da4",
"name": "Are there any ongoing cases?",
"type": "n8n-nodes-base.if",
"position": [
-1200,
-224
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "64c7b2af-b7be-4e72-bee4-380072abe2b7",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ $json.totalcount }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "a239f6ad-6e4b-4c94-b453-0cae8890c536",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-496
],
"parameters": {
"width": 224,
"height": 352,
"content": "## Node Split Out\nIf there is more than one case, I separate them so I can iterate them correctly."
},
"typeVersion": 1
},
{
"id": "233cfc69-c272-4c75-a37d-8889efb7537b",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-432,
-544
],
"parameters": {
"width": 272,
"height": 272,
"content": "## Node Aggregate\nI regroup all the elements after they've been iterated."
},
"typeVersion": 1
},
{
"id": "60d13886-f13c-441a-8afa-b5ec6c527a43",
"name": "End session",
"type": "n8n-nodes-base.httpRequest",
"position": [
-32,
-432
],
"parameters": {
"url": "https://\"your_glpi_server\"/apirest.php/killSession/",
"options": {},
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Session-Token",
"value": "={{ $('Get session token').item.json.session_token }}"
},
{
"name": "App-Token",
"value": "\"Your App Token is here\""
}
]
}
},
"typeVersion": 4.2
},
{
"id": "c0c8285f-54c0-4d8d-8e91-51f28068f0a4",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-128,
-704
],
"parameters": {
"width": 272,
"height": 432,
"content": "## Node End session\nMethod: GET\n\nURL: https://\"your_glpi_server\"/apirest.php/killSession/\n\nSend Headers\n\nSession-Token : {{ $('Get session token').item.json.session_token }}\nApp-Token: \"Your App Token is here\""
},
"typeVersion": 1
},
{
"id": "0d5a053a-452e-4cad-8106-a87d1098faf4",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-544,
-224
],
"parameters": {
"color": 5,
"width": 832,
"height": 400,
"content": "## Create chat message\n\nCredential to connect whith \"We must create the connection with the Microsoft Teams account that has a basic or standard license.\"\n\nResource: Chat Message\nOperation: Create\nChat: from list \"Start a chat with the technician of this flow so that it appears on the list.\"\n\nIn the Microsoft admin center, go to \"Enterprise apps > n8n app - User and groups > add user and group.\" Add the Teams account that will be used to send notifications."
},
"typeVersion": 1
}
],
"connections": {
"Aggregate": {
"main": [
[
{
"node": "End session",
"type": "main",
"index": 0
}
]
]
},
"Split Out": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"End session": {
"main": [
[
{
"node": "No Operation, do nothing1",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Items": {
"main": [
[
{
"node": "Aggregate",
"type": "main",
"index": 0
}
],
[
{
"node": "Create chat message",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get session token",
"type": "main",
"index": 0
}
]
]
},
"Get pending cases": {
"main": [
[
{
"node": "Are there any ongoing cases?",
"type": "main",
"index": 0
}
]
]
},
"Get session token": {
"main": [
[
{
"node": "Get pending cases",
"type": "main",
"index": 0
}
]
]
},
"Create chat message": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"Are there any ongoing cases?": {
"main": [
[
{
"node": "Split Out",
"type": "main",
"index": 0
}
],
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
httpBasicAuthmicrosoftTeamsOAuth2Api
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About this workflow
GLPI Pending Tickets Notification to Microsoft Teams
Source: https://n8n.io/workflows/7018/ — original creator credit. Request a take-down →
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