Oneclick AI Squad This workflow corresponds to n8n.io template #10324 — we link there as the canonical source.
This workflow follows the Google Sheets → HTTP Request recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "Sw4jzyqyCRdzZZkR",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Instagram Customer Complaint to Support Ticket + SLA Automation",
"tags": [],
"nodes": [
{
"id": "eef4e527-de67-49a9-8a18-6140d80bd84b",
"name": "Schedule Trigger",
"type": "n8n-nodes-base.cron",
"position": [
-1200,
192
],
"parameters": {},
"typeVersion": 1
},
{
"id": "d7484c3b-dd65-4022-9275-b9c26e3478ae",
"name": "Get Instagram Posts",
"type": "n8n-nodes-base.httpRequest",
"position": [
-976,
288
],
"parameters": {
"url": "https://graph.facebook.com/v12.0/YOUR_INSTAGRAM_BUSINESS_ACCOUNT_ID/media?access_token=YOUR_TOKEN_HERE",
"options": {}
},
"typeVersion": 1
},
{
"id": "914d5b44-4c73-4b89-9952-242d71d74ff6",
"name": "Get Comments",
"type": "n8n-nodes-base.httpRequest",
"position": [
-752,
288
],
"parameters": {
"url": "=https://graph.facebook.com/v12.0/{{$node[\"Get Instagram Posts\"].json[\"data\"][0][\"id\"]}}/comments?access_token=YOUR_INSTAGRAM_ACCESS_TOKEN",
"options": {},
"authentication": "headerAuth"
},
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "8893bd95-ed78-4971-b90d-5b98f38a16c6",
"name": "Loop Over Comments",
"type": "n8n-nodes-base.splitInBatches",
"position": [
-528,
288
],
"parameters": {
"options": {},
"batchSize": 1
},
"typeVersion": 1
},
{
"id": "291d84aa-0fe3-4d27-9ac4-331ab8419bbc",
"name": "Capture Original Comment",
"type": "n8n-nodes-base.set",
"position": [
-304,
288
],
"parameters": {
"values": {
"string": [
{
"name": "original_text",
"value": "={{ $json[\"text\"] }}"
},
{
"name": "original_username",
"value": "={{ $json[\"username\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "96caa952-2e27-4fa0-a5de-e2d5b9077f2c",
"name": "Detect Complaint (Claude AI)",
"type": "n8n-nodes-base.httpRequest",
"position": [
-80,
288
],
"parameters": {
"url": "https://api.anthropic.com/v1/messages",
"options": {},
"requestMethod": "POST",
"jsonParameters": true,
"bodyParametersJson": "={\"model\": \"claude-3-5-sonnet-20241022\", \"max_tokens\": 1024, \"messages\": [{\"role\": \"user\", \"content\": \"Classify this Instagram comment as a complaint (yes/no). If yes, extract issue type (e.g., product issue, service delay) and severity (low/medium/high). Output in format: is_complaint: yes/no, issue_type: X, severity: Y. Comment: {{ $json[\"original_text\"] }}\"}]}"
},
"typeVersion": 1
},
{
"id": "968c7049-8a02-4c32-8545-47075e7caee7",
"name": "IF Complaint",
"type": "n8n-nodes-base.if",
"position": [
144,
288
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"content\"][0][\"text\"].toLowerCase().split(',')[0].split(':')[1].trim() }}",
"value2": "yes"
}
]
}
},
"typeVersion": 1
},
{
"id": "957df429-3800-4a0a-9a3e-e2db38519927",
"name": "Check Ticket Status",
"type": "n8n-nodes-base.googleSheets",
"position": [
1280,
480
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "lookup",
"lookupValue": "={{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}",
"lookupColumn": "ticketId"
},
"credentials": {
"googleApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "12351c78-a877-4e9a-8fdb-1ac0cd832083",
"name": "IF SLA Breach Near",
"type": "n8n-nodes-base.if",
"position": [
1488,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"status\"] }}",
"value2": "Resolved",
"operation": "notEqual"
}
]
}
},
"typeVersion": 1
},
{
"id": "0958f6e6-2408-4b82-b767-53f80ce0d06b",
"name": "Escalate to Manager (Slack)",
"type": "n8n-nodes-base.slack",
"position": [
1712,
288
],
"parameters": {
"text": "=SLA Breach Alert! Ticket {{ $node[\"Check Ticket Status\"].json[\"ticketId\"] }} is nearing breach.\nIssue: {{ $node[\"Check Ticket Status\"].json[\"issueType\"] }}\nAssigned: {{ $node[\"Check Ticket Status\"].json[\"assignedTo\"] }}\nEscalating...",
"channel": "manager-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "09c651d0-dad9-4e14-b705-09ea84d845e4",
"name": "End (Non-Complaint Path)",
"type": "n8n-nodes-base.set",
"position": [
368,
384
],
"parameters": {
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "77975382-8091-4068-b041-bedbcca463de",
"name": "Create Ticket (Google Sheet)",
"type": "n8n-nodes-base.googleSheets",
"position": [
816,
192
],
"parameters": {
"options": {},
"sheetId": "your-support-tickets-sheet-id!A:Z",
"operation": "append"
},
"credentials": {
"googleApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "53f52cab-4d79-4886-86e7-ad2b7a31df82",
"name": "Get Team Members",
"type": "n8n-nodes-base.googleSheets",
"position": [
368,
192
],
"parameters": {
"options": {},
"sheetId": "your-team-members-sheet-id!A:B"
},
"credentials": {
"googleApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6a908f02-66f2-4a99-b5d9-e5466061c0b9",
"name": "Assign Ticket",
"type": "n8n-nodes-base.set",
"position": [
592,
192
],
"parameters": {
"values": {
"string": [
{
"name": "assignedTo",
"value": "={{ $input.all()[Math.floor(Math.random() * $input.all().length)].email }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "f60798bd-6ae5-4726-b92a-f71248013a2f",
"name": "Notify Assignee (Slack)",
"type": "n8n-nodes-base.slack",
"position": [
1040,
96
],
"parameters": {
"text": "=New Complaint Ticket: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"ticketId\"] }}\nIssue: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"issueType\"] }}\nAssigned to: {{ $node[\"Assign Ticket\"].json[\"assignedTo\"] }}\nSLA Due: {{ $node[\"Create Ticket (Google Sheet)\"].json[\"slaDue\"] }}",
"channel": "your-slack-channel",
"attachments": [],
"otherOptions": {}
},
"credentials": {
"slackApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "d4d82ec0-daad-498d-9d27-a760f59bb582",
"name": "Wait for SLA Check",
"type": "n8n-nodes-base.wait",
"position": [
1040,
480
],
"parameters": {},
"typeVersion": 1
},
{
"id": "0decaa7a-d955-4a89-a3f9-ca3dc0662588",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-1200,
384
],
"parameters": {
"path": "91c34f5b-2ba6-4151-8ce0-5bc776a1f429",
"options": {}
},
"typeVersion": 2.1
},
{
"id": "44235062-dc7a-4a1c-bbcc-594e176e0b4b",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1248,
32
],
"parameters": {
"width": 192,
"height": 512,
"content": "Runs every 15 minutes or via webhook (/complaint-handler)\n"
},
"typeVersion": 1
},
{
"id": "4e87a344-14d2-48ee-a5e6-26d8622cfb37",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1008,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Fetches recent posts from Instagram Graph API\n"
},
"typeVersion": 1
},
{
"id": "52a70bfe-9c19-418e-bb27-0efc07641ab0",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-352,
32
],
"parameters": {
"width": 400,
"height": 512,
"content": "Uses AI to classify if complaint, extract issue/severity\n"
},
"typeVersion": 1
},
{
"id": "cba70d9f-9872-4651-80f9-53dfdff6ca34",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
112,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Branches: Proceed if yes, end if no\n"
},
"typeVersion": 1
},
{
"id": "edd42d16-01a1-46a4-9780-5ca92f864660",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-576,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Processes each comment individually to avoid rate limits\n"
},
"typeVersion": 1
},
{
"id": "0989217a-9bd3-4e29-9000-416d38de4ca2",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-800,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Retrieves comments for the latest post\n"
},
"typeVersion": 1
},
{
"id": "dcc47583-4ffe-4590-9ab9-caa1cb6489bc",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
336,
32
],
"parameters": {
"width": 160,
"height": 512,
"content": "Loads team roster from TeamMembers sheet or Terminates non-complaint branches\n\n"
},
"typeVersion": 1
},
{
"id": "f98484e8-dc44-4290-bf7c-763a0d23d4e9",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
544,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "Sets assignee via round-robin logic\n"
},
"typeVersion": 1
},
{
"id": "1e5b7f22-f750-445d-a600-1f4dc6b084bd",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1008,
-64
],
"parameters": {
"width": 160,
"height": 320,
"content": "Alerts assigned team member\n"
},
"typeVersion": 1
},
{
"id": "d0d2424b-b7ba-4616-af91-9dac59373770",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
784,
32
],
"parameters": {
"width": 160,
"height": 320,
"content": "Appends new ticket with details and SLA due date\n"
},
"typeVersion": 1
},
{
"id": "eb44c3ba-ab55-4ab2-987b-0a6da94c3ff2",
"name": "Sticky Note10",
"type": "n8n-nodes-base.stickyNote",
"position": [
1248,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Looks up ticket status in sheet\n"
},
"typeVersion": 1
},
{
"id": "a819645a-e779-4993-b669-64f15293d1be",
"name": "Sticky Note11",
"type": "n8n-nodes-base.stickyNote",
"position": [
1024,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Delays to near-SLA-breach point (e.g., 20 hours)\n"
},
"typeVersion": 1
},
{
"id": "455775ca-b8e8-4c92-86f0-73f361768dbd",
"name": "Sticky Note12",
"type": "n8n-nodes-base.stickyNote",
"position": [
1680,
144
],
"parameters": {
"width": 160,
"height": 320,
"content": "Notifies manager for urgent action\n"
},
"typeVersion": 1
},
{
"id": "cc928391-ba64-43a9-b6aa-d3a8a46002ad",
"name": "Sticky Note13",
"type": "n8n-nodes-base.stickyNote",
"position": [
1456,
352
],
"parameters": {
"width": 160,
"height": 320,
"content": "Checks if unresolved; escalates if yes\n"
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "7d6c0b48-ff7c-429c-b63d-517572b2c770",
"connections": {
"Webhook": {
"main": [
[
{
"node": "Get Instagram Posts",
"type": "main",
"index": 0
}
]
]
},
"Get Comments": {
"main": [
[
{
"node": "Loop Over Comments",
"type": "main",
"index": 0
}
]
]
},
"IF Complaint": {
"main": [
[
{
"node": "Get Team Members",
"type": "main",
"index": 0
}
],
[
{
"node": "End (Non-Complaint Path)",
"type": "main",
"index": 0
}
]
]
},
"Assign Ticket": {
"main": [
[
{
"node": "Create Ticket (Google Sheet)",
"type": "main",
"index": 0
}
]
]
},
"Get Team Members": {
"main": [
[
{
"node": "Assign Ticket",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get Instagram Posts",
"type": "main",
"index": 0
}
]
]
},
"IF SLA Breach Near": {
"main": [
[
{
"node": "Escalate to Manager (Slack)",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Comments": {
"main": [
[
{
"node": "Capture Original Comment",
"type": "main",
"index": 0
}
]
]
},
"Wait for SLA Check": {
"main": [
[
{
"node": "Check Ticket Status",
"type": "main",
"index": 0
}
]
]
},
"Check Ticket Status": {
"main": [
[
{
"node": "IF SLA Breach Near",
"type": "main",
"index": 0
}
]
]
},
"Get Instagram Posts": {
"main": [
[
{
"node": "Get Comments",
"type": "main",
"index": 0
}
]
]
},
"Capture Original Comment": {
"main": [
[
{
"node": "Detect Complaint (Claude AI)",
"type": "main",
"index": 0
}
]
]
},
"Create Ticket (Google Sheet)": {
"main": [
[
{
"node": "Notify Assignee (Slack)",
"type": "main",
"index": 0
},
{
"node": "Wait for SLA Check",
"type": "main",
"index": 0
}
]
]
},
"Detect Complaint (Claude AI)": {
"main": [
[
{
"node": "IF Complaint",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleApihttpHeaderAuthslackApi
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
This enterprise-grade n8n workflow automates the Instagram complaint handling process — from detection to resolution — using Claude AI, dynamic ticket assignment, and SLA enforcement. It converts customer complaints in comments into actionable support tickets with…
Source: https://n8n.io/workflows/10324/ — original creator credit. Request a take-down →
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