Clinic Missed Call Wa Recovery

The workflow JSON

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{
  "name": "20 - Clinic Missed Call WA Recovery",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "twilio-missed-call",
        "responseMode": "responseNode",
        "options": {}
      },
      "id": "webhook-call",
      "name": "Twilio status webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        200,
        300
      ]
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "conditions": [
            {
              "leftValue": "={{ $json.body.CallStatus }}",
              "rightValue": "no-answer",
              "operator": {
                "type": "string",
                "operation": "equals"
              }
            },
            {
              "leftValue": "={{ $json.body.Direction }}",
              "rightValue": "inbound",
              "operator": {
                "type": "string",
                "operation": "equals"
              }
            }
          ],
          "combinator": "or"
        }
      },
      "id": "if-missed",
      "name": "If missed inbound",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [
        420,
        300
      ]
    },
    {
      "parameters": {
        "operation": "lookup",
        "documentId": {
          "__rl": true,
          "value": "REPLACE_ME_SHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "patients_db",
          "mode": "name"
        },
        "lookupColumn": "phone",
        "lookupValue": "={{ $('Twilio status webhook').first().json.body.From }}",
        "options": {}
      },
      "id": "patient-lookup",
      "name": "Lookup patient",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.5,
      "position": [
        640,
        300
      ],
      "credentials": {
        "googleSheetsOAuth2Api": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "url": "=https://api.cal.com/v1/availability",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "eventTypeId",
              "value": "REPLACE_ME_CALCOM_EVENT_ID"
            },
            {
              "name": "dateFrom",
              "value": "={{ $now.toISO() }}"
            },
            {
              "name": "dateTo",
              "value": "={{ $now.plus({days: 3}).toISO() }}"
            }
          ]
        },
        "options": {}
      },
      "id": "fetch-slots",
      "name": "Fetch Cal.com slots",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [
        860,
        300
      ],
      "credentials": {
        "httpHeaderAuth": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "jsCode": "const slots = $input.first().json.busy ? [] : ($input.first().json.availabilities || []);\nconst now = new Date();\nconst nextTwo = slots.filter(s => new Date(s.start) > now).slice(0, 2);\nconst formatSlot = (s) => {\n  const d = new Date(s.start);\n  return d.toLocaleString('en-US', {weekday: 'short', month: 'short', day: 'numeric', hour: 'numeric', minute: '2-digit'});\n};\nconst patient = $('Lookup patient').first().json;\nconst from = $('Twilio status webhook').first().json.body.From;\nreturn [{\n  json: {\n    patient_name: patient.full_name || 'there',\n    patient_phone: from,\n    is_returning: !!patient.last_visit_at,\n    slot_1: nextTwo[0] ? formatSlot(nextTwo[0]) : 'tomorrow 10:00 AM',\n    slot_2: nextTwo[1] ? formatSlot(nextTwo[1]) : 'tomorrow 2:00 PM',\n    booking_link: `https://cal.com/REPLACE_ME_CALCOM_USER/REPLACE_ME_EVENT_SLUG?phone=${encodeURIComponent(from)}`\n  }\n}];"
      },
      "id": "compose",
      "name": "Compose WA params",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        1080,
        300
      ]
    },
    {
      "parameters": {
        "resource": "message",
        "operation": "send",
        "from": "whatsapp:REPLACE_ME_TWILIO_FROM",
        "to": "=whatsapp:{{ $json.patient_phone }}",
        "toWhatsapp": true,
        "message": "=Hi {{ $json.patient_name }}, sorry we missed your call to the clinic. Two slots open in the next 3 days: {{ $json.slot_1 }} or {{ $json.slot_2 }}. Book direct here: {{ $json.booking_link }}. If urgent, reply URGENT and the front desk will call back within 30 min.",
        "options": {
          "contentSid": "REPLACE_ME_WA_TEMPLATE_SID"
        }
      },
      "id": "twilio-wa",
      "name": "Send WA recovery",
      "type": "n8n-nodes-base.twilio",
      "typeVersion": 1,
      "position": [
        1300,
        300
      ],
      "credentials": {
        "twilioApi": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "method": "POST",
        "url": "https://services.leadconnectorhq.com/contacts/upsert",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\n  \"locationId\": \"REPLACE_ME_GHL_LOCATION\",\n  \"phone\": \"{{ $('Compose WA params').first().json.patient_phone }}\",\n  \"firstName\": \"{{ $('Compose WA params').first().json.patient_name }}\",\n  \"tags\": [\"missed-call-recovered\", \"wa-followup-sent\"],\n  \"source\": \"clinic-missed-call-bot\"\n}",
        "options": {}
      },
      "id": "ghl-upsert",
      "name": "Upsert to GHL CRM",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [
        1520,
        300
      ],
      "credentials": {
        "httpHeaderAuth": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "REPLACE_ME_SHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "missed_call_log",
          "mode": "name"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "ts": "={{ $now.toISO() }}",
            "from_phone": "={{ $('Compose WA params').first().json.patient_phone }}",
            "patient_name": "={{ $('Compose WA params').first().json.patient_name }}",
            "is_returning": "={{ $('Compose WA params').first().json.is_returning }}",
            "slot_1_offered": "={{ $('Compose WA params').first().json.slot_1 }}",
            "slot_2_offered": "={{ $('Compose WA params').first().json.slot_2 }}",
            "wa_sid": "={{ $('Send WA recovery').first().json.sid }}",
            "status": "wa_sent"
          }
        },
        "options": {}
      },
      "id": "sheet-log",
      "name": "Log missed call",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.5,
      "position": [
        1740,
        300
      ],
      "credentials": {
        "googleSheetsOAuth2Api": {
          "name": "<your credential>"
        }
      }
    }
  ],
  "connections": {
    "Twilio status webhook": {
      "main": [
        [
          {
            "node": "If missed inbound",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "If missed inbound": {
      "main": [
        [
          {
            "node": "Lookup patient",
            "type": "main",
            "index": 0
          }
        ],
        []
      ]
    },
    "Lookup patient": {
      "main": [
        [
          {
            "node": "Fetch Cal.com slots",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Fetch Cal.com slots": {
      "main": [
        [
          {
            "node": "Compose WA params",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Compose WA params": {
      "main": [
        [
          {
            "node": "Send WA recovery",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send WA recovery": {
      "main": [
        [
          {
            "node": "Upsert to GHL CRM",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Upsert to GHL CRM": {
      "main": [
        [
          {
            "node": "Log missed call",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateId": "skynetlabs-20"
  },
  "tags": [
    {
      "name": "skynetlabs-pack"
    },
    {
      "name": "healthcare"
    },
    {
      "name": "clinic-ops"
    },
    {
      "name": "whatsapp"
    }
  ]
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• googleSheetsOAuth2Api
• httpHeaderAuth
• twilioApi

About this workflow

20 - Clinic Missed Call WA Recovery. Uses googleSheets, httpRequest, twilio. Webhook trigger; 8 nodes.

Source: https://github.com/waseemnasir2k26/skynet-automation-pack/blob/main/n8n/20-clinic-missed-call-wa-recovery.json — original creator credit. Request a take-down →

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