Yaron Been This workflow corresponds to n8n.io template #6913 — we link there as the canonical source.
This workflow follows the Agent → Agenttool recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Support Director Agent with Customer Support Team",
"nodes": [
{
"id": "support-chat-trigger",
"name": "When chat message received",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-2864,
-576
],
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "support-director-agent",
"name": "Support Director Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-2640,
-816
],
"parameters": {
"options": {}
},
"typeVersion": 2.1
},
{
"id": "support-think",
"name": "Think",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
-2512,
-496
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "tier1-agent",
"name": "Tier 1 Support Agent",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-2240,
-96
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in first-line customer support, basic troubleshooting, account assistance, and general inquiries"
},
"typeVersion": 2.2
},
{
"id": "technical-agent",
"name": "Technical Support Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1280,
-704
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in complex technical issues, API debugging, integration problems, and advanced troubleshooting"
},
"typeVersion": 2.2
},
{
"id": "success-agent",
"name": "Customer Success Advocate",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1840,
-304
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in customer onboarding, feature adoption, account health monitoring, and retention strategies"
},
"typeVersion": 2.2
},
{
"id": "knowledge-agent",
"name": "Knowledge Base Manager",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1328,
-80
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in creating help articles, FAQs, documentation, and knowledge management"
},
"typeVersion": 2.2
},
{
"id": "escalation-agent",
"name": "Escalation Handler",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1744,
-1024
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in handling escalated complaints, priority issues, VIP customer problems, and crisis management"
},
"typeVersion": 2.2
},
{
"id": "qa-agent",
"name": "Quality Assurance Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1344,
-1264
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in support quality monitoring, response evaluation, team performance analysis, and improvement recommendations"
},
"typeVersion": 2.2
},
{
"id": "director-model",
"name": "OpenAI Chat Model Director",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-2672,
-496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "o3",
"cachedResultName": "o3"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "tier1-model",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-2208,
368
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "technical-model",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1312,
-496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "success-model",
"name": "OpenAI Chat Model3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1824,
-144
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "knowledge-model",
"name": "OpenAI Chat Model4",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1328,
96
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "escalation-model",
"name": "OpenAI Chat Model5",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1776,
-768
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "qa-model",
"name": "OpenAI Chat Model6",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1312,
-944
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "header-sticky",
"name": "Sticky Note Header",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3808,
-880
],
"parameters": {
"color": 5,
"width": 580,
"height": 320,
"content": "=======================================\n SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM\n=======================================\nFor any questions or support, please contact:\n Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n - YouTube: https://www.youtube.com/@YaronBeen/videos\n - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
},
"typeVersion": 1
},
{
"id": "main-sticky",
"name": "Sticky Note Main",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3808,
-544
],
"parameters": {
"color": 5,
"width": 740,
"height": 2500,
"content": "## \ud83e\udde0 **SUPPORT DIRECTOR WITH CUSTOMER SUPPORT TEAM - AI WORKFLOW**\n\n**\ud83d\udd25 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSupport #ServiceExcellence #n8nWorkflows #OpenAI #SupportAutomation\n\n---\n\n### \ud83d\udcdd **Overview**\n\nThis multi-agent n8n automation simulates a complete customer support department. A strategic Support Director agent receives your chat input, analyzes support needs, and delegates to specialized agents for tier 1 support, technical assistance, customer success, knowledge management, escalations, and quality assurance\u2014delivering comprehensive customer service solutions instantly.\n\n---\n\n### \u2699\ufe0f **How It Works**\n\n1. **Chat trigger** receives support requests (e.g., \"Customer can't connect to API\")\n2. **Support Director Agent** (O3) analyzes request and determines required support functions\n3. Delegates to specialist agents:\n - Tier 1 Support Agent\n - Technical Support Specialist\n - Customer Success Advocate\n - Knowledge Base Manager\n - Escalation Handler\n - Quality Assurance Specialist\n4. Each agent uses **GPT-4.1-mini** for fast, focused execution\n5. Results compiled and returned via chat or integrated with support systems\n\n---\n\n### \ud83d\udc65 **Meet Your AI Support Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| \ud83e\udde0 **Support Director** | Strategic support oversight & delegation | O3 | Central command |\n| \ud83c\udfaf **Tier 1 Support** | Basic troubleshooting, account help | GPT-4.1-mini | First-line solutions |\n| \ud83d\udd27 **Technical Specialist** | Complex technical issues, API support | GPT-4.1-mini | Technical resolutions |\n| \ud83c\udf93 **Customer Success** | Onboarding, adoption, retention | GPT-4.1-mini | Success strategies |\n| \ud83d\udcda **Knowledge Manager** | Documentation, FAQs, help articles | GPT-4.1-mini | Knowledge content |\n| \ud83d\udea8 **Escalation Handler** | Priority issues, VIP customers | GPT-4.1-mini | Crisis management |\n| \u2b50 **QA Specialist** | Quality monitoring, performance analysis | GPT-4.1-mini | Quality insights |\n\n---\n\n### \ud83d\udca1 **Use Cases**\n\n- **Complete Support Cycle**: Inquiry \u2192 Triage \u2192 Resolution \u2192 Follow-up\n- **Technical Documentation**: API guides, troubleshooting manuals\n- **Customer Onboarding**: Welcome sequences, feature tours, training\n- **Escalation Management**: VIP support, complaint resolution\n- **Quality Monitoring**: Response evaluation, team performance\n- **Knowledge Base**: Self-service content, FAQ optimization\n\n---\n\n### \ud83d\udcb8 **Cost Optimization**\n\n- **O3 for Director**: Strategic decisions only\n- **GPT-4.1-mini for specialists**: 90% cost reduction\n- **Parallel processing**: All agents work simultaneously\n- **Solution caching**: Reuse common support responses\n\n---\n\n### \ud83c\udff7\ufe0f **Tags**\n\n#CustomerSupport #HelpDesk #TechnicalSupport #CustomerSuccess #SupportAutomation\n#QualityAssurance #KnowledgeManagement #EscalationManagement #ServiceExcellence\n#CustomerExperience #n8n #OpenAI #MultiAgentSystem #SupportTech #CX"
},
"typeVersion": 1
}
],
"connections": {
"Think": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Escalation Handler": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "Tier 1 Support Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "Technical Support Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model3": {
"ai_languageModel": [
[
{
"node": "Customer Success Advocate",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model4": {
"ai_languageModel": [
[
{
"node": "Knowledge Base Manager",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model5": {
"ai_languageModel": [
[
{
"node": "Escalation Handler",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model6": {
"ai_languageModel": [
[
{
"node": "Quality Assurance Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Tier 1 Support Agent": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Knowledge Base Manager": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Customer Success Advocate": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat Model Director": {
"ai_languageModel": [
[
{
"node": "Support Director Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Support Director Agent",
"type": "main",
"index": 0
}
]
]
},
"Quality Assurance Specialist": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Technical Support Specialist": {
"ai_tool": [
[
{
"node": "Support Director Agent",
"type": "ai_tool",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
openAiApi
Pro
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About this workflow
Complete AI-powered customer support department with a Support Director agent orchestrating specialized support team members for comprehensive customer service operations.
Source: https://n8n.io/workflows/6913/ — original creator credit. Request a take-down →
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