This workflow follows the Emailsend → Google Sheets recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"name": "Customer Service Call Workflow",
"nodes": [
{
"parameters": {
"rule": {
"interval": [
{
"triggerAtHour": 9
}
]
}
},
"name": "Schedule Trigger",
"type": "n8n-nodes-base.scheduleTrigger",
"typeVersion": 1,
"position": [
250,
300
]
},
{
"parameters": {
"operation": "read",
"binaryPropertyName": "data",
"options": {}
},
"name": "Read Excel File",
"type": "n8n-nodes-base.spreadsheetFile",
"typeVersion": 2,
"position": [
450,
300
]
},
{
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$json[\"Status\"]}}",
"operation": "notEqual",
"value2": "Signed Up"
},
{
"value1": "={{$json[\"Status\"]}}",
"operation": "notEqual",
"value2": "Not Interested"
}
]
},
"combineOperation": "all"
},
"name": "Filter Uncontacted",
"type": "n8n-nodes-base.filter",
"typeVersion": 1,
"position": [
650,
300
]
},
{
"parameters": {
"batchSize": 1,
"options": {}
},
"name": "Split In Batches",
"type": "n8n-nodes-base.splitInBatches",
"typeVersion": 3,
"position": [
850,
300
]
},
{
"parameters": {
"resource": "call",
"operation": "make",
"from": "+1234567890",
"to": "={{$json[\"Phone\"]}}",
"twiml": "=<Response>\n <Say voice=\"Polly.Joanna\">Hello {{$json[\"Name\"]}}, this is Sarah calling from FitLife Personal Training. I'm reaching out to see if you'd be interested in our personalized training programs that can help you achieve your fitness goals.</Say>\n <Gather input=\"speech\" action=\"https://your-webhook-url.com/gather\" timeout=\"5\" speechTimeout=\"auto\">\n <Say>Are you currently working out regularly? Please respond yes or no.</Say>\n </Gather>\n <Say>I didn't catch that. I'll follow up with you via email. Have a great day!</Say>\n</Response>",
"options": {}
},
"name": "Make Twilio Call",
"type": "n8n-nodes-base.twilio",
"typeVersion": 1,
"position": [
1050,
300
],
"credentials": {
"twilioApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"httpMethod": "POST",
"path": "gather",
"responseMode": "responseNode",
"options": {}
},
"name": "Webhook - Call Response",
"type": "n8n-nodes-base.webhook",
"typeVersion": 1,
"position": [
1250,
300
]
},
{
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$json[\"body\"][\"SpeechResult\"]}}",
"operation": "contains",
"value2": "yes"
}
]
}
},
"name": "IF Interested",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
1450,
300
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "=<Response>\n <Say voice=\"Polly.Joanna\">That's wonderful! We offer personalized one-on-one training sessions tailored to your fitness level and goals. Our trainers are certified professionals with years of experience.</Say>\n <Gather input=\"speech\" action=\"https://your-webhook-url.com/signup\" timeout=\"5\" speechTimeout=\"auto\">\n <Say>Would you like to sign up for a free consultation session? Say yes to schedule, or no thank you if you're not interested.</Say>\n </Gather>\n</Response>"
},
"name": "Respond - Pitch Service",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
1650,
200
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "=<Response>\n <Say voice=\"Polly.Joanna\">No problem! If you change your mind in the future, feel free to reach out. Have a great day!</Say>\n <Hangup/>\n</Response>"
},
"name": "Respond - Not Interested",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
1650,
400
]
},
{
"parameters": {
"httpMethod": "POST",
"path": "signup",
"responseMode": "responseNode",
"options": {}
},
"name": "Webhook - Signup Response",
"type": "n8n-nodes-base.webhook",
"typeVersion": 1,
"position": [
1850,
200
]
},
{
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$json[\"body\"][\"SpeechResult\"]}}",
"operation": "contains",
"value2": "yes"
}
]
}
},
"name": "IF Wants to Sign Up",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
2050,
200
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "=<Response>\n <Say voice=\"Polly.Joanna\">Excellent! I'm scheduling a free consultation for you. You'll receive a confirmation email and text message shortly with all the details. Thank you for choosing FitLife, and we look forward to helping you reach your fitness goals!</Say>\n <Hangup/>\n</Response>"
},
"name": "Respond - Confirmed",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
2250,
100
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "=<Response>\n <Say voice=\"Polly.Joanna\">I understand. If you'd like more information, I can send you an email with details about our services. Thank you for your time!</Say>\n <Hangup/>\n</Response>"
},
"name": "Respond - Declined",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
2250,
300
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "Name",
"value": "={{$node[\"Split In Batches\"].json[\"Name\"]}}"
},
{
"name": "Phone",
"value": "={{$node[\"Split In Batches\"].json[\"Phone\"]}}"
},
{
"name": "Email",
"value": "={{$node[\"Split In Batches\"].json[\"Email\"]}}"
},
{
"name": "Status",
"value": "Signed Up"
},
{
"name": "CallDate",
"value": "={{$now.format('yyyy-MM-dd HH:mm:ss')}}"
},
{
"name": "Notes",
"value": "Interested and signed up for consultation"
}
]
},
"options": {}
},
"name": "Set Status - Signed Up",
"type": "n8n-nodes-base.set",
"typeVersion": 2,
"position": [
2450,
100
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "Name",
"value": "={{$node[\"Split In Batches\"].json[\"Name\"]}}"
},
{
"name": "Phone",
"value": "={{$node[\"Split In Batches\"].json[\"Phone\"]}}"
},
{
"name": "Email",
"value": "={{$node[\"Split In Batches\"].json[\"Email\"]}}"
},
{
"name": "Status",
"value": "Not Interested"
},
{
"name": "CallDate",
"value": "={{$now.format('yyyy-MM-dd HH:mm:ss')}}"
},
{
"name": "Notes",
"value": "Not interested in service"
}
]
},
"options": {}
},
"name": "Set Status - Not Interested",
"type": "n8n-nodes-base.set",
"typeVersion": 2,
"position": [
2450,
400
]
},
{
"parameters": {
"operation": "append",
"documentId": {
"__rl": true,
"value": "your-google-sheet-id",
"mode": "list",
"cachedResultName": "Customer Tracking"
},
"sheetName": {
"__rl": true,
"value": "Sheet1",
"mode": "list",
"cachedResultName": "Sheet1"
},
"columns": {
"mappingMode": "autoMapInputData",
"value": {},
"matchingColumns": [],
"schema": []
},
"options": {}
},
"name": "Update Google Sheet",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4,
"position": [
2650,
250
],
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"fromEmail": "noreply@fitlife.com",
"toEmail": "={{$node[\"Split In Batches\"].json[\"Email\"]}}",
"subject": "Welcome to FitLife Personal Training!",
"emailType": "html",
"message": "=<h2>Welcome {{$node[\"Split In Batches\"].json[\"Name\"]}}!</h2>\n<p>Thank you for signing up for a free consultation with FitLife Personal Training.</p>\n<p><strong>Next Steps:</strong></p>\n<ul>\n <li>Our team will contact you within 24 hours to schedule your session</li>\n <li>Please prepare any fitness goals or questions you'd like to discuss</li>\n <li>Wear comfortable workout clothes to your consultation</li>\n</ul>\n<p>We look forward to helping you achieve your fitness goals!</p>\n<p>Best regards,<br>The FitLife Team</p>",
"options": {}
},
"name": "Send Confirmation Email",
"type": "n8n-nodes-base.emailSend",
"typeVersion": 2,
"position": [
2650,
100
],
"credentials": {
"smtp": {
"name": "<your credential>"
}
}
}
],
"connections": {
"Schedule Trigger": {
"main": [
[
{
"node": "Read Excel File",
"type": "main",
"index": 0
}
]
]
},
"Read Excel File": {
"main": [
[
{
"node": "Filter Uncontacted",
"type": "main",
"index": 0
}
]
]
},
"Filter Uncontacted": {
"main": [
[
{
"node": "Split In Batches",
"type": "main",
"index": 0
}
]
]
},
"Split In Batches": {
"main": [
[
{
"node": "Make Twilio Call",
"type": "main",
"index": 0
}
]
]
},
"Webhook - Call Response": {
"main": [
[
{
"node": "IF Interested",
"type": "main",
"index": 0
}
]
]
},
"IF Interested": {
"main": [
[
{
"node": "Respond - Pitch Service",
"type": "main",
"index": 0
}
],
[
{
"node": "Respond - Not Interested",
"type": "main",
"index": 0
}
]
]
},
"Respond - Pitch Service": {
"main": [
[
{
"node": "Webhook - Signup Response",
"type": "main",
"index": 0
}
]
]
},
"Webhook - Signup Response": {
"main": [
[
{
"node": "IF Wants to Sign Up",
"type": "main",
"index": 0
}
]
]
},
"IF Wants to Sign Up": {
"main": [
[
{
"node": "Respond - Confirmed",
"type": "main",
"index": 0
}
],
[
{
"node": "Respond - Declined",
"type": "main",
"index": 0
}
]
]
},
"Respond - Confirmed": {
"main": [
[
{
"node": "Set Status - Signed Up",
"type": "main",
"index": 0
}
]
]
},
"Respond - Not Interested": {
"main": [
[
{
"node": "Set Status - Not Interested",
"type": "main",
"index": 0
}
]
]
},
"Respond - Declined": {
"main": [
[
{
"node": "Set Status - Not Interested",
"type": "main",
"index": 0
}
]
]
},
"Set Status - Signed Up": {
"main": [
[
{
"node": "Send Confirmation Email",
"type": "main",
"index": 0
}
]
]
},
"Set Status - Not Interested": {
"main": [
[
{
"node": "Update Google Sheet",
"type": "main",
"index": 0
}
]
]
},
"Send Confirmation Email": {
"main": [
[
{
"node": "Update Google Sheet",
"type": "main",
"index": 0
}
]
]
},
"Update Google Sheet": {
"main": [
[
{
"node": "Split In Batches",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleSheetsOAuth2ApismtptwilioApi
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
Customer Service Call Workflow. Uses spreadsheetFile, twilio, googleSheets, emailSend. Scheduled trigger; 17 nodes.
Source: https://gist.github.com/justcodekaafo/20d74520672bfbe3a3830787bef2906f — original creator credit. Request a take-down →
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