Customer Support Ticket Automation

The workflow JSON

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{
  "nodes": [
    {
      "parameters": {
        "emailAddress": "your-support-email@example.com",
        "options": {}
      },
      "name": "Email Trigger",
      "type": "n8n-nodes-base.emailReceive",
      "typeVersion": 1,
      "position": [
        240,
        300
      ]
    },
    {
      "parameters": {
        "values": [
          {
            "name": "subject",
            "value": "{{ $json.subject }}"
          },
          {
            "name": "body",
            "value": "{{ $json.text }}"
          },
          {
            "name": "from",
            "value": "{{ $json.from[0].address }}"
          }
        ]
      },
      "name": "Extract Email Data",
      "type": "n8n-nodes-base.set",
      "typeVersion": 1,
      "position": [
        480,
        300
      ]
    },
    {
      "parameters": {
        "url": "https://your-ticketing-system.com/api/tickets",
        "method": "POST",
        "body": "{\"subject\": \"{{ $json.subject }}\", \"description\": \"{{ $json.body }}\", \"requester\": \"{{ $json.from }}\"}",
        "jsonBody": true,
        "options": {
          "headers": [
            {
              "name": "Authorization",
              "value": "Bearer YOUR_TICKETING_SYSTEM_API_KEY"
            },
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "name": "Create Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 1,
      "position": [
        720,
        200
      ]
    },
    {
      "parameters": {
        "to": "{{ $json.from }}",
        "subject": "Re: {{ $json.subject }}",
        "text": "Hi there,\n\nThank you for contacting us. We have received your request and created a ticket for you. We will get back to you shortly.\n\nBest regards,\nSupport Team",
        "options": {}
      },
      "name": "Send Confirmation Email",
      "type": "n8n-nodes-base.emailSend",
      "typeVersion": 1,
      "position": [
        720,
        400
      ]
    },
    {
      "parameters": {
        "url": "https://your-ticketing-system.com/api/tickets/{{ $json.id }}/assign",
        "method": "PUT",
        "body": "{\"assignee_id\": \"TEAM_MEMBER_ID\"}",
        "jsonBody": true,
        "options": {
          "headers": [
            {
              "name": "Authorization",
              "value": "Bearer YOUR_TICKETING_SYSTEM_API_KEY"
            },
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        }
      },
      "name": "Assign Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 1,
      "position": [
        960,
        200
      ]
    }
  ],
  "connections": {
    "Email Trigger": [
      [
        {
          "node": "Extract Email Data",
          "index": 0
        }
      ]
    ],
    "Extract Email Data": [
      [
        {
          "node": "Create Ticket",
          "index": 0
        }
      ],
      [
        {
          "node": "Send Confirmation Email",
          "index": 0
        }
      ]
    ],
    "Create Ticket": [
      [
        {
          "node": "Assign Ticket",
          "index": 0
        }
      ]
    ]
  }
}

About this workflow

Customer Support Ticket Automation. Uses emailReceive, httpRequest, emailSend. Manual trigger; 5 nodes.

Source: https://github.com/EdgeAgent/n8n-automations/blob/main/customer_support_ticket_automation/customer_support_ticket_automation.json — original creator credit. Request a take-down →

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