Cxc - Zendesk Trigger Nativo (plantilla)

The workflow JSON

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{
  "name": "CxC - Zendesk Trigger nativo (plantilla)",
  "nodes": [
    {
      "parameters": {
        "content": "## PLANTILLA DE PARTIDA - esqueleto del camino facil\n\nEl nodo **Zendesk Trigger** hace por ti lo que en el otro flujo se arma a mano:\n- Al ACTIVAR el workflow, crea automaticamente el webhook + trigger en Zendesk (y los borra al desactivar).\n- Valida la firma HMAC de cada entrega EL SOLO: no necesitas Crypto ni comparar headers.\n\nTras importar:\n1. Crea la credencial **Zendesk API** (subdominio, email, API token) y asignala al nodo.\n2. Revisa las condiciones en la UI: status / is / solved. Recuerda que en la API de Zendesk el trigger real usa {\"field\":\"status\",\"operator\":\"value\",\"value\":\"solved\"} y que `changed_to` NO existe para status; ademas `closed` es inmutable (no acepta comentarios ni tags), por eso se dispara en SOLVED.\n3. El trigger creado por n8n envia el payload estandar de Zendesk, NO el JSON custom canonico del MVP (ticket_id, customer_email, order_id, status, subject). Para extraer el custom field order_id tendras que mapearlo aguas abajo.\n4. Sustituye el nodo placeholder por la logica real (consultar orden, email, tag) o copia los nodos del otro flujo.\n\nLimite honesto: ganas velocidad de armado, pierdes control fino del payload y del trigger (anti-bucle con tag confirmacion_enviada hay que anadirlo en Zendesk a mano o aguas abajo).",
        "height": 560,
        "width": 520
      },
      "id": "sticky-trigger",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        -820,
        -160
      ]
    },
    {
      "parameters": {
        "service": "support",
        "conditions": {
          "all": [
            {
              "field": "status",
              "operation": "is",
              "value": "solved"
            }
          ]
        },
        "options": {}
      },
      "id": "zendesk-trigger",
      "name": "Zendesk Trigger (status solved)",
      "type": "n8n-nodes-base.zendeskTrigger",
      "typeVersion": 1,
      "position": [
        -220,
        60
      ]
    },
    {
      "parameters": {},
      "id": "noop-procesar",
      "name": "Placeholder: procesar ticket solved",
      "type": "n8n-nodes-base.noOp",
      "typeVersion": 1,
      "position": [
        40,
        60
      ]
    }
  ],
  "connections": {
    "Zendesk Trigger (status solved)": {
      "main": [
        [
          {
            "node": "Placeholder: procesar ticket solved",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1"
  }
}

About this workflow

CxC - Zendesk Trigger nativo (plantilla). Uses zendeskTrigger. Event-driven trigger; 3 nodes.

Source: https://github.com/alinedmooner/cxc-technical-interview/blob/d1bea77adecd4e629557b017aa4fa35fd5b825ed/mvp/n8n/workflows/zendesk-trigger-flow.json — original creator credit. Request a take-down →

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