Daily Rackspace Ticket Report

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "name": "Daily Rackspace Ticket Report",
  "nodes": [
    {
      "parameters": {
        "rule": {
          "interval": [
            {
              "field": "cronExpression",
              "expression": "0 9 * * *"
            }
          ]
        }
      },
      "id": "daily-trigger",
      "name": "Daily at 9 AM",
      "type": "n8n-nodes-base.scheduleTrigger",
      "position": [
        250,
        300
      ]
    },
    {
      "parameters": {
        "command": "uvx raxodus tickets list --days 1 --format json --debug",
        "env": {
          "RACKSPACE_USERNAME": "={{ $credentials.rackspace.username }}",
          "RACKSPACE_API_KEY": "={{ $credentials.rackspace.apiKey }}",
          "RACKSPACE_ACCOUNT": "={{ $credentials.rackspace.account }}"
        }
      },
      "id": "get-yesterday-tickets",
      "name": "Get Yesterday's Tickets",
      "type": "n8n-nodes-base.executeCommand",
      "position": [
        450,
        300
      ]
    },
    {
      "parameters": {
        "jsCode": "// Parse the JSON output\nconst output = JSON.parse($input.item.json.stdout);\nconst tickets = output.tickets || [];\n\n// Calculate statistics\nconst stats = {\n  total_tickets: tickets.length,\n  open_tickets: tickets.filter(t => t.status === 'open').length,\n  closed_tickets: tickets.filter(t => t.status === 'closed').length,\n  pending_tickets: tickets.filter(t => t.status === 'pending').length,\n  api_response_time: output.elapsed_seconds,\n  from_cache: output.from_cache\n};\n\n// Group by severity\nconst bySeverity = {};\ntickets.forEach(ticket => {\n  const severity = ticket.severity || 'unspecified';\n  bySeverity[severity] = (bySeverity[severity] || 0) + 1;\n});\n\n// Create report\nconst report = {\n  date: new Date().toISOString().split('T')[0],\n  statistics: stats,\n  by_severity: bySeverity,\n  tickets: tickets.map(t => ({\n    id: t.ticketId,\n    subject: t.subject,\n    status: t.status,\n    severity: t.severity,\n    created: t.created,\n    modified: t.modified\n  }))\n};\n\nreturn [{ json: report }];"
      },
      "id": "generate-report",
      "name": "Generate Report",
      "type": "n8n-nodes-base.code",
      "position": [
        650,
        300
      ]
    },
    {
      "parameters": {
        "operation": "formatValue",
        "value": "={{ JSON.stringify($json, null, 2) }}",
        "format": "markdown",
        "markdown": "# Daily Rackspace Ticket Report\n**Date:** {{ $json.date }}\n\n## Statistics\n- **Total Tickets:** {{ $json.statistics.total_tickets }}\n- **Open:** {{ $json.statistics.open_tickets }}\n- **Closed:** {{ $json.statistics.closed_tickets }}\n- **Pending:** {{ $json.statistics.pending_tickets }}\n\n## By Severity\n{{ Object.entries($json.by_severity).map(([k, v]) => `- **${k}:** ${v}`).join('\\n') }}\n\n## API Performance\n- **Response Time:** {{ $json.statistics.api_response_time }}s\n- **From Cache:** {{ $json.statistics.from_cache ? 'Yes' : 'No' }}\n\n## Ticket Details\n{{ $json.tickets.map(t => `### ${t.id}: ${t.subject}\\n- Status: ${t.status}\\n- Severity: ${t.severity}`).join('\\n\\n') }}"
      },
      "id": "format-markdown",
      "name": "Format as Markdown",
      "type": "n8n-nodes-base.markdown",
      "position": [
        850,
        300
      ]
    },
    {
      "parameters": {
        "fromEmail": "n8n@company.com",
        "toEmail": "support-team@company.com",
        "subject": "Daily Rackspace Ticket Report - {{ $json.date }}",
        "emailType": "html",
        "message": "={{ $json.html }}"
      },
      "id": "send-email",
      "name": "Send Email Report",
      "type": "n8n-nodes-base.emailSend",
      "position": [
        1050,
        300
      ],
      "credentials": {
        "smtp": {
          "name": "<your credential>"
        }
      }
    }
  ],
  "connections": {
    "daily-trigger": {
      "main": [
        [
          {
            "node": "get-yesterday-tickets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "get-yesterday-tickets": {
      "main": [
        [
          {
            "node": "generate-report",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "generate-report": {
      "main": [
        [
          {
            "node": "format-markdown",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "format-markdown": {
      "main": [
        [
          {
            "node": "send-email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• smtp

About this workflow

Daily Rackspace Ticket Report. Uses executeCommand, emailSend. Scheduled trigger; 5 nodes.

Source: https://github.com/bdmorin/raxodus/blob/431b306a31603effced6ba55c6d795d2d75f33de/examples/n8n-workflows/daily-ticket-report.json — original creator credit. Request a take-down →

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