The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "KKCfXEpBjjhp1LC8",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Entra User to Zammad User Sync",
"tags": [],
"nodes": [
{
"id": "0007443e-b0d4-4f98-a613-3ec7c2842aa3",
"name": "When clicking \u2018Test workflow\u2019",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-2140,
140
],
"parameters": {},
"typeVersion": 1
},
{
"id": "2b285a4f-7e39-411b-88b9-cb55c5cf62e3",
"name": "Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1700,
380
],
"parameters": {
"width": 1635.910561370123,
"height": 329.7269624573379,
"content": "## Select Entra Users in a named Entra Group that should be synced to Zammad\n\n\n\n"
},
"typeVersion": 1
},
{
"id": "929e529e-a4a3-4663-b9dc-e2300a860fed",
"name": "Get Groups from Entra",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1660,
480
],
"parameters": {
"url": "https://graph.microsoft.com/v1.0/groups",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "microsoftOAuth2Api"
},
"credentials": {
"microsoftOAuth2Api": {
"name": "<your credential>"
},
"microsoftGraphSecurityOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.2
},
{
"id": "3390b2ed-6070-429c-bc1a-f0ab324117c7",
"name": "Remove outer Array",
"type": "n8n-nodes-base.splitOut",
"position": [
-1400,
480
],
"parameters": {
"options": {},
"fieldToSplitOut": "value"
},
"typeVersion": 1
},
{
"id": "b0e9531a-7fc0-4de0-8ec5-4be476b18a26",
"name": "Select Entra Zammad default Group",
"type": "n8n-nodes-base.if",
"notes": "Please enter the Entra group name of users to be synchronized.",
"position": [
-1120,
480
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2dbb2484-2424-4095-a5a2-76ab4e3aaae8",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.displayName }}",
"rightValue": "ENTRA"
}
]
}
},
"notesInFlow": true,
"typeVersion": 2.2
},
{
"id": "1be2a745-aea3-46ec-ab84-be2e39358b95",
"name": "Remove outer Array from Entra User",
"type": "n8n-nodes-base.splitOut",
"position": [
-700,
460
],
"parameters": {
"options": {},
"fieldToSplitOut": "value"
},
"typeVersion": 1
},
{
"id": "3b1fc962-7546-4bad-b637-e018649a0652",
"name": "Zammad Univeral User Object",
"type": "n8n-nodes-base.set",
"position": [
-240,
440
],
"parameters": {
"values": {
"number": [
{
"name": "entra_key",
"value": "={{ $json.id }}"
}
],
"string": [
{
"name": "email",
"value": "={{ $json.userPrincipalName }}"
},
{
"name": "lastname",
"value": "={{ $json.surname }}"
},
{
"name": "firstname",
"value": "={{ $json.givenName }}"
},
{
"name": "mobile",
"value": "={{ $json.mobilePhone }}"
},
{
"name": "phone",
"value": "={{ $json.businessPhones[0] }}"
},
{},
{}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "9e36e6a9-cf56-4548-a1af-b1e33dbc61dd",
"name": "Get Zammad Users",
"type": "n8n-nodes-base.zammad",
"position": [
-1020,
140
],
"parameters": {
"filters": {},
"operation": "getAll",
"returnAll": true
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "c9a342b1-b5f2-4d31-9737-15f145dc7318",
"name": "Merge",
"type": "n8n-nodes-base.merge",
"position": [
240,
140
],
"parameters": {
"mode": "combine",
"options": {},
"fieldsToMatchString": "email"
},
"typeVersion": 3
},
{
"id": "a04ebfea-e5fe-4903-841a-8ef29d75ff1a",
"name": "Get Members of the default group",
"type": "n8n-nodes-base.httpRequest",
"position": [
-880,
460
],
"parameters": {
"url": "=https://graph.microsoft.com/v1.0/groups/{{ $json.id }}/members ",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "microsoftOAuth2Api"
},
"credentials": {
"microsoftOAuth2Api": {
"name": "<your credential>"
},
"microsoftGraphSecurityOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.2
},
{
"id": "2e68992e-3080-41fd-9aae-c44dc60dc3b0",
"name": "Find new Zammad Users",
"type": "n8n-nodes-base.compareDatasets",
"position": [
240,
460
],
"parameters": {
"options": {},
"mergeByFields": {
"values": [
{
"field1": "email",
"field2": "email"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "86dc2c72-d54a-40a9-a64b-fc0bde9a2387",
"name": "Update Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
560,
140
],
"parameters": {
"id": "={{ $json.id }}",
"operation": "update",
"updateFields": {
"phone": "={{ $json.phone }}",
"mobile": "={{ $json.mobile }}",
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
},
{
"name": "entra_object_type",
"value": "user"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "bc883c6d-ec53-4854-824a-bd76b28077d2",
"name": "Create Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
580,
540
],
"parameters": {
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"additionalFields": {
"email": "={{ $json.email }}",
"phone": "={{ $json.phone }}",
"mobile": "={{ $json.mobile }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
},
{
"name": "entra_object_type",
"value": "user"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "3b57e278-e755-407c-b261-7fe76ce82bb5",
"name": "Deactivate Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
600,
840
],
"parameters": {
"id": "={{ $json.id }}",
"operation": "update",
"updateFields": {
"phone": "={{ $json.phone }}",
"active": false,
"mobile": "={{ $json.mobile }}",
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "cdaf8b51-9b4c-4ad0-b8f0-c6921849ed4c",
"name": "Find removed Users",
"type": "n8n-nodes-base.compareDatasets",
"position": [
240,
880
],
"parameters": {
"options": {},
"resolve": "preferInput1",
"mergeByFields": {
"values": [
{
"field1": "entra_key",
"field2": "entra_key"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "9b37b75e-d694-441e-b5a5-8abeccbf4ed7",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
-500,
460
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "15da9b4f-46fa-4e9b-bd33-40ae79b88cd5",
"operator": {
"type": "object",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "13ac19a6-6689-4e75-86d4-02ec1c0c64cd",
"name": "Select only active Users and entra_obect_type=\"user\"",
"type": "n8n-nodes-base.if",
"position": [
-220,
140
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1c9ca19d-18e3-470e-84cd-593794613c59",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.entra_object_type }}",
"rightValue": "user"
},
{
"id": "9187eea8-48ec-4488-9bc9-45235ff88114",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.active }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "b726c830-9d26-4289-8f66-485850762df7",
"connections": {
"If": {
"main": [
[
{
"node": "Zammad Univeral User Object",
"type": "main",
"index": 0
}
]
]
},
"Merge": {
"main": [
[
{
"node": "Update Zammad User",
"type": "main",
"index": 0
}
]
]
},
"Get Zammad Users": {
"main": [
[
{
"node": "Select only active Users and entra_obect_type=\"user\"",
"type": "main",
"index": 0
}
]
]
},
"Find removed Users": {
"main": [
[
{
"node": "Deactivate Zammad User",
"type": "main",
"index": 0
}
],
[],
[]
]
},
"Remove outer Array": {
"main": [
[
{
"node": "Select Entra Zammad default Group",
"type": "main",
"index": 0
}
]
]
},
"Find new Zammad Users": {
"main": [
[],
[],
[],
[
{
"node": "Create Zammad User",
"type": "main",
"index": 0
}
]
]
},
"Get Groups from Entra": {
"main": [
[
{
"node": "Remove outer Array",
"type": "main",
"index": 0
}
]
]
},
"Zammad Univeral User Object": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 1
},
{
"node": "Find new Zammad Users",
"type": "main",
"index": 1
},
{
"node": "Find removed Users",
"type": "main",
"index": 1
}
]
]
},
"Get Members of the default group": {
"main": [
[
{
"node": "Remove outer Array from Entra User",
"type": "main",
"index": 0
}
]
]
},
"Select Entra Zammad default Group": {
"main": [
[
{
"node": "Get Members of the default group",
"type": "main",
"index": 0
}
]
]
},
"When clicking \u2018Test workflow\u2019": {
"main": [
[
{
"node": "Get Zammad Users",
"type": "main",
"index": 0
},
{
"node": "Get Groups from Entra",
"type": "main",
"index": 0
}
]
]
},
"Remove outer Array from Entra User": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Select only active Users and entra_obect_type=\"user\"": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
},
{
"node": "Find new Zammad Users",
"type": "main",
"index": 0
},
{
"node": "Find removed Users",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
microsoftGraphSecurityOAuth2ApimicrosoftOAuth2ApizammadTokenAuthApi
Pro
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How this works
This workflow synchronises user data from Microsoft Entra ID to Zammad, ensuring your customer support team always has up-to-date information on colleagues and clients without manual data entry. It is ideal for IT administrators or support managers in organisations using Entra for identity management and Zammad for ticketing, saving hours of repetitive admin work and reducing errors in user profiles. The key step involves fetching user details via HTTP requests from Entra, transforming them into Zammad-compatible objects, and then creating or updating users in Zammad seamlessly.
Use this workflow when you need real-time or scheduled syncs between Entra groups and Zammad users, such as after onboarding new employees or integrating with Active Directory. Avoid it for one-off imports or if your setup lacks API access to Entra, as it relies on event-driven triggers for efficiency. Common variations include adding email notifications on sync failures or filtering specific user roles before transfer to Zammad.
About this workflow
Entra User to Zammad User Sync. Uses manualTrigger, stickyNote, httpRequest, splitOut. Event-driven trigger; 17 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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