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The workflow JSON
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{
"name": "02. Escalar humano - Neo Vertex",
"nodes": [
{
"parameters": {
"workflowInputs": {
"values": [
{
"name": "telefone"
},
{
"name": "nome"
},
{
"name": "motivo"
},
{
"name": "resumo_conversa"
},
{
"name": "horario_sugerido"
},
{
"name": "id_conta"
},
{
"name": "id_conversa"
},
{
"name": "url_chatwoot"
},
{
"name": "owner_whatsapp"
}
]
}
},
"type": "n8n-nodes-base.executeWorkflowTrigger",
"typeVersion": 1.1,
"position": [
260,
540
],
"id": "20000000-0001-4001-8001-000000000001",
"name": "Gatilho"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "20000000-0a01-4a01-8a01-000000000001",
"name": "etiqueta_motivo",
"value": "={{ ({ pedido_humano: 'pediu-humano', horario_marcado: 'aguardando-horario', fora_escopo: 'fora-escopo', desrespeito: 'desrespeito' })[$json.motivo] || 'lead-novo' }}",
"type": "string"
},
{
"id": "20000000-0a02-4a02-8a02-000000000002",
"name": "rotulo_motivo_humano",
"value": "={{ ({ pedido_humano: 'Pediu falar com humano', horario_marcado: 'Hor\u00e1rio escolhido pelo lead', fora_escopo: 'Demanda fora de escopo', desrespeito: 'Desrespeito / linguagem ofensiva' })[$json.motivo] || $json.motivo }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
460,
540
],
"id": "20000000-0002-4002-8002-000000000002",
"name": "Mapear motivo"
},
{
"parameters": {
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/conversations/{{ $('Gatilho').item.json.id_conversa }}/labels",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
660,
540
],
"id": "20000000-0003-4003-8003-000000000003",
"name": "Listar etiquetas da conversa"
},
{
"parameters": {
"method": "POST",
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/conversations/{{ $('Gatilho').item.json.id_conversa }}/labels",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "labels",
"value": "={{ $json.payload.append('agente-off').append($('Mapear motivo').item.json.etiqueta_motivo).unique() }}"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
880,
540
],
"id": "20000000-0004-4004-8004-000000000004",
"name": "Aplicar etiquetas"
},
{
"parameters": {
"operation": "upsert",
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"table": {
"__rl": true,
"value": "nv_status_atendimento",
"mode": "list"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"telefone": "={{ $('Gatilho').item.json.telefone }}",
"agente_pausado": true,
"atualizado_em": "={{ $now }}"
},
"matchingColumns": [
"telefone"
],
"schema": [
{
"id": "telefone",
"displayName": "telefone",
"required": true,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "lock_conversa",
"displayName": "lock_conversa",
"required": false,
"defaultMatch": false,
"display": true,
"type": "boolean",
"canBeUsedToMatch": false,
"removed": true
},
{
"id": "agente_pausado",
"displayName": "agente_pausado",
"required": false,
"defaultMatch": false,
"display": true,
"type": "boolean",
"canBeUsedToMatch": false
},
{
"id": "atualizado_em",
"displayName": "atualizado_em",
"required": false,
"defaultMatch": false,
"display": true,
"type": "dateTime",
"canBeUsedToMatch": false
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"type": "n8n-nodes-base.postgres",
"typeVersion": 2.6,
"position": [
1100,
540
],
"id": "20000000-0005-4005-8005-000000000005",
"name": "Pausar agente"
},
{
"parameters": {
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"table": {
"__rl": true,
"value": "nv_leads",
"mode": "list"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"telefone": "={{ $('Gatilho').item.json.telefone }}",
"nome": "={{ $('Gatilho').item.json.nome }}",
"empresa": "",
"area_interesse": "",
"motivo_escala": "={{ $('Gatilho').item.json.motivo }}",
"horario_sugerido": "={{ $('Gatilho').item.json.horario_sugerido }}"
},
"matchingColumns": [
"id"
],
"schema": [
{
"id": "id",
"displayName": "id",
"required": false,
"defaultMatch": true,
"display": true,
"type": "number",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "telefone",
"displayName": "telefone",
"required": true,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "nome",
"displayName": "nome",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "empresa",
"displayName": "empresa",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "area_interesse",
"displayName": "area_interesse",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "motivo_escala",
"displayName": "motivo_escala",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "horario_sugerido",
"displayName": "horario_sugerido",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true
},
{
"id": "criado_em",
"displayName": "criado_em",
"required": false,
"defaultMatch": false,
"display": true,
"type": "dateTime",
"canBeUsedToMatch": true,
"removed": true
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"type": "n8n-nodes-base.postgres",
"typeVersion": 2.6,
"position": [
1320,
540
],
"id": "20000000-0006-4006-8006-000000000006",
"name": "Registrar lead no CRM"
},
{
"parameters": {
"method": "POST",
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/contacts/search",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "q",
"value": "={{ $('Gatilho').item.json.owner_whatsapp }}"
},
{
"name": "include",
"value": "contact_inboxes"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1540,
540
],
"id": "20000000-0007-4007-8007-000000000007",
"name": "Buscar contato Nelson",
"alwaysOutputData": true,
"onError": "continueRegularOutput"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "20000000-0c01-4c01-8c01-000000000001",
"leftValue": "={{ $json.payload && $json.payload.length > 0 }}",
"rightValue": "",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.2,
"position": [
1760,
540
],
"id": "20000000-0008-4008-8008-000000000008",
"name": "Contato existe?"
},
{
"parameters": {
"method": "POST",
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/contacts",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"name\": \"Nelson (Dono Neo Vertex)\",\n \"phone_number\": \"{{ $('Gatilho').item.json.owner_whatsapp }}\",\n \"inbox_id\": 5\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1980,
680
],
"id": "20000000-0009-4009-8009-000000000009",
"name": "Criar contato Nelson",
"alwaysOutputData": true,
"onError": "continueRegularOutput"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "20000000-0a03-4a03-8a03-000000000003",
"name": "id_contato_nelson",
"value": "={{ $('Contato existe?').item.json.payload[0].id }}",
"type": "string"
},
{
"id": "20000000-0a04-4a04-8a04-000000000004",
"name": "source_id",
"value": "={{ $('Contato existe?').item.json.payload[0].contact_inboxes && $('Contato existe?').item.json.payload[0].contact_inboxes.length ? $('Contato existe?').item.json.payload[0].contact_inboxes[0].source_id : '' }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1980,
420
],
"id": "20000000-000a-400a-800a-00000000000a",
"name": "Extrair contato existente"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "20000000-0a05-4a05-8a05-000000000005",
"name": "id_contato_nelson",
"value": "={{ $json.payload.contact.id }}",
"type": "string"
},
{
"id": "20000000-0a06-4a06-8a06-000000000006",
"name": "source_id",
"value": "={{ $json.payload.contact_inbox ? $json.payload.contact_inbox.source_id : '' }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
2200,
680
],
"id": "20000000-000b-400b-800b-00000000000b",
"name": "Extrair contato criado"
},
{
"parameters": {
"mode": "combine",
"combineBy": "combineAll",
"options": {}
},
"type": "n8n-nodes-base.merge",
"typeVersion": 3.2,
"position": [
2400,
540
],
"id": "20000000-000c-400c-800c-00000000000c",
"name": "Merge contato"
},
{
"parameters": {
"method": "POST",
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/conversations",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"source_id\": \"{{ $json.source_id || $('Gatilho').item.json.owner_whatsapp }}\",\n \"inbox_id\": 5,\n \"contact_id\": {{ $json.id_contato_nelson }},\n \"status\": \"open\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2600,
540
],
"id": "20000000-000d-400d-800d-00000000000d",
"name": "Criar conversa alerta",
"alwaysOutputData": true,
"onError": "continueRegularOutput"
},
{
"parameters": {
"method": "POST",
"url": "={{ $('Gatilho').item.json.url_chatwoot }}/api/v1/accounts/{{ $('Gatilho').item.json.id_conta }}/conversations/{{ $json.id }}/messages",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "chatwootApi",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "content",
"value": "=[ALERTA] Lead aguardando atendimento humano.\n\nNome: {{ $('Gatilho').item.json.nome || '(n\u00e3o informado)' }}\nTelefone: {{ $('Gatilho').item.json.telefone }}\nMotivo: {{ $('Mapear motivo').item.json.rotulo_motivo_humano }}\n\nResumo da conversa:\n{{ $('Gatilho').item.json.resumo_conversa }}\n\n{{ $('Gatilho').item.json.horario_sugerido ? `Hor\u00e1rio sugerido pelo lead: ${$('Gatilho').item.json.horario_sugerido}\\n\\n` : '' }}A IA j\u00e1 foi pausada nesta conversa (etiqueta agente-off aplicada). Para reativar, remova a etiqueta agente-off na conversa do lead."
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2800,
540
],
"id": "20000000-000e-400e-800e-00000000000e",
"name": "Enviar alerta no WhatsApp do Nelson"
},
{
"parameters": {
"content": "## 02. Escalar humano - Neo Vertex\n\nSub-workflow chamado pela tool `Escalar_humano` do agente principal.\n\nFluxo:\n1. Mapeia motivo -> etiqueta secund\u00e1ria\n2. Lista etiquetas da conversa do lead\n3. Aplica etiquetas (agente-off + motivo)\n4. Pausa o agente para esse telefone na tabela nv_status_atendimento\n5. Registra o lead no CRM (nv_leads)\n6. Busca ou cria o contato do Nelson (+5521972808355) na inbox 5\n7. Cria uma conversa nova com o Nelson nessa inbox\n8. Envia mensagem formatada [ALERTA] avisando que tem lead esperando\n\nSem emoji decorativo no texto do alerta \u2014 s\u00f3 o tag [ALERTA] inicial.",
"height": 360,
"width": 700,
"color": 7
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
200,
160
],
"id": "20000000-000f-400f-800f-00000000000f",
"name": "Sticky Note Header"
},
{
"parameters": {
"content": "## Pausar IA + registrar CRM",
"height": 320,
"width": 940,
"color": 4
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
440,
420
],
"id": "20000000-0010-4010-8010-000000000010",
"name": "Sticky Note Pausar"
},
{
"parameters": {
"content": "## Localizar/criar contato Nelson e enviar alerta",
"height": 460,
"width": 1500,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
1500,
320
],
"id": "20000000-0011-4011-8011-000000000011",
"name": "Sticky Note Nelson"
}
],
"connections": {
"Gatilho": {
"main": [
[
{
"node": "Mapear motivo",
"type": "main",
"index": 0
}
]
]
},
"Mapear motivo": {
"main": [
[
{
"node": "Listar etiquetas da conversa",
"type": "main",
"index": 0
}
]
]
},
"Listar etiquetas da conversa": {
"main": [
[
{
"node": "Aplicar etiquetas",
"type": "main",
"index": 0
}
]
]
},
"Aplicar etiquetas": {
"main": [
[
{
"node": "Pausar agente",
"type": "main",
"index": 0
}
]
]
},
"Pausar agente": {
"main": [
[
{
"node": "Registrar lead no CRM",
"type": "main",
"index": 0
}
]
]
},
"Registrar lead no CRM": {
"main": [
[
{
"node": "Buscar contato Nelson",
"type": "main",
"index": 0
}
]
]
},
"Buscar contato Nelson": {
"main": [
[
{
"node": "Contato existe?",
"type": "main",
"index": 0
}
]
]
},
"Contato existe?": {
"main": [
[
{
"node": "Extrair contato existente",
"type": "main",
"index": 0
}
],
[
{
"node": "Criar contato Nelson",
"type": "main",
"index": 0
}
]
]
},
"Extrair contato existente": {
"main": [
[
{
"node": "Merge contato",
"type": "main",
"index": 0
}
]
]
},
"Criar contato Nelson": {
"main": [
[
{
"node": "Extrair contato criado",
"type": "main",
"index": 0
}
]
]
},
"Extrair contato criado": {
"main": [
[
{
"node": "Merge contato",
"type": "main",
"index": 0
}
]
]
},
"Merge contato": {
"main": [
[
{
"node": "Criar conversa alerta",
"type": "main",
"index": 0
}
]
]
},
"Criar conversa alerta": {
"main": [
[
{
"node": "Enviar alerta no WhatsApp do Nelson",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "00000000-0000-4000-8000-000000000002",
"id": "NV02EscalarHumanoId",
"tags": []
}
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About this workflow
02. Escalar humano - Neo Vertex. Uses executeWorkflowTrigger, httpRequest, postgres. Event-driven trigger; 17 nodes.
Source: https://github.com/Neo-Vertex/NeoVertex/blob/0ecc264ffa67b27d2f6bdf747f6fd03878a5bec8/n8n/02_escalar_humano.json — original creator credit. Request a take-down →
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