The workflow JSON
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{
"name": "FD-AutoPilot \u5de5\u5355\u81ea\u52a8\u5904\u7406",
"nodes": [
{
"parameters": {
"rule": {
"interval": [
{
"field": "minutes",
"minutesInterval": 15
}
]
}
},
"id": "schedule-trigger",
"name": "\u5b9a\u65f6\u89e6\u53d1\uff08\u6bcf15\u5206\u949f\uff09",
"type": "n8n-nodes-base.scheduleTrigger",
"typeVersion": 1.2,
"position": [
0,
300
]
},
{
"parameters": {
"httpMethod": "POST",
"path": "fd-new-tickets",
"responseMode": "responseNode",
"options": {}
},
"id": "webhook-trigger",
"name": "Webhook \u89e6\u53d1\uff08\u5b9e\u65f6\uff09",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
0,
0
]
},
{
"parameters": {
"content": "## \u5de5\u5355\u81ea\u52a8\u5904\u7406\u5de5\u4f5c\u6d41\n\n### \u6d41\u7a0b\n1. \u767b\u5f55\u83b7\u53d6 JWT\n2. \u83b7\u53d6\u5f85\u7ffb\u8bd1\u5de5\u5355\n3. \u5faa\u73af\u9010\u4e2a\u5904\u7406\u6bcf\u4e2a\u5de5\u5355\uff1a\n - \u8c03\u7528\u7ffb\u8bd1 Agent \u2192 \u4fdd\u5b58\u7ffb\u8bd1\u7ed3\u679c\n - \u8c03\u7528\u56de\u590d Agent \u2192 \u4fdd\u5b58\u56de\u590d\u7ed3\u679c\n - \u63a8\u9001\u5ba1\u6838\u901a\u77e5\n4. \u5faa\u73af\u7ed3\u675f \u2192 \u6c47\u603b\u7ed3\u679c\n\n### \u8bbe\u8ba1\u539f\u5219\n- Agent \u7aef\u70b9\u7eaf\u900f\u4f20\uff0c\u4e0d\u542b\u4e1a\u52a1\u903b\u8f91\n- Prompt \u6784\u5efa\u3001\u6570\u636e\u6821\u9a8c\u5728\u5de5\u4f5c\u6d41\u8282\u70b9\u4e2d\u5b8c\u6210\n- \u7ecf Sync Bridge \u8def\u7531\u5230\u5ba2\u6237\u7aef\u6267\u884c",
"height": 300,
"width": 340
},
"id": "sticky-note",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-420,
-100
]
},
{
"parameters": {
"method": "POST",
"url": "http://localhost:9988/api/v1/auth/login",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "{\n \"username\": \"n8n-service\",\n \"password\": \"n8n-service\"\n}",
"options": {}
},
"id": "login",
"name": "\u767b\u5f55\u83b7\u53d6 JWT",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
300,
150
]
},
{
"parameters": {
"method": "GET",
"url": "http://localhost:9988/api/v1/n8n/tickets/pending",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $json.data.accessToken }}"
}
]
},
"options": {}
},
"id": "fetch-pending",
"name": "\u83b7\u53d6\u5f85\u5904\u7406\u5de5\u5355",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
550,
150
]
},
{
"parameters": {
"fieldToSplitOut": "data",
"options": {}
},
"id": "split-tickets",
"name": "\u5c55\u5f00\u5de5\u5355\u6570\u7ec4",
"type": "n8n-nodes-base.splitOut",
"typeVersion": 1,
"position": [
780,
150
]
},
{
"parameters": {
"batchSize": 1,
"options": {}
},
"id": "loop-tickets",
"name": "\u9010\u4e2a\u5904\u7406\u5de5\u5355",
"type": "n8n-nodes-base.splitInBatches",
"typeVersion": 2,
"position": [
1020,
150
]
},
{
"parameters": {
"method": "POST",
"url": "http://localhost:9988/api/v1/n8n/agents/ticket-translate/execute",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $('\u767b\u5f55\u83b7\u53d6 JWT').item.json.data.accessToken }}"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{ JSON.stringify({ input: { prompt: 'You are a professional customer support translator. Translate the following support ticket into Simplified Chinese (zh-CN).\\n\\nSTRICT OUTPUT FORMAT:\\n- Output ONLY a raw JSON object. Start your response with { and end with }.\\n- Do NOT wrap in markdown code fences (```). Do NOT add any text before or after the JSON.\\n\\nTRANSLATION RULES:\\n1. Translate \"subject\" and \"description\" fields into Simplified Chinese.\\n2. For each item in \"conversations\", translate the \"bodyText\" field. Keep \"id\" unchanged.\\n3. All translated text must be natural Simplified Chinese.\\n\\nREQUIRED JSON STRUCTURE (use exactly these key names):\\n{\"subject\":\"\u7ffb\u8bd1\u540e\u7684\u6807\u9898\",\"description\":\"\u7ffb\u8bd1\u540e\u7684\u6b63\u6587\",\"conversations\":[{\"id\":123,\"bodyText\":\"\u7ffb\u8bd1\u540e\u7684\u6d88\u606f\"}]}\\n\\n=== TICKET DATA ===\\nSubject: ' + ($json.subject || '') + '\\nContent (JSON):\\n' + ($json.content || ''), models: ['gemini-2.5-flash'] }, refType: 'ticket', refId: String($json.id), timeoutMs: 300000 }) }}",
"options": {
"timeout": 300000
}
},
"id": "call-translate",
"name": "\u8c03\u7528\u7ffb\u8bd1 Agent",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1280,
150
]
},
{
"parameters": {
"method": "POST",
"url": "=http://localhost:9988/api/v1/n8n/tickets/{{ $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.id }}/save-translation",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $('\u767b\u5f55\u83b7\u53d6 JWT').item.json.data.accessToken }}"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{ (() => { let raw = ($json.data && $json.data.output) || ''; const fm = raw.match(/```(?:json)?\\s*([\\s\\S]*?)\\s*```/); if (fm) raw = fm[1]; raw = raw.trim(); let p = {}; try { p = JSON.parse(raw); } catch(e) {} const desc = p.description || p.descriptionText || p.description_text || ''; const convs = (p.conversations || []).map(c => ({ id: c.id, bodyText: c.bodyText || c.body_text || '' })); return JSON.stringify({ translatedTitle: p.subject || '', translatedContent: JSON.stringify({ description: desc, conversations: convs }), targetLang: 'zh-CN' }); })() }}",
"options": {}
},
"id": "save-translation",
"name": "\u4fdd\u5b58\u7ffb\u8bd1\u7ed3\u679c",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1540,
150
]
},
{
"parameters": {
"method": "POST",
"url": "http://localhost:9988/api/v1/n8n/agents/ticket-reply/execute",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $('\u767b\u5f55\u83b7\u53d6 JWT').item.json.data.accessToken }}"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{ JSON.stringify({ input: { ticket: { id: $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.id, subject: $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.subject || '', content: $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.content || '' }, lastAuditRemark: $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.lastAuditRemark || '' }, refType: 'ticket', refId: String($('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.id), timeoutMs: 300000 }) }}",
"options": {
"timeout": 300000
}
},
"id": "call-reply",
"name": "\u8c03\u7528\u56de\u590d Agent",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1800,
150
]
},
{
"parameters": {
"method": "POST",
"url": "=http://localhost:9988/api/v1/n8n/tickets/{{ $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.id }}/save-reply",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $('\u767b\u5f55\u83b7\u53d6 JWT').item.json.data.accessToken }}"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{ (() => { let raw = ($json.data && $json.data.output) || ''; const fm = raw.match(/```(?:\\w+)?\\s*([\\s\\S]*?)\\s*```/); if (fm) raw = fm[1]; raw = raw.trim(); let targetReply = raw; let zhReply = raw; try { const arr = JSON.parse(raw); if (Array.isArray(arr)) { targetReply = arr[0] || ''; zhReply = arr[1] || arr[0] || ''; } else if (typeof arr === 'string') { targetReply = arr; zhReply = arr; } } catch(e) {} return JSON.stringify({ targetReply, zhReply }); })() }}",
"options": {}
},
"id": "save-reply",
"name": "\u4fdd\u5b58\u56de\u590d\u7ed3\u679c",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2060,
150
]
},
{
"parameters": {
"method": "POST",
"url": "=http://localhost:9988/api/v1/n8n/tickets/{{ $('\u9010\u4e2a\u5904\u7406\u5de5\u5355').item.json.id }}/notify-audit",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "=Bearer {{ $('\u767b\u5f55\u83b7\u53d6 JWT').item.json.data.accessToken }}"
}
]
},
"options": {}
},
"id": "notify-audit",
"name": "\u63a8\u9001\u5ba1\u6838\u901a\u77e5",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2320,
150
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={\n \"success\": true,\n \"message\": \"Webhook received\"\n}",
"options": {}
},
"id": "webhook-response",
"name": "Webhook \u54cd\u5e94",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
300,
0
]
},
{
"parameters": {
"values": {
"number": [
{
"name": "processedCount",
"value": "={{ $items().length }}"
}
],
"string": [
{
"name": "summary",
"value": "=n8n \u5de5\u5355\u81ea\u52a8\u5904\u7406\u5b8c\u6210: \u5171\u5904\u7406 {{ $items().length }} \u4e2a\u5de5\u5355"
}
]
},
"options": {}
},
"id": "summary",
"name": "\u6c47\u603b\u7ed3\u679c",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1020,
400
]
}
],
"connections": {
"\u5b9a\u65f6\u89e6\u53d1\uff08\u6bcf15\u5206\u949f\uff09": {
"main": [
[
{
"node": "\u767b\u5f55\u83b7\u53d6 JWT",
"type": "main",
"index": 0
}
]
]
},
"Webhook \u89e6\u53d1\uff08\u5b9e\u65f6\uff09": {
"main": [
[
{
"node": "Webhook \u54cd\u5e94",
"type": "main",
"index": 0
},
{
"node": "\u767b\u5f55\u83b7\u53d6 JWT",
"type": "main",
"index": 0
}
]
]
},
"Webhook \u54cd\u5e94": {
"main": [
[]
]
},
"\u767b\u5f55\u83b7\u53d6 JWT": {
"main": [
[
{
"node": "\u83b7\u53d6\u5f85\u5904\u7406\u5de5\u5355",
"type": "main",
"index": 0
}
]
]
},
"\u83b7\u53d6\u5f85\u5904\u7406\u5de5\u5355": {
"main": [
[
{
"node": "\u5c55\u5f00\u5de5\u5355\u6570\u7ec4",
"type": "main",
"index": 0
}
]
]
},
"\u5c55\u5f00\u5de5\u5355\u6570\u7ec4": {
"main": [
[
{
"node": "\u9010\u4e2a\u5904\u7406\u5de5\u5355",
"type": "main",
"index": 0
}
]
]
},
"\u9010\u4e2a\u5904\u7406\u5de5\u5355": {
"main": [
[
{
"node": "\u8c03\u7528\u7ffb\u8bd1 Agent",
"type": "main",
"index": 0
}
],
[
{
"node": "\u6c47\u603b\u7ed3\u679c",
"type": "main",
"index": 0
}
]
]
},
"\u8c03\u7528\u7ffb\u8bd1 Agent": {
"main": [
[
{
"node": "\u4fdd\u5b58\u7ffb\u8bd1\u7ed3\u679c",
"type": "main",
"index": 0
}
]
]
},
"\u4fdd\u5b58\u7ffb\u8bd1\u7ed3\u679c": {
"main": [
[
{
"node": "\u8c03\u7528\u56de\u590d Agent",
"type": "main",
"index": 0
}
]
]
},
"\u8c03\u7528\u56de\u590d Agent": {
"main": [
[
{
"node": "\u4fdd\u5b58\u56de\u590d\u7ed3\u679c",
"type": "main",
"index": 0
}
]
]
},
"\u4fdd\u5b58\u56de\u590d\u7ed3\u679c": {
"main": [
[
{
"node": "\u63a8\u9001\u5ba1\u6838\u901a\u77e5",
"type": "main",
"index": 0
}
]
]
},
"\u63a8\u9001\u5ba1\u6838\u901a\u77e5": {
"main": [
[
{
"node": "\u9010\u4e2a\u5904\u7406\u5de5\u5355",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
},
"tags": [
{
"name": "FD-AutoPilot"
}
]
}
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About this workflow
FD-AutoPilot 工单自动处理. Uses httpRequest. Scheduled trigger; 14 nodes.
Source: https://github.com/jefflower/FD-AutoPilot/blob/e485e6c81ea511581437c83b984f77553731d80e/n8n/workflows/ticket-auto-process.json — original creator credit. Request a take-down →
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