Flowki · Support-triage (ticket → Priorität) — Grundgerüst

The workflow JSON

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{
  "name": "FlowKI \u00b7 Support-Triage (Ticket \u2192 Priorit\u00e4t) \u2014 Grundger\u00fcst",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "support-ticket",
        "options": {}
      },
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        -380,
        0
      ],
      "id": "a5000000-0000-4000-8000-000000000001",
      "name": "Ticket empfangen"
    },
    {
      "parameters": {},
      "type": "n8n-nodes-base.set",
      "typeVersion": 3.4,
      "position": [
        -140,
        0
      ],
      "id": "a5000000-0000-4000-8000-000000000002",
      "name": "Betreff/Text extrahieren"
    },
    {
      "parameters": {},
      "type": "n8n-nodes-base.if",
      "typeVersion": 2.2,
      "position": [
        100,
        0
      ],
      "id": "a5000000-0000-4000-8000-000000000003",
      "name": "Dringend?"
    },
    {
      "parameters": {},
      "type": "n8n-nodes-base.noOp",
      "typeVersion": 1,
      "position": [
        340,
        -100
      ],
      "id": "a5000000-0000-4000-8000-000000000004",
      "name": "Sofort eskalieren"
    },
    {
      "parameters": {},
      "type": "n8n-nodes-base.noOp",
      "typeVersion": 1,
      "position": [
        340,
        100
      ],
      "id": "a5000000-0000-4000-8000-000000000005",
      "name": "Normale Warteschlange"
    }
  ],
  "connections": {
    "Ticket empfangen": {
      "main": [
        [
          {
            "node": "Betreff/Text extrahieren",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Betreff/Text extrahieren": {
      "main": [
        [
          {
            "node": "Dringend?",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Dringend?": {
      "main": [
        [
          {
            "node": "Sofort eskalieren",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Normale Warteschlange",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "flowki": "Grundgeruest \u2014 Bedingung im IF-Knoten setzen. Optional einen LLM-Knoten zur Klassifikation ergaenzen (Eingaben saeubern, Ausgaben validieren)."
  }
}

About this workflow

FlowKI · Support-Triage (Ticket → Priorität) — Grundgerüst. Webhook trigger; 5 nodes.

Source: https://github.com/gh0stOo/n8n-workflows-dsgvo-de/blob/main/workflows/05-support-triage-webhook.json — original creator credit. Request a take-down →

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