The workflow JSON
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{
"name": "4. Grievance Router",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "grievance-submit",
"responseMode": "responseNode",
"options": {}
},
"id": "webhook-1",
"name": "Webhook - New Grievance",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
250,
300
]
},
{
"parameters": {
"rules": {
"values": [
{
"outputKey": "Academic",
"conditions": {
"conditions": [
{
"leftValue": "={{ $json.body.category }}",
"rightValue": "academic",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
}
},
{
"outputKey": "Hostel",
"conditions": {
"conditions": [
{
"leftValue": "={{ $json.body.category }}",
"rightValue": "hostel",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
}
},
{
"outputKey": "Infrastructure",
"conditions": {
"conditions": [
{
"leftValue": "={{ $json.body.category }}",
"rightValue": "infrastructure",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
}
},
{
"outputKey": "Other",
"conditions": {
"conditions": [
{
"leftValue": "={{ $json.body.category }}",
"rightValue": "other",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
}
}
]
},
"options": {}
},
"id": "switch-1",
"name": "Route by Category",
"type": "n8n-nodes-base.switch",
"typeVersion": 3.2,
"position": [
500,
300
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "routed_to",
"value": "academic-dean@college.edu"
},
{
"name": "department",
"value": "Academic Affairs"
},
{
"name": "subject",
"value": "\ud83d\udccb Academic Grievance: {{ $json.body.subject }}"
},
{
"name": "message",
"value": "New academic grievance received.\n\nFrom: {{ $json.body.student_name }} ({{ $json.body.roll_no }})\nCategory: Academic\nSubject: {{ $json.body.subject }}\nDescription: {{ $json.body.description }}\nPriority: {{ $json.body.priority }}\nAnonymous: {{ $json.body.anonymous }}\n\nPlease review on CampusFlow."
}
]
},
"options": {}
},
"id": "set-academic",
"name": "Route to Academic Dean",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
760,
120
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "routed_to",
"value": "hostel-warden@college.edu"
},
{
"name": "department",
"value": "Hostel Administration"
},
{
"name": "subject",
"value": "\ud83c\udfe0 Hostel Grievance: {{ $json.body.subject }}"
},
{
"name": "message",
"value": "New hostel grievance received.\n\nFrom: {{ $json.body.student_name }} ({{ $json.body.roll_no }})\nCategory: Hostel\nSubject: {{ $json.body.subject }}\nDescription: {{ $json.body.description }}\nPriority: {{ $json.body.priority }}\n\nPlease review on CampusFlow."
}
]
},
"options": {}
},
"id": "set-hostel",
"name": "Route to Hostel Warden",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
760,
280
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "routed_to",
"value": "maintenance@college.edu"
},
{
"name": "department",
"value": "Infrastructure & Maintenance"
},
{
"name": "subject",
"value": "\ud83d\udd27 Infrastructure Grievance: {{ $json.body.subject }}"
},
{
"name": "message",
"value": "New infrastructure grievance received.\n\nFrom: {{ $json.body.student_name }} ({{ $json.body.roll_no }})\nCategory: Infrastructure\nSubject: {{ $json.body.subject }}\nDescription: {{ $json.body.description }}\nPriority: {{ $json.body.priority }}\n\nPlease review on CampusFlow."
}
]
},
"options": {}
},
"id": "set-infra",
"name": "Route to Maintenance",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
760,
440
]
},
{
"parameters": {
"values": {
"string": [
{
"name": "routed_to",
"value": "admin@college.edu"
},
{
"name": "department",
"value": "General Administration"
},
{
"name": "subject",
"value": "\ud83d\udccc General Grievance: {{ $json.body.subject }}"
},
{
"name": "message",
"value": "New grievance received.\n\nFrom: {{ $json.body.student_name }} ({{ $json.body.roll_no }})\nCategory: Other\nSubject: {{ $json.body.subject }}\nDescription: {{ $json.body.description }}\nPriority: {{ $json.body.priority }}\n\nPlease review on CampusFlow."
}
]
},
"options": {}
},
"id": "set-other",
"name": "Route to Admin",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
760,
600
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={{ JSON.stringify({ status: 'routed', department: $json.department, routed_to: $json.routed_to, subject: $json.subject }) }}",
"options": {}
},
"id": "respond-1",
"name": "Respond - Routed",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
1020,
120
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={{ JSON.stringify({ status: 'routed', department: $json.department, routed_to: $json.routed_to, subject: $json.subject }) }}",
"options": {}
},
"id": "respond-2",
"name": "Respond - Routed 2",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
1020,
280
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={{ JSON.stringify({ status: 'routed', department: $json.department, routed_to: $json.routed_to, subject: $json.subject }) }}",
"options": {}
},
"id": "respond-3",
"name": "Respond - Routed 3",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
1020,
440
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={{ JSON.stringify({ status: 'routed', department: $json.department, routed_to: $json.routed_to, subject: $json.subject }) }}",
"options": {}
},
"id": "respond-4",
"name": "Respond - Routed 4",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
1020,
600
]
}
],
"connections": {
"Webhook - New Grievance": {
"main": [
[
{
"node": "Route by Category",
"type": "main",
"index": 0
}
]
]
},
"Route by Category": {
"main": [
[
{
"node": "Route to Academic Dean",
"type": "main",
"index": 0
}
],
[
{
"node": "Route to Hostel Warden",
"type": "main",
"index": 0
}
],
[
{
"node": "Route to Maintenance",
"type": "main",
"index": 0
}
],
[
{
"node": "Route to Admin",
"type": "main",
"index": 0
}
]
]
},
"Route to Academic Dean": {
"main": [
[
{
"node": "Respond - Routed",
"type": "main",
"index": 0
}
]
]
},
"Route to Hostel Warden": {
"main": [
[
{
"node": "Respond - Routed 2",
"type": "main",
"index": 0
}
]
]
},
"Route to Maintenance": {
"main": [
[
{
"node": "Respond - Routed 3",
"type": "main",
"index": 0
}
]
]
},
"Route to Admin": {
"main": [
[
{
"node": "Respond - Routed 4",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1"
},
"tags": [
{
"name": "CampusFlow"
}
]
}
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About this workflow
4. Grievance Router. Webhook trigger; 10 nodes.
Source: https://github.com/theashwinikumar/campusflow/blob/4fadb60388a79902e93098c89c62b49e5738948f/n8n-workflows/04-grievance-router.json — original creator credit. Request a take-down →
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