Salman Mehboob This workflow corresponds to n8n.io template #17046 — we link there as the canonical source.
This workflow follows the Agent → Chainllm recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "aUafqkSlH9nzcQuM",
"name": "All in One Chat Flow",
"tags": [],
"nodes": [
{
"id": "5e1a4126-749d-4c6d-9856-12ea3fa925cf",
"name": "WhatsApp Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
304,
352
],
"parameters": {
"options": {
"messageStatusUpdates": [
"sent",
"delivered",
"read"
]
},
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6e910d80-c55e-4ae7-b7a3-ce2ff9b3319c",
"name": "Route by Event",
"type": "n8n-nodes-base.switch",
"position": [
528,
320
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Read",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "c8cb4e77-5f59-488d-ac19-aefc74dd39fe",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.statuses[0].status }}",
"rightValue": "read"
}
]
},
"renameOutput": true
},
{
"outputKey": "Sent",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "6603939d-d8a5-4b08-aed5-21cd0add04c8",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.statuses[0].status }}",
"rightValue": "sent"
}
]
},
"renameOutput": true
},
{
"outputKey": "Delivered",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "7b1b0a07-76f1-4a6a-9f47-6c27a1121bf3",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.statuses[0].status }}",
"rightValue": "delivered"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "message Rcvd"
}
},
"typeVersion": 3.4
},
{
"id": "0d41280e-9d87-40b7-9ca7-a20320e5cf59",
"name": "Store Read",
"type": "n8n-nodes-base.httpRequest",
"position": [
752,
128
],
"parameters": {
"url": "http://host.docker.internal:3001/api/status/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "wa_message_id",
"value": "={{ $json.statuses[0].id }}"
},
{
"name": "status",
"value": "read"
},
{
"name": "timestamp",
"value": "={{ $json.statuses[0].timestamp }}"
},
{
"name": "recipient_phone",
"value": "={{ $json.statuses[0].recipient_id }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "00f5c83f-4b26-4446-aac5-b92058d787b5",
"name": "Store Sent",
"type": "n8n-nodes-base.httpRequest",
"position": [
752,
320
],
"parameters": {
"url": "http://host.docker.internal:3001/api/status/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "wa_message_id",
"value": "={{ $json.statuses[0].id }}"
},
{
"name": "status",
"value": "sent"
},
{
"name": "timestamp",
"value": "={{ $json.statuses[0].timestamp }}"
},
{
"name": "recipient_phone",
"value": "={{ $json.statuses[0].recipient_id }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "afbf465e-a996-414f-8a40-cbf8daeb6ea5",
"name": "Store Delivered",
"type": "n8n-nodes-base.httpRequest",
"position": [
752,
512
],
"parameters": {
"url": "http://host.docker.internal:3001/api/status/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "wa_message_id",
"value": "={{ $json.statuses[0].id }}"
},
{
"name": "status",
"value": "delivered"
},
{
"name": "timestamp",
"value": "={{ $json.statuses[0].timestamp }}"
},
{
"name": "recipient_phone",
"value": "={{ $json.statuses[0].recipient_id }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "8f9a0bb9-7870-4208-abc3-26c8bf9838ce",
"name": "Normalise Message",
"type": "n8n-nodes-base.set",
"position": [
976,
704
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a1",
"name": "phone",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.contacts[0].wa_id }}"
},
{
"id": "a2",
"name": "name",
"type": "string",
"value": "={{ $('Contact Lookup').item.json.found ? $('Contact Lookup').item.json.contact.name : $('WhatsApp Trigger').item.json.contacts[0].profile.name }}"
},
{
"id": "a3",
"name": "wa_message_id",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].id }}"
},
{
"id": "a4",
"name": "message_type",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].type }}"
},
{
"id": "a5",
"name": "timestamp",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].timestamp }}"
},
{
"id": "a6",
"name": "reaction_message_id",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].reaction?.message_id ?? '' }}"
},
{
"id": "a7",
"name": "reaction_emoji",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].reaction?.emoji ?? '' }}"
},
{
"id": "a8",
"name": "content",
"type": "string",
"value": "={{ $('WhatsApp Trigger').item.json.messages[0].text?.body ?? $('WhatsApp Trigger').item.json.messages[0][$('WhatsApp Trigger').item.json.messages[0].type]?.caption ?? ($('WhatsApp Trigger').item.json.messages[0].type === 'location' ? '\ud83d\udccd Location shared' : ($('WhatsApp Trigger').item.json.messages[0].type === 'reaction' ? $('WhatsApp Trigger').item.json.messages[0].reaction.emoji : '[' + $('WhatsApp Trigger').item.json.messages[0].type + ' message]')) }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "3ebb25ec-7542-4451-84af-9793e3ec1826",
"name": "Route by Message Type",
"type": "n8n-nodes-base.switch",
"position": [
1184,
336
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Reaction",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "reaction-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "reaction"
}
]
},
"renameOutput": true
},
{
"outputKey": "Text",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "text-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "text"
}
]
},
"renameOutput": true
},
{
"outputKey": "Image",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "image-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "image"
}
]
},
"renameOutput": true
},
{
"outputKey": "Video",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "video-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "video"
}
]
},
"renameOutput": true
},
{
"outputKey": "Audio",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "audio-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
},
{
"outputKey": "Voice",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "voice-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "voice"
}
]
},
"renameOutput": true
},
{
"outputKey": "Document",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "document-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "document"
}
]
},
"renameOutput": true
},
{
"outputKey": "Sticker",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "sticker-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "sticker"
}
]
},
"renameOutput": true
},
{
"outputKey": "Location",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "location-route",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.message_type }}",
"rightValue": "location"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "unknown"
}
},
"typeVersion": 3.4
},
{
"id": "f04a688d-5f9e-40bf-944d-ed4bee36e505",
"name": "Store Reaction",
"type": "n8n-nodes-base.httpRequest",
"position": [
1472,
176
],
"parameters": {
"url": "http://host.docker.internal:3001/api/status/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "wa_message_id",
"value": "={{ $('Normalise Message').item.json.reaction_message_id }}"
},
{
"name": "status",
"value": "reaction"
},
{
"name": "timestamp",
"value": "={{ $('Normalise Message').item.json.timestamp }}"
},
{
"name": "recipient_phone",
"value": "={{ $('Normalise Message').item.json.phone }}"
},
{
"name": "reaction_emoji",
"value": "={{ $('Normalise Message').item.json.reaction_emoji }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "150095a7-2899-4875-a663-0836889f0b00",
"name": "Store Inbound Msg",
"type": "n8n-nodes-base.httpRequest",
"position": [
2704,
288
],
"parameters": {
"url": "http://host.docker.internal:3001/api/messages/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $('Normalise Message').item.json.phone }}"
},
{
"name": "direction",
"value": "inbound"
},
{
"name": "name",
"value": "={{ $('Normalise Message').item.json.name }}"
},
{
"name": "wa_message_id",
"value": "={{ $('Normalise Message').item.json.wa_message_id }}"
},
{
"name": "message_type",
"value": "={{ $('Normalise Message').item.json.message_type }}"
},
{
"name": "content",
"value": "={{ $('Normalise Message').item.json.content }}"
},
{
"name": "media_url",
"value": "={{\n$if(\n $('Prepare Media Message').isExecuted,\n $('Prepare Media Message').item.json.media_url,\n ''\n)\n}}"
},
{
"name": "mime_type",
"value": "={{\n$if(\n $('Prepare Media Message').isExecuted,\n $('Prepare Media Message').item.json.mime_type,\n ''\n)\n}}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "1017cc63-ed37-4b71-9f22-4bb222f9bd00",
"name": "Case Open Check",
"type": "n8n-nodes-base.httpRequest",
"position": [
2960,
240
],
"parameters": {
"url": "http://host.docker.internal:3001/api/cases/lookup",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $('Normalise Message').item.json.phone }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "f629575c-1064-4d85-ba5c-a3210754422a",
"name": "Case Open?",
"type": "n8n-nodes-base.if",
"position": [
3216,
240
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "case-open-check",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.case.status }}"
},
{
"id": "31367b8c-218c-4807-904e-59cffd5b03df",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.case.status }}",
"rightValue": "open"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "20c6d5b5-9d4d-4718-b40f-da4a4555782f",
"name": "Prepare Agent Reply",
"type": "n8n-nodes-base.set",
"position": [
4528,
608
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "phone",
"name": "phone",
"type": "string",
"value": "={{ $('Normalise Message').item.json.phone }}"
},
{
"id": "reply",
"name": "reply",
"type": "string",
"value": "={{ $json.output }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "153b1272-3e82-4c05-b9d1-d702bae70294",
"name": "Send message",
"type": "n8n-nodes-base.whatsApp",
"position": [
4752,
608
],
"parameters": {
"textBody": "={{ $('Prepare Agent Reply').item.json.reply }}",
"operation": "send",
"phoneNumberId": "1183690101495838",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Prepare Agent Reply').item.json.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "7f7c1fa6-9f80-498b-80c1-02b5d5e15a49",
"name": "Store Outbound Msg",
"type": "n8n-nodes-base.httpRequest",
"position": [
4976,
608
],
"parameters": {
"url": "http://host.docker.internal:3001/api/messages/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $('Prepare Agent Reply').item.json.phone }}"
},
{
"name": "direction",
"value": "outbound"
},
{
"name": "wa_message_id",
"value": "={{ $json.messages[0].id }}"
},
{
"name": "message_type",
"value": "text"
},
{
"name": "content",
"value": "={{ $('Prepare Agent Reply').item.json.reply }}"
},
{
"name": "sent_by",
"value": "ai"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "b9a415a7-da50-40d9-9703-23d0a214d883",
"name": "OpenRouter Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
3904,
848
],
"parameters": {
"options": {}
},
"credentials": {
"openRouterApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "c09a53e7-a8ab-49b9-8e50-2a57e87452d4",
"name": "AI Agent1",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
4128,
608
],
"parameters": {
"text": "={{ $('Normalise Message').item.json.content }}",
"options": {
"maxIterations": 10,
"systemMessage": "=You are a friendly, professional WhatsApp customer support assistant for a business.\n\nKeep your responses warm, natural, and concise, just like a real WhatsApp conversation. Avoid long explanations unless the customer specifically asks for more detail.\n\n**Customer Information**\n\n* Customer name: `{{ $('Normalise Message').first().json.name }}`\n* Customer phone: `{{ $('Normalise Message').first().json.phone }}`\n\n## Your Responsibilities\n\nYour primary goal is to resolve the customer's issue yourself whenever possible.\n\nHowever, if the issue requires human assistance, you **must** use the **Create Case** tool immediately.\n\n### Always Create a Case if:\n\n* The customer requests to speak with a human, agent, representative, manager, or support team.\n* The customer insists on talking to a person, even if you could answer the question.\n* The issue involves refunds, billing, payments, invoices, charges, or financial disputes.\n* The customer has a complaint or is dissatisfied.\n* The customer is upset, angry, or frustrated.\n* The issue requires investigation or access that you do not have.\n* The problem is complex, unclear, or cannot be fully resolved by you.\n* You are uncertain about the correct answer.\n* The customer asks you to create a support ticket or case.\n\n## Important Context\n\nYou will **only receive customer messages when there is NO open case** for that customer.\n\nIf there is already an open case, the system routes messages elsewhere and you will not receive them.\n\nTherefore:\n\n* Never assume a case already exists.\n* If the conversation requires human assistance according to the rules above, always create a new case immediately.\n* Do not hesitate or ask for permission first if the situation clearly requires escalation.\n\n## When Creating a Case\n\nUse the **Create Case** tool.\n\nWrite the case so that a human support agent who has **never seen this conversation** can immediately understand the situation.\n\nInclude:\n\n**Title**\n\n* A short, specific summary of the issue.\n\n**Briefing**\n\n* What the customer wants.\n* Relevant background and important details.\n* Any troubleshooting already attempted (if applicable).\n* What action the customer is expecting.\n\n**Suggested Replies**\nProvide **1\u20133 short, ready-to-send WhatsApp replies** that the human agent can send directly to continue the conversation.\n\n## After Creating a Case\n\nDo **not** continue troubleshooting.\n\nSimply reassure the customer with a short message such as:\n\n\"Thanks! I've forwarded your request to our support team. A human agent will get back to you as soon as possible.\"\n\n## If No Case Is Needed\n\nAnswer the customer's question directly.\n\nKeep responses:\n\n* Friendly\n* Professional\n* Accurate\n* Short and conversational\n* Appropriate for WhatsApp\n\nOnly ask follow-up questions when they are genuinely needed to resolve the customer's request."
},
"promptType": "define"
},
"typeVersion": 3.1
},
{
"id": "6350af28-05b5-4f85-b467-b152e4b608a7",
"name": "Contact Lookup",
"type": "n8n-nodes-base.httpRequest",
"position": [
752,
704
],
"parameters": {
"url": "=http://host.docker.internal:3001/api/contacts/lookup?phone={{ $json.contacts[0].wa_id }}",
"options": {
"response": {}
},
"sendHeaders": true,
"authentication": "genericCredentialType",
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "405b56d0-ca37-460b-8c2a-c5df6618a2a6",
"name": "Get Media URL",
"type": "n8n-nodes-base.whatsApp",
"position": [
1856,
592
],
"parameters": {
"resource": "media",
"operation": "mediaUrlGet",
"mediaGetId": "={{ $('WhatsApp Trigger').item.json.messages[0][$('WhatsApp Trigger').item.json.messages[0].type].id }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "e5d860f8-dcc1-4634-b7cf-ce5fee5ebcec",
"name": "Download Media",
"type": "n8n-nodes-base.httpRequest",
"position": [
2048,
592
],
"parameters": {
"url": "={{ $json.url }}",
"options": {
"response": {
"response": {
"responseFormat": "file"
}
}
},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppApi"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "a0546bff-8584-4daf-9157-914523f2a0cb",
"name": "Upload Media",
"type": "n8n-nodes-base.httpRequest",
"position": [
2240,
592
],
"parameters": {
"url": "http://host.docker.internal:3001/api/media/upload",
"method": "POST",
"options": {},
"sendBody": true,
"contentType": "multipart-form-data",
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "file",
"parameterType": "formBinaryData",
"inputDataFieldName": "data"
},
{
"name": "message_type",
"value": "={{ $('Normalise Message').item.json.message_type }}"
},
{
"name": "wa_message_id",
"value": "={{ $('Normalise Message').item.json.wa_message_id }}"
},
{
"name": "mime_type",
"value": "={{ $('Get Media URL').item.json.mime_type }}"
}
]
},
"genericAuthType": "httpBearerAuth"
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "3c1fa383-ddbb-486a-aa47-83d8e82c1f0d",
"name": "Prepare Media Message",
"type": "n8n-nodes-base.set",
"position": [
2432,
592
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "m1",
"name": "media_url",
"type": "string",
"value": "={{ $('Upload Media').item.json.media_url }}"
},
{
"id": "m2",
"name": "mime_type",
"type": "string",
"value": "={{ $('Upload Media').item.json.mime_type }}"
}
]
},
"includeOtherFields": true
},
"typeVersion": 3.4
},
{
"id": "46f1e8c0-eed9-4f60-8871-6682e9f6eb72",
"name": "Prepare Static Reply",
"type": "n8n-nodes-base.set",
"position": [
3872,
256
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "sr1",
"name": "phone",
"type": "string",
"value": "={{ $('Normalise Message').item.json.phone }}"
},
{
"id": "sr2",
"name": "reply",
"type": "string",
"value": "Thanks for your message! I can only read text messages right now. Please type your question and I'll help you right away."
}
]
}
},
"typeVersion": 3.4
},
{
"id": "01c40997-efbd-4164-b7a7-c234edfebb63",
"name": "Send Static Reply",
"type": "n8n-nodes-base.whatsApp",
"position": [
4112,
256
],
"parameters": {
"textBody": "={{ $('Prepare Static Reply').item.json.reply }}",
"operation": "send",
"phoneNumberId": "1183690101495838",
"additionalFields": {},
"recipientPhoneNumber": "={{ $('Prepare Static Reply').item.json.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "8df856ad-a7dd-4a9e-9220-7fe355b0aa22",
"name": "Store Static Outbound",
"type": "n8n-nodes-base.httpRequest",
"position": [
4336,
256
],
"parameters": {
"url": "http://host.docker.internal:3001/api/messages/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $('Prepare Static Reply').item.json.phone }}"
},
{
"name": "direction",
"value": "outbound"
},
{
"name": "wa_message_id",
"value": "={{ $json.messages[0].id }}"
},
{
"name": "message_type",
"value": "text"
},
{
"name": "content",
"value": "={{ $('Prepare Static Reply').item.json.reply }}"
},
{
"name": "sent_by",
"value": "ai"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "c1652241-b9ed-45f2-9d73-e907377c6588",
"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
4192,
832
],
"parameters": {
"sessionKey": "={{ $('Normalise Message').first().json.phone }}",
"sessionIdType": "customKey"
},
"typeVersion": 1.4
},
{
"id": "69249c00-0195-42b5-abf1-d445c3e74e65",
"name": "Create Case",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
4416,
992
],
"parameters": {
"url": "http://host.docker.internal:3001/api/cases/create",
"method": "POST",
"options": {},
"sendBody": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $('Normalise Message').first().json.phone }}"
},
{
"name": "title",
"value": "={{ $fromAI('title', 'A short specific case title naming the customer actual problem (for example: Refund request for damaged order, or Cannot log into account). Never generic like Customer inquiry.', 'string') }}"
},
{
"name": "summary",
"value": "={{ $fromAI('summary', 'A briefing for the human agent who will take over: what the customer wants, the key details and context they gave, and anything already told to them. Written so the agent understands the problem without reading the whole conversation.', 'string') }}"
},
{
"name": "urgency",
"value": "={{ $fromAI('urgency', 'Urgency: low for a general question, medium for an issue needing attention, high for an upset customer or a refund/billing/payment or a time-sensitive matter or an explicit request for a human.', 'string') }}"
},
{
"name": "ai_suggestion_1",
"value": "={{ $fromAI('suggestion1', 'A complete ready-to-send reply the human agent can send to the customer to address their problem. An actual professional message, not a description of what to say.', 'string') }}"
},
{
"name": "ai_suggestion_2",
"value": "={{ $fromAI('suggestion2', 'A second complete ready-to-send reply option for the human agent, taking a slightly different angle from the first.', 'string') }}"
},
{
"name": "ai_suggestion_3",
"value": "={{ $fromAI('suggestion3', 'A third complete ready-to-send reply option for the human agent.', 'string') }}"
}
]
},
"genericAuthType": "httpBearerAuth",
"toolDescription": "Create a support case when the customer has an issue that needs human agent attention or escalation (a complaint, a complex issue AI cannot resolve, an explicit request for a human, or refund/billing/urgent matters). Provide a clear title, a detailed summary, an urgency level (low/medium/high), and three suggested replies for the human agent."
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "60a58c2b-50c8-4490-89e4-90340e87f864",
"name": "Reply Router",
"type": "n8n-nodes-base.if",
"position": [
3568,
288
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "reply-text-check",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Normalise Message').item.json.message_type }}",
"rightValue": "text"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "73919237-9fa2-4054-b870-a368f3813818",
"name": "Knowledge Base",
"type": "@n8n/n8n-nodes-langchain.vectorStorePinecone",
"position": [
4544,
976
],
"parameters": {
"mode": "retrieve-as-tool",
"options": {
"pineconeNamespace": "company-kb"
},
"pineconeIndex": {
"__rl": true,
"mode": "list",
"value": "company-knowledge-base",
"cachedResultName": "company-knowledge-base"
},
"toolDescription": "Search the company knowledge base for facts about products, pricing, features, and policies before answering a customer question.",
"includeDocumentMetadata": false
},
"credentials": {
"pineconeApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.3
},
{
"id": "55617bc9-c55e-4433-8965-72881bee6c7d",
"name": "Gemini",
"type": "@n8n/n8n-nodes-langchain.embeddingsGoogleGemini",
"position": [
4576,
1232
],
"parameters": {
"modelName": "models/gemini-embedding-2"
},
"credentials": {
"googlePalmApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "0ee62081-9f35-4b31-b76b-6c42c88a7bb1",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
224,
-32
],
"parameters": {
"color": 7,
"width": 1500,
"height": 1020,
"content": "## Inbound webhook, status events & message routing\n\nWhatsApp trigger. Routes status events (read / sent / delivered) to the API, and messages through contact lookup, normalise, message-type switch and reaction logging."
},
"typeVersion": 1
},
{
"id": "16796773-40ca-487a-a39b-3998d8ea90eb",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1744,
432
],
"parameters": {
"color": 7,
"width": 960,
"height": 330,
"content": "## Media: fetch, download & upload\n\nFor image / audio / video / document messages: resolve the WhatsApp media URL, download it, upload to storage, and build the media message."
},
"typeVersion": 1
},
{
"id": "6511fd25-de66-476c-be06-d9332f911ee9",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2624,
112
],
"parameters": {
"color": 7,
"width": 824,
"height": 320,
"content": "## Persist message & open-case check\n\nStore the inbound message, then check the dashboard API for an already-open case on this conversation."
},
"typeVersion": 1
},
{
"id": "a76e9c01-0e53-47ce-bb46-881e89db0199",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
3456,
112
],
"parameters": {
"color": 7,
"width": 360,
"height": 340,
"content": "## Reply routing\n\nOpen case \u2192 hand to the AI agent. No open case \u2192 send the static auto-reply."
},
"typeVersion": 1
},
{
"id": "09ba3fb6-6fa7-4d02-9251-e9760cc2f4fb",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
3824,
112
],
"parameters": {
"color": 7,
"width": 708,
"height": 336,
"content": "## Auto-reply branch (no open case)\n\nPrepare and send a static WhatsApp reply, then log it to the dashboard."
},
"typeVersion": 1
},
{
"id": "48e0504b-f669-4a10-a7cc-a243924d54bc",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
3824,
464
],
"parameters": {
"color": 7,
"width": 1440,
"height": 940,
"content": "## AI agent \u2014 RAG, memory & reply send\n\nAI Agent (OpenRouter model, buffer memory, Pinecone Knowledge Base with Gemini embeddings, Create-Case tool) drafts a reply, which is sent on WhatsApp and stored."
},
"typeVersion": 1
},
{
"id": "b0a18294-79ba-4864-9f54-5ee651ed17da",
"name": "Outbound Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
928,
2304
],
"parameters": {
"path": "ps-outbound-send",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2.1
},
{
"id": "586a0b44-e4a6-4323-a2da-b6ebbec61f88",
"name": "Has Media?",
"type": "n8n-nodes-base.if",
"position": [
1152,
2304
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "media-check",
"operator": {
"type": "string",
"operation": "notEmpty"
},
"leftValue": "={{ $json.body.media_url }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.3
},
{
"id": "5a615f98-0554-4372-a060-0373c11a428e",
"name": "Log Outbound",
"type": "n8n-nodes-base.httpRequest",
"position": [
2272,
2256
],
"parameters": {
"url": "http://host.docker.internal:3001/api/messages/store",
"method": "POST",
"options": {},
"sendBody": true,
"sendHeaders": true,
"authentication": "genericCredentialType",
"bodyParameters": {
"parameters": [
{
"name": "phone",
"value": "={{ $(\"Outbound Webhook\").item.json.body.phone }}"
},
{
"name": "direction",
"value": "outbound"
},
{
"name": "wa_message_id",
"value": "={{ $json.messages[0].id }}"
},
{
"name": "message_type",
"value": "={{ $(\"Outbound Webhook\").item.json.body.message_type }}"
},
{
"name": "content",
"value": "={{ $(\"Outbound Webhook\").item.json.body.content }}"
},
{
"name": "media_url",
"value": "={{ $(\"Outbound Webhook\").item.json.body.media_url }}"
},
{
"name": "mime_type",
"value": "={{ $(\"Outbound Webhook\").item.json.body.mime_type }}"
},
{
"name": "sent_by",
"value": "human"
}
]
},
"genericAuthType": "httpBearerAuth",
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
}
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "fe41c657-bc2b-4caa-a115-174ecacf6ab7",
"name": "Send Text",
"type": "n8n-nodes-base.whatsApp",
"position": [
1760,
2784
],
"parameters": {
"textBody": "={{ $json.body.content }}",
"operation": "send",
"phoneNumberId": "1183690101495838",
"additionalFields": {},
"recipientPhoneNumber": "={{ $json.body.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "c11ea501-b7d3-4890-86c8-adf232402652",
"name": "Respond OK",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
2464,
2256
],
"parameters": {
"options": {},
"respondWith": "json",
"responseBody": "={{ { \"ok\": true, \"message_id\": $json.message_id } }}"
},
"typeVersion": 1.5
},
{
"id": "55e71f56-ea71-4e5d-aa83-10c8eb41cc15",
"name": "Route By Media Type",
"type": "n8n-nodes-base.switch",
"position": [
1520,
2096
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Image",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5ceb26f5-b6b3-4704-bb86-65db6d58aae3",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.message_type }}",
"rightValue": "image"
}
]
},
"renameOutput": true
},
{
"outputKey": "video",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9959ff8b-513b-4ceb-b090-1f6dd9873f96",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.message_type }}",
"rightValue": "video"
}
]
},
"renameOutput": true
},
{
"outputKey": "Document",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1e33bfe7-ff4d-40a1-9403-189c4d20c05e",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.message_type }}",
"rightValue": "document"
}
]
},
"renameOutput": true
},
{
"outputKey": "Audio",
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e897d5ae-636c-42a1-b8cd-57ccea72b107",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.message_type }}",
"rightValue": "audio"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.4
},
{
"id": "3bfc155c-64c1-410a-804c-d36bc684c426",
"name": "Send Media - Image",
"type": "n8n-nodes-base.whatsApp",
"position": [
1744,
1840
],
"parameters": {
"mediaLink": "={{ $json.body.media_url }}",
"operation": "send",
"messageType": "image",
"phoneNumberId": "1183690101495838",
"additionalFields": {
"mediaCaption": "={{ $json.body.content ?? '' }}"
},
"recipientPhoneNumber": "={{ $json.body.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "afcfa9f9-50dd-4fd5-8e79-87b16f3d8a6f",
"name": "Send Media - Video",
"type": "n8n-nodes-base.whatsApp",
"position": [
1744,
2032
],
"parameters": {
"mediaLink": "={{ $json.body.media_url }}",
"operation": "send",
"messageType": "video",
"phoneNumberId": "1183690101495838",
"additionalFields": {
"mediaCaption": "={{ $json.body.content ?? '' }}"
},
"recipientPhoneNumber": "={{ $json.body.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "251636c8-5d03-4e58-a67f-5f5450214d8a",
"name": "Send Media - Document",
"type": "n8n-nodes-base.whatsApp",
"position": [
1744,
2224
],
"parameters": {
"mediaLink": "={{ $json.body.media_url }}",
"operation": "send",
"messageType": "document",
"phoneNumberId": "1183690101495838",
"additionalFields": {
"mediaCaption": "={{ $json.body.content ?? '' }}"
},
"recipientPhoneNumber": "={{ $json.body.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "ad689e34-09dd-4477-a874-a834b3560282",
"name": "Send Media - Audio",
"type": "n8n-nodes-base.whatsApp",
"position": [
1744,
2416
],
"parameters": {
"mediaLink": "={{ $json.body.media_url }}",
"operation": "send",
"messageType": "audio",
"phoneNumberId": "1183690101495838",
"additionalFields": {
"mediaCaption": "={{ $json.body.content ?? '' }}"
},
"recipientPhoneNumber": "={{ $json.body.phone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.1
},
{
"id": "87b548c6-57da-47d2-a77e-386a9f25d018",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
832,
2176
],
"parameters": {
"color": 7,
"width": 600,
"height": 340,
"content": "## Outbound webhook & media check\n\nDashboard POSTs here to send a message. Branch on whether a media URL is present."
},
"typeVersion": 1
},
{
"id": "9316e355-7e20-430f-b75c-291690427732",
"name": "Sticky Note9",
"type": "n8n-nodes-base.stickyNote",
"position": [
1456,
1680
],
"parameters": {
"color": 7,
"width": 620,
"height": 880,
"content": "## Route & send media\n\nSwitch on message type and send the image / video / document / audio via WhatsApp."
},
"typeVersion": 1
},
{
"id": "1fc937c8-68da-40c1-9558-b0fce61d0533",
"name": "Sticky Note10",
"type": "n8n-nodes-base.stickyNote",
"position": [
1616,
2608
],
"parameters": {
"color": 7,
"width": 400,
"height": 332,
"content": "## Send text\n\nNo media \u2192 send a plain WhatsApp text message."
},
"typeVersion": 1
},
{
"id": "c26ffea9-61d8-4d44-80eb-ee30fd7f16ec",
"name": "Sticky Note11",
"type": "n8n-nodes-base.stickyNote",
"position": [
2208,
2128
],
"parameters": {
"color": 7,
"width": 620,
"height": 300,
"content": "## Log outbound & respond\n\nLog the sent message to the dashboard API and return OK to the caller."
},
"typeVersion": 1
},
{
"id": "082f6db1-d3f1-469e-b788-7ff1a7742d93",
"name": "Summarize Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
3216,
2160
],
"parameters": {
"path": "ps-summarize",
"options": {},
"httpMethod": "POST",
"responseMode": "responseNode"
},
"typeVersion": 2.1
},
{
"id": "d6e0d7f0-4f99-4b5b-84db-fe9abff4d165",
"name": "Fetch Messages",
"type": "n8n-nodes-base.httpRequest",
"position": [
3440,
2160
],
"parameters": {
"url": "=http://host.docker.internal:3001/api/messages/recent?phone={{ $json.body.phone }}&limit={{ $json.body.limit }}",
"options": {},
"authentication": "genericCredentialType",
"genericAuthType": "httpBearerAuth"
},
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "af50c825-f5c0-43f5-bb11-504a8d46b47c",
"name": "Summarize",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
3728,
2160
],
"parameters": {
"text": "=Summarize this WhatsApp customer-support conversation for a human agent who is about to take over. Be concise: cover the customer's main issue, the key details, what has already been done or said, and what still needs action.\n\nConversation ({{ $json.count }} messages):\n{{ $json.messages.map(m => m.from.toUpperCase() + ': ' + m.text).join('\\n') }}",
"batching": {},
"messages": {
"messageValues": [
{
"message": "You write short, clear handoff summaries of customer-support chats for human agents. Plain language, brief, no preamble."
}
]
},
"promptType": "define"
},
"typeVersion": 1.9
},
{
"id": "adff1895-a3c2-4cff-a989-c2efe5938372",
"name": "OpenRouter Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenRouter",
"position": [
3808,
2384
],
"parameters": {
"model": "openrouter/free",
"options": {}
},
"credentials": {
"openRouterApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "eb52a5d2-4862-4ac1-ba8f-2d57f117e6e8",
"name": "Respond Summary",
"type": "n8n-nodes-base.respondToWebhook",
"po
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googlePalmApihttpBearerAuthopenRouterApipineconeApiwhatsAppApiwhatsAppTriggerApi
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About this workflow
This template implements a WhatsApp support suite that logs inbound events to a dashboard API, routes conversations through an OpenRouter-powered AI agent with Pinecone RAG and memory, exposes a webhook for human outbound replies, and provides a webhook to summarize recent chats…
Source: https://n8n.io/workflows/17046/ — original creator credit. Request a take-down →
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