The workflow JSON
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{
"name": "Host AI Concierge \u2014 WhatsApp \u2192 Dify \u2192 Chatwoot",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "whatsapp",
"responseMode": "responseNode",
"options": {}
},
"id": "wh-in",
"name": "Webhook WhatsApp (Evolution)",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
240,
300
]
},
{
"parameters": {
"functionCode": "const body = $json.body ?? $json;\nconst data = body.data ?? body;\nconst remoteJid = data.key?.remoteJid ?? data.from ?? '';\nconst phone = remoteJid.split('@')[0];\nconst text = data.message?.conversation\n ?? data.message?.extendedTextMessage?.text\n ?? data.body\n ?? '';\nreturn [{ json: {\n phone, remoteJid, text,\n instance: body.instance ?? data.instance ?? 'default',\n pushName: data.pushName ?? data.notifyName ?? phone,\n messageId: data.key?.id ?? null,\n fromMe: Boolean(data.key?.fromMe)\n}}];"
},
"id": "fn-norm",
"name": "Normalize",
"type": "n8n-nodes-base.function",
"typeVersion": 1,
"position": [
460,
300
]
},
{
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{$json.fromMe}}",
"value2": false
}
]
}
},
"id": "if-notme",
"name": "Ignorar pr\u00f3prias",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
680,
300
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.CHATWOOT_URL}}/public/api/v1/inboxes/{{$env.CHATWOOT_INBOX_IDENTIFIER}}/contacts",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"identifier\": \"{{$json.phone}}\",\n \"name\": \"{{$json.pushName}}\",\n \"phone_number\": \"+{{$json.phone}}\"\n}",
"options": {
"response": {
"response": {
"neverError": true
}
}
}
},
"id": "cw-contact",
"name": "Chatwoot \u00b7 upsert contact",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
900,
200
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.CHATWOOT_URL}}/public/api/v1/inboxes/{{$env.CHATWOOT_INBOX_IDENTIFIER}}/contacts/{{$json.source_id}}/conversations",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={}"
},
"id": "cw-conv",
"name": "Chatwoot \u00b7 open conversation",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1120,
200
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.CHATWOOT_URL}}/public/api/v1/inboxes/{{$env.CHATWOOT_INBOX_IDENTIFIER}}/contacts/{{$node['Chatwoot \u00b7 upsert contact'].json.source_id}}/conversations/{{$json.id}}/messages",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"content\": \"{{$node['Normalize'].json.text}}\",\n \"message_type\": \"incoming\"\n}"
},
"id": "cw-msg-in",
"name": "Chatwoot \u00b7 push incoming",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1340,
200
]
},
{
"parameters": {
"method": "GET",
"url": "={{$env.CHATWOOT_URL}}/api/v1/accounts/{{$env.CHATWOOT_ACCOUNT_ID}}/conversations/{{$node['Chatwoot \u00b7 open conversation'].json.id}}",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "api_access_token",
"value": "={{$env.CHATWOOT_API_TOKEN}}"
}
]
}
},
"id": "cw-get",
"name": "Chatwoot \u00b7 fetch conversation",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1560,
200
]
},
{
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{ $json.custom_attributes && $json.custom_attributes.ai_handling === false ? false : true }}",
"value2": true
}
]
}
},
"id": "if-ai",
"name": "AI handling?",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
1780,
200
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.DIFY_URL}}/v1/chat-messages",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{$env.DIFY_API_KEY}}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"inputs\": {},\n \"query\": \"{{$node['Normalize'].json.text}}\",\n \"user\": \"wa-{{$node['Normalize'].json.phone}}\",\n \"response_mode\": \"blocking\",\n \"conversation_id\": \"\"\n}"
},
"id": "dify",
"name": "Dify \u00b7 ask RAG",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2000,
100
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.EVOLUTION_URL}}/message/sendText/{{$node['Normalize'].json.instance}}",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "apikey",
"value": "={{$env.EVOLUTION_API_KEY}}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"number\": \"{{$node['Normalize'].json.phone}}\",\n \"text\": \"{{$json.answer}}\"\n}"
},
"id": "evo-reply",
"name": "Evolution \u00b7 reply",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2220,
100
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.CHATWOOT_URL}}/api/v1/accounts/{{$env.CHATWOOT_ACCOUNT_ID}}/conversations/{{$node['Chatwoot \u00b7 open conversation'].json.id}}/messages",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "api_access_token",
"value": "={{$env.CHATWOOT_API_TOKEN}}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"content\": \"{{$node['Dify \u00b7 ask RAG'].json.answer}}\",\n \"message_type\": \"outgoing\",\n \"private\": false,\n \"content_attributes\": { \"ai\": true, \"reasoning\": \"Resposta gerada por Concierge IA via Dify\" }\n}"
},
"id": "cw-msg-out",
"name": "Chatwoot \u00b7 log AI reply",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2440,
100
]
},
{
"parameters": {
"method": "POST",
"url": "={{$env.CHATWOOT_URL}}/api/v1/accounts/{{$env.CHATWOOT_ACCOUNT_ID}}/conversations/{{$node['Chatwoot \u00b7 open conversation'].json.id}}/messages",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "api_access_token",
"value": "={{$env.CHATWOOT_API_TOKEN}}"
},
{
"name": "Content-Type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"content\": \"[automation] IA pausada \u2014 aguardando atendimento humano.\",\n \"message_type\": \"outgoing\",\n \"private\": true\n}"
},
"id": "cw-paused",
"name": "Chatwoot \u00b7 note (IA pausada)",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
2000,
320
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={ \"ok\": true }"
},
"id": "ok",
"name": "OK",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
2660,
200
]
}
],
"connections": {
"Webhook WhatsApp (Evolution)": {
"main": [
[
{
"node": "Normalize",
"type": "main",
"index": 0
}
]
]
},
"Normalize": {
"main": [
[
{
"node": "Ignorar pr\u00f3prias",
"type": "main",
"index": 0
}
]
]
},
"Ignorar pr\u00f3prias": {
"main": [
[
{
"node": "Chatwoot \u00b7 upsert contact",
"type": "main",
"index": 0
}
],
[]
]
},
"Chatwoot \u00b7 upsert contact": {
"main": [
[
{
"node": "Chatwoot \u00b7 open conversation",
"type": "main",
"index": 0
}
]
]
},
"Chatwoot \u00b7 open conversation": {
"main": [
[
{
"node": "Chatwoot \u00b7 push incoming",
"type": "main",
"index": 0
}
]
]
},
"Chatwoot \u00b7 push incoming": {
"main": [
[
{
"node": "Chatwoot \u00b7 fetch conversation",
"type": "main",
"index": 0
}
]
]
},
"Chatwoot \u00b7 fetch conversation": {
"main": [
[
{
"node": "AI handling?",
"type": "main",
"index": 0
}
]
]
},
"AI handling?": {
"main": [
[
{
"node": "Dify \u00b7 ask RAG",
"type": "main",
"index": 0
}
],
[
{
"node": "Chatwoot \u00b7 note (IA pausada)",
"type": "main",
"index": 0
}
]
]
},
"Dify \u00b7 ask RAG": {
"main": [
[
{
"node": "Evolution \u00b7 reply",
"type": "main",
"index": 0
}
]
]
},
"Evolution \u00b7 reply": {
"main": [
[
{
"node": "Chatwoot \u00b7 log AI reply",
"type": "main",
"index": 0
}
]
]
},
"Chatwoot \u00b7 log AI reply": {
"main": [
[
{
"node": "OK",
"type": "main",
"index": 0
}
]
]
},
"Chatwoot \u00b7 note (IA pausada)": {
"main": [
[
{
"node": "OK",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
}
}
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About this workflow
Host AI Concierge — WhatsApp → Dify → Chatwoot. Uses httpRequest. Webhook trigger; 13 nodes.
Source: https://github.com/cheffmuro/host-ai-concierge/blob/76e5d5070e56597462262f358221ca768fe2890a/n8n-workflows/whatsapp-rag-chatwoot.json — original creator credit. Request a take-down →
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