Human Handoff

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "name": "HUMAN_HANDOFF",
  "nodes": [
    {
      "parameters": {
        "workflowInputs": {
          "values": [
            {
              "name": "Customer"
            },
            {
              "name": "Human"
            },
            {
              "name": "Instance"
            },
            {
              "name": "Reason"
            }
          ]
        }
      },
      "id": "c055762a-8fe7-4141-a639-df2372f30060",
      "typeVersion": 1.1,
      "name": "Tool Activated",
      "type": "n8n-nodes-base.executeWorkflowTrigger",
      "position": [
        272,
        352
      ],
      "alwaysOutputData": false
    },
    {
      "parameters": {
        "operation": "set",
        "key": "=customer:{{ $json.Customer }}:mode",
        "value": "human"
      },
      "type": "n8n-nodes-base.redis",
      "typeVersion": 1,
      "position": [
        480,
        352
      ],
      "id": "67c1345d-9168-44c6-be71-a546b8c66817",
      "name": "Human Mode",
      "credentials": {
        "redis": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "resource": "messages-api",
        "instanceName": "={{ $json.Instance }}",
        "remoteJid": "={{ $('Tool Activated').item.json.Human }}",
        "messageText": "=O contato {{ $('Tool Activated').item.json.Customer }} foi transferido para o atendimento humano.\n\nMotivo: {{ $('Tool Activated').item.json.Reason }}",
        "options_message": {}
      },
      "type": "n8n-nodes-evolution-api.evolutionApi",
      "typeVersion": 1,
      "position": [
        688,
        352
      ],
      "id": "2c28b0dc-cce3-4370-a444-79e46428f062",
      "name": "Alert Human",
      "credentials": {
        "evolutionApi": {
          "name": "<your credential>"
        }
      }
    }
  ],
  "connections": {
    "Tool Activated": {
      "main": [
        [
          {
            "node": "Human Mode",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Human Mode": {
      "main": [
        [
          {
            "node": "Alert Human",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": false,
  "settings": {
    "executionOrder": "v1",
    "binaryMode": "separate",
    "availableInMCP": false
  },
  "versionId": "REPLACE_WITH_WORKFLOW_VERSION_ID",
  "meta": {
    "templateCredsSetupCompleted": false
  },
  "id": "REPLACE_WITH_WORKFLOW_ID",
  "tags": []
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• evolutionApi
• redis

About this workflow

HUMAN_HANDOFF. Uses executeWorkflowTrigger, redis, n8n-nodes-evolution-api. Event-driven trigger; 3 nodes.

Source: https://github.com/Guazzihub/Chatbot-AI-Assistant/blob/main/Workflows/Tools/HUMAN_HANDOFF.json — original creator credit. Request a take-down →

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