Lead Intake -> Gpt -> Zammad

The workflow JSON

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{
  "name": "Lead Intake -> GPT -> Zammad",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "lead-intake",
        "responseMode": "responseNode",
        "options": {
          "binaryData": true
        }
      },
      "id": "1",
      "name": "Webhook Lead Intake",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2.1,
      "position": [
        240,
        280
      ]
    },
    {
      "parameters": {
        "jsCode": "const body = $json.body || {};\nconst pick = (v) => (typeof v === 'string' ? v.trim() : '');\n\nconst lead = {\n  name: pick(body.name),\n  company: pick(body.company),\n  phone: pick(body.phone),\n  email: pick(body.email),\n  position: pick(body.position),\n  source: pick(body.source || '\u0412\u044b\u0441\u0442\u0430\u0432\u043a\u0430'),\n  comment: pick(body.comment),\n};\n\nif (!lead.name || !lead.company || !lead.phone || !lead.email || !lead.position || !lead.source || !lead.comment) {\n  throw new Error('Missing required lead fields');\n}\n\nreturn [{ json: { lead } }];"
      },
      "id": "2",
      "name": "Validate Required Fields",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        500,
        280
      ]
    },
    {
      "parameters": {
        "url": "={{$env.ZAMMAD_BASE_URL}}/api/v1/tickets",
        "method": "POST",
        "sendHeaders": true,
        "headerParameters": {
          "parameters": [
            {
              "name": "Authorization",
              "value": "=Token token={{$env.ZAMMAD_API_TOKEN}}"
            },
            {
              "name": "Content-Type",
              "value": "application/json"
            }
          ]
        },
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\n  \"title\": \"Lead: \" + $json.lead.company + \" / \" + $json.lead.name,\n  \"group\": $env.ZAMMAD_GROUP || \"managers\",\n  \"customer\": $json.lead.email || $env.ZAMMAD_FALLBACK_CUSTOMER_EMAIL,\n  \"article\": {\n    \"subject\": \"\u041d\u043e\u0432\u044b\u0439 \u043b\u0438\u0434 \u0441 \u0432\u044b\u0441\u0442\u0430\u0432\u043a\u0438\",\n    \"body\": \"\u0418\u043c\u044f: \" + $json.lead.name + \\\"\\n\u041a\u043e\u043c\u043f\u0430\u043d\u0438\u044f: \\\" + $json.lead.company + \\\"\\n\u0422\u0435\u043b\u0435\u0444\u043e\u043d: \\\" + $json.lead.phone + \\\"\\nEmail: \\\" + $json.lead.email + \\\"\\n\u0414\u043e\u043b\u0436\u043d\u043e\u0441\u0442\u044c: \\\" + $json.lead.position + \\\"\\n\u0418\u0441\u0442\u043e\u0447\u043d\u0438\u043a: \\\" + $json.lead.source + \\\"\\n\u041a\u043e\u043c\u043c\u0435\u043d\u0442\u0430\u0440\u0438\u0439: \\\" + $json.lead.comment,\n    \"type\": \"note\",\n    \"internal\": false\n  }\n}"
      },
      "id": "3",
      "name": "Create Zammad Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [
        760,
        280
      ]
    },
    {
      "parameters": {
        "respondWith": "json",
        "responseBody": "={\"ok\": true, \"ticket\": $json.id || null}"
      },
      "id": "4",
      "name": "Respond Success",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1.1,
      "position": [
        1020,
        280
      ]
    },
    {
      "parameters": {
        "respondWith": "json",
        "responseCode": 400,
        "responseBody": "={\"ok\": false, \"error\": \"Invalid payload or upstream failure\"}"
      },
      "id": "5",
      "name": "Respond Error",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1.1,
      "position": [
        760,
        420
      ]
    }
  ],
  "connections": {
    "Webhook Lead Intake": {
      "main": [
        [
          {
            "node": "Validate Required Fields",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Validate Required Fields": {
      "main": [
        [
          {
            "node": "Create Zammad Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Zammad Ticket": {
      "main": [
        [
          {
            "node": "Respond Success",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  },
  "active": true,
  "versionId": "1"
}

About this workflow

Lead Intake -> GPT -> Zammad. Uses httpRequest. Webhook trigger; 5 nodes.

Source: https://github.com/0079925/AI_cards/blob/eb44a4e6df9cd3a79c1d03ebdc8e10dd89e4edf4/workflows/lead_capture.json — original creator credit. Request a take-down →

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