Vansh Arora This workflow corresponds to n8n.io template #4508 — we link there as the canonical source.
This workflow follows the Agent → Airtable recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"meta": {
"templateCredsSetupCompleted": true
},
"nodes": [
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{
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"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
752,
1504
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "1c5ebf66-3f10-4ea2-ab31-aa3c5ec03e5b",
"name": "OpenAI Chat Model3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1216,
352
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "de38c9a8-f24f-4a83-aabe-be6e370e7f27",
"name": "Embeddings OpenAI",
"type": "@n8n/n8n-nodes-langchain.embeddingsOpenAi",
"position": [
928,
448
],
"parameters": {},
"typeVersion": 1.2
},
{
"id": "48cc5bde-975c-4697-8866-412c47c6befe",
"name": "Sticky Note12",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1424,
400
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"connections": {
"Gemini": {
"ai_embedding": [
[
{
"node": "PGVector",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Switch1": {
"main": [
[
{
"node": "Send message (Whatsapp)",
"type": "main",
"index": 0
}
],
[
{
"node": "Send message (facebook)",
"type": "main",
"index": 0
}
],
[
{
"node": "Send message (instagram)",
"type": "main",
"index": 0
}
],
[
{
"node": "Send message (embedded)",
"type": "main",
"index": 0
}
],
[
{
"node": "Send message (telegram)",
"type": "main",
"index": 0
}
]
]
},
"CRM Agent": {
"ai_tool": [
[
{
"node": "Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Get Audio": {
"main": [
[
{
"node": "Download Audio",
"type": "main",
"index": 0
}
]
]
},
"Get Audio1": {
"main": [
[
{
"node": "Transcribe1",
"type": "main",
"index": 0
}
]
]
},
"Get Events": {
"ai_tool": [
[
{
"node": "Calendar Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Transcribe": {
"main": [
[
{
"node": "Set Message2",
"type": "main",
"index": 0
}
]
]
},
"get_schema": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"If not echo": {
"main": [
[
{
"node": "Set Message5",
"type": "main",
"index": 0
},
{
"node": "Facebook Typing Effect",
"type": "main",
"index": 0
}
]
]
},
"Sales Agent": {
"main": [
[
{
"node": "Switch1",
"type": "main",
"index": 0
}
]
]
},
"Set Message": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Transcribe1": {
"main": [
[
{
"node": "Set Message1",
"type": "main",
"index": 0
}
]
]
},
"Delete Event": {
"ai_tool": [
[
{
"node": "Calendar Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"If not echo1": {
"main": [
[
{
"node": "Set Message4",
"type": "main",
"index": 0
}
]
]
},
"Set Message1": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Set Message2": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Set Message3": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Set Message4": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Set Message5": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Set Message6": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Update Event": {
"ai_tool": [
[
{
"node": "Calendar Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"list_records": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"CRM Assistant": {
"main": [
[
{
"node": "Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Try Again",
"type": "main",
"index": 0
}
]
]
},
"Download file": {
"main": [
[
{
"node": "PGVector",
"type": "main",
"index": 0
}
]
]
},
"Get Lead Info": {
"main": [
[
{
"node": "Route Messages",
"type": "main",
"index": 0
}
]
]
},
"Route Message": {
"main": [
[
{
"node": "Set Message",
"type": "main",
"index": 0
}
],
[
{
"node": "Get Audio1",
"type": "main",
"index": 0
}
],
[
{
"node": "Reply to user",
"type": "main",
"index": 0
}
]
]
},
"Calendar Agent": {
"main": [
[
{
"node": "Success",
"type": "main",
"index": 0
}
],
[
{
"node": "Try Again1",
"type": "main",
"index": 0
}
]
]
},
"Download Audio": {
"main": [
[
{
"node": "Transcribe",
"type": "main",
"index": 0
}
]
]
},
"Route Messages": {
"main": [
[
{
"node": "Get Audio",
"type": "main",
"index": 0
}
],
[
{
"node": "Set Message3",
"type": "main",
"index": 0
}
],
[
{
"node": "Reply To User1",
"type": "main",
"index": 0
}
]
]
},
"create_contact": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"update_contact": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"Vector Database": {
"ai_vectorStore": [
[
{
"node": "Company Database",
"type": "ai_vectorStore",
"index": 0
}
]
]
},
"Company Database": {
"ai_tool": [
[
{
"node": "Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Facebook Trigger": {
"main": [
[
{
"node": "Respond to Webhook - facebook post",
"type": "main",
"index": 0
}
],
[
{
"node": "Respond to Webhook - facebook get",
"type": "main",
"index": 0
}
]
]
},
"Telegram Trigger": {
"main": [
[
{
"node": "Route Message",
"type": "main",
"index": 0
}
]
]
},
"WhatsApp Trigger": {
"main": [
[
{
"node": "Get Lead Info",
"type": "main",
"index": 0
}
]
]
},
"Embeddings OpenAI": {
"ai_embedding": [
[
{
"node": "Vector Database",
"type": "ai_embedding",
"index": 0
}
]
]
},
"Instagram Trigger": {
"main": [
[
{
"node": "Respond to Webhook - instagram post",
"type": "main",
"index": 0
}
],
[
{
"node": "Respond to Webhook - instagram get",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "Sales Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Consultation Agent": {
"ai_tool": [
[
{
"node": "Sales Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "CRM Assistant",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "Calendar Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model3": {
"ai_languageModel": [
[
{
"node": "Company Database",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"create_opportunity": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"update_opportunity": {
"ai_tool": [
[
{
"node": "CRM Assistant",
"type": "ai_tool",
"index": 0
}
]
]
},
"Default Data Loader": {
"ai_document": [
[
{
"node": "PGVector",
"type": "ai_document",
"index": 0
}
]
]
},
"Postgres Chat Memory": {
"ai_memory": [
[
{
"node": "Sales Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"Update Agent Details": {
"main": [
[
{
"node": "Sales Agent",
"type": "main",
"index": 0
}
]
]
},
"Window Buffer Memory": {
"ai_memory": [
[
{
"node": "CRM Assistant",
"type": "ai_memory",
"index": 0
}
]
]
},
"No Operation, do nothing": {
"main": [
[
{
"node": "Update Agent Details",
"type": "main",
"index": 0
}
]
]
},
"Create Event with Attendee": {
"ai_tool": [
[
{
"node": "Calendar Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "Set Message6",
"type": "main",
"index": 0
}
]
]
},
"When Executed by Another Workflow": {
"main": [
[
{
"node": "CRM Assistant",
"type": "main",
"index": 0
}
]
]
},
"Respond to Webhook - facebook post": {
"main": [
[
{
"node": "If not echo",
"type": "main",
"index": 0
}
]
]
},
"Respond to Webhook - instagram post": {
"main": [
[
{
"node": "If not echo1",
"type": "main",
"index": 0
}
]
]
},
"When clicking \u2018Execute workflow\u2019": {
"main": [
[
{
"node": "Download file",
"type": "main",
"index": 0
}
]
]
}
}
}
Pro
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How this works
This workflow acts as a round-the-clock sales agent that handles incoming enquiries from WhatsApp, Instagram, Facebook, Telegram and your website. It transcribes voice messages, pulls relevant details from a knowledge base and then books appointments or logs activity directly in Airtable. The core step is the Sales Agent node, which decides the next action and calls specialised sub-workflows for CRM updates or calendar booking.
Use this when you need consistent follow-up across multiple channels without hiring extra staff. It is less suitable for very high-volume sales teams that already run dedicated CRM automation or for businesses that require human approval on every appointment. Common variations swap Airtable for another CRM or add extra sub-workflows for payment collection.
About this workflow
This workflow acts as a 24/7 sales agent, engaging leads across WhatsApp, Instagram, Facebook, Telegram, and your website. It intelligently transcribes audio messages, answers questions using a knowledge base, and uses modular sub-workflows to manage your CRM in Airtable and…
Source: https://n8n.io/workflows/4508/ — original creator credit. Request a take-down →
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