Maxim Dudnik This workflow corresponds to n8n.io template #15019 — we link there as the canonical source.
The workflow JSON
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{
"meta": {
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "d7294494-3464-4ee4-a5bc-e262c2fa395e",
"name": "Workflow Overview",
"type": "n8n-nodes-base.stickyNote",
"position": [
2064,
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],
"parameters": {
"color": 3,
"width": 460,
"height": 428,
"content": "## Missed Call \u2192 SMS Recovery + Re-engagement\n\n**How it works:**\n1. Triggered by `call.missed` event from Aloware webhook\n2. Extracts caller data (phone, name, contact ID)\n3. Sends immediate \"sorry we missed you\" SMS\n4. Waits 2 hours\n5. Looks up contact to check if they replied\n6. No reply \u2192 sends follow-up SMS + enrolls in re-engagement sequence\n7. Already replied \u2192 no further action\n\n**Setup:**\n- Set n8n Variables: `ALOWARE_API_TOKEN`, `ALOWARE_LINE_PHONE`, `ALOWARE_REENGAGEMENT_SEQUENCE_ID`, `COMPANY_NAME`\n- In Aloware Admin \u2192 Webhooks, add `call.missed` event pointing to this webhook URL"
},
"typeVersion": 1
},
{
"id": "e782da3a-3d75-466f-87c9-43c5ec250e5a",
"name": "Instant Recovery",
"type": "n8n-nodes-base.stickyNote",
"position": [
2640,
-1360
],
"parameters": {
"color": 5,
"width": 676,
"height": 324,
"content": "### \u26a1 Instant SMS Recovery"
},
"typeVersion": 1
},
{
"id": "19d2a722-c2ea-4ab3-a83b-4dcea1928268",
"name": "2h Follow-up Check",
"type": "n8n-nodes-base.stickyNote",
"position": [
3328,
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],
"parameters": {
"color": 4,
"width": 644,
"height": 324,
"content": "### \u23f0 Wait & Check Response"
},
"typeVersion": 1
},
{
"id": "3d864366-835d-486f-9132-599db655d825",
"name": "Re-engagement",
"type": "n8n-nodes-base.stickyNote",
"position": [
4000,
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],
"parameters": {
"color": 6,
"width": 480,
"height": 420,
"content": "### \ud83d\udd04 Follow-up & Re-engage"
},
"typeVersion": 1
},
{
"id": "f5c5c48f-e199-4822-91e9-6b7bb1c85245",
"name": "Aloware: Missed Call Event",
"type": "n8n-nodes-base.webhook",
"position": [
2704,
-1248
],
"parameters": {
"path": "aloware-missed-call",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "b4a761c4-fcf6-4597-b945-d385f943712f",
"name": "Extract Caller Data",
"type": "n8n-nodes-base.set",
"position": [
2928,
-1248
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a001",
"name": "callerPhone",
"type": "string",
"value": "={{ $json.body?.from || $json.from || $json.caller_id || $json.contact_phone || $json.phone || '' }}"
},
{
"id": "a002",
"name": "callerName",
"type": "string",
"value": "={{ $json.body?.contact_name || $json.contact_name || $json.caller_name || 'there' }}"
},
{
"id": "a003",
"name": "contactId",
"type": "string",
"value": "={{ $json.body?.contact_id || $json.contact_id || '' }}"
},
{
"id": "a004",
"name": "missedAt",
"type": "string",
"value": "={{ $json.body?.created_at || $json.created_at || $now.toISO() }}"
},
{
"id": "a005",
"name": "lineName",
"type": "string",
"value": "={{ $json.body?.line_name || $json.line_name || $vars.COMPANY_NAME || 'us' }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "c550dec6-b9a0-4d29-9bd5-d872b308be6a",
"name": "Aloware: Send Missed-Call SMS",
"type": "n8n-nodes-base.httpRequest",
"position": [
3152,
-1248
],
"parameters": {
"url": "https://app.aloware.com/api/v1/webhook/sms-gateway/send",
"method": "POST",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "api_token",
"value": "={{ $vars.ALOWARE_API_TOKEN }}"
},
{
"name": "from",
"value": "={{ $vars.ALOWARE_LINE_PHONE }}"
},
{
"name": "to",
"value": "={{ $json.callerPhone }}"
},
{
"name": "message",
"value": "=Hi {{ $json.callerName }}, sorry we missed your call! We'd love to connect. Reply YES to schedule a callback, or call us back anytime at {{ $vars.ALOWARE_LINE_PHONE }}. \u2014 {{ $json.lineName }}"
}
]
}
},
"typeVersion": 4.2
},
{
"id": "ab1e2e83-3421-4da1-baa4-db1a1b4e307a",
"name": "Wait 2 Hours",
"type": "n8n-nodes-base.wait",
"position": [
3360,
-1248
],
"parameters": {
"unit": "hours",
"amount": 2
},
"typeVersion": 1.1
},
{
"id": "93e0e984-2ef4-4564-b53f-ed4cc248119e",
"name": "Aloware: Lookup Contact Status",
"type": "n8n-nodes-base.httpRequest",
"position": [
3584,
-1248
],
"parameters": {
"url": "=https://app.aloware.com/api/v1/webhook/contact/phone-number?api_token={{ $vars.ALOWARE_API_TOKEN }}&phone_number={{ $('Extract Caller Data').item.json.callerPhone }}",
"options": {}
},
"typeVersion": 4.2
},
{
"id": "c81cfda9-0556-4186-8d2b-967c697c3745",
"name": "Did Contact Reply?",
"type": "n8n-nodes-base.if",
"position": [
3808,
-1248
],
"parameters": {
"options": {},
"conditions": {
"options": {
"leftValue": "",
"caseSensitive": false,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "cond_001",
"operator": {
"type": "string",
"operation": "after"
},
"leftValue": "={{ $json.data?.last_communication_at || $json.last_sms_at || '' }}",
"rightValue": "={{ $('Extract Caller Data').item.json.missedAt }}"
}
]
}
},
"typeVersion": 2
},
{
"id": "79eaba9a-5db8-4a2c-8297-52eaefb2c375",
"name": "Already Engaged \u2014 No Action",
"type": "n8n-nodes-base.noOp",
"position": [
4176,
-1392
],
"parameters": {},
"typeVersion": 1
},
{
"id": "5324770c-c5e4-4617-aedf-407d97ddb6c7",
"name": "Aloware: Send Follow-up SMS",
"type": "n8n-nodes-base.httpRequest",
"position": [
4080,
-1216
],
"parameters": {
"url": "https://app.aloware.com/api/v1/webhook/sms-gateway/send",
"method": "POST",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "api_token",
"value": "={{ $vars.ALOWARE_API_TOKEN }}"
},
{
"name": "from",
"value": "={{ $vars.ALOWARE_LINE_PHONE }}"
},
{
"name": "to",
"value": "={{ $('Extract Caller Data').item.json.callerPhone }}"
},
{
"name": "message",
"value": "=Hey {{ $('Extract Caller Data').item.json.callerName }}, just wanted to follow up \u2014 we still haven't connected! Is there a better time to reach you? Reply with a time or call {{ $vars.ALOWARE_LINE_PHONE }} anytime."
}
]
}
},
"typeVersion": 4.2
},
{
"id": "53c9391a-a880-402a-8da4-1f6dde5083df",
"name": "Aloware: Enroll in Re-engagement Sequence",
"type": "n8n-nodes-base.httpRequest",
"position": [
4288,
-1216
],
"parameters": {
"url": "https://app.aloware.com/api/v1/webhook/sequence-enroll",
"method": "POST",
"options": {},
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "api_token",
"value": "={{ $vars.ALOWARE_API_TOKEN }}"
},
{
"name": "sequence_id",
"value": "={{ $vars.ALOWARE_REENGAGEMENT_SEQUENCE_ID }}"
},
{
"name": "phone_number",
"value": "={{ $('Extract Caller Data').item.json.callerPhone }}"
},
{
"name": "source",
"value": "n8n-missed-call-recovery"
},
{
"name": "force_enroll",
"value": "=false"
}
]
}
},
"typeVersion": 4.2
}
],
"connections": {
"Wait 2 Hours": {
"main": [
[
{
"node": "Aloware: Lookup Contact Status",
"type": "main",
"index": 0
}
]
]
},
"Did Contact Reply?": {
"main": [
[
{
"node": "Already Engaged \u2014 No Action",
"type": "main",
"index": 0
}
],
[
{
"node": "Aloware: Send Follow-up SMS",
"type": "main",
"index": 0
}
]
]
},
"Extract Caller Data": {
"main": [
[
{
"node": "Aloware: Send Missed-Call SMS",
"type": "main",
"index": 0
}
]
]
},
"Aloware: Missed Call Event": {
"main": [
[
{
"node": "Extract Caller Data",
"type": "main",
"index": 0
}
]
]
},
"Aloware: Send Follow-up SMS": {
"main": [
[
{
"node": "Aloware: Enroll in Re-engagement Sequence",
"type": "main",
"index": 0
}
]
]
},
"Aloware: Send Missed-Call SMS": {
"main": [
[
{
"node": "Wait 2 Hours",
"type": "main",
"index": 0
}
]
]
},
"Aloware: Lookup Contact Status": {
"main": [
[
{
"node": "Did Contact Reply?",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
Never lose a prospect to a missed call again. This workflow sends an automatic "sorry we missed you" SMS within seconds, follows up 2 hours later if there's no reply, and enrolls unresponsive contacts into a re-engagement sequence. Missed calls are one of the biggest silent…
Source: https://n8n.io/workflows/15019/ — original creator credit. Request a take-down →
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