The workflow JSON
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{
"name": "Retell AI to GoHighLevel CRM - 48h Sprint Blueprint",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "retell-ghl-call-outcome",
"responseMode": "responseNode",
"options": {}
},
"id": "retell-webhook",
"name": "Retell Call Outcome Webhook",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
-900,
0
]
},
{
"parameters": {
"jsCode": "const body = $json.body || $json;\nconst caller = body.caller || body.customer || {};\nconst booking = body.booking || {};\nconst callId = body.call_id || body.callId || body.id || body.event_id;\nconst phone = caller.phone || body.phone || body.from_number || '';\nconst email = caller.email || body.email || '';\nconst outcome = String(body.outcome || body.call_outcome || body.status || 'needs_review').toLowerCase();\nconst requestedTime = booking.requested_time || body.requested_time || body.appointment_time || '';\nconst confidence = Number(body.confidence || body.outcome_confidence || 0);\nconst normalized = {\n idempotency_key: callId ? `retell:${callId}` : `retell:missing:${Date.now()}`,\n call_id: callId || null,\n outcome,\n confidence,\n contact: {\n name: caller.name || body.name || 'Unknown caller',\n phone,\n email\n },\n booking: {\n requested_time: requestedTime,\n service: booking.service || body.service || 'consultation'\n },\n summary: body.transcript_summary || body.summary || body.transcript || '',\n raw: body\n};\nnormalized.has_identity = Boolean(phone || email);\nnormalized.has_booking_time = Boolean(requestedTime);\nnormalized.route = !normalized.has_identity ? 'review_missing_identity'\n : outcome.includes('book') && normalized.has_booking_time ? 'booked'\n : outcome.includes('reschedule') ? 'reschedule'\n : outcome.includes('handoff') || outcome.includes('human') ? 'human_handoff'\n : outcome.includes('qualified') ? 'qualified_no_booking'\n : 'needs_review';\nreturn [{ json: normalized }];"
},
"id": "normalize-retell-event",
"name": "Normalize Retell Event",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-660,
0
]
},
{
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict"
},
"conditions": [
{
"leftValue": "={{ $json.route }}",
"rightValue": "booked",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "booked"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict"
},
"conditions": [
{
"leftValue": "={{ $json.route }}",
"rightValue": "reschedule",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "reschedule"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict"
},
"conditions": [
{
"leftValue": "={{ $json.route }}",
"rightValue": "human_handoff",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "human_handoff"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict"
},
"conditions": [
{
"leftValue": "={{ $json.route }}",
"rightValue": "qualified_no_booking",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "qualified_no_booking"
}
]
},
"options": {
"fallbackOutput": "extra"
}
},
"id": "route-outcome",
"name": "Route Call Outcome",
"type": "n8n-nodes-base.switch",
"typeVersion": 3,
"position": [
-420,
0
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/contacts/upsert",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"locationId\": \"{{GHL_LOCATION_ID}}\",\n \"name\": $json.contact.name,\n \"phone\": $json.contact.phone,\n \"email\": $json.contact.email,\n \"tags\": [\"retell\", \"voice-ai\", $json.route],\n \"customFields\": [\n {\"key\": \"retell_call_id\", \"field_value\": $json.call_id},\n {\"key\": \"retell_summary\", \"field_value\": $json.summary}\n ]\n}"
},
"id": "booked-upsert-contact",
"name": "Booked - Upsert GHL Contact",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
-140,
-300
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/opportunities/",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"locationId\": \"{{GHL_LOCATION_ID}}\",\n \"pipelineId\": \"{{GHL_PIPELINE_ID}}\",\n \"pipelineStageId\": \"{{GHL_BOOKED_STAGE_ID}}\",\n \"name\": `Retell booked call - ${$json.contact.name}`,\n \"status\": \"open\",\n \"source\": \"Retell AI\"\n}"
},
"id": "booked-create-opportunity",
"name": "Booked - Create Opportunity",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
120,
-300
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/calendars/events/appointments",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"calendarId\": \"{{GHL_CALENDAR_ID}}\",\n \"locationId\": \"{{GHL_LOCATION_ID}}\",\n \"title\": `Retell booking - ${$json.contact.name}`,\n \"startTime\": $json.booking.requested_time,\n \"appointmentStatus\": \"confirmed\",\n \"notes\": $json.summary\n}"
},
"id": "booked-create-appointment",
"name": "Booked - Create Appointment",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
380,
-300
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/contacts/upsert",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"locationId\": \"{{GHL_LOCATION_ID}}\",\n \"name\": $json.contact.name,\n \"phone\": $json.contact.phone,\n \"email\": $json.contact.email,\n \"tags\": [\"retell\", \"voice-ai\", \"human-handoff\"],\n \"customFields\": [\n {\"key\": \"retell_call_id\", \"field_value\": $json.call_id},\n {\"key\": \"retell_summary\", \"field_value\": $json.summary}\n ]\n}"
},
"id": "handoff-upsert-contact",
"name": "Handoff - Upsert GHL Contact",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
-140,
0
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/contacts/{{CONTACT_ID_FROM_PREVIOUS_STEP}}/tasks",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"title\": \"Retell call needs human follow-up\",\n \"body\": $json.summary,\n \"dueDate\": new Date(Date.now() + 30 * 60 * 1000).toISOString(),\n \"assignedTo\": \"{{GHL_DEFAULT_USER_ID}}\"\n}"
},
"id": "handoff-create-task",
"name": "Handoff - Create Task",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
120,
0
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/contacts/upsert",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"locationId\": \"{{GHL_LOCATION_ID}}\",\n \"name\": $json.contact.name,\n \"phone\": $json.contact.phone,\n \"email\": $json.contact.email,\n \"tags\": [\"retell\", \"voice-ai\", \"reschedule-requested\"],\n \"customFields\": [\n {\"key\": \"retell_call_id\", \"field_value\": $json.call_id},\n {\"key\": \"requested_reschedule_time\", \"field_value\": $json.booking.requested_time}\n ]\n}"
},
"id": "reschedule-upsert-contact",
"name": "Reschedule - Upsert Contact",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
-140,
300
]
},
{
"parameters": {
"method": "POST",
"url": "https://services.leadconnectorhq.com/contacts/{{CONTACT_ID_FROM_PREVIOUS_STEP}}/tasks",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "Authorization",
"value": "Bearer {{GHL_API_TOKEN}}"
},
{
"name": "Version",
"value": "2021-07-28"
}
]
},
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"title\": \"Confirm Retell reschedule request\",\n \"body\": `Requested time: ${$json.booking.requested_time}\\n\\n${$json.summary}`,\n \"assignedTo\": \"{{GHL_DEFAULT_USER_ID}}\"\n}"
},
"id": "reschedule-create-task",
"name": "Reschedule - Create Task",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
120,
300
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n status: 'review_required',\n reason: $json.route,\n idempotency_key: $json.idempotency_key,\n call_id: $json.call_id,\n missing_identity: !$json.has_identity,\n missing_booking_time: !$json.has_booking_time,\n summary: $json.summary\n}}];"
},
"id": "review-payload",
"name": "Review Payload",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-140,
560
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={\n \"ok\": true,\n \"workflow\": \"retell-ghl-call-outcome\",\n \"route\": $json.route || $json.status,\n \"idempotency_key\": $json.idempotency_key\n}"
},
"id": "respond-success",
"name": "Respond To Retell",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
680,
0
]
}
],
"connections": {
"Retell Call Outcome Webhook": {
"main": [
[
{
"node": "Normalize Retell Event",
"type": "main",
"index": 0
}
]
]
},
"Normalize Retell Event": {
"main": [
[
{
"node": "Route Call Outcome",
"type": "main",
"index": 0
}
]
]
},
"Route Call Outcome": {
"main": [
[
{
"node": "Booked - Upsert GHL Contact",
"type": "main",
"index": 0
}
],
[
{
"node": "Reschedule - Upsert Contact",
"type": "main",
"index": 0
}
],
[
{
"node": "Handoff - Upsert GHL Contact",
"type": "main",
"index": 0
}
],
[
{
"node": "Handoff - Upsert GHL Contact",
"type": "main",
"index": 0
}
],
[
{
"node": "Review Payload",
"type": "main",
"index": 0
}
]
]
},
"Booked - Upsert GHL Contact": {
"main": [
[
{
"node": "Booked - Create Opportunity",
"type": "main",
"index": 0
}
]
]
},
"Booked - Create Opportunity": {
"main": [
[
{
"node": "Booked - Create Appointment",
"type": "main",
"index": 0
}
]
]
},
"Booked - Create Appointment": {
"main": [
[
{
"node": "Respond To Retell",
"type": "main",
"index": 0
}
]
]
},
"Handoff - Upsert GHL Contact": {
"main": [
[
{
"node": "Handoff - Create Task",
"type": "main",
"index": 0
}
]
]
},
"Handoff - Create Task": {
"main": [
[
{
"node": "Respond To Retell",
"type": "main",
"index": 0
}
]
]
},
"Reschedule - Upsert Contact": {
"main": [
[
{
"node": "Reschedule - Create Task",
"type": "main",
"index": 0
}
]
]
},
"Reschedule - Create Task": {
"main": [
[
{
"node": "Respond To Retell",
"type": "main",
"index": 0
}
]
]
},
"Review Payload": {
"main": [
[
{
"node": "Respond To Retell",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1",
"saveManualExecutions": true
},
"staticData": null
}
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About this workflow
Retell AI to GoHighLevel CRM - 48h Sprint Blueprint. Uses httpRequest. Webhook trigger; 12 nodes.
Source: https://github.com/sravan27/money-27-proof/blob/master/proof/retell_ghl_n8n_blueprint.json — original creator credit. Request a take-down →
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