Sirhexalot This workflow corresponds to n8n.io template #2587 — we link there as the canonical source.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "KKCfXEpBjjhp1LC8",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Entra User to Zammad User Sync",
"tags": [],
"nodes": [
{
"id": "0007443e-b0d4-4f98-a613-3ec7c2842aa3",
"name": "When clicking \u2018Test workflow\u2019",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-2140,
140
],
"parameters": {},
"typeVersion": 1
},
{
"id": "2b285a4f-7e39-411b-88b9-cb55c5cf62e3",
"name": "Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1700,
380
],
"parameters": {
"width": 1635.910561370123,
"height": 329.7269624573379,
"content": "## Select Entra Users in a named Entra Group that should be synced to Zammad\n\n\n\n"
},
"typeVersion": 1
},
{
"id": "929e529e-a4a3-4663-b9dc-e2300a860fed",
"name": "Get Groups from Entra",
"type": "n8n-nodes-base.httpRequest",
"position": [
-1660,
480
],
"parameters": {
"url": "https://graph.microsoft.com/v1.0/groups",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "microsoftOAuth2Api"
},
"credentials": {
"microsoftOAuth2Api": {
"name": "<your credential>"
},
"microsoftGraphSecurityOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.2
},
{
"id": "3390b2ed-6070-429c-bc1a-f0ab324117c7",
"name": "Remove outer Array",
"type": "n8n-nodes-base.splitOut",
"position": [
-1400,
480
],
"parameters": {
"options": {},
"fieldToSplitOut": "value"
},
"typeVersion": 1
},
{
"id": "b0e9531a-7fc0-4de0-8ec5-4be476b18a26",
"name": "Select Entra Zammad default Group",
"type": "n8n-nodes-base.if",
"notes": "Please enter the Entra group name of users to be synchronized.",
"position": [
-1120,
480
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2dbb2484-2424-4095-a5a2-76ab4e3aaae8",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.displayName }}",
"rightValue": "ENTRA"
}
]
}
},
"notesInFlow": true,
"typeVersion": 2.2
},
{
"id": "1be2a745-aea3-46ec-ab84-be2e39358b95",
"name": "Remove outer Array from Entra User",
"type": "n8n-nodes-base.splitOut",
"position": [
-700,
460
],
"parameters": {
"options": {},
"fieldToSplitOut": "value"
},
"typeVersion": 1
},
{
"id": "3b1fc962-7546-4bad-b637-e018649a0652",
"name": "Zammad Univeral User Object",
"type": "n8n-nodes-base.set",
"position": [
-240,
440
],
"parameters": {
"values": {
"number": [
{
"name": "entra_key",
"value": "={{ $json.id }}"
}
],
"string": [
{
"name": "email",
"value": "={{ $json.userPrincipalName }}"
},
{
"name": "lastname",
"value": "={{ $json.surname }}"
},
{
"name": "firstname",
"value": "={{ $json.givenName }}"
},
{
"name": "mobile",
"value": "={{ $json.mobilePhone }}"
},
{
"name": "phone",
"value": "={{ $json.businessPhones[0] }}"
},
{},
{}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "9e36e6a9-cf56-4548-a1af-b1e33dbc61dd",
"name": "Get Zammad Users",
"type": "n8n-nodes-base.zammad",
"position": [
-1020,
140
],
"parameters": {
"filters": {},
"operation": "getAll",
"returnAll": true
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "c9a342b1-b5f2-4d31-9737-15f145dc7318",
"name": "Merge",
"type": "n8n-nodes-base.merge",
"position": [
240,
140
],
"parameters": {
"mode": "combine",
"options": {},
"fieldsToMatchString": "email"
},
"typeVersion": 3
},
{
"id": "a04ebfea-e5fe-4903-841a-8ef29d75ff1a",
"name": "Get Members of the default group",
"type": "n8n-nodes-base.httpRequest",
"position": [
-880,
460
],
"parameters": {
"url": "=https://graph.microsoft.com/v1.0/groups/{{ $json.id }}/members ",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "microsoftOAuth2Api"
},
"credentials": {
"microsoftOAuth2Api": {
"name": "<your credential>"
},
"microsoftGraphSecurityOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.2
},
{
"id": "2e68992e-3080-41fd-9aae-c44dc60dc3b0",
"name": "Find new Zammad Users",
"type": "n8n-nodes-base.compareDatasets",
"position": [
240,
460
],
"parameters": {
"options": {},
"mergeByFields": {
"values": [
{
"field1": "email",
"field2": "email"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "86dc2c72-d54a-40a9-a64b-fc0bde9a2387",
"name": "Update Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
560,
140
],
"parameters": {
"id": "={{ $json.id }}",
"operation": "update",
"updateFields": {
"phone": "={{ $json.phone }}",
"mobile": "={{ $json.mobile }}",
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
},
{
"name": "entra_object_type",
"value": "user"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "bc883c6d-ec53-4854-824a-bd76b28077d2",
"name": "Create Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
580,
540
],
"parameters": {
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"additionalFields": {
"email": "={{ $json.email }}",
"phone": "={{ $json.phone }}",
"mobile": "={{ $json.mobile }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
},
{
"name": "entra_object_type",
"value": "user"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "3b57e278-e755-407c-b261-7fe76ce82bb5",
"name": "Deactivate Zammad User",
"type": "n8n-nodes-base.zammad",
"position": [
600,
840
],
"parameters": {
"id": "={{ $json.id }}",
"operation": "update",
"updateFields": {
"phone": "={{ $json.phone }}",
"active": false,
"mobile": "={{ $json.mobile }}",
"lastname": "={{ $json.lastname }}",
"firstname": "={{ $json.firstname }}",
"customFieldsUi": {
"customFieldPairs": [
{
"name": "entra_key",
"value": "={{ $json.entra_key }}"
}
]
}
}
},
"credentials": {
"zammadTokenAuthApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "cdaf8b51-9b4c-4ad0-b8f0-c6921849ed4c",
"name": "Find removed Users",
"type": "n8n-nodes-base.compareDatasets",
"position": [
240,
880
],
"parameters": {
"options": {},
"resolve": "preferInput1",
"mergeByFields": {
"values": [
{
"field1": "entra_key",
"field2": "entra_key"
}
]
}
},
"typeVersion": 2.3
},
{
"id": "9b37b75e-d694-441e-b5a5-8abeccbf4ed7",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
-500,
460
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "15da9b4f-46fa-4e9b-bd33-40ae79b88cd5",
"operator": {
"type": "object",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "13ac19a6-6689-4e75-86d4-02ec1c0c64cd",
"name": "Select only active Users and entra_obect_type=\"user\"",
"type": "n8n-nodes-base.if",
"position": [
-220,
140
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "1c9ca19d-18e3-470e-84cd-593794613c59",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.entra_object_type }}",
"rightValue": "user"
},
{
"id": "9187eea8-48ec-4488-9bc9-45235ff88114",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
},
"leftValue": "={{ $json.active }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "b726c830-9d26-4289-8f66-485850762df7",
"connections": {
"If": {
"main": [
[
{
"node": "Zammad Univeral User Object",
"type": "main",
"index": 0
}
]
]
},
"Merge": {
"main": [
[
{
"node": "Update Zammad User",
"type": "main",
"index": 0
}
]
]
},
"Get Zammad Users": {
"main": [
[
{
"node": "Select only active Users and entra_obect_type=\"user\"",
"type": "main",
"index": 0
}
]
]
},
"Find removed Users": {
"main": [
[
{
"node": "Deactivate Zammad User",
"type": "main",
"index": 0
}
],
[],
[]
]
},
"Remove outer Array": {
"main": [
[
{
"node": "Select Entra Zammad default Group",
"type": "main",
"index": 0
}
]
]
},
"Find new Zammad Users": {
"main": [
[],
[],
[],
[
{
"node": "Create Zammad User",
"type": "main",
"index": 0
}
]
]
},
"Get Groups from Entra": {
"main": [
[
{
"node": "Remove outer Array",
"type": "main",
"index": 0
}
]
]
},
"Zammad Univeral User Object": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 1
},
{
"node": "Find new Zammad Users",
"type": "main",
"index": 1
},
{
"node": "Find removed Users",
"type": "main",
"index": 1
}
]
]
},
"Get Members of the default group": {
"main": [
[
{
"node": "Remove outer Array from Entra User",
"type": "main",
"index": 0
}
]
]
},
"Select Entra Zammad default Group": {
"main": [
[
{
"node": "Get Members of the default group",
"type": "main",
"index": 0
}
]
]
},
"When clicking \u2018Test workflow\u2019": {
"main": [
[
{
"node": "Get Zammad Users",
"type": "main",
"index": 0
},
{
"node": "Get Groups from Entra",
"type": "main",
"index": 0
}
]
]
},
"Remove outer Array from Entra User": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Select only active Users and entra_obect_type=\"user\"": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
},
{
"node": "Find new Zammad Users",
"type": "main",
"index": 0
},
{
"node": "Find removed Users",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
microsoftGraphSecurityOAuth2ApimicrosoftOAuth2ApizammadTokenAuthApi
Pro
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About this workflow
This workflow facilitates seamless synchronization between Entra (Microsoft Azure AD) and Zammad. It automates the following processes: Fetch Entra Group Members: Retrieves users from a designated Entra group. These users are candidates for synchronization. Create Universal User…
Source: https://n8n.io/workflows/2587/ — original creator credit. Request a take-down →
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