Sync Shopify Orders with Zendesk Tickets

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "nodes": [
    {
      "id": "1b1fd43f-5acb-45e7-bd98-e4774754cdfe",
      "name": "On order updated",
      "type": "n8n-nodes-base.shopifyTrigger",
      "position": [
        180,
        520
      ],
      "parameters": {
        "topic": "orders/updated"
      },
      "credentials": {
        "shopifyApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "d96cde15-f810-4302-aa45-554f6675b505",
      "name": "Order exists in Zendesk",
      "type": "n8n-nodes-base.if",
      "position": [
        1220,
        540
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"ZendeskTicketId\"] }}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "62c09ef2-55c8-4269-9869-c15e8a955169",
      "name": "NoOp",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1500,
        460
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "68f867c3-842c-478a-8afd-c7299e12b98d",
      "name": "Find if order already has a ticket in Zendesk",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        480,
        660
      ],
      "parameters": {
        "options": {
          "query": "external_id:1027",
          "status": "open"
        },
        "operation": "getAll"
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1,
      "alwaysOutputData": true
    },
    {
      "id": "01d4acba-8641-43e8-b333-e4494a2594d1",
      "name": "Keep only ticket Id",
      "type": "n8n-nodes-base.set",
      "position": [
        720,
        660
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "external_Id",
              "value": "={{ $json[\"external_id\"] }}"
            },
            {
              "name": "ZendeskTicketId",
              "value": "={{ $json[\"id\"] }}"
            }
          ]
        },
        "options": {},
        "keepOnlySet": true
      },
      "typeVersion": 1
    },
    {
      "id": "63099ec6-7ae5-4d88-881b-a6a8ae3a64b8",
      "name": "Add ticket info to order data",
      "type": "n8n-nodes-base.merge",
      "position": [
        960,
        540
      ],
      "parameters": {
        "mode": "mergeByKey",
        "propertyName1": "order_number",
        "propertyName2": "external_Id"
      },
      "typeVersion": 1
    },
    {
      "id": "79bf059e-d3b9-4323-88e5-7887deae74f7",
      "name": "Create new ticket for new orders",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        1500,
        640
      ],
      "parameters": {
        "description": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)\n\nOrder:\nCustomer: {{$json[\"customer\"][\"first_name\"]}} {{$json[\"customer\"][\"last_name\"]}} \nemail: {{$json[\"customer\"][\"email\"]}}\nStatus: New order",
        "additionalFields": {
          "status": "open",
          "subject": "=Order #{{ $json[\"order_number\"] }} - {{$json[\"line_items\"].length}} item(s)",
          "externalId": "={{ $json[\"order_number\"] }}"
        }
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "On order updated": {
      "main": [
        [
          {
            "node": "Find if order already has a ticket in Zendesk",
            "type": "main",
            "index": 0
          },
          {
            "node": "Add ticket info to order data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Keep only ticket Id": {
      "main": [
        [
          {
            "node": "Add ticket info to order data",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "Order exists in Zendesk": {
      "main": [
        [
          {
            "node": "NoOp",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create new ticket for new orders",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Add ticket info to order data": {
      "main": [
        [
          {
            "node": "Order exists in Zendesk",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Find if order already has a ticket in Zendesk": {
      "main": [
        [
          {
            "node": "Keep only ticket Id",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• shopifyApi
• zendeskApi

About this workflow

This workflow automatically syncs Shopify orders with your Zendesk tickets. Using this workflow, Shopify orders will be added or have their information updated straight to your Zendesk tickets. Shopify account and Shopify credentials Zendesk account and Zendesk credentials…

Source: https://n8n.io/workflows/1809/ — original creator credit. Request a take-down →

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