n8n Team This workflow corresponds to n8n.io template #1820 — we link there as the canonical source.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "b220e0c7-3c34-4221-8fee-11c133a5345b",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
740,
540
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "e58834a7-1a94-429f-a50c-2e27293c32a0",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
1140,
540
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"Slack Thread ID\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "c6f82ab9-54f4-4f91-a4d9-018739c6519d",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1540,
640
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 7022397804317,
"value": "={{$node[\"Create thread\"].json[\"ts\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "74d93ba5-d82d-4cc4-a177-bd86dbc18534",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
540,
540
],
"parameters": {
"path": "b7845b15-0a44-4be5-b513-f4f4bb8989a6",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 1
},
{
"id": "65d387cd-5c7a-4567-9a3c-9fa033f98ac9",
"name": "Create thread",
"type": "n8n-nodes-base.slack",
"position": [
1340,
640
],
"parameters": {
"text": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"channel": "={{$node[\"Configure\"].parameter[\"values\"][\"string\"][0][\"value\"]}}",
"attachments": [],
"otherOptions": {},
"authentication": "oAuth2"
},
"credentials": {
"slackOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "50f5aa84-70bc-4b08-a9cc-576fbed72636",
"name": "Create reply on existing thread",
"type": "n8n-nodes-base.slack",
"position": [
1340,
440
],
"parameters": {
"text": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
"channel": "={{$node[\"Configure\"].parameter[\"values\"][\"string\"][0][\"value\"]}}",
"attachments": [],
"otherOptions": {
"thread_ts": "={{$node[\"Determine\"].json[\"Slack Thread ID\"]}}"
},
"authentication": "oAuth2"
},
"credentials": {
"slackOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6d5e8df0-4b0b-487c-81be-93359976dd90",
"name": "Configure",
"type": "n8n-nodes-base.set",
"position": [
540,
360
],
"parameters": {
"values": {
"string": [
{
"name": "Slack channel",
"value": "#zendesk-YOUR_OPENAI_KEY_HERE"
}
]
},
"options": {
"dotNotation": false
}
},
"typeVersion": 1
},
{
"id": "934b95bb-2ffa-40a4-a2ca-02cfd646dd78",
"name": "Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-20,
360
],
"parameters": {
"width": 469.4813676974197,
"height": 268.2900466166276,
"content": "## Sync Zendesk tickets to Slack threads\n### Setup\n1. Add your [Zendesk credential](https://docs.n8n.io/integrations/builtin/credentials/zendesk/) to the `Get ticket` and `Update ticket` nodes.\n2. Add your [Slack credential](https://docs.n8n.io/integrations/builtin/credentials/slack/) to `Create Thread` and `Create reply on existing thread` nodes.\n3. Open `Configure` node and change \"Slack channel\" value to your slack channel (like #zendesk-YOUR_OPENAI_KEY_HERE).\n4. Activate the workflow so it runs automatically each time a Zendesk ticket is created."
},
"typeVersion": 1
},
{
"id": "b582f7ff-7cc6-48dc-89fc-bc8bde13b06e",
"name": "Code",
"type": "n8n-nodes-base.code",
"notes": "if thread was created already in Slack",
"position": [
940,
540
],
"parameters": {
"jsCode": "/* configure here YOUR_AWS_SECRET_KEY_HERE=================== */\n/* Zendesk field ID which represents the \"Slack Thread ID\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 7022397804317;\n\n/* YOUR_AWS_SECRET_KEY_HERE================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var slack_thread_id = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n slack_thread_id = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Slack Thread ID\": slack_thread_id\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create reply on existing thread",
"type": "main",
"index": 0
}
],
[
{
"node": "Create thread",
"type": "main",
"index": 0
}
]
]
},
"Code": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Code",
"type": "main",
"index": 0
}
]
]
},
"Create thread": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
slackOAuth2ApizendeskApi
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About this workflow
This workflow creates a Slack thread when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as replies to the thread in Slack. Zendesk account and Zendesk credentials. Slack account and Slack credentials. Slack channel to create threads…
Source: https://n8n.io/workflows/1820/ — original creator credit. Request a take-down →
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