The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "f0913aa6-4e78-4808-b828-7e9953e71764",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
380,
480
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "f8774217-bc05-4b02-8632-154654f79d5f",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
780,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "6ae7e40b-b75c-41e2-9ba7-bb299f12911a",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1180,
580
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 6721726848029,
"value": "={{$node[\"Create issue\"].json[\"number\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "7959986c-cfbf-4ba2-a968-95b62d2aa819",
"name": "Determine",
"type": "n8n-nodes-base.function",
"notes": "if issue was created already in Jira",
"position": [
580,
480
],
"parameters": {
"functionCode": "/* configure here =========================================================== */\n/* Zendesk field ID which represents the \"GitHub Issue Number\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6721726848029;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var github_issue_number = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n github_issue_number = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"GitHub Issue Number\": github_issue_number\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "a1ca21d3-958f-498c-a896-05d4ecbc286d",
"name": "Create issue",
"type": "n8n-nodes-base.github",
"position": [
980,
580
],
"parameters": {
"owner": "John-n8n",
"title": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"labels": [],
"assignees": [],
"repository": "DemoRepo"
},
"credentials": {
"githubApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "1ad6f536-2cdb-4ecc-85b4-2e960fb84498",
"name": "Create comment on existing issue",
"type": "n8n-nodes-base.github",
"position": [
980,
380
],
"parameters": {
"body": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
"owner": "John-n8n",
"operation": "createComment",
"repository": "DemoRepo",
"issueNumber": "={{$node[\"Determine\"].json[\"GitHub Issue Number\"]}}"
},
"credentials": {
"githubApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "73e8c380-63de-4e5a-8e57-a17956174869",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
180,
480
],
"parameters": {
"path": "b4253880-b5e2-4d61-bb2a-b0ea335bee14",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create comment on existing issue",
"type": "main",
"index": 0
}
],
[
{
"node": "Create issue",
"type": "main",
"index": 0
}
]
]
},
"Determine": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Determine",
"type": "main",
"index": 0
}
]
]
},
"Create issue": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
githubApizendeskApi
About this workflow
Sync Zendesk Tickets With Subsequent Comments To Github Issues. Uses zendesk, github. Webhook trigger; 7 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →