Zendesk & Freshdesk Ticket Creation

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "name": "04 - Ticketing System Integration",
  "nodes": [
    {
      "parameters": {
        "path": "create-ticket",
        "responseMode": "responseNode",
        "options": {
          "rawBody": true
        }
      },
      "id": "webhook-trigger",
      "name": "Webhook Trigger",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        250,
        300
      ]
    },
    {
      "parameters": {
        "functionCode": "// Extract response data\nconst responseData = $input.first().json.responseData;\nreturn [{ json: responseData }];"
      },
      "id": "extract-data",
      "name": "Extract Data",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        450,
        300
      ]
    },
    {
      "parameters": {
        "resource": "ticket",
        "operation": "create",
        "subject": "={{ $json.subject }}",
        "comment": "=**Original Customer Email:**\nFrom: {{ $json.fromName }} ({{ $json.from }})\nDate: {{ $json.receivedAt }}\n\n{{ $json.originalBody }}\n\n---\n\n**AI-Generated Response:**\n{{ $json.generatedResponse }}\n\n---\n\n**Classification:**\n- Urgency: {{ $json.urgency }}\n- Category: {{ $json.category }}\n- Sentiment: {{ $json.sentiment }}\n- Language: {{ $json.language }}",
        "additionalFields": {
          "priority": "={{ $json.urgency === 'high' ? 'urgent' : $json.urgency === 'medium' ? 'high' : 'normal' }}",
          "tags": "={{ $json.category }},ai-generated,{{ $json.sentiment }}",
          "customFields": "={{ JSON.stringify({ emailId: $json.emailId, requiresApproval: $json.requiresApproval }) }}"
        }
      },
      "id": "create-zendesk-ticket",
      "name": "Create Zendesk Ticket",
      "type": "n8n-nodes-base.zendesk",
      "typeVersion": 1,
      "position": [
        650,
        200
      ],
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "method": "POST",
        "url": "=https://{{ $env.FRESHDESK_DOMAIN }}/api/v2/tickets",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpBasicAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\n  \"subject\": \"{{ $json.subject }}\",\n  \"description\": \"**Original Customer Email:**\\nFrom: {{ $json.fromName }} ({{ $json.from }})\\n\\n{{ $json.originalBody }}\\n\\n---\\n\\n**AI-Generated Response:**\\n{{ $json.generatedResponse }}\",\n  \"email\": \"{{ $json.from }}\",\n  \"priority\": {{ $json.urgency === 'high' ? 3 : $json.urgency === 'medium' ? 2 : 1 }},\n  \"status\": 2,\n  \"tags\": [\"{{ $json.category }}\", \"ai-generated\", \"{{ $json.sentiment }}\"]\n}",
        "options": {}
      },
      "id": "create-freshdesk-ticket",
      "name": "Create Freshdesk Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        650,
        400
      ],
      "credentials": {
        "httpBasicAuth": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "functionCode": "// Route to appropriate ticketing system\nconst ticketingSystem = process.env.TICKETING_SYSTEM || 'zendesk';\nconst data = $input.first().json;\n\nif (ticketingSystem === 'zendesk') {\n  return [[{ json: data }], []];\n} else if (ticketingSystem === 'freshdesk') {\n  return [[], [{ json: data }]];\n} else {\n  // Default to zendesk\n  return [[{ json: data }], []];\n}"
      },
      "id": "route-ticketing",
      "name": "Route to Ticketing System",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        450,
        300
      ]
    },
    {
      "parameters": {
        "functionCode": "// Combine ticket data with response data\nconst responseData = $input.first().json;\nconst ticketData = responseData.ticket || responseData;\n\n// Extract ticket ID based on system\nlet ticketId = ticketData.id || ticketData.ticket?.id;\nlet ticketUrl = '';\n\nconst ticketingSystem = process.env.TICKETING_SYSTEM || 'zendesk';\n\nif (ticketingSystem === 'zendesk') {\n  ticketUrl = `https://${process.env.ZENDESK_SUBDOMAIN}.zendesk.com/agent/tickets/${ticketId}`;\n} else if (ticketingSystem === 'freshdesk') {\n  ticketUrl = `https://${process.env.FRESHDESK_DOMAIN}/a/tickets/${ticketId}`;\n}\n\nconst combinedData = {\n  ...responseData,\n  ticketId: ticketId,\n  ticketUrl: ticketUrl,\n  ticketCreatedAt: new Date().toISOString()\n};\n\nreturn [{ json: combinedData }];"
      },
      "id": "combine-ticket-data",
      "name": "Combine Ticket Data",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        850,
        300
      ]
    },
    {
      "parameters": {
        "method": "POST",
        "url": "={{ $env.N8N_BASE_URL }}/webhook/review-response",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "ticketData",
              "value": "={{ $json }}"
            }
          ]
        },
        "options": {}
      },
      "id": "send-to-review",
      "name": "Send to Review Workflow",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        1050,
        300
      ],
      "credentials": {
        "httpHeaderAuth": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "respondWith": "json",
        "responseBody": "={{ { success: true, ticketId: $json.ticketId, ticketUrl: $json.ticketUrl } }}"
      },
      "id": "respond-webhook",
      "name": "Respond to Webhook",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1,
      "position": [
        1250,
        300
      ]
    },
    {
      "parameters": {
        "content": "## Ticketing System Integration\\n\\nThis workflow:\\n1. Receives response data from LLM workflow\\n2. Routes to appropriate ticketing system\\n3. Creates ticket with email and AI response\\n4. Sends to review workflow\\n\\n**Supported Systems:**\\n- Zendesk\\n- Freshdesk\\n- Linear (add custom node)\\n- Jira (add custom node)\\n\\n**Configuration:**\\nSet TICKETING_SYSTEM in .env",
        "height": 400,
        "width": 300
      },
      "id": "sticky-note",
      "name": "Sticky Note",
      "type": "n8n-nodes-base.stickyNote",
      "typeVersion": 1,
      "position": [
        240,
        500
      ]
    }
  ],
  "connections": {
    "Webhook Trigger": {
      "main": [
        [
          {
            "node": "Extract Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Data": {
      "main": [
        [
          {
            "node": "Route to Ticketing System",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Route to Ticketing System": {
      "main": [
        [
          {
            "node": "Create Zendesk Ticket",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create Freshdesk Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Zendesk Ticket": {
      "main": [
        [
          {
            "node": "Combine Ticket Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create Freshdesk Ticket": {
      "main": [
        [
          {
            "node": "Combine Ticket Data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Combine Ticket Data": {
      "main": [
        [
          {
            "node": "Send to Review Workflow",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send to Review Workflow": {
      "main": [
        [
          {
            "node": "Respond to Webhook",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• httpBasicAuth
• httpHeaderAuth
• zendeskApi

About this workflow

04 - Ticketing System Integration. Uses zendesk, httpRequest. Webhook trigger; 9 nodes.

Source: https://github.com/Yasc-ine/ai-customer-support-n8n/blob/0f5cc550ae8476b0ef1871c65b04d3323b79f54b/workflows/04-ticketing.json — original creator credit. Request a take-down →

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