Rahul Joshi This workflow corresponds to n8n.io template #17417 — we link there as the canonical source.
This workflow follows the Error Trigger → Google Sheets recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "ebKRgcHH9bQEZU3g",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "AI Brand Crisis Detection & Response Management System",
"tags": [],
"nodes": [
{
"id": "95dc695e-83ca-43c1-a4d2-01973ab69866",
"name": "\ud83d\udccc Overview \u2013 How This Workflow Works",
"type": "n8n-nodes-base.stickyNote",
"position": [
-4224,
3648
],
"parameters": {
"color": 2,
"width": 1092,
"height": 696,
"content": "## \ud83d\udea8 PR Crisis AI \u2013 Brand Mention Triage & Response Automation\n\n### How it works\nYour brand monitoring tool (or any external source) sends a webhook with a negative mention, its source, and a sentiment score. GPT-4o-mini classifies the severity as low, medium, or high in one call, then drafts a calm, brand-appropriate holding statement. The incident is logged to Google Sheets and routed by severity: low gets a Telegram ping to the approver; medium adds a Slack alert to the PR team; high fires both plus an exec-channel escalation. A second Telegram trigger waits for the approver's inline-button response \u2014 approve logs it as published-ready, reject marks it discarded \u2014 so no response ever goes live without a human sign-off.\n\n### Setup steps\n1. Connect **OpenAI API** to both AI nodes (severity classifier and response drafter).\n2. Connect **Google Sheets OAuth2** and create a sheet with the columns listed in the Credentials sticky. Replace `YOUR_GOOGLE_SHEET_ID` in all four Sheets nodes.\n3. Connect **Telegram Bot API** and update `YOUR_TELEGRAM_CHAT_ID` in the Format node and in the Notify Approver node.\n4. Connect **Slack OAuth2** and replace `YOUR_SLACK_PR_CHANNEL_ID` (PR team) and `YOUR_SLACK_EXEC_CHANNEL_ID` (execs) in the respective Slack nodes.\n5. Point your brand monitoring tool's webhook to the `Crisis Signal Webhook` production URL.\n6. Activate both triggers."
},
"typeVersion": 1
},
{
"id": "8bd98cde-e050-4fcc-8713-57f2eb80fa76",
"name": "Section \u2013 Signal Intake & AI Triage",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2880,
3920
],
"parameters": {
"color": 7,
"width": 1656,
"height": 588,
"content": "## \ud83d\udce1 Signal Intake & AI Triage\nReceives the brand mention payload, normalises the fields into a consistent structure, then runs two sequential AI calls: one to classify severity (low/medium/high) and one to draft a holding statement. The incident is logged to Google Sheets before routing."
},
"typeVersion": 1
},
{
"id": "6e7220cc-5312-4a06-9f5e-11907de58032",
"name": "Section \u2013 Severity Routing & Notifications",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1136,
3728
],
"parameters": {
"color": 7,
"width": 856,
"height": 1044,
"content": "## \ud83d\udce3 Severity-Based Routing & Notifications\nThree escalation paths: low sends a Telegram alert to the approver only; medium adds a Slack message to the PR team channel; high fires all three plus an exec-channel alert tagging `@channel` for immediate attention."
},
"typeVersion": 1
},
{
"id": "a2fe900a-39ed-4a90-9d80-3d035203e8cc",
"name": "Section \u2013 Approval Callback Pipeline",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2832,
4624
],
"parameters": {
"color": 7,
"width": 1376,
"height": 780,
"content": "## \u2705 Approval Callback Pipeline\nA separate Telegram trigger listens for the approver's inline-button tap. Approve confirms publication-ready status and updates the sheet; Reject marks the draft discarded. No response is published without this human approval step."
},
"typeVersion": 1
},
{
"id": "f3c0ab2a-7d20-4bad-89f0-df7b20cd3fc7",
"name": "Section \u2013 Error Handling",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2800,
5536
],
"parameters": {
"color": 7,
"width": 732,
"height": 560,
"content": "## \u26a0\ufe0f Error Handling\nA workflow-level error trigger posts an alert to Slack whenever any node fails. Update the channel ID to your ops or alerts channel before activating."
},
"typeVersion": 1
},
{
"id": "7fbcdce7-44e0-4d23-9781-4f9196c034f8",
"name": "\ud83d\udd11 Credentials & Sheet Setup",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1328,
5472
],
"parameters": {
"color": 3,
"width": 512,
"height": 336,
"content": "## \ud83d\udd11 Credentials Required\n- **OpenAI API** \u2014 severity classification + response drafting\n- **Google Sheets OAuth2** \u2014 incident log\n- **Telegram Bot API** \u2014 approver alerts + callback listener\n- **Slack OAuth2** \u2014 PR team + exec escalation channels\n\nSheet columns: `incident_id, brand_name, source, sentiment_score, severity, mention_text, drafted_response, status, detected_at`"
},
"typeVersion": 1
},
{
"id": "65698e15-5349-40b8-b382-7ce5539a2e61",
"name": "Crisis Signal Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
-2768,
4160
],
"parameters": {
"path": "crisis-signal-trigger",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "b286171c-f26c-4bd2-b869-556933bccb40",
"name": "Format Incoming Data",
"type": "n8n-nodes-base.set",
"position": [
-2528,
4160
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a1",
"name": "incident_id",
"type": "string",
"value": "={{ $now.toFormat('yyyyMMddHHmmss') }}_{{ Math.floor(Math.random()*1000) }}"
},
{
"id": "a2",
"name": "brand_name",
"type": "string",
"value": "={{ $json.body.brand_name }}"
},
{
"id": "a3",
"name": "source",
"type": "string",
"value": "={{ $json.body.source }}"
},
{
"id": "a4",
"name": "sentiment_score",
"type": "number",
"value": "={{ $json.body.sentiment_score }}"
},
{
"id": "a5",
"name": "mention_text",
"type": "string",
"value": "={{ $json.body.mention_text }}"
},
{
"id": "a6",
"name": "mention_url",
"type": "string",
"value": "={{ $json.body.mention_url }}"
},
{
"id": "a7",
"name": "detected_at",
"type": "string",
"value": "={{ $json.body.detected_at }}"
},
{
"id": "a8",
"name": "approver_chat_id",
"type": "string",
"value": "YOUR_TELEGRAM_CHAT_ID"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "a49688fc-1041-4aea-8da3-e905697bfdb1",
"name": "Classify Severity",
"type": "n8n-nodes-base.openAi",
"position": [
-2288,
4160
],
"parameters": {
"model": "gpt-4o-mini",
"prompt": {
"messages": [
{
"role": "system",
"content": "=You classify PR crisis severity. Reply with exactly one word: low, medium, or high. Use 'high' for legal/safety/widespread virality risk, 'medium' for a single upset customer with public visibility, 'low' for a minor complaint with low reach.\"\n "
},
{
"content": "=Source: {{ $json.source }}\\nSentiment score: {{ $json.sentiment_score }}\\nMention: {{ $json.mention_text }}\"\n "
}
]
},
"options": {
"temperature": 0
},
"resource": "chat",
"requestOptions": {}
},
"typeVersion": 1
},
{
"id": "0513ae93-0930-4a30-a7b5-7c8bf8e4697e",
"name": "Draft Crisis Response",
"type": "n8n-nodes-base.openAi",
"position": [
-2048,
4160
],
"parameters": {
"model": "gpt-4o-mini",
"prompt": {
"messages": [
{
"role": "system",
"content": "=You are a PR crisis-response assistant for {{ $('Format Incoming Data').item.json.brand_name }}. This incident has been classified as {{ $json.message.content.trim() }} severity. Draft a short, calm, on-brand holding statement (max 80 words). Do not admit fault before facts are confirmed. For high severity, be more formal and mention that a full investigation is underway. Output only the statement text.\" "
},
{
"content": "=Source: {{ $('Format Incoming Data').item.json.source }}\\nMention: {{ $('Format Incoming Data').item.json.mention_text }}\\nURL: {{ $('Format Incoming Data').item.json.mention_url }}\"\n "
}
]
},
"options": {},
"resource": "chat",
"requestOptions": {}
},
"typeVersion": 1
},
{
"id": "1919328e-591e-4dd6-80c5-bb33c3f0aa2e",
"name": "Log Incident",
"type": "n8n-nodes-base.googleSheets",
"position": [
-1808,
4160
],
"parameters": {
"columns": {
"value": {
"source": "={{ $('Format Incoming Data').item.json.source }}",
"status": "Pending",
"severity": "={{ $('Classify Severity').item.json.message.content.trim() }}",
"brand_name": "={{ $('Format Incoming Data').item.json.brand_name }}",
"detected_at": "={{ $('Format Incoming Data').item.json.detected_at }}",
"incident_id": "={{ $('Format Incoming Data').item.json.incident_id }}",
"mention_text": "={{ $('Format Incoming Data').item.json.mention_text }}",
"sentiment_score": "={{ $('Format Incoming Data').item.json.sentiment_score }}",
"drafted_response": "={{ $json.message.content }}"
},
"schema": [
{
"id": "incident_id",
"type": "string",
"display": true,
"required": false,
"displayName": "incident_id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "brand_name",
"type": "string",
"display": true,
"required": false,
"displayName": "brand_name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "source",
"type": "string",
"display": true,
"required": false,
"displayName": "source",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sentiment_score",
"type": "string",
"display": true,
"required": false,
"displayName": "sentiment_score",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "severity",
"type": "string",
"display": true,
"required": false,
"displayName": "severity",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "mention_text",
"type": "string",
"display": true,
"required": false,
"displayName": "mention_text",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "drafted_response",
"type": "string",
"display": true,
"required": false,
"displayName": "drafted_response",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "detected_at",
"type": "string",
"display": true,
"required": false,
"displayName": "detected_at",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Incidents-demo-sheet"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
}
},
"typeVersion": 4.5
},
{
"id": "df19890c-ac7e-4799-ac65-d76e502d4cd5",
"name": "Route by Severity",
"type": "n8n-nodes-base.switch",
"position": [
-1552,
4128
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "low",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cond-low",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Classify Severity').item.json.message.content.trim().toLowerCase() }}",
"rightValue": "low"
}
]
},
"renameOutput": true
},
{
"outputKey": "medium",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cond-medium",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Classify Severity').item.json.message.content.trim().toLowerCase() }}",
"rightValue": "medium"
}
]
},
"renameOutput": true
},
{
"outputKey": "high",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cond-high",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $('Classify Severity').item.json.message.content.trim().toLowerCase() }}",
"rightValue": "high"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra"
}
},
"typeVersion": 3
},
{
"id": "b261be48-d70b-4085-8b53-9460a52b854d",
"name": "Notify Approver",
"type": "n8n-nodes-base.telegram",
"position": [
-800,
3984
],
"parameters": {
"text": "==\ud83d\udea8 *Crisis Signal \u2014 {{ $json.severity.toUpperCase() }} severity*\n\n*Brand:* {{ $json.brand_name }}\n*Source:* {{ $json.source }}\n*Sentiment score:* {{ $json.sentiment_score }}\n\n*Mention:* {{ $json.mention_text }}\n\n*Drafted response:*\n{{ $json.drafted_response }}",
"chatId": "={{ $('Format Incoming Data').item.json.approver_chat_id }}",
"additionalFields": {
"parse_mode": "Markdown"
}
},
"credentials": {
"telegramApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "76d4c77c-9d40-4e81-8817-6865b15c805a",
"name": "Post to PR Team Channel",
"type": "n8n-nodes-base.slack",
"position": [
-800,
4288
],
"parameters": {
"text": "==\ud83d\udea8 [{{ $json.severity.toUpperCase() }}] {{ $json.brand_name }} \u2014 {{ $json.source }}\n\nMention: {{ $json.mention_text }}\n\nDrafted response:\n{{ $json.drafted_response }}",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "YOUR_SLACK_PR_CHANNEL_ID",
"cachedResultName": "your-pr-team-channel"
},
"otherOptions": {},
"authentication": "oAuth2"
},
"typeVersion": 2.2
},
{
"id": "68fd3937-d1fa-4cef-8fad-4b83c28720e2",
"name": "Escalate to Execs",
"type": "n8n-nodes-base.slack",
"position": [
-784,
4544
],
"parameters": {
"text": "=@channel HIGH SEVERITY crisis signal for {{ $('Format Incoming Data').item.json.brand_name }}. Immediate exec attention needed.\n\nSource: {{ $('Format Incoming Data').item.json.source }}\nMention: {{ $('Format Incoming Data').item.json.mention_text }}\nDraft awaiting approval in Telegram.",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "YOUR_SLACK_EXEC_CHANNEL_ID",
"cachedResultName": "your-exec-escalation-channel"
},
"otherOptions": {},
"authentication": "oAuth2"
},
"typeVersion": 2.2
},
{
"id": "94c21ea6-75d2-4c0f-a9e0-f1d18abb7f08",
"name": "Approval Callback Listener",
"type": "n8n-nodes-base.telegramTrigger",
"position": [
-2704,
4944
],
"parameters": {
"updates": [
"callback_query"
],
"additionalFields": {}
},
"typeVersion": 1.1
},
{
"id": "4bab2531-41ba-483c-84f7-d8b10d0b1d6b",
"name": "Check Approve or Reject",
"type": "n8n-nodes-base.if",
"position": [
-2464,
4944
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cond-approve",
"operator": {
"type": "string",
"operation": "startsWith"
},
"leftValue": "={{ $json.callback_query.data }}",
"rightValue": "approve_"
}
]
}
},
"typeVersion": 2
},
{
"id": "12a7ef52-5cdd-48a1-9742-d080ff126d53",
"name": "Send Confirmation - Approved",
"type": "n8n-nodes-base.telegram",
"position": [
-2224,
4848
],
"parameters": {
"text": "=\u2705 Approved \u2014 publishing now for incident {{ $json.callback_query.data.replace('approve_','') }}.",
"chatId": "={{ $json.callback_query.message.chat.id }}",
"additionalFields": {
"parse_mode": "Markdown"
}
},
"typeVersion": 1.2
},
{
"id": "f8cedf69-d01c-44bd-9b05-b27aac744986",
"name": "Update Incident Status - Approved",
"type": "n8n-nodes-base.googleSheets",
"position": [
-1744,
4848
],
"parameters": {
"columns": {
"value": {
"status": "Approved",
"row_number": 0,
"incident_id": "={{ $('Check Approve or Reject').item.json.callback_query.data.replace('approve_','') }}"
},
"schema": [
{
"id": "incident_id",
"type": "string",
"display": true,
"required": false,
"displayName": "incident_id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "brand_name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "brand_name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "source",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "source",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sentiment_score",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "sentiment_score",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "severity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "severity",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "mention_text",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "mention_text",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "drafted_response",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "drafted_response",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "detected_at",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "detected_at",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "number",
"display": true,
"removed": false,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"incident_id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Incidents-demo-sheet"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
}
},
"typeVersion": 4.5
},
{
"id": "2445aa3c-16d0-40cf-8f1d-9eba014086ed",
"name": "Send Confirmation - Rejected",
"type": "n8n-nodes-base.telegram",
"position": [
-2176,
5152
],
"parameters": {
"text": "=\u274c Rejected \u2014 discarding draft for incident {{ $json.callback_query.data.replace('reject_','') }}.",
"chatId": "={{ $json.callback_query.message.chat.id }}",
"additionalFields": {
"parse_mode": "Markdown"
}
},
"typeVersion": 1.2
},
{
"id": "0ed319d3-7101-4b83-8a4a-2b8e53704e5a",
"name": "Update Incident Status - Rejected",
"type": "n8n-nodes-base.googleSheets",
"position": [
-1936,
5152
],
"parameters": {
"columns": {
"value": {
"status": "Rejected",
"row_number": 0,
"incident_id": "={{ $('Check Approve or Reject').item.json.callback_query.data.replace('reject_','') }}"
},
"schema": [
{
"id": "incident_id",
"type": "string",
"display": true,
"required": false,
"displayName": "incident_id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "brand_name",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "brand_name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "source",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "source",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sentiment_score",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "sentiment_score",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "severity",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "severity",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "mention_text",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "mention_text",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "drafted_response",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "drafted_response",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "detected_at",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "detected_at",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "number",
"display": true,
"removed": false,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"incident_id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "name",
"value": "Incidents-demo-sheet"
},
"documentId": {
"__rl": true,
"mode": "id",
"value": "YOUR_GOOGLE_SHEET_ID"
}
},
"typeVersion": 4.5
},
{
"id": "c2325c19-7efd-4a0a-9873-1fa9fdeeadc9",
"name": "On Workflow Error",
"type": "n8n-nodes-base.errorTrigger",
"position": [
-2672,
5808
],
"parameters": {},
"typeVersion": 1
},
{
"id": "6531e4f6-8c14-4dd8-842a-975eb6c8b7e4",
"name": "Slack \u2013 Post Workflow Error Alert",
"type": "n8n-nodes-base.slack",
"position": [
-2416,
5808
],
"parameters": {
"text": "=\ud83d\udea8 *PR Crisis AI Workflow Error*\n\n*Workflow:* {{ $workflow.name }}\n*Failed Node:* {{ $execution.lastNodeExecuted }}\n*Time:* {{ $now.format('MMM D, YYYY \u2013 HH:mm') }}\n*Execution ID:* {{ $execution.id }}\n\nPlease check the n8n execution log and follow up with the PR team manually if needed.",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "YOUR_SLACK_CHANNEL_ID",
"cachedResultName": "your-alerts-channel"
},
"otherOptions": {},
"authentication": "oAuth2"
},
"typeVersion": 2.3
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"availableInMCP": false,
"executionOrder": "v1"
},
"versionId": "0eb9c34c-3725-427d-9c30-056bfa057ea0",
"nodeGroups": [],
"connections": {
"Log Incident": {
"main": [
[
{
"node": "Route by Severity",
"type": "main",
"index": 0
}
]
]
},
"Classify Severity": {
"main": [
[
{
"node": "Draft Crisis Response",
"type": "main",
"index": 0
}
]
]
},
"On Workflow Error": {
"main": [
[
{
"node": "Slack \u2013 Post Workflow Error Alert",
"type": "main",
"index": 0
}
]
]
},
"Route by Severity": {
"main": [
[
{
"node": "Notify Approver",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Approver",
"type": "main",
"index": 0
},
{
"node": "Post to PR Team Channel",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Approver",
"type": "main",
"index": 0
},
{
"node": "Post to PR Team Channel",
"type": "main",
"index": 0
},
{
"node": "Escalate to Execs",
"type": "main",
"index": 0
}
]
]
},
"Format Incoming Data": {
"main": [
[
{
"node": "Classify Severity",
"type": "main",
"index": 0
}
]
]
},
"Crisis Signal Webhook": {
"main": [
[
{
"node": "Format Incoming Data",
"type": "main",
"index": 0
}
]
]
},
"Draft Crisis Response": {
"main": [
[
{
"node": "Log Incident",
"type": "main",
"index": 0
}
]
]
},
"Check Approve or Reject": {
"main": [
[
{
"node": "Send Confirmation - Approved",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Confirmation - Rejected",
"type": "main",
"index": 0
}
]
]
},
"Approval Callback Listener": {
"main": [
[
{
"node": "Check Approve or Reject",
"type": "main",
"index": 0
}
]
]
},
"Send Confirmation - Approved": {
"main": [
[
{
"node": "Update Incident Status - Approved",
"type": "main",
"index": 0
}
]
]
},
"Send Confirmation - Rejected": {
"main": [
[
{
"node": "Update Incident Status - Rejected",
"type": "main",
"index": 0
}
]
]
}
}
}
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telegramApi
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About this workflow
This workflow receives negative brand mentions via webhook, uses OpenAI to classify crisis severity and draft a holding statement, logs incidents to Google Sheets, and notifies approvers and teams via Telegram and Slack with severity-based escalation plus an approval callback to…
Source: https://n8n.io/workflows/17417/ — original creator credit. Request a take-down →
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