Hyrum Hurst This workflow corresponds to n8n.io template #12428 — we link there as the canonical source.
This workflow follows the Agent → Emailsend recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "mI8B9Y8fjtX0vSVe",
"name": "Automated Tenant Complaint Management and Escalation System",
"tags": [],
"nodes": [
{
"id": "e7803f9e-3893-4a98-9ad0-ac9f97c167df",
"name": "Tenant Complaint Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
192
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "1d47e086-774b-4f56-8ed9-23548a3aefb0",
"name": "Workflow Configuration",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "151af8c3-fbc7-41a3-b34c-a7f9631530e2",
"name": "Normalize Complaint Data",
"type": "n8n-nodes-base.set",
"position": [
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192
],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "ee50ef44-97c7-4021-a565-7e680e62aa6b",
"name": "AI Complaint Classifier",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
672,
192
],
"parameters": {},
"typeVersion": 3
},
{
"id": "4e64cdd8-24cc-45b0-b2c5-72e0ed5455f4",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
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],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "9b03497a-106c-41a3-b29b-4f6b2d7627e4",
"name": "Route by Urgency",
"type": "n8n-nodes-base.switch",
"position": [
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],
"parameters": {},
"typeVersion": 3.3
},
{
"id": "48c08e34-1810-44c0-862f-8f0aca753b4d",
"name": "Notify Property Manager (High Priority)",
"type": "n8n-nodes-base.slack",
"position": [
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192
],
"parameters": {},
"typeVersion": 2.3
},
{
"id": "e4236e6f-6a10-4b9a-b994-3e54ee7eaa22",
"name": "AI Email Generator",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
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],
"parameters": {},
"typeVersion": 3
},
{
"id": "11940f7a-9fc6-42cc-bbc2-2c6825ef9184",
"name": "OpenAI Chat Model for Email",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
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],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "20ecefdc-fe97-4217-89ae-bbb9e6e1f15f",
"name": "Send Acknowledgment Email",
"type": "n8n-nodes-base.emailSend",
"position": [
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],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "d2c9c9d1-f494-4e78-8cbb-58ff817028ae",
"name": "Create Task Data (Medium Priority)",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {},
"typeVersion": 3.4
},
{
"id": "7429eebe-fd60-4cc4-b3ed-51fd78558955",
"name": "Consolidate All Branches",
"type": "n8n-nodes-base.merge",
"position": [
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316
],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "5a2d467a-0d73-489a-840b-814263cce37a",
"name": "Log to Google Sheets",
"type": "n8n-nodes-base.googleSheets",
"position": [
2048,
316
],
"parameters": {},
"typeVersion": 4.7
},
{
"id": "80c9eca2-76af-42db-9c5e-9a5668ca71d7",
"name": "AI Resolution Suggester",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
2272,
316
],
"parameters": {},
"typeVersion": 3
},
{
"id": "128f4c30-b13d-4142-9708-a4b0e151b98e",
"name": "OpenAI Chat Model for Resolutions",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
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540
],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "50afe0b1-2eb3-45d2-9e4b-8b799be240a0",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "ca4e8100-c6ab-4070-b49d-e11f24dbed5f",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "4ca2b399-f7be-4e6d-bc54-dc701174beb7",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "539bd30d-2e7b-4f17-a2a7-2177dc385487",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
992,
-96
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "f37d858b-5fb2-4f49-87da-5e8d85c027de",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
2000,
112
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "b2e6368a-f554-4bcf-a9b0-505de70904dc",
"connections": {
"Route by Urgency": {
"main": [
[
{
"node": "Notify Property Manager (High Priority)",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Email Generator",
"type": "main",
"index": 0
}
],
[
{
"node": "Create Task Data (Medium Priority)",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Complaint Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"AI Email Generator": {
"main": [
[
{
"node": "Send Acknowledgment Email",
"type": "main",
"index": 0
}
]
]
},
"Log to Google Sheets": {
"main": [
[
{
"node": "AI Resolution Suggester",
"type": "main",
"index": 0
}
]
]
},
"Workflow Configuration": {
"main": [
[
{
"node": "Normalize Complaint Data",
"type": "main",
"index": 0
}
]
]
},
"AI Complaint Classifier": {
"main": [
[
{
"node": "Route by Urgency",
"type": "main",
"index": 0
}
]
]
},
"Consolidate All Branches": {
"main": [
[
{
"node": "Log to Google Sheets",
"type": "main",
"index": 0
}
]
]
},
"Normalize Complaint Data": {
"main": [
[
{
"node": "AI Complaint Classifier",
"type": "main",
"index": 0
}
]
]
},
"Tenant Complaint Webhook": {
"main": [
[
{
"node": "Workflow Configuration",
"type": "main",
"index": 0
}
]
]
},
"Send Acknowledgment Email": {
"main": [
[
{
"node": "Consolidate All Branches",
"type": "main",
"index": 1
}
]
]
},
"OpenAI Chat Model for Email": {
"ai_languageModel": [
[
{
"node": "AI Email Generator",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model for Resolutions": {
"ai_languageModel": [
[
{
"node": "AI Resolution Suggester",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Notify Property Manager (High Priority)": {
"main": [
[
{
"node": "Consolidate All Branches",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
Property management teams handling multiple properties with high tenant complaint volumes who want AI-assisted triage.
Source: https://n8n.io/workflows/12428/ — original creator credit. Request a take-down →
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